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The differences between service delivery managers and product managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a service delivery manager, becoming a product manager takes usually requires 8-10 years. Additionally, a product manager has an average salary of $111,729, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a product manager are product management, QA, and product strategy.
| Service Delivery Manager | Product Manager | |
| Yearly salary | $102,213 | $111,729 |
| Hourly rate | $49.14 | $53.72 |
| Growth rate | 16% | 10% |
| Number of jobs | 71,475 | 125,678 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 72% |
| Average age | 47 | 39 |
| Years of experience | 8 | 10 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A product manager is responsible for ensuring product development, providing the best marketing strategies, and effectively handling the sales and marketing team. Product managers' duties include monitoring the market trends and conditions, identifying business opportunities and plan initiatives, and collaborating the product launch process with the appropriate departments. A product manager is also responsible for generating ideas on improving product features, determining timetables and reasonable pricing, and analyzing product sales. A product manager must have excellent strategic and decision-making skills to contribute to its growth and profitability.
Service delivery managers and product managers have different pay scales, as shown below.
| Service Delivery Manager | Product Manager | |
| Average salary | $102,213 | $111,729 |
| Salary range | Between $74,000 And $140,000 | Between $81,000 And $152,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | Meta |
| Best paying industry | Finance | Retail |
There are a few differences between a service delivery manager and a product manager in terms of educational background:
| Service Delivery Manager | Product Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Georgia |
Here are the differences between service delivery managers' and product managers' demographics:
| Service Delivery Manager | Product Manager | |
| Average age | 47 | 39 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 65.3% Female, 34.7% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 10% |