Service administrator vs senior administrator

The differences between service administrators and senior administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and a senior administrator. Additionally, a senior administrator has an average salary of $103,102, which is higher than the $54,573 average annual salary of a service administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for a senior administrator are customer service, SR, and troubleshoot.

Service administrator vs senior administrator overview

	Service Administrator	Senior Administrator
Yearly salary	$54,573	$103,102
Hourly rate	$26.24	$49.57
Growth rate	5%	5%
Number of jobs	57,561	58,887
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 61%
Average age	43	43
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does a senior administrator do?

A senior administrator is responsible for managing the overall administrative duties in an organization, including coordinating with higher management to identify process and operations improvement and other business opportunities to grow revenues and increase profitability. Senior administrators monitor and delegate tasks to the administrative staff, resolve discrepancies on record-keeping, respond to the customers' inquiries and concerns, ensure the adequacy of inventory, and train new staff. They also inspect and update the database regularly for business information and customer details, as well as handling complaints or directing them to the appropriate personnel and department.

Service administrator vs senior administrator salary

Service administrators and senior administrators have different pay scales, as shown below.

	Service Administrator	Senior Administrator
Average salary	$54,573	$103,102
Salary range	Between $33,000 And $88,000	Between $73,000 And $145,000
Highest paying City	Sunnyvale, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	VMware	The Walt Disney Company
Best paying industry	Finance	-

Differences between service administrator and senior administrator education

There are a few differences between a service administrator and a senior administrator in terms of educational background:

	Service Administrator	Senior Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Service administrator vs senior administrator demographics

Here are the differences between service administrators' and senior administrators' demographics:

	Service Administrator	Senior Administrator
Average age	43	43
Gender ratio	Male, 32.4% Female, 67.6%	Male, 42.6% Female, 57.4%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 10.2% White, 62.6% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between service administrator and senior administrator duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Senior administrator example responsibilities.

Organize and manage all meeting logistics for various conferences and events across the U.S.
Lead and/or participate in adding departments to the DMS, client/server upgrades, DR testing, and end user testing.
Have configured the SharePoint environment and continuously managing both intranet and internet sites used by end users, consumers and stakeholders.
Manage calendar and arrange travel; coordinate meetings and events; create PowerPoint presentations; prepare correspondence and approve expense reports.
Provide remote user support via Citrix remote desktop and Cisco VPN.
Create, maintain and provide issue resolution of complex Linux and Unix scripts.

Service administrator vs senior administrator skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common senior administrator skills

Customer Service, 10%
SR, 10%
Troubleshoot, 7%
Linux, 5%
Data Entry, 4%
HR, 3%

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Service Administrator vs Senior Administrator

Updated January 8, 2025

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