Patient service representative jobs in Casper, WY - 111 jobs

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care. Essential Functions and Responsibilities: Ability to interact effectively, and in a supportive manner with persons of all backgrounds Sustain excellent patient interactions using clear communication and problem-solving skills Assess walk-in traffic for potential emergencies Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient's chart Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed Informs patients of costs of care being provided. Collect all fees and apply to patients' chart Collect and record copayments and outstanding balances, and balance cash drawer daily Cover medical records and prior authorizations when needed Communicate efficiently to back-office staff regarding needs of patients Maintain confidentiality of sensitive patient information at all times Answer the phone in a professional manner and follow procedures for routing calls Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items Perform other duties as assigned Requirements and Qualifications: Education: High school graduate or equivalent is required. Certificate/License: None. Experience: A minimum of one (1) year of customer service experience is required. Community Care Partners is an Equal Opportunity Employer (EEO). #PSR

Job DescriptionBenefits: Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency opened in 2019 and currently has a team of two. Ive been with State Farm since 2011, starting out in homeowners and auto claims. Over time, I realized how many people didnt fully understand their insurance, and I wanted to be the one to help change that to educate and guide customers so they can protect what matters most. Outside of the office, I coach a middle school swim team and love spending time outdoors, especially camping and fishing. Giving back is important to me, and Im proud to be involved with several local nonprofits. We offer health benefits, flexibility, and paid licensing to support our team. Our culture is built on action and growth Im looking for someone whos self-motivated, doesnt wait to be told what to do, and is ready to help grow the business. If youre driven and want to be part of a small but passionate team, this could be the right place for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Peter Scherbel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career as Medical Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions - this is Medical Office Admin is for you! Daily Duties of a Medical Office Admin: Check-in/Check-out Insurance verification and authorization Scheduling appointments Collecting co-pay Billing/Collection Qualifications: At least ayearof medical front office administrative/clerical experience (answering phones, scheduling appointments, verifying insurance, handling medical records, etc.) Knowledge of local payers and their authorization requirements, insurance verification, data entry At least 6 months billing and commercial insurance collections experience, as well as copay collections experience (working with insurance co's and patients alike EMR experience (Nextgen preferred) Excellent typing skills, ability to multi-task and work independently Punctual and no attendance issues Hours for this Position:Monday-Friday, 8:00am-5:00pm Advantages of this Opportunity: Diversified Healthcare Company Innovative approaches, products and services Competitive Compensation Work with a company that has been successfully established for over 150 years and has locations in all 50 states! Salary: $14-16:salary negotiated based on relevant experience and your performance during the interview process. Qualifications At least ayearof medical front office administrative/clerical experience (answering phones, scheduling appointments, verifying insurance, handling medical records, etc.) Knowledge of local payers and their authorization requirements, insurance verification, data entry At least 6 months billing and commercial insurance collections experience, as well as copay collections experience (working with insurance co's and patients alike EMR experience (Nextgen preferred) Excellent typing skills, ability to multi-task and work independently Punctual and no attendance issues Additional Information Interested in being considered? If you are interested in being considered for the Medical Payment Poster position, please contact Aileen Jucar at 407-434-0381 and click the "I'm Interested" button for faster processing and application.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

About the Job: Join our winning team at Domino's in Casper! We are seeking energetic, friendly, and hard-working Customer Service Representatives (CSRs) to provide exceptional service to our customers. As a CSR, you will be the first point of contact for our valued guests, ensuring a positive and seamless experience, whether over the phone or in person. We offer a fun and fast-paced work environment with opportunities for advancement. What We Offer: Flexible schedule: Part-time and full-time hours are available. Competitive wages Career growth: We prioritize internal promotions, and many of our leaders started as CSRs or delivery drivers. Supportive team: Work alongside a great team and have fun while getting the job done. Employee discounts Key Responsibilities: Greet customers in a friendly, positive, and professional manner, both at the counter and on the phone. Accurately enter and process customer orders using our point-of-sale (POS) system. Handle cash and credit card transactions, including accurately counting change. Help resolve customer complaints and issues effectively and with a smile. Assist with other in-store duties, such as folding pizza boxes, stocking ingredients, and maintaining a clean and organized work area. Prepare food items according to Domino's quality standards. Collaborate with team members to ensure all tasks are completed efficiently. Job Requirements: Communication skills: Strong verbal communication skills with a positive, upbeat attitude. Math skills: The ability to perform basic math and accurately handle monetary transactions. Team player: Punctual, reliable, and willing to work as part of a team. Physical ability: The ability to stand for extended periods, lift up to 50 pounds, and perform various food preparation tasks.

Job DescriptionBenefits: Wellness days Team lunches and outings Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development ABOUT OUR AGENCY: I opened my agency on December 1, 2019, but my path into insurance started much earlier. I was licensed at 19 while in college planning to become a teacher, and although I taught junior high for a few years, I realized my true passion was educating adults on how to protect the income and assets theyve worked hard to build. That passion led me back into insurance, where I was mentored by the same agent who saw my potential early on and helped prepare me to become an agency owner. Im a proud University of Wyoming alum, married to my husband Logan, and we have a son named Lincoln. Outside of work, we love camping, fly fishing, traveling, and cheering on the Pokes, Broncos, and Bills. Giving back is a big part of who we are - I volunteer with Central Wyoming Hospice, often bringing our family and office dog, Poppy, to visit patients. As an office, we support several local causes, including donating snow tires for Child Development Center buses, sponsoring the Childrens Advocacy Project, supporting Jasons Friends, Relay for Life, and the Casper Junior Football League. Our office is a high-performing, growth-minded team that takes pride in taking exceptional care of customers while having a lot of fun along the way. We consistently rank among the top Life Insurance producers in Wyoming and placed in the top 6% of all State Farm agents nationally in 2024. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, substantial year-round cash bonuses, quarterly promotions, licensing and CE reimbursement, professional training, and even an all-expenses-paid annual team weekend in Denver. If youre motivated, coachable, and excited to grow in a supportive, high-energy environment where your effort truly matters, youll feel right at home here. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and ability to communicate confidently make you a strong fit. In this role, you will build trust with customers, influence positive outcomes through clear guidance and recommendations, and serve as a reliable point of contact for their insurance needs. We look forward to connecting with you if you are a customer-focused, empathetic team member who enjoys building rapport and contributing to shared goals. We anticipate internal growth opportunities for especially driven and sales-minded candidates who take ownership of their work and enjoy influencing customer decisions in a helpful, ethical way. RESPONSIBILITIES: Answer customer inquiries and provide clear, confident policy information. Build strong relationships with customers by understanding their needs and recommending appropriate coverage options. Assist customers with policy changes and updates while identifying opportunities to support retention and cross-sell efforts. Process insurance claims and follow up with customers to ensure a smooth and supportive experience. Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service. QUALIFICATIONS: Strong communication and interpersonal skills, with the ability to confidently explain information and influence positive customer decisions. Comfortable representing the agency in customer conversations by building trust, guiding discussions, and advocating for appropriate solutions. Ability to stay organized and focused while managing multiple priorities and customer interactions. Detail-oriented, reliable, and accountable for follow-through and outcomes. Previous customer service experience preferred; interest in sales-related conversations and influencing outcomes is a plus.

Job Description Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in . No prior experience is necessary Apply for the position today by completing the form and completing the assessment. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Retirement Plan Life Insurance Health Insurance Hands on Training Responsibilities Process customer policy change requests. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Schedule appointments for sales staff to meet prospective customers. Responds to all inquiries, cancellation requests, and sales requests within specified timeframe. Requirements Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Great Customer Service Skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations.

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. #hc167689

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency is approaching its 10-year anniversary, and were proud to be a trusted presence in the community I've called home for over 20 years. Our team of seven is collaborative, supportive, and genuinely enjoys working together. Weve built an office culture centered on open communication, creativity, and professional growthwhere everyone feels heard, valued, and motivated. Whether its team activities, community service events, or day-to-day collaboration, we believe in building strong connections that extend beyond the office. If youre someone who thrives in a positive, team-oriented environment and wants to grow in a meaningful career, wed love to connect. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Katie Murphy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

We are seeking a detail-oriented and organized individual to join our team as a Staffing / Scheduler. In this role, you will be responsible for coordinating and scheduling staff members to ensure adequate coverage for various shifts. You will work closely with the clinical department managers to understand staffing needs and make adjustments as necessary. Responsibilities: Develop and maintain staff schedules based on department needs Communicate with staff members to confirm availability and schedule changes Monitor and adjust schedules to ensure proper coverage at all times Coordinate with department managers to address staffing issues and concerns Maintain accurate records of staff schedules and availability Requirements: Previous experience in staffing or scheduling preferred Excellent organizational and time management skills Strong communication and interpersonal abilities Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficiency in Microsoft Office and scheduling software, Paycor and ADP.

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Pre-Employment Requirements All new employees must complete several pre-employment requirements prior to starting. Click here to learn more! Patient Access Specialist (Full-time/Cody) CODY CLINIC - 6760 (BILLINGS CLINIC CODY CLINIC) req11103 Shift: Day Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: $17.00 - 21.25 Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patients' access needs throughout the facility. In this full-time, temporary position you will be responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, laboratory tests and ancillary services and the collection of co-payments. Position must fully understand the ramification and impact of incomplete or inaccurate information to revenue cycle. Position may float to other areas within the facility to include nursing units, rehabilitation services, etc. to assist with patient flow. Essential Job Functions * Supports and models behaviors consistent with Billings Clinic's and facility's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. * Greets patients and identifies any red flag symptoms requiring triage/assessment by nurse, completes on-line registration information gathering complete demographic and insurance information that results in the ability to provide correct information for patients, guarantor, and insurance follow-up. Competently and courteously educates patients about various forms that require their signature. * Schedules, reschedules and coordinates appointments in a manner that meets the patient's needs and assists the department in the management of patient flow utilizing knowledge of physician/non-physician scheduling protocols. May schedule and enter orders for ancillary services via the information systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols. Floats to provide front desk support at the various nursing units as may be needed. * Initiates collection of co-payments in accordance with each patient's individual insurance requirements. Collects deposits on account from self-pay patients. Accepts all other payments on accounts and provides cash receipts for all transactions. Maintains and reconciles cash drawer bank deposit by following written reconciliation policies and procedures ensuring each cash drawer balances daily. * Assists walk-in patients with non-encounter-based access (i.e., blood pressure checks) and coordinates communication with the clinical providers or other patient care staff as appropriate. * Coordinates with patients, providers, nursing staff to ensure Medicaid Passport and other authorizations for referrals required by insurance carriers are obtained and entered into the scheduling system for reimbursement purpose. * Performs patient check out/procedure and scheduling processes. * Responsible for monitoring waiting areas to ensure areas are clean and neat. Monitoring to ensure patient flow is optimized and wait times do not exceed 15 minutes. * Prints and reconciles the missing encounter to ensure all encounter forms are accounted for. Provides appropriate communication to the clinic department manager. * Responsible for receiving all incoming faxes, mail, freight and packages and for timely distribution to appropriate areas. * Responsible to courteously and accurately answer and direct physician and consumer telephone calls per department standards in a clear audible voice. Pages, transfers and delivers calls to appropriate destinations using predetermined questions format. Articulates Pages are conducted in a friendly, clear, readable and concise manner. Responds to basic inquiries regarding the facilities' services, program offerings and physician specialty information. * Screens incoming nursing unit telephone calls for appropriate referrals to nurse, physician and/or non-physician provider. * May assist nursing staff with initiating follow-up calls to patients for no-shows, referral appointments and other general questions. * Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education * High school diploma or equivalent * Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Experience * Demonstrated excellence in customer service skills * One year customer service experience; healthcare preferred Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.

Our Culture and Mindset At our organization, every individual is expected to embody a growth mindset-one that values adaptability, accountability, and a continual desire to learn. We believe that empathy and a positive attitude are essential in fostering meaningful connections, both with our colleagues and with our patients and referring providers. We practice P.A.T.I.E.N.T. in every interaction-with peers, patients, and everyone within our professional scope: P.A.T.I.E.N.T. Professional Accountable Timely Intentional Empathic Navigate (challenges and opportunities with grace) Thank You (always show gratitude) Benefits Overview We're proud to offer a comprehensive benefits package that supports your health, security, and future growth: Health & Fringe Benefits Health Insurance Dental Insurance Vision Insurance Basic and Voluntary Life & AD&D Insurance Short- and Long-Term Disability Coverage Retirement Benefits Safe Harbor Retirement Plan Profit Sharing Retirement Plan Supplemental Benefits Supplemental Options Critical Illness Accident Hospital Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner, and greets/assists patients in the same manner. Primary Job Responsibilities: Confirms patients' demographics as well as insurance information to process their visit accurately. Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. Complies with all HIPAA & CMS requirements as outlined in our annual compliance training. Explains financial requirements to the patients or responsible parties and collects copays as required. Rescheduling patients as needed with corrected order forms. Schedules allowed walk-in exams Responsible for keeping the front/back desk area and patient waiting areas, and office files clean and organized. Performs other duties as assigned. Education: High school diploma or equivalent. Experience: One year of experience in customer service or reception, preferably in a medical office setting. Education/Certification/Licensing Requirements: Prefer completion of a course in Medical Terminology. Additional Requirements: Willingness to work evenings and/or weekends as needed. Willingness to attend continuing education courses at the request of the employer. Performance Requirements: Knowledge: Knowledge of medical terminology and organization services. Knowledge of staff responsibilities to accurately direct callers. Knowledge of administrative processes, procedures & claims processing. Knowledge of basic math and modern office procedures. Skills/Abilities: Ability to use multi-line phone system, including transferring calls and paging. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. Ability to use spreadsheets and word processing software. Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch. Adequate hearing to answer phone and speak with patients. Ability to speak clearly and loudly enough to be heard by callers and patients. Ability to work well under pressure with minimal supervision. Ability to elicit appropriate information to route calls to the appropriate person. Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software. Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office. Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with patient access, involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests. Full-Time Non-Exempt At-Will Employment

Customer Service Representative AMVC-Prairie Hills Animal Hospital Part-time New state-of-the-art small animal practice is seeking a part-time customer service representative to join our team, available to work full shirts Tuesday's and Thursday's. This person will be the “face” of the clinic, as they are the first person to communicate with clients. This person will also be responsible for the daily flow of the clinic by scheduling appointments. Responsibilities: Greet and assist customers in a professional, friendly manner Answer telephones, providing excellent customer service Schedule appointments, allowing the appropriate time for service requested Configure invoices and ensure proper payment for services rendered Check clients in and out, including preparation of medical records Keep area clean and organized File paperwork Other duties, as needed, are assigned by management Qualifications: Strong communication and interpersonal skills Positive attitude and friendly disposition Critical thinking and problem-solving skills Maintain confidentiality at all times PC knowledge and keyboarding skills are necessary Animal handling experience preferred Previous experience in customer service preferred

Job Description A Day in the Life of a Patient Access Representative I: The Patient Access Representative I will have continual and direct patient contact and perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. This position discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance, and acts as a patient ambassador. Why work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance program Here Is What You Will Be Doing: Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications. Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created. Promotes accurate billing information and dissuades fraudulent use of insurance. Obtains necessary signatures for consent for services and mandatory Medicare and Tricare documents. Communicates with third parties to coordinate authorized hospital services. Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company. Assists walk-in patients that are not scheduled if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enters order, and schedules patient to have test done. Reviews price estimates and collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process. Maintains patient records regarding all non-clinical patient information. Coordinates with all departments for patient services and information. Processes correspondence and return mail. Directs and escorts patients and visitors to appropriate departments. Scans items in a timely and efficient manner. Ensures that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time. Performs qualitative and quantitative analysis. Desired Skills: Excellent written, verbal, and interpersonal communication skills Proficient reading, writing, and math skills Ability to multi-task and work well within stressful environment Strong problem-solving skills Ability to read and comprehend reports, studies, and government regulations and guidelines Here Is What You Will Need: High school diploma (or equivalent certificate from an accredited program) or higher 3 Months: (Behavioral Health Department Only) Crisis Intervention (CPI) training within 3 months of start date Nice to Have: Customer Service Experience Telephone communication, 10-key and computer experience Patient Access experience About CRMC: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

This position will be a float position for Patient Access with variable days and times for scheduling purposes. A Day in the Life of a Patient Access Representative I: The Patient Access Representative I will have continual and direct patient contact and perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. This position discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance, and acts as a patient ambassador. Why work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance program Here Is What You Will Be Doing: Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications. Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created. Promotes accurate billing information and dissuades fraudulent use of insurance. Obtains necessary signatures for consent for services and mandatory Medicare and Tricare documents. Communicates with third parties to coordinate authorized hospital services. Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company. Assists walk-in patients that are not scheduled if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enters order, and schedules patient to have test done. Reviews price estimates and collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process. Maintains patient records regarding all non-clinical patient information. Coordinates with all departments for patient services and information. Processes correspondence and return mail. Directs and escorts patients and visitors to appropriate departments. Scans items in a timely and efficient manner. Ensures that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time. Performs qualitative and quantitative analysis. Desired Skills: Excellent written, verbal, and interpersonal communication skills Proficient reading, writing, and math skills Ability to multi-task and work well within stressful environment Strong problem-solving skills Ability to read and comprehend reports, studies, and government regulations and guidelines Here Is What You Will Need: High school diploma (or equivalent certificate from an accredited program) or higher 3 Months: (Behavioral Health Department Only) Crisis Intervention (CPI) training within 3 months of start date Nice to Have: Customer Service Experience Telephone communication, 10-key and computer experience Patient Access experience About CRMC: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Warm Valley Health Clinic is seeking a compassionate and organized Patient Care Coordinator to support our integrated healthcare team. This role ensures patients receive seamless, culturally respectful, and patient-centered care by coordinating appointments, communicating with patients, and facilitating access to necessary services. The ideal candidate is team-oriented, detail-driven, and committed to supporting the health and wellness of our community. Key Responsibilities Serve as a primary contact for patients, addressing questions and guiding them through their care journey. Schedule and coordinate patient appointments, procedures, referrals, and follow-up visits. Manage referrals and collaborate with external providers and specialty services. Assist patients with basic insurance, billing, and financial navigation. Conduct appointment reminder calls and follow up on missed visits. Document patient interactions accurately in the EHR while maintaining HIPAA compliance. Work with the healthcare team to identify and reduce barriers to care. Participate in team meetings and quality improvement activities. Support clinic operations with additional duties as needed. Qualifications High school diploma or GED required; associate degree or healthcare-related certification preferred. Experience in patient services, care coordination, or a healthcare administrative role preferred. Proficiency with electronic health records and common office software. Knowledge of medical terminology and insurance processes. Strong organizational, communication, and multitasking abilities. Skills & Competencies Excellent interpersonal communication and ability to build trust with patients. Empathetic, patient-centered approach. Strong problem-solving and decision-making skills. Ability to thrive in a fast-paced, multidisciplinary environment. High attention to detail and accuracy. APPLICATION REQUIREMENTS: Submit a completed application with supporting documents via the online portal. Applications are available at Warm Valley Health Care or for more information contact Stacie Fagerstone, Executive Director-HR via email at stacie.fagerstone@warmvalley.health. Preference will be given to qualified Eastern Shoshone tribal members, then other qualified federally recognized Indian tribal members and then other qualified candidates. Applicants must submit a copy of Tribal Enrollment card or CIB for Indian Preference. Veterans who meet the minimum qualifications and provide documentation of an honorable discharge (DD214) from any branch of military service are entitled to receive preference points during the interview process. Any offer of employment is contingent upon a negative drug test, reference checks and background check. Refusal to undergo required testing or testing positive will render the applicant ineligible for employment. EOE Must pass pre-employment drug screening. Successfully pass the employment background check.

Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements + Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements. + Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization. + Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication. + Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends + Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues. + Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. + Performs other duties as assigned **Skills** + Written and Verbal Communication + Detail Oriented + EDI Enrollment + Teamwork and Collaboration + Ethics + Data Analysis + People Management + Time Management + Problem Solving + Reporting + Process Improvements + Conflict Resolution + Revenue Cycle Management (RCM) **Qualifications** + High school diploma or equivalent required + Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up) + Associate degree in related field preferred Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington **Physical Requirements** + Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs. + Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately + Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $24.00 - $36.54 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.