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The differences between service directors and department directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a department director. Additionally, a service director has an average salary of $114,981, which is higher than the $97,804 average annual salary of a department director.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a department director are patient care, patients, and healthcare.
| Service Director | Department Director | |
| Yearly salary | $114,981 | $97,804 |
| Hourly rate | $55.28 | $47.02 |
| Growth rate | 28% | 28% |
| Number of jobs | 64,277 | 73,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
A Department Director spearheads and oversees the operations of a department, ensuring efficiency and smooth workflow. Although their responsibilities vary upon the functions of a department, they typically have the power to decide on projects and programs. Their responsibilities include setting goals, establishing budgets and guidelines, representing the department at meetings and media coverages, liaising with external business partners, managing staff, and monitoring the progress of operations. Moreover, a Department Director leads and encourages staff to reach goals while implementing the company's policies and regulations.
Service directors and department directors have different pay scales, as shown below.
| Service Director | Department Director | |
| Average salary | $114,981 | $97,804 |
| Salary range | Between $70,000 And $188,000 | Between $64,000 And $148,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Mayo Clinic | Anna Jaques Hospital |
| Best paying industry | Technology | Finance |
There are a few differences between a service director and a department director in terms of educational background:
| Service Director | Department Director | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service directors' and department directors' demographics:
| Service Director | Department Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 52.8% Female, 47.2% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.3% Hispanic or Latino, 14.3% Asian, 7.9% White, 62.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |