Service director vs customer service director

The differences between service directors and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $114,981 average annual salary of a service director.

The top three skills for a service director include patients, healthcare and patient care. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.

Service director vs customer service director overview

	Service Director	Customer Service Director
Yearly salary	$114,981	$134,962
Hourly rate	$55.28	$64.89
Growth rate	28%	6%
Number of jobs	64,277	158,016
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 69%
Average age	47	47
Years of experience	6	6

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

Service director vs customer service director salary

Service directors and customer service directors have different pay scales, as shown below.

	Service Director	Customer Service Director
Average salary	$114,981	$134,962
Salary range	Between $70,000 And $188,000	Between $94,000 And $191,000
Highest paying City	San Francisco, CA	Olympia, WA
Highest paying state	California	Washington
Best paying company	Mayo Clinic	VMware
Best paying industry	Technology	Health Care

Differences between service director and customer service director education

There are a few differences between a service director and a customer service director in terms of educational background:

	Service Director	Customer Service Director
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 69%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Service director vs customer service director demographics

Here are the differences between service directors' and customer service directors' demographics:

	Service Director	Customer Service Director
Average age	47	47
Gender ratio	Male, 57.2% Female, 42.8%	Male, 55.0% Female, 45.0%
Race ratio	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	8%

Differences between service director and customer service director duties and responsibilities

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Service director vs customer service director skills

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

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Executive Management Industry
Service Director
Service Director vs Customer Service Director

Updated January 8, 2025

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