Receptionist/billing clerk vs switchboard operator, receptionist

The differences between receptionist/billing clerks and switchboard operators, receptionist can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist/billing clerk and a switchboard operator, receptionist. Additionally, a receptionist/billing clerk has an average salary of $31,932, which is higher than the $25,889 average annual salary of a switchboard operator, receptionist.

The top three skills for a receptionist/billing clerk include patients, data entry and customer service. The most important skills for a switchboard operator, receptionist are greeting visitors, data entry, and customer service.

Receptionist/billing clerk vs switchboard operator, receptionist overview

	Receptionist/Billing Clerk	Switchboard Operator, Receptionist
Yearly salary	$31,932	$25,889
Hourly rate	$15.35	$12.45
Growth rate	-	-
Number of jobs	129,530	95,946
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	High School Diploma, 34%
Average age	42	53
Years of experience	2	2

Receptionist/billing clerk vs switchboard operator, receptionist salary

Receptionist/billing clerks and switchboard operators, receptionist have different pay scales, as shown below.

	Receptionist/Billing Clerk	Switchboard Operator, Receptionist
Average salary	$31,932	$25,889
Salary range	Between $26,000 And $39,000	Between $19,000 And $33,000
Highest paying City	Santa Maria, CA	Spokane Valley, WA
Highest paying state	Alaska	Washington
Best paying company	Leggett & Platt	Spaulding Rehabilitation Hospital
Best paying industry	Technology	Finance

Differences between receptionist/billing clerk and switchboard operator, receptionist education

There are a few differences between a receptionist/billing clerk and a switchboard operator, receptionist in terms of educational background:

	Receptionist/Billing Clerk	Switchboard Operator, Receptionist
Most common degree	High School Diploma, 31%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Receptionist/billing clerk vs switchboard operator, receptionist demographics

Here are the differences between receptionist/billing clerks' and switchboard operators, receptionist' demographics:

	Receptionist/Billing Clerk	Switchboard Operator, Receptionist
Average age	42	53
Gender ratio	Male, 7.2% Female, 92.8%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 10.5% Unknown, 4.4% Hispanic or Latino, 25.0% Asian, 5.7% White, 53.4% American Indian and Alaska Native, 0.9%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	6%	19%

Differences between receptionist/billing clerk and switchboard operator, receptionist duties and responsibilities

Receptionist/billing clerk example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Obtain and track all insurance referrals for patients with HMO products.
Coordinate in-processing of all patients, to include accurate insurance information and payments are entered correctly into office computer system.
Move from SNF billing to HMO outpatient billing and keep a large alpha current.
Maintain confidentiality and adherence to HIPAA guidelines.
Develop effective billing strategies for Medicaid recipients according to HIPPA rules and regulations.

Switchboard operator, receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
Operate PBX switchboard and develop procedure manuals to ensure consistency.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Answer switchboard calls; utilizing effective communication and listening skills.
Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.

Receptionist/billing clerk vs switchboard operator, receptionist skills

Common receptionist/billing clerk skills

Patients, 25%
Data Entry, 11%
Customer Service, 9%
Telephone Calls, 7%
Appointment Scheduling, 6%
Front Desk, 5%

Common switchboard operator, receptionist skills

Greeting Visitors, 16%
Data Entry, 13%
Customer Service, 12%
Front Desk, 7%
Scheduling Appointments, 5%
Telephone Calls, 4%

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Office and Administrative Industry
Receptionist/Billing Clerk
Receptionist/Billing Clerk vs Switchboard Operator, Receptionist

Updated January 8, 2025

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