Service administrator vs site administrator

The differences between service administrators and site administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service administrator and a site administrator. Additionally, a service administrator has an average salary of $54,573, which is higher than the $31,725 average annual salary of a site administrator.

The top three skills for a service administrator include customer service, patients and data entry. The most important skills for a site administrator are customer service, patients, and windows.

Service administrator vs site administrator overview

	Service Administrator	Site Administrator
Yearly salary	$54,573	$31,725
Hourly rate	$26.24	$15.25
Growth rate	5%	5%
Number of jobs	57,561	66,357
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Average age	43	43
Years of experience	2	2

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

What does a site administrator do?

Site administrators are professionals doing administrative tasks. Primarily, they plan a budget, as well as coordinate construction projects and other administrative duties associated with each contract. Site administrators are required to collaborate with different departments and help contractors run projects smoothly by performing tasks such as issuing technical plans and conducting on-site inspections. They must prepare documents at each stage of the project's schedule and check the quality of the construction work to produce reports. Site administrators must also supervise adherence to construction and safety regulations.

Service administrator vs site administrator salary

Service administrators and site administrators have different pay scales, as shown below.

	Service Administrator	Site Administrator
Average salary	$54,573	$31,725
Salary range	Between $33,000 And $88,000	Between $17,000 And $56,000
Highest paying City	Sunnyvale, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	VMware	Morgan Stanley
Best paying industry	Finance	-

Differences between service administrator and site administrator education

There are a few differences between a service administrator and a site administrator in terms of educational background:

	Service Administrator	Site Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Service administrator vs site administrator demographics

Here are the differences between service administrators' and site administrators' demographics:

	Service Administrator	Site Administrator
Average age	43	43
Gender ratio	Male, 32.4% Female, 67.6%	Male, 42.8% Female, 57.2%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.5% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between service administrator and site administrator duties and responsibilities

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Site administrator example responsibilities.

Manage the billing and collection of patient accounts dealing with commercial insurance, worker's compensation, and self pay patients.
Manage the data migration from SharePoint 2007 to 2010 and ensure all documents files and customize code are present and functional.
Create and manage a repository of group presentations and documents.
Work through Microsoft excels spreadsheets, word, and PowerPoint.
Leverage industry knowledge to ensure full compliance with JCAHO, Texas Medicaid, and federal Medicare and Medicaid programs.
Process and maintain accurate payroll records.

Service administrator vs site administrator skills

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

Common site administrator skills

Customer Service, 14%
Patients, 9%
Windows, 5%
Payroll, 5%
Data Entry, 5%
PowerPoint, 4%

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Service Administrator
Service Administrator vs Site Administrator

Updated January 8, 2025

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