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The differences between service directors and senior service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service director, becoming a senior service manager takes usually requires 6-8 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $114,981 average annual salary of a service director.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a senior service manager are project management, client relationships, and business development.
| Service Director | Senior Service Manager | |
| Yearly salary | $114,981 | $129,065 |
| Hourly rate | $55.28 | $62.05 |
| Growth rate | 28% | 16% |
| Number of jobs | 64,277 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 6 | 8 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Service directors and senior service managers have different pay scales, as shown below.
| Service Director | Senior Service Manager | |
| Average salary | $114,981 | $129,065 |
| Salary range | Between $70,000 And $188,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Mayo Clinic | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a service director and a senior service manager in terms of educational background:
| Service Director | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between service directors' and senior service managers' demographics:
| Service Director | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 12% | 11% |