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Service director vs regional director of operations

The differences between service directors and regional directors of operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a regional director of operations. Additionally, a regional director of operations has an average salary of $115,156, which is higher than the $114,981 average annual salary of a service director.

The top three skills for a service director include patients, healthcare and patient care. The most important skills for a regional director of operations are healthcare, customer service, and patients.

Service director vs regional director of operations overview

Service DirectorRegional Director Of Operations
Yearly salary$114,981$115,156
Hourly rate$55.28$55.36
Growth rate28%6%
Number of jobs64,277130,533
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 67%
Average age4744
Years of experience66

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

What does a regional director of operations do?

A Regional Director of Operations supervises an organization's operational activities for an assigned region. Their duties include hiring employees, creating work schedules, overseeing the regional budget, and authorizing expenditures.

Service director vs regional director of operations salary

Service directors and regional directors of operations have different pay scales, as shown below.

Service DirectorRegional Director Of Operations
Average salary$114,981$115,156
Salary rangeBetween $70,000 And $188,000Between $77,000 And $171,000
Highest paying CitySan Francisco, CACranston, RI
Highest paying stateCaliforniaRhode Island
Best paying companyMayo ClinicMeta
Best paying industryTechnologyInsurance

Differences between service director and regional director of operations education

There are a few differences between a service director and a regional director of operations in terms of educational background:

Service DirectorRegional Director Of Operations
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Service director vs regional director of operations demographics

Here are the differences between service directors' and regional directors of operations' demographics:

Service DirectorRegional Director Of Operations
Average age4744
Gender ratioMale, 57.2% Female, 42.8%Male, 71.2% Female, 28.8%
Race ratioBlack or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage12%10%

Differences between service director and regional director of operations duties and responsibilities

Service director example responsibilities.

  • Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
  • Lead the training program for child psychiatry residents.
  • Manage social medias (Weibo, Facebook and etc . )
  • Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
  • Manage a staff of 280 FTE s and a management team of 6 in a union environment.
  • Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.
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Regional director of operations example responsibilities.

  • Lead strategic alliance with regulatory agencies JCAHO, AAAHC and CMS.
  • Manage and accountable for regional budgets and the approval of payroll and expenses.
  • Create RFP's and manage outsource companies for all aspects of company needs.
  • Manage operational functions including payroll and district invoicing, and the reporting of each.
  • Lead a cross functional team task with creating the project plan and resource allocation for the FDA consent decree remediation project.
  • Establish and manage the mid-Atlantic regional office of a privately own legal education company that provide educational services to law students.
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Service director vs regional director of operations skills

Common service director skills
  • Patients, 12%
  • Healthcare, 10%
  • Patient Care, 10%
  • Customer Service, 9%
  • Oversight, 5%
  • Surgery, 4%
Common regional director of operations skills
  • Healthcare, 13%
  • Customer Service, 11%
  • Patients, 9%
  • Oversight, 6%
  • Patient Care, 6%
  • Continuous Improvement, 4%

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