Service administrator vs administrative support

The differences between service administrators and administrative supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and an administrative support. Additionally, a service administrator has an average salary of $54,573, which is higher than the $37,692 average annual salary of an administrative support.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for an administrative support are customer service, administrative tasks, and data entry.

Service administrator vs administrative support overview

	Service Administrator	Administrative Support
Yearly salary	$54,573	$37,692
Hourly rate	$26.24	$18.12
Growth rate	5%	-8%
Number of jobs	57,561	114,480
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 49%
Average age	43	50
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does an administrative support do?

Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.

Service administrator vs administrative support salary

Service administrators and administrative supports have different pay scales, as shown below.

	Service Administrator	Administrative Support
Average salary	$54,573	$37,692
Salary range	Between $33,000 And $88,000	Between $26,000 And $53,000
Highest paying City	Sunnyvale, CA	Washington, DC
Highest paying state	California	Rhode Island
Best paying company	VMware	Pacific Investment Management Company LLC
Best paying industry	Finance	Technology

Differences between service administrator and administrative support education

There are a few differences between a service administrator and an administrative support in terms of educational background:

	Service Administrator	Administrative Support
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	Stanford University	Western Carolina University

Service administrator vs administrative support demographics

Here are the differences between service administrators' and administrative supports' demographics:

	Service Administrator	Administrative Support
Average age	43	50
Gender ratio	Male, 32.4% Female, 67.6%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 15.9% Asian, 3.8% White, 66.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	6%

Differences between service administrator and administrative support duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Administrative support example responsibilities.

Manage company finances using QuickBooks software, including monitoring the operating budget and collecting on unpaid invoices.
Interview veterans to determine issues/concerns and recommend services.
Mail VA benefits correspondence to veterans and various organizations.
Prepare payroll packages for distribution and delivery, including collating and packing of documents.
Research and maintain reference library with ADAPCP in support of prevention and rehabilitation efforts.
Develop SharePoint training of project personal and create operating procedures, training documents and briefings.

Service administrator vs administrative support skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common administrative support skills

Customer Service, 18%
Administrative Tasks, 8%
Data Entry, 6%
Payroll, 6%
Phone Calls, 6%
Patients, 5%

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Service Administrator vs Administrative Support

Updated January 8, 2025

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