Service administrator vs operations administrator

The differences between service administrators and operations administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and an operations administrator. Additionally, a service administrator has an average salary of $54,573, which is higher than the $50,962 average annual salary of an operations administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for an operations administrator are various management, data entry, and clerical support.

Service administrator vs operations administrator overview

	Service Administrator	Operations Administrator
Yearly salary	$54,573	$50,962
Hourly rate	$26.24	$24.50
Growth rate	5%	5%
Number of jobs	57,561	115,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does an operations administrator do?

An operations administrator primarily edits, plans, coordinates, or directs the administrative services of an organization. This job involves keeping track of the organization's inventory, managing maintenance issues, offering administrative support, and answering phone calls. Among the necessary skills for the administrators are customer service or relations, timely delivery, data entry, order purchasing, and communication skills. They should also be able to manage the financial statements of the organization aside from its business operations.

Service administrator vs operations administrator salary

Service administrators and operations administrators have different pay scales, as shown below.

	Service Administrator	Operations Administrator
Average salary	$54,573	$50,962
Salary range	Between $33,000 And $88,000	Between $31,000 And $83,000
Highest paying City	Sunnyvale, CA	San Francisco, CA
Highest paying state	California	Hawaii
Best paying company	VMware	Ropes & Gray
Best paying industry	Finance	Finance

Differences between service administrator and operations administrator education

There are a few differences between a service administrator and an operations administrator in terms of educational background:

	Service Administrator	Operations Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Service administrator vs operations administrator demographics

Here are the differences between service administrators' and operations administrators' demographics:

	Service Administrator	Operations Administrator
Average age	43	43
Gender ratio	Male, 32.4% Female, 67.6%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between service administrator and operations administrator duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Operations administrator example responsibilities.

Manage online digital storefront operations using PDF file format and HTML.
Manage all aspects of desktop support for several hundr users on site and at remote locations.
Establish operating policies and procedures and attain SNF Medicare certification.
Write queries through mainframe using SQL in order to produce reports for internal/external partners.
Monitor printers and desktop's utilizing WebJet Admin for page count and toner activity.
Learned and maintain department operations and the SQL jobs and reports that run for the business.

Service administrator vs operations administrator skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common operations administrator skills

Various Management, 15%
Data Entry, 9%
Clerical Support, 6%
Administrative Functions, 6%
Photocopying, 5%
Management Review, 5%

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Service Administrator vs Operations Administrator

Updated January 8, 2025

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