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The differences between service directors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service director and a service supervisor. Additionally, a service director has an average salary of $114,981, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service director include patients, healthcare and patient care. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Service Director | Service Supervisor | |
| Yearly salary | $114,981 | $52,539 |
| Hourly rate | $55.28 | $25.26 |
| Growth rate | 28% | 6% |
| Number of jobs | 64,277 | 77,954 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Service directors and service supervisors have different pay scales, as shown below.
| Service Director | Service Supervisor | |
| Average salary | $114,981 | $52,539 |
| Salary range | Between $70,000 And $188,000 | Between $34,000 And $80,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Mayo Clinic | Apple |
| Best paying industry | Technology | - |
There are a few differences between a service director and a service supervisor in terms of educational background:
| Service Director | Service Supervisor | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between service directors' and service supervisors' demographics:
| Service Director | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 12% | 8% |