Service administrator vs administrator secretary

The differences between service administrators and administrator secretaries can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and an administrator secretary. Additionally, a service administrator has an average salary of $54,573, which is higher than the $34,336 average annual salary of an administrator secretary.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for an administrator secretary are patients, routine correspondence, and customer service.

Service administrator vs administrator secretary overview

	Service Administrator	Administrator Secretary
Yearly salary	$54,573	$34,336
Hourly rate	$26.24	$16.51
Growth rate	5%	-8%
Number of jobs	57,561	99,520
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Average age	43	50
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does an administrator secretary do?

Administrator secretaries are assistants to managers or higher officers in charge of administrative tasks. Their responsibilities include liaising with an organization's internal departments and in communicating with the general public. They make arrangements and scheduling of meetings, events, and appointments. Sometimes, they assume tasks in clerical and administrative nature. It is also part of their job to work hand-in-hand with executives, managers, and any other personnel in corporations.

Service administrator vs administrator secretary salary

Service administrators and administrator secretaries have different pay scales, as shown below.

	Service Administrator	Administrator Secretary
Average salary	$54,573	$34,336
Salary range	Between $33,000 And $88,000	Between $25,000 And $46,000
Highest paying City	Sunnyvale, CA	Urban Honolulu, HI
Highest paying state	California	Hawaii
Best paying company	VMware	Deloitte
Best paying industry	Finance	Manufacturing

Differences between service administrator and administrator secretary education

There are a few differences between a service administrator and an administrator secretary in terms of educational background:

	Service Administrator	Administrator Secretary
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	Stanford University	Western Carolina University

Service administrator vs administrator secretary demographics

Here are the differences between service administrators' and administrator secretaries' demographics:

	Service Administrator	Administrator Secretary
Average age	43	50
Gender ratio	Male, 32.4% Female, 67.6%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 15.9% Asian, 3.8% White, 66.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	6%

Differences between service administrator and administrator secretary duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Administrator secretary example responsibilities.

Manage fireworks inventory through QuickBooks and process customer wholesale orders.
Maintain internal and external SharePoint team sites.
Proofread material for accuracy, correct punctuation, spelling and grammar.
Draft, proofread, and distribute correspondence, reports, and presentations.
Develop written and graphical reports to DoD personnel
Develop and recommend policy for implementation by the DoD.

Service administrator vs administrator secretary skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common administrator secretary skills

Patients, 10%
Routine Correspondence, 9%
Customer Service, 8%
Telephone Calls, 6%
Payroll, 6%
Office Procedures, 5%

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Service Administrator vs Administrator Secretary

Updated January 8, 2025

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