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The differences between service directors and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a service center manager. Additionally, a service director has an average salary of $114,981, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Service Director | Service Center Manager | |
| Yearly salary | $114,981 | $40,821 |
| Hourly rate | $55.28 | $19.63 |
| Growth rate | 28% | 6% |
| Number of jobs | 64,277 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 61% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Service directors and service center managers have different pay scales, as shown below.
| Service Director | Service Center Manager | |
| Average salary | $114,981 | $40,821 |
| Salary range | Between $70,000 And $188,000 | Between $30,000 And $54,000 |
| Highest paying City | San Francisco, CA | Syracuse, NY |
| Highest paying state | California | Rhode Island |
| Best paying company | Mayo Clinic | Capgemini |
| Best paying industry | Technology | Energy |
There are a few differences between a service director and a service center manager in terms of educational background:
| Service Director | Service Center Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service directors' and service center managers' demographics:
| Service Director | Service Center Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 12% | 10% |