Service administrator vs lead administrator

The differences between service administrators and lead administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and a lead administrator. Additionally, a lead administrator has an average salary of $94,444, which is higher than the $54,573 average annual salary of a service administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for a lead administrator are payroll, office equipment, and expense reports.

Service administrator vs lead administrator overview

	Service Administrator	Lead Administrator
Yearly salary	$54,573	$94,444
Hourly rate	$26.24	$45.41
Growth rate	5%	5%
Number of jobs	57,561	57,229
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 53%
Average age	43	43
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does a lead administrator do?

Lead administrators are information technology (IT) professionals who are responsible for managing and troubleshooting departmental computer operations of an organization. These IT professionals must manage and approve access to their online score data as well as create new users directly in the portal to allow access to the score data. They manage the office supplies of the organization while processing salary management and executive payroll every month. Lead administrators must also coordinate with technicians for hardware, printer, and cabling repairs.

Service administrator vs lead administrator salary

Service administrators and lead administrators have different pay scales, as shown below.

	Service Administrator	Lead Administrator
Average salary	$54,573	$94,444
Salary range	Between $33,000 And $88,000	Between $63,000 And $141,000
Highest paying City	Sunnyvale, CA	Richmond, CA
Highest paying state	California	Oregon
Best paying company	VMware	Koch Industries
Best paying industry	Finance	Finance

Differences between service administrator and lead administrator education

There are a few differences between a service administrator and a lead administrator in terms of educational background:

	Service Administrator	Lead Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Service administrator vs lead administrator demographics

Here are the differences between service administrators' and lead administrators' demographics:

	Service Administrator	Lead Administrator
Average age	43	43
Gender ratio	Male, 32.4% Female, 67.6%	Male, 37.2% Female, 62.8%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 9.5% White, 63.0% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between service administrator and lead administrator duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Lead administrator example responsibilities.

Manage and coordinate office operations and procedures to include payroll preparation, information management/filing systems, and supply requisitions.
Support and troubleshoot all claims questions and provide assistance with more advance issues.
Provide initiatives and suggestions for performance tuning of applications, script auto deployment plans, troubleshoot complex production issues.
Create and implement migration plans to new SharePoint environments.
Provide application training for company's custom provisioning application.
Implement SSO configuration and user provisioning on IDM environments.

Service administrator vs lead administrator skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common lead administrator skills

Payroll, 10%
Office Equipment, 8%
Expense Reports, 6%
Windows, 6%
Data Entry, 5%
PowerPoint, 5%

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Service Administrator
Service Administrator vs Lead Administrator

Updated January 8, 2025

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