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The differences between service delivery managers and program managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $96,084 average annual salary of a program manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a program manager are project management, program management, and oversight.
| Service Delivery Manager | Program Manager | |
| Yearly salary | $102,213 | $96,084 |
| Hourly rate | $49.14 | $46.19 |
| Growth rate | 16% | 12% |
| Number of jobs | 71,475 | 197,556 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 8 | - |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A program manager is responsible for monitoring the project's progress, improving and developing new strategies, and coordinate various projects across the organization to ensure the success of the business objective. Program managers also manage the program's expenses, ensuring that the projects adhere to the budget goals without compromising the quality and accuracy of the result. A program manager should regularly connect with the different teams of every project under the program to keep track of the processes and procedures for the timely delivery of the product.
Service delivery managers and program managers have different pay scales, as shown below.
| Service Delivery Manager | Program Manager | |
| Average salary | $102,213 | $96,084 |
| Salary range | Between $74,000 And $140,000 | Between $65,000 And $141,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | Meta |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and a program manager in terms of educational background:
| Service Delivery Manager | Program Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between service delivery managers' and program managers' demographics:
| Service Delivery Manager | Program Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 52.9% Female, 47.1% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 10% |