Patient service representative jobs in Wilmington, NC - 176 jobs

Patient Service Representative (2 full-time positions) Employee friendly, long established orthotic & prosthetics provider with excellent reputation, has an exciting opportunity for a Patient Service Representative in our Wilmington, DE office. In this position, you will work closely with clinicians, physician offices, insurances and co-workers to ensure timely service to our patients. Main responsibilities of this position include: Providing excellent customer service to all patients Data entry and preparation of orders Becoming versed and knowledgeable of various insurance company requirements and procedures Obtaining the proper documentation necessary for insurance companies / plans Verifying patient benefits and pre-certifying our services Assuring timely service to patients Ability to quickly learn and navigate all company computer and phone applications Performing other duties as assigned Skills & Requirements: Works independently Uses good judgement Makes sound decisions Communicates professionally Works in a fast-paced environment Records correctly and briefly Handles sensitive information in confidence Meets deadlines and prioritizes Proficient in Microsoft Outlook, Word, Excel Organized and detail-oriented High school graduate Knowledge of anatomy and medical code is a plus Professional conduct Dress appropriately We offer great pay and benefits. If you are looking for a fun place to work and looking to use your talents to help patients meet their needs we want to hear from you. This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

UW Medical Center Northwest- Radiology Support Services has a Full-time Days Patient Services Supervisor role. WORK SCHEDULE * Full-time, 100% FTE (40 hours per week) * Day Shift * Hybrid (1-2 days remote) DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results. All of UW Medicine's radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. POSITION HIGHLIGHTS * Conveniently located near public transportation * Make a difference for the patients and employees we serve * Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES * Supervise scheduling and front desk staff to ensure smooth clinic and scheduling operations * Oversee patient check-in, registration, and clinic workflows to optimize patient flow and experience * Manage staff performance, training, onboarding, and scheduling assignments * Monitor compliance with UW Medicine policies and service excellence standards * Utilize Epic for scheduling, registration, and resource management; troubleshoot workflow issues * Serve as subject matter expert for modality scheduling and registration processes * Analyze performance metrics using Epic and Tableau; uphold staff KPIs and resource utilization goals * Participate in testing and implementation of technical enhancements in scheduling and telephony systems * Act as liaison with clinical teams to improve appointment workflows and patient care * Ensure fiscal responsibility through staffing plans, budget adherence, and cost-saving initiatives ABOUT UW MEDICAL CENTER-NORTHWEST UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street. Excellence. Exploration. Education. ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $56,508.00 annual Pay Range Maximum: $80,820.00 annual Other Compensation: * Benefits: For information about benefits for this position, visit ****************************************************** Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Supervisory About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at ************ or **********. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Under the general direction of the Front Office Operations Manager, Patient Access Coordinator (PAC), works as part of the Clinical Office Team performing those duties necessary to prepare patients administratively for a clinical visit. The PAC is responsible for the accuracy and completion of patient accounts based on MedNorth departmental protocol, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patient's checkout. The candidates' duties include answering the telephone, making appointments, insurance verification and maintaining medical provider schedules. The ideal candidate should possess ability to provide a positive patient experience and excellent customer service skills, the ability to multi-task, and attention to detail. PAC must be available to work clinic hours of operation. PRIMARY DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following: PAC will process patient's registration and assist patients as needed, ensure all fields in registration are completed PAC will ensure patients are being schedule appropriately for providers, following the provider scheduling guide Follow standardized front office workflows Ensure a positive patient experience Training on AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) Maintains positive customer service at all times Complete daily tasks timely At check in Ensure demographics are updated as well as any annual data requirements are met At Check out Ensure all data has been collected. Ensure follow up appointment are made or in process Process patient collections at check in and check out Ability to read and provide patient with any unpaid balances due PAC must meet expectation of insurance verification to prevent billing delays Follow up with patients that have not provided required insurance verification, ID's and photos, etc. prior to check in Provide patient education, handouts on CareMed, Cape Fear Health Net, Managed care As needed collect CareMed applications, after ensuring application is complete and answer any questions for patients Ensure patient appointment confirmations are completed using current appointment confirmation system Report patient concerns to supervisor Ensure ongoing effective communication with Medical Assistants and other clinical staff Communicating departments ‘protocol when managing same day patients Available to work during all clinic hours of operation Ability to work in more than one practice management system Follow departmental policies, practices, procedures, and work rules in accordance with approved department and agency policies and assists in the development and implementation of new policies according to agency and regulatory guidelines. Provide telephone and face to face response to requests for services/information in a timely manner Return all voice messages, patient text messages in a timely manner (daily morning messages before 12noon and afternoon messages before 5:00pm or sooner) Operator coverage as assigned Demonstrates a commitment to cultural competence Promotes a safe, calm and secure environment Other duties, responsibilities and activities may change or be assigned at any time with or without notice SUPERVISORY RESPONSIBILITIES: N/A ADMINISTRATIVE RESPONSIBILITIES: N/A QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required. EDUCATION AND/OR EXPERIENCE: High School graduate or equivalent, with a minimum of 6 months experience in a health care environment. Experience with practice management systems, ability to access online eligibility & verification systems. Experience in customer relations and cross system communication. INTERPERSONAL SKILLS: Excellent interpersonal, organizational and customer service skills. Teamwork and communication skills essential, ability to work independently as well. Treat all patients, co-workers, and managers with courtesy and respect. MENTAL ABILITIES: Cognitive reasoning. Clear thinking in high-pressure situations. Ability to prioritize and withstand pressure of continual work with variable requirements. Ability to concentrate and maintain accuracy despite frequent interruptions. Critical thinking and organization skills, problem solving, and reasoning capabilities. Ability to prioritize and handle multiple tasks, and to work in a fast-paced atmosphere. LANGUAGE SKILLS: Ability to speak English fluently. Spanish speaking or another language is a plus. COMPUTER SKILLS: To perform this job successfully, an individual should have demonstrated competence in Microsoft Office suite and basic data entry skills. LICENSES, CERTIFICATES, REGISTRATIONS: N/A PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 40 pounds. The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors). WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure. MedNorth Health Center is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. EOE/AA/M/F/D/V This job is a Bloodborne Pathogens risk category III position. GENERAL EXPECTATIONS: The incumbent is expected to attend work on a daily basis and to be at work on time. The incumbent is expected to report absences in accordance with personnel policies and procedures. The incumbent's work is expected to be accurate, neat, and thorough, and completed on time. The incumbent is expected to have a positive attitude, be cooperative, and considerate of others. The incumbent is expected to be dependable and is expected to accept responsibility for assignments and duties given. The incumbent has the ability to receive and express detailed information through oral and written communications. The incumbent is expected to dress and act in a professional manner and adhere to all safety standards. The incumbent is expected to participate in staff meetings, be courteous and polite with patients and other staff. The incumbent is expected to maintain confidentiality. The incumbent is expected to wear uniform.

**Become a part of our caring community and help us put health first** **As a Patient Care Coordinator, you will:** + Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market. + Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility. + Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources. + Assist program in timely processing of physician orders as directed. **Use your skills to make an impact** **Required Experience/Skills:** + RN/LPN/LVN license. + Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources. + Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills. **Preferred Experience/Skills:** + Bachelor's of Science in Nursing preferred. + A minimum of three years clinical experience preferred. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

Patient Access Clerks performs imperative duties, including but not limited to the registration of all patients accurately and efficiently to include in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, all patient type “8” patients, special clinic patients and any other patient requiring a record of service. Conduct insurance verification, data entry, filing protected health information (PHI), and point of service collections, while maintaining patient relations and customer satisfaction. Maintain patient flow and prioritize appropriately. Provide cooperative and courteous service to all customers, internal as well as external. Adhere to the Code of Conduct. Support co-workers in a team environment. Assist with any questions or concerns from internal and external customers. Maintain at all times a professional and pleasant manner that promotes credibility, confidence and trust between the clients of this facility. Communicate and work effectively and harmoniously with team members. Demonstrates an understanding of age specific population and how it relates to the appropriate provision of care, which this includes infants, children, adults and elderly. Maintain the privacy of patients at all times. Qualifications Education/Certifications: High School Graduate or Equivalent. Experience: Minimum 1 year experience in healthcare setting such as hospital or physicians office or 1 year experience related to customer service or working with public

Responsibilities: Schedule and confirm patient appointments Verify insurance for all clinical appointments Collect all monies due for services rendered Develop and maintain doctor/hygiene schedules as necessary Greet and check patients in and out, before and after treatment Educate, consult and present patient treatment plans Responsible for Account Receivable to include, sending of billing statements, aging reports, and collections, if applicable File insurance pre-determinations Conduct financial consultation with patients when new treatment plans are presented, as applicable Qualifications: High school diploma or equivalent required A minimum of two years of front office experience preferably in a dental setting Proficiency with Microsoft Office Suite Knowledge of dental software strongly preferred

Accomplish Health is a digital obesity medicine clinic providing science based, stigma free care. Wellness is a human right so we've created a person-centric model that expands access to and efficacy of treatment for metabolic conditions like obesity and diabetes. Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness. Our clinical model leverages pharmacotherapy (prescription drugs), nutrition therapy, health coaching, and connected devices (i.e. scales, blood pressure cuffs) in a completely virtual care environment. We're building patient experiences that make it simple for them to get treatment and build sustainable, measurable healthy habits that lead to long term wellness. We're also creating clinical tools that help providers personalize the experience for each patient and maximize the affordability and accessibility of the care each patient needs. We are a data-centric, objective focused, collaborative, and iterative culture where feedback and open communication are encouraged. We are looking for talented and passionate people to join our team and be part of working towards our mission. The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal strategy and business planning, all of which are vital to the success of Accomplish Health. This opportunity is perfect for an energetic self-starter who wants to join a fast-growing and become an instrumental part of the team. Key Responsibilities: Front Desk Duties: Communicate with patients via phone, email and portal to prepare them for virtual visits Manage appointment scheduling, confirmations and cancellations Verify insurance and patient eligibility in advance of appointments Collect and process copayments or outstanding balances through secure payment portals Maintain accurate and up-to-date electronic medical records (EMR) Triage messages, route calls, and coordinate follow-up communication Ensure patients have necessary access links, log-in instructions, and tech support if needed Monitor virtual waiting rooms and ensure timely patient flow Clinical Duties: Conduct pre/post visit screenings including reviewing patient history, medications, and symptoms Document patient intake and clinical notes accurately in the EMR Provide patient education and instructions after visits (via phone, email, or secure messaging) Follow up on lab orders, imaging referrals, and prescription refill requests Communicate care plans or results under provider direction Support remote workflows for documentation, quality assurance, and virtual care protocols Your Experience & Skills: Bachelor's degree in related field Prior experience in the Healthcare industry preferred Ability to show empathy and passion for outstanding customer service Excellent verbal and written communication skills Exceptional problem solving and critical thinking skills Compensation, Benefits, Resources Competitive compensation (combination of salary and equity) Health, Vision and Dental insurance coverage Life and AD&D insurance Attractive benefits including health, Access to mentorship opportunities with management, investors, and advisors Who we are: We are a remote-first, progressive, and technology focused workplace We are a mission-driven organization made up of veteran entrepreneurs and healthcare professionals passionate about treating obesity and other metabolic conditions Our investors are top venture capitalists and entrepreneurs who have backed or founded unicorns like Zocdoc, Grove, Ginkgo Bioworks, Sweetgreen, Udemy, Clover Health, ASAPP and Moat Accomplish Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We care about the well being and growth of our patients, employees, and community

We are looking for someone reliable to fill our admin coordinator position. Person will be responsible for making follow up calls and scheduling appointments for our service department. They should be computer savy. Experience with Excel and Word is a plus. Hours are full time and flexible with weekends off.

Job Description Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule Pay: $18-$21/hour Schedule: Monday through Thursday from 8am to 5pm | Alternating Fridays from 8am to 2pm About the Role We're seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You'll be the first point of contact for our patients and a key player in delivering an exceptional care experience-from scheduling to financial coordination to follow-up. What You'll Do Greet patients and ensure a welcoming front-office experience Answer phones, confirm appointments, and manage daily schedules to meet productivity goals Present treatment plans, review fees, discuss payment options, and collect co-pays Verify insurance benefits, handle claims, and manage accounts receivable follow-up Maintain accurate patient records and support all aspects of front-office operations Coordinate referrals and follow through on patient care with specialists Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations Participate in daily huddles and communicate clearly with the clinical team Ensure HIPAA and OSHA compliance at all times Promote the practice by asking for reviews and referrals Support cleanliness and organization in both front office and shared areas What We're Looking For Outstanding communication and customer service skills Knowledge of dental terminology and insurance processes (ADA codes a plus) Strong multitasking and organizational abilities Comfortable using scripts and addressing patient objections Team player with a positive attitude and flexible mindset Dental office experience strongly preferred Benefits Competitive Salary 401(k) Matching Health, Dental, and Vision Insurance Life Insurance Paid Time Off (PTO) Paid Holidays Employee Perks & Discounts If you're ready to make a meaningful impact in patients' lives while supporting a high-performing dental team - we'd love to hear from you! Apply today and join a practice that values your skills, passion, and dedication!

Patient Care Coordinator (LPN) Little River Medical Center is hiring a full-time Patient Care Coordinator (PCC) to support key programs such as Chronic Care Management (CCM). This role is essential in ensuring patients receive timely, high-quality care through coordinated services, patient outreach, chart reviews, and accurate documentation in the electronic health record (EHR). The PCC serves as a bridge between patients, providers, and care teams, helping manage scheduling, follow-ups, patient education, and onboarding into care programs. WHY LRMC: Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to change lives and serve our communities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Coordinate and oversee patient care services to ensure timely and high-quality support across multiple programs. * Facilitate communication between patients, providers, and healthcare teams to ensure care continuity and adherence to program protocols. * Maintain accurate and timely documentation of patient interactions, assessments, interventions in the electronic health record (EHR). * Assist with scheduling and follow-up tasks to ensure patients receive necessary appointments and services. * Monitor patient progress, track programs metrics, and escalate concerns to the appropriate team members. * Ensure compliance with program guidelines, Medicare regulations, and organizational policies. * Educate patients on preventative care, chronic disease management, and self-care strategies. * Utilize technology and digital tools to support remote monitoring, virtual visits, and patient engagement. * Collaborate with internal departments and external partners to improve workflows, optimize care coordination, and enhance patient outcomes. * Participates in ongoing electronic medical record (EMR) training and assists the Health Information Systems Coordinator in optimized development and use of the EMR system with respect to self-monitoring patient care programs. * Maintains excellent customer service relationships with patients, colleagues and outside partners. * Adhere to clinical policies, protocols, standing orders, and best practice clinical care guidelines. * Represents Little River Medical Center, professionally in all work-related interactions with vendors, community members and health care colleagues. * Performs all other duties as assigned. Program Specific Responsibilities: * Chronic Care Management (CCM) * Coordinate care for patients with chronic conditions, ensure they receive timely services and follow up care as outlined in their care plan. This includes reviewing patient records, medications, referrals, and ensuring the completion of required interventions. * Maintain regular contact with assigned patients via phone calls, emails, or virtual platforms to provide education, support, and motivation for managing chronic conditions. Encourage patient adherence to care plans and identify potential barriers to compliance. * Perform detailed chart reviews to assess patients' current health status, monitor progress, document interventions, patient interactions, and any significant changes in condition. Ensure accurate and timely charting in the Electric Health Record (EHR) system. * Work closely with primary care providers and other health care professionals to ensure that patients receive coordinated, high-quality care. Act as a liaison between the patient and healthcare team, facilitating communication and addressing any concerns or discrepancies. * Provide patients with relevant information on managing chronic conditions, including lifestyle modifications, medication management, and preventative care. Offer support and understanding and follow through with medical recommendations. * Track patient progress, monitor for potential issues such as missed appointments or medication refills, and intervene when necessary. Ensure patients receive reminders for follow up appointments and preventive screenings. * Collaborates with Administrative and Quality Improvement team in clinical program goal setting, progress evaluations and ongoing problem solving. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The ideal applicant will demonstrate strong organizational and communication skills, attention to detail, and proficiency with virtual care tools. * Experience with care plan adherence, chronic disease education, remote monitoring technology, and Medicare guidelines is preferred. * Travel between LRMC sites may be required. * The ability to work independently and think critically is essential. * Bilingual skills in Spanish are a plus. EDUCATION and/or EXPERIENCE * A Licensed Practical Nurse with a minimum of 2 years in a clinical setting, required. * Experience with quality programs and measuring patient outcomes is preferred. CERTIFICATES, LICENSES, REGISTRATION * Licensed Practical Nurse in the state of South Carolina or North Carolina. LRMC offers benefits such as: * Medical, Vision & Dental insurance. * Employer matched 403B Retirement Plan. * Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave. * Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.

Full-time Description Synergy Physical Therapy & Sports Medicine in Jacksonville, NC is seeking to hire a Patient Care Coordinator/Medical Receptionist. This position may be for you if you are a positive, dynamic, self-motivated, well-organized, task- oriented, reliable, solution-oriented professional who is a quick learner and loves being part of a team to deliver an outstanding patient experience. Willingness and proven ability to perform accurate, high quality work in a fast-paced environment while maintaining a professional, compassionate demeanor is mandatory. Do NOT apply unless you have verifiable medical receptionist/front office experience or degree and internship specific to the role of a Medical Front Office Receptionist. Bachelor's degree and prior experience in a fast-paced office setting preferred. This position is NOT for you if you do not like answering the phone, are not committed to being productive during the work day, are unable to work as part of a team, require micro-management, spend more time focusing on problems than solutions, engage in office drama and gossip, have no interest in helping patients have an outstanding experience, don't like helping people who are in pain, are resistant to change and are unable to take charge of your environment and role. If you have had poor attendance at your prior jobs do NOT apply - reliability is a must. This is a front office position requiring direct patient interaction throughout your work day. This is NOT a back-office role, management role, Insurance billing position or a medical assistant/clinical position. Front-desk daily duties: perform weekday opening through closing tasks of phone management, greeting/arriving patients in EMR system, collecting patient copays/coinsurances and deductibles upon patient check in, scheduling out full treatment plan for appointments after initial evaluation, completing accurate data entry with intake/registration/processing of new patients, rescheduling appointments as needed, performing patient visit phone call reminders, and managing accurate patient accounts. Assist with in-house promotion and internal marketing processes. Insurance coordination/verification: Perform efficient verification of patient insurance benefits prior to first visit via phone systems and online verification portals, accurate data entry of insurance information into patient chart in EMR system, confident and accurate explanation of patient insurance coverage face to face with patient at initial appointment, and handle objections to care related to insurance coverage or out of pockets costs. Set up payment plans thru Care Credit and cash self-pay programs. Patient Care Duties: You will help prepare patients for their appointments, take vitals, aide in room preparation, and scheduling. This is a full-time position in a well-established, locally owned physical therapy clinic in Jacksonville, NC. We are open Monday thru Friday and you must be available to work any and all hours from 7:45 am to 6:15 pm Monday thru Friday. Current hours of operation for patient care are Mon/Wed 9-6pm,Tue/Thur 8-5:40 pm, Friday 8-4pm. The salary and benefit package is competitive, with bonuses for exceptional performance. If you are a Rock Star candidate, complete the following: Submit your cover letter and resume. No phone calls please. Must be able to pass employment screening including background check and drug screening. Seeking local candidates only. We do not provide relocation assistance for this position. PLEASE NOTE: We dedicate ~ 3 months of intensive on the job training to every new hire to ensure they develop the appropriate skills and expertise to excel as a team member. If hired for the position and you leave prior to the end of your 90-day introductory period (either due to termination by us or resignation) you will be responsible for repayment of all initial employee processing fees (drug testing and back ground check), uniform costs and educational/training materials costs. If you are NOT committed or available to maintain employment with us for ~ 1 year after hire, then you are not the right candidate for us. Job Type: Full-time Salary: $11.00 - $15.00 per hour Benefits: 401(k) Health insurance Life insurance Paid time off Vision insurance Healthcare setting: Outpatient Private practice Medical specialties: Physical Therapy Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Jacksonville, NC 28540: Reliably commute or planning to relocate before starting work (Required) Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Requirements Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Salary Description $ 11 - $14 / hour

Atlantic Medical Management (AMM) is hiring a CMA or RMA to work as our Patient Care Coordinator for the Care Management (CM) Department. AMM is a corporate medical management firm that is dedicated to improving patient care. The Patient Care Coordinator is responsible for coordinating a range of activities/tasks with patients. They will work within the scope of practice, and in concert with the Primary Care Provider, patients, caregivers, family members, and other members of the Care Management team. Local travel may be required. Expand your experience and be apart of our new Care Management Team! Essential Functions: Serve as a liaison among the patient/family, community services, primary car providers, specialists, and other care team members to coordinate services Identify and address barriers that impede health outcomes Implement Care Management interventions per the patient's care plan Provide education to patient/family within scope of practice under the direction of the Care Managers- Registered Nurse or Licensed Clinical Social Worker Processes referrals from members of the Care Management Team appropriately, accurately, and timely according to our established workflows Documents all interactions with patients/others appropriately Schedules/verifies appropriate medical appointments for the patients as needed Maintains appropriate patient documentation in the Care Management documentation platform, in accordance with organizational policies and procedures Adhere to AMM, organizational, privacy and security policies alongside HIPAA regulations to ensure that patient and network data are properly safeguarded Attend departmental and corporate meetings, local and regional trainings, or other events as required Willingly performs other duties assigned Qualifications: Certified Medical Assistant or Registered Medical Assistant Minimum of 2 years of experience in a medical or behavioral health environment Additional Skills Required: Excellent verbal communication skills. Must be able to work with changing priorities Requires excellent organizational, problem solving and critical thinking skills Must be able to interact with individuals of all cultures and levels of authority Requires the ability to maintain confidentiality Must be able to work independently as well as collaboratively within the interdisciplinary team Benefits: 401(k) Health, Dental, and Vision insurance AFLAC Paid time off

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in {City, State}, with a Monday-Friday schedule from 8AM-5PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. * Provide exceptional customer service skills at all times. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Conduct in-person community visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Some college coursework preferred * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer

Become a part of our caring community and help us put health first As a Patient Care Coordinator, you will: Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market. Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility. Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources. Assist program in timely processing of physician orders as directed. Use your skills to make an impact Required Experience/Skills: RN/LPN/LVN license. Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources. Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills. Preferred Experience/Skills: Bachelor's of Science in Nursing preferred. A minimum of three years clinical experience preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Patient Access Support Clerks overall responsibility is too efficiently, timely complete registration of patients, ensuring accurate patient information is collected, and assuring appropriate medical necessity and prior approval are completed. Pre reg accounts accurately and timely and running estimates accordingly. Review and maintenance all Outreach accounts in a timely manner, will account for all outpatient registrations each 24 hours and follow-up on any that may be missing. Will interact with Physician offices and other healthcare providers to obtain and disseminate information. Support co-workers in a team environment to ensure effective patient flow in the Patient Access Department. They are able to perform duties including to accurately register all patients' types. Conduct insurance verification, data entry, filing protected health information, and collect on copay, coinsurance and deductibles while maintaining patient relations and customer satisfaction. Assist with any questions or concerns from internal and external customers. Maintain the privacy of patients at all times. Qualifications Education/Certification: High school graduate or equivalent Experience: Three years' experience in health care setting

Job DescriptionDescription: Synergy Physical Therapy & Sports Medicine in Jacksonville, NC is seeking to hire a Patient Care Coordinator/Medical Receptionist. This position may be for you if you are a positive, dynamic, self-motivated, well-organized, task- oriented, reliable, solution-oriented professional who is a quick learner and loves being part of a team to deliver an outstanding patient experience. Willingness and proven ability to perform accurate, high quality work in a fast-paced environment while maintaining a professional, compassionate demeanor is mandatory. Do NOT apply unless you have verifiable medical receptionist/front office experience or degree and internship specific to the role of a Medical Front Office Receptionist. Bachelor's degree and prior experience in a fast-paced office setting preferred. This position is NOT for you if you do not like answering the phone, are not committed to being productive during the work day, are unable to work as part of a team, require micro-management, spend more time focusing on problems than solutions, engage in office drama and gossip, have no interest in helping patients have an outstanding experience, don't like helping people who are in pain, are resistant to change and are unable to take charge of your environment and role. If you have had poor attendance at your prior jobs do NOT apply - reliability is a must. This is a front office position requiring direct patient interaction throughout your work day. This is NOT a back-office role, management role, Insurance billing position or a medical assistant/clinical position. Front-desk daily duties: perform weekday opening through closing tasks of phone management, greeting/arriving patients in EMR system, collecting patient copays/coinsurances and deductibles upon patient check in, scheduling out full treatment plan for appointments after initial evaluation, completing accurate data entry with intake/registration/processing of new patients, rescheduling appointments as needed, performing patient visit phone call reminders, and managing accurate patient accounts. Assist with in-house promotion and internal marketing processes. Insurance coordination/verification: Perform efficient verification of patient insurance benefits prior to first visit via phone systems and online verification portals, accurate data entry of insurance information into patient chart in EMR system, confident and accurate explanation of patient insurance coverage face to face with patient at initial appointment, and handle objections to care related to insurance coverage or out of pockets costs. Set up payment plans thru Care Credit and cash self-pay programs. Patient Care Duties: You will help prepare patients for their appointments, take vitals, aide in room preparation, and scheduling. This is a full-time position in a well-established, locally owned physical therapy clinic in Jacksonville, NC. We are open Monday thru Friday and you must be available to work any and all hours from 7:45 am to 6:15 pm Monday thru Friday. Current hours of operation for patient care are Mon/Wed 9-6pm,Tue/Thur 8-5:40 pm, Friday 8-4pm. The salary and benefit package is competitive, with bonuses for exceptional performance. If you are a Rock Star candidate, complete the following: Submit your cover letter and resume. No phone calls please. Must be able to pass employment screening including background check and drug screening. Seeking local candidates only. We do not provide relocation assistance for this position. PLEASE NOTE: We dedicate ~ 3 months of intensive on the job training to every new hire to ensure they develop the appropriate skills and expertise to excel as a team member. If hired for the position and you leave prior to the end of your 90-day introductory period (either due to termination by us or resignation) you will be responsible for repayment of all initial employee processing fees (drug testing and back ground check), uniform costs and educational/training materials costs. If you are NOT committed or available to maintain employment with us for ~ 1 year after hire, then you are not the right candidate for us. Job Type: Full-time Salary: $11.00 - $15.00 per hour Benefits: 401(k) Health insurance Life insurance Paid time off Vision insurance Healthcare setting: Outpatient Private practice Medical specialties: Physical Therapy Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Jacksonville, NC 28540: Reliably commute or planning to relocate before starting work (Required) Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Requirements: Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

RCM INSURANCE VERIFICATION SPECIALIST performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment. Essential Functions: Maintains patient demographic information and verifies, enters or updates insurance information for new patients and existing patients to include copays and deductibles Verify insurance eligibility for upcoming appointments by utilizing EMR, online websites or by contacting the carriers directly. Explain financial responsibilities to patients. Coordinate with staff and management regarding scheduling errors. Update the error spreadsheet daily. Enter insurance effective dates and/or authorization details. Participates in development of organization procedures and update of forms and manuals. Answers questions from patients, clerical staff and insurance companies. Works in conjunction with the reception to ensure clean billing. Performs miscellaneous job-related duties as assigned. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Assists in development and communication of SOP for key areas to improve accuracy and understanding of processes. Process: Check assigned locations daily and confirm eligibility, copay, and outstanding balance for every scheduled patient. Enter and update carrier details in the insurance section of the patient account to include plan name, effective dates, co-pays and deductibles. Flag and address potential errors. All errors should be logged onto the Eligibility Error Spreadsheet Add copay and outstanding collection notes in the appointment details for the PSR to see and address during the check in process. If further action is needed, due to portal downtime or insurance errors, enter notes into the appointment details for the PSR to see. Maintain regular verification management at least two days ahead of schedule Attempt to collect outstanding balances and/or work with RCM management to assist with questions Qualifications: Minimum of 1 year working in a medical office. Medical Billing experience preferred. Must be comfortable asking for payment. Must have outstanding phone etiquette and attention to detail. Benefits: Medical, Dental, Vision Coverage Life Insurance Paid Time Off Long Term Disability 401K Plan Job Type: Full-time

The Centralized Scheduler is responsible for answering phones, scheduling appointments, registration of patients, reminding patients of balances due of patient, placing reminder calls for dental patients, for confirming appointments and other receptionist duties as requested including maintaining supplies. WHY LRMC: Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support service for every family. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Greet caller and announce name of healthcare facility in a clear speaking voice. * Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public. * Daily appointment scheduling, answers incoming calls, makes patient appointment and reminder calls. * Maintains a neat/well organized work area. * Responsible for maintaining an adequate amount of supplies. * Registers and/or updates patient demographic information into the patients accounting system on a daily basis. * Attends all in-service trainings as required. * Maintains patient confidentiality at all times. * Maintains Center confidentiality and Code of Compliance per policy. * Strives to retrieve messages hourly and return calls to patient in a timely manner. * Accurately and completely take messages and ensure the appropriate person immediately addresses emergency calls. * Informs patients of our Sliding Fee Program and the proper documentation they will need to bring with them at the time of their visit. * Confirm all patient appointments prior to arrival. * Follows established policy and procedures. * Performs other duties, as assigned. QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * The requirements listed below are representative of the knowledge, skill, and/or ability required. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team oriented environment. * Bilingual English/Spanish preferred but not required. EDUCATION and/or EXPERIENCE: * High School diploma or GED * Bilingual English/Spanish preferred; however not required. LRMC offers benefits such as: * Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date. * Employer matched 403B Retirement Plan. * Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave. * Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.