Service administrator vs administrative technician

The differences between service administrators and administrative technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and an administrative technician. Additionally, a service administrator has an average salary of $54,573, which is higher than the $41,290 average annual salary of an administrative technician.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for an administrative technician are customer service, data entry, and patients.

Service administrator vs administrative technician overview

	Service Administrator	Administrative Technician
Yearly salary	$54,573	$41,290
Hourly rate	$26.24	$19.85
Growth rate	5%	-8%
Number of jobs	57,561	73,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 49%
Average age	43	50
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does an administrative technician do?

Administrative technicians are employees who manage a variety of administrative tasks. They are in charge of sorting out mail, taking phone calls, and managing meeting room reservations. They work on the upkeep of files and records, office supplies, and admin systems. Administrative technicians are sometimes assigned to conduct research and devise ways to improve the efficiency of office operations. They assist administrative officers and managers in drafting policies and guidelines. Administrative technicians may also be assigned to create presentation materials and documentary requirements needed by the department.

Service administrator vs administrative technician salary

Service administrators and administrative technicians have different pay scales, as shown below.

	Service Administrator	Administrative Technician
Average salary	$54,573	$41,290
Salary range	Between $33,000 And $88,000	Between $25,000 And $65,000
Highest paying City	Sunnyvale, CA	Boston, MA
Highest paying state	California	Connecticut
Best paying company	VMware	InfosysPublicService
Best paying industry	Finance	Finance

Differences between service administrator and administrative technician education

There are a few differences between a service administrator and an administrative technician in terms of educational background:

	Service Administrator	Administrative Technician
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	Stanford University	Western Carolina University

Service administrator vs administrative technician demographics

Here are the differences between service administrators' and administrative technicians' demographics:

	Service Administrator	Administrative Technician
Average age	43	50
Gender ratio	Male, 32.4% Female, 67.6%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.4% Unknown, 3.9% Hispanic or Latino, 16.4% Asian, 3.8% White, 65.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	6%

Differences between service administrator and administrative technician duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Administrative technician example responsibilities.

Design and manage an innovative human capital and knowledge management information technology systems (e.g., PeopleSoft).
Manage after-hour phone consultations and create referral records for 2.2k patients while ensuring care continuity from civilian medical facilities.
Perform classroom instruction on Linux OS and database operations.
Utilize SharePoint to copy soft tokens into the appropriate agency's folder.
Build, maintain and support the company's Intranet portal system using SharePoint.
Set up PCs and laptops to any new employee for when they first arrive.

Service administrator vs administrative technician skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common administrative technician skills

Customer Service, 14%
Data Entry, 11%
Patients, 8%
Database Management, 5%
Payroll, 5%
Troubleshoot, 4%

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Service Administrator vs Administrative Technician

Updated January 8, 2025

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