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The differences between service delivery managers and service desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a service desk manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a service desk manager are customer service, ITIL, and ITSM.
| Service Delivery Manager | Service Desk Manager | |
| Yearly salary | $102,213 | $101,229 |
| Hourly rate | $49.14 | $48.67 |
| Growth rate | 16% | 16% |
| Number of jobs | 71,475 | 69,990 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
Service delivery managers and service desk managers have different pay scales, as shown below.
| Service Delivery Manager | Service Desk Manager | |
| Average salary | $102,213 | $101,229 |
| Salary range | Between $74,000 And $140,000 | Between $72,000 And $141,000 |
| Highest paying City | Stamford, CT | Carson City, NV |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | CLEAResult |
| Best paying industry | Finance | Finance |
There are a few differences between a service delivery manager and a service desk manager in terms of educational background:
| Service Delivery Manager | Service Desk Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service delivery managers' and service desk managers' demographics:
| Service Delivery Manager | Service Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |