Receptionist vs customer services coordinator

The differences between receptionists and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a receptionist, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $30,571 average annual salary of a receptionist.

The top three skills for a receptionist include patients, phone calls and customer service. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Receptionist vs customer services coordinator overview

	Receptionist	Customer Services Coordinator
Yearly salary	$30,571	$35,520
Hourly rate	$14.70	$17.08
Growth rate	-	-4%
Number of jobs	65,671	246,525
Job satisfaction	3	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 47%
Average age	42	40
Years of experience	2	12

What does a receptionist do?

Receptionists are employees assigned at the entrances or lobbies of offices. They welcome guests, check identification, issue visitor badges, attend to questions or inquiries, and direct guests to where they are supposed to go. They also receive general mail or packages, answer calls, and manage schedules. Receptionists perform various clerical or administrative functions as assigned by their supervisors. They should have good client relations skills.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Receptionist vs customer services coordinator salary

Receptionists and customer services coordinators have different pay scales, as shown below.

	Receptionist	Customer Services Coordinator
Average salary	$30,571	$35,520
Salary range	Between $24,000 And $38,000	Between $27,000 And $45,000
Highest paying City	Washington, DC	Richmond, CA
Highest paying state	Massachusetts	Massachusetts
Best paying company	Gensler	Stanford University
Best paying industry	Finance	Finance

Differences between receptionist and customer services coordinator education

There are a few differences between a receptionist and a customer services coordinator in terms of educational background:

	Receptionist	Customer Services Coordinator
Most common degree	High School Diploma, 33%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Receptionist vs customer services coordinator demographics

Here are the differences between receptionists' and customer services coordinators' demographics:

	Receptionist	Customer Services Coordinator
Average age	42	40
Gender ratio	Male, 8.4% Female, 91.6%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 23.5% Asian, 6.1% White, 54.4% American Indian and Alaska Native, 0.9%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between receptionist and customer services coordinator duties and responsibilities

Receptionist example responsibilities.

Manage invoicing with QuickBooks, taking customer calls and helping with any issues, parts and equipment delivery/pickup/ordering.
Manage multiple employee/resident databases utilizing an EMR system.
Verify insurance information and manage medical records while ensuring confidentiality according to HIPAA requirements.
Manage desk operations for the YMCA, organizing and documenting members' payments and collating operational documents
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill patients for medical services provide by various doctors using ICD-9 and CPT-4 coding.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Receptionist vs customer services coordinator skills

Common receptionist skills

Patients, 17%
Phone Calls, 14%
Customer Service, 9%
Data Entry, 9%
Telephone Calls, 8%
Front Desk, 8%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Receptionist
Receptionist vs Customer Services Coordinator

Updated January 8, 2025

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