Service administrator vs managing administrator

The differences between service administrators and managing administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and a managing administrator. Additionally, a managing administrator has an average salary of $75,025, which is higher than the $54,573 average annual salary of a service administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for a managing administrator are oversight, administrative functions, and payroll.

Service administrator vs managing administrator overview

	Service Administrator	Managing Administrator
Yearly salary	$54,573	$75,025
Hourly rate	$26.24	$36.07
Growth rate	5%	5%
Number of jobs	57,561	64,677
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does a managing administrator do?

A managing administrator is responsible for monitoring business operations by ensuring the efficiency of administrative functions, delegating tasks to administrative staff, and tracking project deliverables. Managing administrators respond to the clients' inquiries and complaints, directing them to appropriate personnel to address their concerns. They also handle the budget for the administrative department, allocating adequate resources, and maintaining the office inventory. A managing administrator must have excellent communication and leadership skills, especially on training new staff and teaching best practices for maximum productivity.

Service administrator vs managing administrator salary

Service administrators and managing administrators have different pay scales, as shown below.

	Service Administrator	Managing Administrator
Average salary	$54,573	$75,025
Salary range	Between $33,000 And $88,000	Between $47,000 And $119,000
Highest paying City	Sunnyvale, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	VMware	Cornerstone Research
Best paying industry	Finance	Finance

Differences between service administrator and managing administrator education

There are a few differences between a service administrator and a managing administrator in terms of educational background:

	Service Administrator	Managing Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Service administrator vs managing administrator demographics

Here are the differences between service administrators' and managing administrators' demographics:

	Service Administrator	Managing Administrator
Average age	43	43
Gender ratio	Male, 32.4% Female, 67.6%	Male, 37.6% Female, 62.4%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.4% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between service administrator and managing administrator duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Managing administrator example responsibilities.

Administer the intranet portal; manage HTML e-mail templates and campaigns.
Manage the CMS review and approval process of all marketing & other beneficiary collateral.
Manage unit HRIS and PC-III (Unix base system) and provide and/or remove access to.
Manage QA teams to develop application migration testing scenarios.
Create and manage a repository of group presentations and documents.
Manage quality assurance testing of new functionality including preparing and validating QA test cases.

Service administrator vs managing administrator skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common managing administrator skills

Oversight, 18%
Administrative Functions, 16%
Payroll, 14%
Customer Service, 7%
Salesforce, 4%
Project Management, 3%

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Service Administrator vs Managing Administrator

Updated January 8, 2025

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