Customer Service Representative- Covington, KY
Patient service representative job in Masonville, KY
The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect…
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. (Learn More)
Fidelity Investments does not offer work visas for this role
Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Customer Service Representative
Patient service representative job in Evansville, IN
FASTSIGNS #241501 is hiring for a Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyPatient Care Coordinator/ Engager
Patient service representative job in Evansville, IN
Job Description
Our Mission: "Helping People Hear Better"
Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club: Sam's Club in Evansville, IN
Hours: Full time/ Tuesday-Saturday 9am-6pm
Pay: $18+/hr
What you will be doing:
• Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
Standardized Patient
Patient service representative job in Evansville, IN
Title: Standardized Patient Division: Provost's Office Department: Kinney College of Nursing & Health Professions FLSA Status: Non-Exempt Salary Range: $13.31/hour EEO Job Group: 2 C8 To realistically portray different types of medical and mental health scenarios and illnesses that health care students and professionals in the medical field will encounter.
This is a federally funded grant position through June 30, 2026. Funding for each subsequent year up to June 30, 2029, is contingent on satisfactory progress and continuation from HRSA.
Duties/Responsibilities
* Portray patients in various scenarios surrounding, for example, independent living for elders desiring to age in place and the use of telehealth for primary care and self-management of chronic conditions, hospital rooms, or clinics. Some scenarios may require physical examinations, including touch to sensitive areas, while wearing appropriate garments.
* Scenarios will be audio and videotaped during simulations and posted for educational use within a password protected learning management system and may also be used for educational research.
* Simulate all aspects of scenarios in a standardized, accurate, and reliable manner; including but not limited to history of current problem, affect or behavior, and physical findings.
* Portray difficult personality types and sensitive subject matter.
* Provide debriefing and/or direct feedback to students regarding interpersonal communication and physical examination skills.
* Participate in group training and/or mentorship of entry-level standardized patients.
* Other duties as assigned.
Required Knowledge and Skills
* High School Diploma or equivalent is required.
* Must be highly dependable and punctual.
* Demonstrated ability to be instructed by a Standardized Patient Educator. Ability to accept ongoing feedback from facilitators and incorporate feedback into case simulations.
* Must be able to follow written and verbal instruction.
* Must observe and accurately document student performance on skills checklists and rating scales.
* All Standardized Patients will participate in continuous quality improvement through video review.
* Must possess the ability to maintain confidentiality. Must understand and comply with legal and health regulations, including but not limited to universal precautions, HIPAA, and FERPA.
Preferred Knowledge and Skills
* Acting and/or teaching experience is desired.
Regular Work Hours/Travel Requirements
* Hours worked will not exceed 18 hours per week and 24 hours per month.
* Usual hours worked will be during standard working hours; Monday through Friday, between 8:00 a.m. and 4:30 p.m. with flexibility to include 7:30 a.m. to 6 p.m.
About the College
Kinney College, along with university support, offers a robust infrastructure for program success, including a dedicated four-person technology team supporting academic programs and five full-time academic advisors available for student advising and activities. All clinical programs within the College are fully accredited, with an exemplary record in student licensure achievements.
Application Process
Click "Apply Now!" near the top right of this page to complete an application and upload application materials. Application materials should include:
* Resume
Pre-Employment Screening
A background check will be required for employment in this position.
Authorization to Work in the United States
USI will not sponsor an employment-related visa for this position.
Interview Accommodations
Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at ****************** or **************. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at **************** or **************.
EEO Statement
USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities
Call Center Scheduler - Evansville, IN
Patient service representative job in Evansville, IN
Love Your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.
Workforce Management Specialist
Our Workforce Management Specialists (aka Call Center Schedulers) play a critical role in the scheduling and daily planning of our call center associates within Metronet's Tech Support, Customer Care, and Sales Support teams to ensure that service levels can be met daily. A huge part of this role is scheduling breaks/lunches, monitoring hold times, attendance tracking, and running daily service reports. This is a role that requires someone with strong organizational skills, scheduling experience and understanding how to staff for peak times with strong written and verbal communication skills.
ESSENTIAL JOB FUNCTIONS:
* Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses
* Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances
* Daily schedule and activity maintenance within WFM scheduling tools
* Provide trend analysis and feedback to Operations Leadership to improve call, handle time, and shrinkage forecasts
* Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
* Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis
* Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
* Bachelor's degree preferred, or equivalent work experience
* Minimum of 3 years inbound call center experience preferred but not required.
* Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
* Must be proficient in MS Excel, and have a solid background in all MS Office products
* Proven communication across all levels including front-line associates, management, peers, and senior management
* Flexibility - adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal notice
* Must be able to work weekends, evenings as required
* Excellent written, verbal, and interpersonal skills
* Strong organizational skills and follow-through
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Pay Rate - $18.00/hr.
#LI-AF1
Patient Services Coordinator Home Health - Full-time
Patient service representative job in Evansville, IN
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
* 30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
* Continuing education opportunities
* Scholarship program for employees
* Matching 401(k) plan for all employees
* Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
* Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
* Flexible spending account plans for full-time employees
* Minimum essential coverage health insurance plan for all employees
* Electronic medical records and mobile devices for all clinicians
* Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
* Must possess a high school diploma or equivalent.
* Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services.
* Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
* Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
* Must possess a valid state driver license
* Must maintain automobile liability insurance as required by law
* Must maintain dependable transportation in good working condition
* Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
Auto-ApplyOn-Site Patient Advocate
Patient service representative job in Evansville, IN
Requirements
Computer proficiency skills are required
Ability to learn multiple databases
Ability to multi-task (speaking on the phone and typing)
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
High school diploma or equivalency
One year of experience as a Patient Advocate or an equivalency of training and experience combined
Considerable knowledge of Medicaid programs
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and provider programs and services which could affect the client/applicant
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations and procedures
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
Ability to work with others on your team to complete a task
Ability to perform job functions within structured time frames
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA and Red Rule regulations
Difficulty of Work
Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager as warranted to ensure the provision of quality service.
Responsibility
The incumbent works in a team concept, but works independently on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates.
Patient Service Specialist
Patient service representative job in Evansville, IN
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Talley Eye Institute is seeking an enthusiastic Patient Service Specialist to join our group. The Patient Service Specialist manages efficient patient flow through arrival to departure; performs various clerical duties; interfaces with clinic personnel, patients/visitors, and fellow employees to ensure positive relationships. Day-to-day activities include, but are not limited to, all the essential functions listed below:
Essential Functions
Professionally assist with patient check in by greeting patients with a welcoming smile, verifying insurance, collecting copays, and updating appropriate paperwork
Professionally assist with patient check out by scheduling appointments and scanning documents into the electronic medical record.
Must have excellent organizational, verbal and written communication skills.
Must be able to perform mathematical decisions regarding money exchange between patients and practice.
Must have the ability to perform well in a fast paced, high patient volume medical practice and multi-task as needed.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Essential Skills and Abilities:
Strong communication and interpersonal skills
Empathetic personality with concern for patients' needs
Strong organization with attention to detail
Ability to work as a team member
Demonstrated computer literacy
Ability to travel to satellite offices as scheduled
Maintain a professional appearance
Medical office experience preferred
Positive Customer Service skills
Benefits:
On the Job training
PTO day 1 of employment
Health Benefits
401K
Salary is commensurate with experience
Client Service Representative
Patient service representative job in Evansville, IN
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals.
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Salary Range
The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Our ideal candidate will possess the following skills:
* High school diploma or GED required
* 2-3 years of cash handling experience
* Excellent customer service skills
* Excellent balancing record
* Good organizational skills and attention to detail
* Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
Auto-ApplyMedical Billing Representative
Patient service representative job in Evansville, IN
Job Details Spear - Healthcare - Evansville, IN Full Time High School None First Shift - Days Admin - ClericalJob Description
Southwestern Healthcare is currently seeking a Full-Time Medical Billing Representative to add to our team. This position works on-site at our Evansville downtown office during regular business hours of Monday - Friday, 8AM - 5PM.
WHY WORK FOR SOUTHWESTERN?
Affordable Health, Dental, Vision, and Voluntary Life Insurance that starts day ONE of employment!
401K Employer Contribution & Match
Student Loan Assistance Program
Physical & Financial Wellness Programs
Generous Paid Time Off Plan
Competitive Total Compensation Program
On-site training available for qualified candidates
We are GROWING!!
WHAT IS THIS POSITION RESPONSIBLE FOR?
Review aging reports across multiple payers.
Billing and account activities that will maximize reimbursement and promote prompt payment. Resolves routine patient billing inquiries and problems. Follows up on balances past due from insurance companies and patients. Reads and interprets transactional data within patient accounts.
Comprehends Electronic Data Interchange (EDI) functionality and the general progression of data in the practice management system (PMS) and EDI systems. Understands and resolves payer edits and/or rejections.
Demonstrates knowledge of medical terminology, CPT, ICD-10, CCI edits, and HIPAA regulations.
Performs extensive account follow up activities utilizing the PMS. Investigates, analyzes and resolves problematic and delinquent accounts. Utilizes ancillary applications and websites as a tool to retrieve medical documentation, claim status, eligibility, billing guidelines, or authorization/referrals to substantiate correct claim submissions, written appeals, or coding reviews.
Performs electronic eligibility confirmation when applicable and documents results.
Job Qualifications
WHAT'S REQUIRED FOR THIS POSITION?
Applicants must have a High School Diploma or GED.
Two years of experience in a medical billing or patient account setting preferred but not required.
Excellent communication, time management, and organizational skills a plus.
Candidates must pass required background checks including county/state checks, CPS check, sex offender registry check, and drug screen.
If you are interested in joining a fun, friendly, innovative team, apply today!
EOE/AA including Veterans and Disabled
If you are a person with a disability needing assistance with the application process, please call **************.
Patient Care Coordinator
Patient service representative job in Owensboro, KY
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Patient Services Coordinator
Patient service representative job in Owensboro, KY
Job Description
Supports agency leadership and patient care staff with administrative and scheduling functions.
Responsibilities
Greets visitors and answers incoming calls from patients, staff, physician offices, referral sources, etc. in a courteous, professional, and timely manner
Transfers callers to the appropriate person or department; and takes messages when needed and relays messages to the appropriate person in a timely manner
Prepares envelopes and packages for mail; and distributes incoming mail to the appropriate person or department in a timely manner
Maintains adequate supply of admission packs and other printed materials for the agency, medical supplies, and office supplies; and ensures office equipment (i.e., copier/printer) remains in good working order
Qualifications
High school graduate or GED
Minimum of two (2) years of administrative experience in a healthcare environment, preferably in home health and/or hospice, preferred
Sound knowledge of the framework, organization, and function of home care including eligibility requirements
Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
Ability to work independently and in a team environment
Excellent, oral, written, and interpersonal communication skills
Professional appearance and demeanor
Billings and Collections Specialist
Patient service representative job in Owensboro, KY
Who we are: TheraTree is a pediatric therapy practice in Western Kentucky who is committed to growing minds, bodies, and spirits through Occupational Therapy, Speech Therapy, Physical Therapy, Behavioral Therapy, and Mental Health Therapy. We're out to create thriving children who's voices are heard, bodies that move, they are independent experiencing a life they love, and are in turn an inspiration for what is possible in life.
As a Billing & Collections Specialist at TheraTree you can be a remarkable contribution to parents by keeping their balances low so their child's healthcare services can continue to progress.
Responsibilities of a Billing & Collections Specialist
Prior Authorizations and Denials
Medical Billing
Collections on Accounts Receivable
Reconcile Payments
General Job Duties & Responsibilities of Billing & Collections Specialist
Attends Finance meetings and presents on managed products, sub-products, statistics, and sub-statistics.
Solves Accounts Receivable problems through investigation using data.
Meets deadlines for programs, projects, and tasks.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in
Sets weekly, monthly, and annual Finance targets to ensure annual goals are met.
Responsible for maintaining expected finance statistics of post.
Billings & Collections Purpose
Create approved therapy services through identifying, submitting, tracking, communicating on, and acting on all related insurance benefits so that no service is provided without insurance verification, active prior authorization, over a maximum, or a current physician order. Responsible for:
All patient prior authorizations.
Tracks prior authorization period dates and visit numbers for clients.
Tracks hard maximums.
Tracks authorization denials
Tracks when prior authorization can be submitted.
Follows up with therapy providers on due dates for submitting paperwork.
Proof reads all paperwork for prior authorizations.
Submits correct paperwork for prior authorizations within deadlines set by clinic and insurance companies.
Appeals process for denials
Denials become approved authorization.
Billing's Purpose:
To ensure that all medical/healthcare services are verified against charges and billed accurately on time to allow our company to generate revenue so that we may continue to treat our patients and allow them to grow through their minds, bodies, and spirits. Responsible for:
All medical claims and invoices billed out.
Proofreads and submits all healthcare claims and invoices.
Requests additional medical information from clinicians.
Corrects rejected healthcare claims.
Appeals denied medical claims.
Collection's Purpose:
To collect a steady flow of income for the maximum amount of all services billed to all sources so that funds can be distributed healthily throughout the organization and the company can continue to grow minds, bodies, and spirits through therapeutic services. Responsible for:
All services provided being collected on in a timely manner.
Client Payment Accounts Receivable (co-payments, deductibles, private payments) are being collected at the time of service.
Accounts Receivable for outpatient healthcare billing is timely.
Accounts Receivable payments for primary insurance & secondary insurance are being collected in a timely manner.
All services not paid within 30 days are claims tracked.
All invoices to contract agencies are paid within 30 days of notice.
Reconcile Payment's Purpose:
Ensures all payments are reconciled, entered, and accounted for timely and accurately so that accurate account information is obtainable and is used to make finance decisions so that the company can continue to grow minds, bodies, and spirits through therapeutic services. Responsible for:
Payments accounted for and accurately reconciled into EMR in a timely manner.
Finance reports to be submitted on time.
Relocation assistance resources are available upon request.
What you'll love about us....
Our Investment in You:
Bonus Pay for more kids helped
Stable Base pay
We help you plan, track, and achieve bonuses
Health Benefits
Retirement Plans
Paid Time Off
Seven Paid Holidays
Paid Continued Education
72% of our revenue is spent on payroll
We Grow Your Skill Set
Paid Management Training
Mentorships Available
Educational Data based
Great team that works together
Company culture that values empowerment, responsibility, leadership and integrity.
5% of our revenue is spent on education
Opportunties To Shine
Promotion & Director Opportunities
Leadership Bonuses reward your investment in others
Opportunities to mentor and educate others and be rewarded
Give back with us through community engagement
Live Your Purpose
Be a remarkable contribution to a child's life.
Support the whole child with our complimentary multidisciplinary team approach.
Celebrate patient success such that they are an inspiration for others!
Be rewarded for your patient's success in a variety of ways!
Our Management team cares and supports you to help your team.
Live a life you love knowing you were the difference.
Staff Share Success...
“I Love our bonus program! It gives a ton of motivation to staff!” - Arrielle, RBT
"I love growing minds, bodies, and spirits at TheraTree Pediatric Services! What a wonderful and inspiring job! I love being able to see kids have fun while meeting goals to build many different developmental skills they need for everyday life. I have seen many successes with many different children even in my short time of being at Theratree Pediatrics. Whether it be attending to a given task for 10 minutes or transitioning without caregiver for the first time…We love to see such BIG successes that might seem so small to others. Even SMALL STEPS MAKE FOR GREAT ACCOMPLISHMENTS AND MILESTONES! I love to see children and their families leaving therapy happy and knowing they have accomplished something great! They always say find a job that you enjoy, and you will never have to work a day in your life. That is exactly what I have found in working for this company and with the many children here! I love my job and the rewarding nature of helping grow minds, bodies and spirits!" - Ms. Faith, MS, OTR/L
“There is a sweet client that has been working on feeding at our clinic. Today we completed a telehealth session during breakfast time. He had picked out all his food for his plate and was ready when he joined. He picked out peaches, blueberries, banana, pancakes, and eggs. He took at least 4 bites of everything! Mom even shared that he ate a whole hamburger yesterday. This is so big and we are excited that he is taking steps toward being able to eat food with his family and friends.” - Kaitlin, MS, OTR/L
“My son started at TheraTree almost 2 years ago. At the time he was missing milestones and I could tell he had some sensory issues. TheraTree has helped Andy in so many ways. He has overcome challenges in his everyday life and has overcome some sensory issues. Cole has helped him at first to brush his teeth correctly and overcome sensory issues such as hair cutting, using a toothbrush and food textures. Cole has also been helping my son with being able to stay on task and stay focused when he is overstimulated. Cole has taught Andy to take turns and to be able to share with others. Since Andy has been going to TheraTree he is more focused, and is right on track. Andy has developed new motor skills and social skills. Andy has become a brighter kid. Thank you TheraTree and Cole for all you do for us!” Andy's Mom
Hear more from our team: **************************************************
My UNIQUE ROLE: I have a radical idea about my role in healthcare. The children in our community cannot be fixed. Because to be fixed, you must be broken. our kids and our families are not broken. They may be facing challenges; challenges that are real valid and affecting their life. I see that. It IS my role to give children and families access to living happy, healthy, and well balanced lived. This access is created through developing the skills and giving the tools for living life. It's an access for their VOICE to be heard, their BODY to move, and to become INDEPENDENT. The children and families who walk through my doors are not broken, they are perfectly imperfect humans and I believe this to our core. It is my mission to create a community aligned in this vision; to give children and families access to happy, healthy and well-balanced lives through removing barriers. Together, we grow minds, bodies, and spirits. - Jessica Hatfield, Owner/CEO
Additional Information
We are an Equal Opportunity Employer offering the right candidate a unique opportunity to learn, grow, and remain passionate about working with pediatrics. We also offer a comprehensive benefits plans, include a retirement plan with employer match. Professional development opportunities and support also offered, in the applicable field to support our therapists in their continuing education and growth.
Interested and qualified candidates should submit their resume and cover letter.
M/F/D/V AA/EOE
Standardized Patient
Patient service representative job in Evansville, IN
Title: Standardized Patient
Division: Provost's Office
Department: Kinney College of Nursing & Health Professions
FLSA Status: Non-Exempt
Salary Range: $13.31/hour
EEO Job Group: 2 C8
Position Summary
To realistically portray different types of medical and mental health scenarios and illnesses that health care students and professionals in the medical field will encounter.
This is a federally funded grant position through June 30, 2026. Funding for each subsequent year up to June 30, 2029, is contingent on satisfactory progress and continuation from HRSA.
Duties/Responsibilities
Portray patients in various scenarios surrounding, for example, independent living for elders desiring to age in place and the use of telehealth for primary care and self-management of chronic conditions, hospital rooms, or clinics. Some scenarios may require physical examinations, including touch to sensitive areas, while wearing appropriate garments.
Scenarios will be audio and videotaped during simulations and posted for educational use within a password protected learning management system and may also be used for educational research.
Simulate all aspects of scenarios in a standardized, accurate, and reliable manner; including but not limited to history of current problem, affect or behavior, and physical findings.
Portray difficult personality types and sensitive subject matter.
Provide debriefing and/or direct feedback to students regarding interpersonal communication and physical examination skills.
Participate in group training and/or mentorship of entry-level standardized patients.
Other duties as assigned.
Required Knowledge and Skills
High School Diploma or equivalent is required.
Must be highly dependable and punctual.
Demonstrated ability to be instructed by a Standardized Patient Educator. Ability to accept ongoing feedback from facilitators and incorporate feedback into case simulations.
Must be able to follow written and verbal instruction.
Must observe and accurately document student performance on skills checklists and rating scales.
All Standardized Patients will participate in continuous quality improvement through video review.
Must possess the ability to maintain confidentiality. Must understand and comply with legal and health regulations, including but not limited to universal precautions, HIPAA, and FERPA.
Preferred Knowledge and Skills
Acting and/or teaching experience is desired.
Regular Work Hours/Travel Requirements
Hours worked will not exceed 18 hours per week and 24 hours per month.
Usual hours worked will be during standard working hours; Monday through Friday, between 8:00 a.m. and 4:30 p.m. with flexibility to include 7:30 a.m. to 6 p.m.
About the College
Kinney College, along with university support, offers a robust infrastructure for program success, including a dedicated four-person technology team supporting academic programs and five full-time academic advisors available for student advising and activities. All clinical programs within the College are fully accredited, with an exemplary record in student licensure achievements.
Application Process Click “Apply Now!” near the top right of this page to complete an application and upload application materials. Application materials should include:
Resume
Pre-Employment Screening
A background check will be required for employment in this position.
Authorization to Work in the United States
USI will not sponsor an employment-related visa for this position.
Interview Accommodations
Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at ****************** or **************. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at **************** or **************.
EEO Statement
USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities
On-Site Patient Advocate
Patient service representative job in Evansville, IN
Job DescriptionDescription:
Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. They work as part of a team in a Hospital environment and also on an independent level. The On-Site Patient Advocate must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with “patient first ideology” as a goal.
Supervisor
The WellFund Director
Department
The WellFund On-Site Team
Essential Duties of the Position
Handles a high volume of face-to-face interactions with patients
Communicate clearly, timely, and positively with patients
Good communication skills and interpersonal skills
Ability to learn quickly and navigate effectively through multiple systems
Professional attitude, and able to maintain composure in urgent or confrontational situations
Effective critical thinking, problem solving and decision-making skills
Display strong organization/time management skills
Work independently and must be multi-task oriented
Team player attitude
Collects and reviews patient information to determine patient's eligibility
Prepares documents and reviews them for accuracy and completeness
Maintains and/or creates files or record keeping systems. Sorts, labels files and retrieves documents or other materials
Completes various insurance application after determining patient's eligibility
Provides account follow up on a routine basis
Ensures adequate documentation is maintained
Develops and retains professional relationship with hospital staff
Maintains confidentiality at all times (i.e. PHI and HIPAA)
Any other duties as assigned by management
Responsibilities of the Position
Exemplifies the Mission/Vision/Core Values of The WellFund in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments
Requirements:
Computer proficiency skills are required
Ability to learn multiple databases
Ability to multi-task (speaking on the phone and typing)
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
High school diploma or equivalency
One year of experience as a Patient Advocate or an equivalency of training and experience combined
Considerable knowledge of Medicaid programs
Experience in applying and reviewing Medicaid applications
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and provider programs and services which could affect the client/applicant
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations and procedures
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
Ability to work with others on your team to complete a task
Ability to perform job functions within structured time frames
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA and Red Rule regulations
Difficulty of Work
Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager as warranted to ensure the provision of quality service.
Responsibility
The incumbent works in a team concept, but works independently on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates.
Client Service Representative
Patient service representative job in Evansville, IN
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals.
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Salary Range
The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Our ideal candidate will possess the following skills:
High school diploma or GED required
2-3 years of cash handling experience
Excellent customer service skills
Excellent balancing record
Good organizational skills and attention to detail
Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank.
Join our team!
We can recommend jobs specifically for you! Click here to get started.
If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
Auto-ApplyPatient Care Coordinator
Patient service representative job in Owensboro, KY
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Benefits
* 401(k) with Match
* Medical/Dental/Life/STD/LTD
* Vision Service Plan
* Employee Vision Discount Program
* HSA/FSA
* PTO
* Paid Holidays
* Benefits applicable to full Time Employees only.
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Patient Services Coordinator
Patient service representative job in Owensboro, KY
Our Company
Adoration Home Health and Hospice
Supports agency leadership and patient care staff with administrative and scheduling functions.
Responsibilities
Greets visitors and answers incoming calls from patients, staff, physician offices, referral sources, etc. in a courteous, professional, and timely manner
Transfers callers to the appropriate person or department; and takes messages when needed and relays messages to the appropriate person in a timely manner
Prepares envelopes and packages for mail; and distributes incoming mail to the appropriate person or department in a timely manner
Maintains adequate supply of admission packs and other printed materials for the agency, medical supplies, and office supplies; and ensures office equipment (i.e., copier/printer) remains in good working order
Qualifications
High school graduate or GED
Minimum of two (2) years of administrative experience in a healthcare environment, preferably in home health and/or hospice, preferred
Sound knowledge of the framework, organization, and function of home care including eligibility requirements
Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
Ability to work independently and in a team environment
Excellent, oral, written, and interpersonal communication skills
Professional appearance and demeanor
About our Line of Business Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit ************************ Follow us on Facebook and LinkedIn. Additional Job Information
Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health recently acquired certain Amedisys home health and hospice operations and is recruiting candidates for open positions within those operations. The successful candidate will initially be employed by Amedisys until January 1, 2026 at the latest. During this period, Amedisys will perform all administrative onboarding activities and offer benefits coverage under Amedisys employee benefit plans. On or before January 1, 2026, the successful candidate's employment will be transferred to Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health. At all times, Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health will make all hiring decisions regarding and will supervise and direct the work of the successful candidate.
Auto-ApplyOn-Site Patient Advocate
Patient service representative job in Newburgh, IN
Job DescriptionDescription:
Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. They work as part of a team in a Hospital environment and also on an independent level. The On-Site Patient Advocate must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with “patient first ideology” as a goal.
Supervisor
The WellFund Director
Department
The WellFund On-Site Team
Essential Duties of the Position
Handles a high volume of face-to-face interactions with patients
Communicate clearly, timely, and positively with patients
Good communication skills and interpersonal skills
Ability to learn quickly and navigate effectively through multiple systems
Professional attitude, and able to maintain composure in urgent or confrontational situations
Effective critical thinking, problem solving and decision-making skills
Display strong organization/time management skills
Work independently and must be multi-task oriented
Team player attitude
Collects and reviews patient information to determine patient's eligibility
Prepares documents and reviews them for accuracy and completeness
Maintains and/or creates files or record keeping systems. Sorts, labels files and retrieves documents or other materials
Completes various insurance application after determining patient's eligibility
Provides account follow up on a routine basis
Ensures adequate documentation is maintained
Develops and retains professional relationship with hospital staff
Maintains confidentiality at all times (i.e. PHI and HIPAA)
Any other duties as assigned by management
Responsibilities of the Position
Exemplifies the Mission/Vision/Core Values of The WellFund in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments
Requirements:
Computer proficiency skills are required
Ability to learn multiple databases
Ability to multi-task (speaking on the phone and typing)
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
High school diploma or equivalency
One year of experience as a Patient Advocate or an equivalency of training and experience combined
Considerable knowledge of Medicaid programs
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and provider programs and services which could affect the client/applicant
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations and procedures
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
Ability to work with others on your team to complete a task
Ability to perform job functions within structured time frames
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA and Red Rule regulations
Difficulty of Work
Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager as warranted to ensure the provision of quality service.
Responsibility
The incumbent works in a team concept, but works independently on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates.
Mortgage Disclosure Desk Coordinator
Patient service representative job in Evansville, IN
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
The Mortgage Disclosure Desk Coordinator position is responsible for ensuring that all Initial and Re-Disclosure Loan Disclosure packets are completed and delivered to the applicants in accordance with all regulatory and secondary market requirements and within Service Level Agreements. The Mortgage Disclosure Desk Coordinator works closely with various members of the Mortgage Team to verify accuracy of data and resolve any issues/discrepancies to prevent non-compliance with Federal and State Regulations and avoid tolerance cures.
Key Accountabilities
* Review initial loan submission from the Mortgage Loan Originators for accuracy. Make any necessary changes to avoid tolerance cures or other regulatory violations. Prepare and deliver a final Loan Estimate along with all other required documentations to the applicant(s)
* Work with Mortgage Loan Originators, Processor and Underwriters to review any change circumstances that are presented. Once a valid changed circumstance is identified, the Disclosure Desk Coordinator will prepare a revised Loan Estimate and deliver this to the applicants in a timely manner to avoid delays in closing dates or any tolerance cures.
* Review all documents included in an initial disclosure and re-disclosure package to ensure accurate completion.
* Track all new applications within the loan processing system to ensure timely delivery of all disclosures.
* Track all existing applications within the loan processing system and provide timely re-disclosure through identification of loan changes within the pipeline.
* Assist with answering questions regarding initial or re-disclosures
* Participate in any compliance related projects pertaining to regulatory disclosures
* Assist in any disclosure compliance related training for mortgage associates
* Ensure accuracy of all HMDA related information pertaining to information collected from the initial application and disclosures
Salary Range
The salary range for this position is $17.00/hr. - $27.50/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Competencies for Position
Operational Knowledge and Organizational Skills
* Demonstrates a sound understanding of applicable Federal and State Regulations, including TRID, RESPA, HMDA, ECOA, etc; and the ability to apply this knowledge to individual situations.
* Ability to accurately identify valid changed circumstances
* Great attention to detail, ability to prioritize and function accurately under the pressure of deadlines.
* Working knowledge of all loan types/loan programs offered by Old National Bank, including FHA, VA, USDA, and Construction-to-Permanent loans.
Communication Skills
* Ability to clearly communicate information to Mortgage Loan Originators, Sales Managers, Processors, and Closers
* Promptly respond to questions from other departments
* Effectively work as part of a team
Qualifications and Education Requirements
* High School graduate or equivalent.
* 5+ years of previous mortgage experience including an in-depth knowledge of regulatory requirements for loan disclosures
* Experience with Ellie Mae Encompass preferred
Key Measures of Success/Key Deliverables:
* Disclosures delivered within regulatory requirements and Service Level Agreements
* Minimize losses to the bank by accurately completing required disclosures and properly analyzing valid change circumstances
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank.
Join our team!
Auto-Apply