Support specialist jobs in Jackson, MS - 143 jobs

The Department of Mississippi Urban Research Center (MURC) at Jackson State University is accepting applications for its Evaluation Specialist position. * Assist in conducting desktop and field-based evaluation activities to determine the impact, efficiency, and/or effectiveness of public, private, and nonprofit policies, programs, and services. * Assist with data collection, analysis, research, and reporting activities of evaluation projects. * Propose recommendations, solutions, end interventions based upon evaluation findings. * Assist with marketing and prospecting activities designed to secure additional evaluation funding. * Performs other duties as assigned. Typical Qualifications * Bachelor's Degree in Social Sciences [Public Policy. Research, Urban Planning, Education); Masters preferred. * Proficient in all Microsoft Suite applications: Word, Excel, PowerPoint, Access. * Knowledge of Qualtrics, SPSS, Tableau & other Data Analysis Software. * Able to work independently and as a Team member.

Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America's fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America. At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination. Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60+ external connections to vendor partner software products which expand our software's capabilities. Essential Functions Take ownership of incoming issues/requests from customers with a sense of urgency. Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem. Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution. Must be willing and able to stay abreast of new company software and updates. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Competencies Ability to take initiative related to the software and its updates Document configuration and editing experience Proficiency in Adobe Acrobat Strong time management skills Intensive customer Focus Problem Solving and Analysis Product Knowledge Quality Focus Collaborative team building Active Listening Multi-tasking Must be punctual and able to work the established hours 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Company Benefits Employee Recognition Program Flexible Schedules Casual Dress Code Health Insurance Dental/Vision Parental Leave 401K & 401K Matching Long-Term Disability (100% covered) Life Insurance (100% covered) Supplemental Insurance Coffee and Snacks Provided

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Stribling Equipment, LLC and Empire Truck Sales, LLC are two of the most respected dealers in the Southeast. With the quality and reliability of great brands like John Deere with Stribling and Freightliner/Western Star with Empire, we are well positioned for continued growth as we continue to develop our markets. Due to our continued expansion, we are looking for a Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our employees experiencing technical issues. Your primary responsibilities will include: Troubleshooting hardware and software problems Providing timely and accurate customer feedback Logging all help desk interactions Installing, modifying, and repairing computer hardware and software Following up with employees to ensure issue resolution Qualifications Proven experience as a help desk technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and patient Education: High school diploma or equivalent; higher degree in a computer-related field preferred Benefits: Competitive Wages Exceptional Incentives & Benefits Medical | Dental | Vision Insurance Company Paid, Employee Short-term & Long-term Disability Coverage In-House Training 401(k) Retirement Plan Advancement Opportunities We promote a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance. Stribling Equipment, LLC, Empire Truck Sales, LLC, and S&G Financial are Equal Opportunity Employer

Marmon Industrial Energy and Infrastructure As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. We are seeking a proactive and detail‑oriented IT Support Specialist to provide essential technical support in our fast‑paced manufacturing environment. This role reports to the Technical Support Team Leader and requires a hands‑on professional who thrives on resolving issues quickly, minimizing downtime on the production floor, and delivering excellent end‑user support. The ideal candidate will be comfortable working in a manufacturing setting - including the shop floor - and experience with ERP systems is a strong advantage. Key Responsibilities: * Serve as the first point of contact for end‑users across manufacturing, office, and remote locations by providing technical support via phone, email, in‑person, and remote tools for hardware, software, network, and application issues. * Troubleshoot and resolve a wide range of technical problems, including desktops/laptops, printers/scanners, mobile devices, shop‑floor terminals, industrial peripherals, network connectivity issues, and Wi‑Fi/VPN access - with a focus on rapid resolution to prevent production interruptions. * Install, configure, maintain, and update operating systems (primarily Windows), applications, antivirus/security software, and peripheral equipment across office and manufacturing environments. * Provide support for the Enterprise ERP system (Axis by Aptean), including basic troubleshooting of technical/functional issues, data entry assistance, report generation, and user training on key modules (inventory, production, supply chain, etc.). * Monitor and manage helpdesk tickets using ticketing systems; prioritize issues based on business impact (especially production‑related downtime) and escalate complex problems as needed. * Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits on manufacturing equipment and IT infrastructure. * Document resolutions, create knowledge‑base articles, user guides, and quick‑reference materials to empower self‑service and reduce recurring issues. * Assist with IT onboarding/offboarding, software deployments, and small‑scale projects such as system upgrades, new device rollouts, and manufacturing tool integrations. * Collaborate closely with the IT team, production supervisors, and external vendors/consultants to ensure reliable IT operations aligned with company standards. Qualifications: * Proven experience in IT support or helpdesk roles (1-4+ years preferred), ideally in a manufacturing, industrial, or production‑oriented environment where minimizing downtime is critical. * Strong hands‑on troubleshooting skills across hardware, software, Windows operating systems, Microsoft Office 365, Active Directory/user management, and basic networking (Wi‑Fi, printers, basic switches/VLAN concepts). * Excellent problem‑solving abilities with the ability to learn quickly, diagnose issues under pressure, and communicate solutions clearly to non‑technical users. * Highly self‑motivated, independent, and customer‑service oriented, with a hands‑on approach and willingness to resolve issues directly. * Strong organizational skills, attention to detail, and the ability to prioritize tasks in a dynamic, fast‑paced environment. * Comfortable working in a manufacturing facility environment and providing occasional off‑hours/on‑call support for critical issues. Preferred Skills: * Knowledge of or hands‑on experience with ERP systems in a manufacturing context - especially modules related to production, inventory, BOM, work orders, or supply chain. * Familiarity with manufacturing‑specific IT needs, such as industrial PCs, shop‑floor data‑collection devices, and barcode/RFID systems. * Experience with multi‑site or hybrid on‑prem/cloud environments (e.g., basic Azure/Microsoft 365 administration). * Prior exposure to working with cross‑functional teams, production staff, or external consultants in an industrial setting. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is seeking a Signal / ITS Technician to join the team in Jackson, MS who has experience in maintaining and operating traffic signals and their associated Intelligent Transportation Systems (ITS) devices. In this role you will assist our growing ITS and traffic engineering group on projects in Mississippi and in other states throughout the Southeast. This role requires a willingness to travel and work in outdoor environments along transportation routes. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: As a Signal / ITS Technician you will be responsible for the maintenance of Signals and associated detection devices, as well as Intelligent Transportation Systems (ITS), including, but not limited to: fiber optic, wireless and cellular communication networks and associated Layer 2/3 switches, and routers, CCTV systems, Vehicle Detection Systems and Dynamic Message Signs. You may be involved in the installation, configuration or construction engineering and inspection of said systems in Southeastern states. The ideal candidate will be a strong team player, working collaboratively with colleagues to ensure a safe and efficient work environment. They will prioritize health and safety in all aspects of their role, adhering to best practices and regulations while maintaining awareness of potential hazards in outdoor traffic areas. This role requires a willingness to travel in the Southeast United States and work in outdoor environments along transportation corridors. Candidates should be comfortable working near traffic and at heights greater than 10 feet. Additionally, they should have an understanding of, or a willingness to learn, CCTV systems, communications network infrastructure, and electrical systems to support various project needs. Experience with Intelligent Transportation System Devices including, Closed Circuit Television (CCTV), Dynamic Messaging Signs (DMS), Vehicle Detection Devices and others will be preferred but can be taught for more junior candidates. Role accountabilities: * Troubleshoot traffic signal components and devices * Quickly respond to notifications from the client * Become familiar with client ITS network and communications architecture * Demonstrate experience with client traffic signal systems * Maintenance and Repair of Traffic Signal and ITS devices (Reactive, Proactive and Preventative Maintenance) * Traffic signal ground and aerial preventative maintenance Candidates must have customer service experience, G=good written and verbal communications skills, and willingness to travel to assignments throughout the Southeast United States Qualifications & Experience Preferred Qualifications: * 8 or more years of experience in specialist/technical area of work * Experience working with aerial equipment including bucket trucks and/or manlifts * NFPA 70 Electrical or the willingness to obtain after hire * IMSA Traffic Signal Technician or the willingness to obtain after hire * Fiber Optic and/or Wireless Communications * Maintenance Engineering and Inspection of ITS and Signal Systems, Construction Engineering and Inspection of ITS and Signal Systems Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $57,786 - 92,457. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-HYBRID #Mobility-NA #Mobility-ANA-Jobs #Traffic-ANA #LI-HA1

The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards. This is a Full-Time position and reports directly to the Senior Manager, Operational Performance Management **_Preferred Location_** This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well. **_Travel Requirements_** Expected travel with potential international travel 5-10%. **_Essential Functions_** + Develop and manage structured learning paths for new hires, as well as ongoing role-based training. + Create digital training modules, quick guides, and assessments in the LMS and SOP platforms + Deliver live and recorded training sessions to reinforce learning objectives + Collaborate with managers and SMEs to identify training needs and skill gaps + Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements + Measure training effectiveness using assessment scores, feedback, and KPI outcomes + Partner with the Governance Specialist to ensure training aligns with approved SOPs + Promote a culture of continuous learning and operational excellence across Content **_Education Requirement_** Bachelor's degree in Education, Instructional Design, or related field or equivalent work experience. **_Required Experience, Knowledge, and Skills_** + 3+ years of experience in training development, instructional design, or adult learning + Experience managing LMS platforms and/or creating digital learning content + Strong facilitation, presentation, and communication skills + Proficiency with Microsoft Office + Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia + Familiarity with data quality, governance, or content management principles + Highly organized, detail-oriented, and collaborative + Experience with instructional design, including adult learning principles, to develop effective training + Ability to deliver engaging, accessible learning content + Adaptability: Updates materials as processes evolve + Highly collaborative and able to work with multiple teams to align learning with operational goals **_Preferred Experience, Knowledge, and Skills_** + Data Visualization tools such as Tableau, AWS QuickSight, PowerBI + Knowledge of SQL and/or Python programming languages + Agile development methodologies, familiarity with Jira/Confluence **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary Range: $60,000-$70,000_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email _** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-16

Healthy Careers Start Here At Blue Cross & Blue Shield of Mississippi, we encourage professional growth in a challenging and fast-paced atmosphere. Our 'be healthy' culture promotes health and wellness at all levels of the Company, and we provide our employees with the time, tools and resources to commit to a healthy lifestyle. Job Summary - The Technology Support Specialist is responsible for operating and monitoring all centralized Data Center computer systems and peripheral equipment, production job scheduling on the Mainframe, Service Desk functions that involve promoting production software changes submitted by the application support staff, logging user questions and issues, problem determination, and logging, assigning, and tracking issues using our Service Management Software. This position also involves monitoring for infrastructure and security related alerts to be addressed by the appropriate teams. Job-Specific Requirements: Bachelor's Degree in a Technology or Business related field is required. Experience in operations of the following areas is desirable: Service Management systems in a Help Desk environment Automated job scheduling systems Automated change control Previous experience in an IT related field is a plus. Strong verbal and written interpersonal and communication skills.Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management. Excellent PC experience using spreadsheets, word processors, and databases. A working knowledge of the healthcare business environment and processes is preferred. Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.

Full-time Description Client Support Specialist (Front Desk) Job Description OUR MISSION Harbor House's mission remains to offer hope to adults by providing an effective continuum of high-quality, valuable, and compassionate behavioral health treatment services. Position Purpose The Client Access & Engagement Coordinator serves as the first point of human connection for individuals accessing Harbor House services. This role is foundational to psychological safety, trust-building, and engagement in care. The position ensures that every client, family member, visitor, and partner is received with professionalism, dignity, and calm consistency while maintaining confidentiality and appropriate boundaries. How This Role Supports Recovery • Establishes a calm, respectful, and predictable entry experience • Reduces anxiety and confusion for clients and families entering care • Communicates clearly and compassionately without judgment • Protects privacy and dignity during inquiries and interactions • Supports continuity of services through accurate information flow • Reinforces Harbor House's trauma-informed culture Core Responsibilities - Client Access & Front Desk Operations • Serve as the primary front desk presence for clients, families, visitors, partners, and vendors • Greet all individuals warmly using trauma-informed communication • Answer and route incoming phone calls appropriately • Provide clear information regarding programs, schedules, and next steps • Maintain visitor logs and facility access procedures Communication, Coordination & Information Flow • Sort, route, and distribute incoming mail and deliveries • Coordinate with admissions, clinical, nursing, and administrative staff • Escalate concerns using established protocols • Maintain awareness of daily programming and staffing Administrative, Supplies & Resource Support • Order, track, and maintain front desk, office, and client welcome supplies • Monitor inventory and request replenishment • Manage client welcome materials • Perform accurate data entry related to admissions support • Maintain organized logs and documentation Trauma-Informed Conduct & Professional Boundaries • Maintain calm presence during high-stress interactions • Use non-judgmental, person-first language • Maintain clear professional boundaries • Protect confidentiality at all times Requirements Position Qualifications: Education & Experience • High school diploma or GED required • Associate degree preferred • Minimum one (1) year in a client-facing or administrative role • Addiction, behavioral health, or human services experience preferred • CPR and Non-Violent Crisis Intervention certification (or willingness to obtain during onboarding) • Computer literate with working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Lived Experience: • Staff in recovery must have at least one (1) year of sustained recovery Knowledge, Skills & Abilities • Proficiency in Microsoft Word and Excel • Strong verbal communication skills • Ability to manage competing priorities • Attention to detail and confidentiality Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Essential Job Requirements Initiates locate procedures such as location of customers address, employment, and assets. Obtains and processes information necessary for establishing the order. Conducts interviews with customers receiving and paying the support. Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information. Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor. Identifies administrative and legal remedies needed for enforcement of support orders. Maintains confidentiality and security of case information. Regular and timely attendance Other duties as assigned Required Education High School Diploma or GED Required Experience Minimum of 1-year related work experience is preferred. Experience in human services as a case manager or child support is preferred. Familiarity with an office environment including the use of automated systems is desired.

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Mississippi. Key Responsibilities: Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. Relay relevant, updated information from Courts to our process servers and customers as appropriate. Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. Perform other job-related duties as assigned. Qualifications: High school diploma / GED required. Legal experience preferred. Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. Strong communication skills, both written and verbal. Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. Document manipulation experience (PDFs). Ability to perform repetitive data-entry tasks with accuracy. Ability to read, write and speak English Quick learner and willing to learn and grow. We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay Range: $15.00 - $15.00 per hour Schedule: Full-time, Monday through Friday

SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! WHAT WE DO: Hardware Replacement/Repair: Desktops, Laptops, Servers, Printers, and POS systems. Why Join Us? Do you prefer to focus on hardware components instead of software issues or endless password reset tickets? Do you have experience tinkering with devices, computers, or laptops? Here you will have the freedom to decide how busy you can be and how much money you want to make. Our customers come from all backgrounds: You may be fixing a computer in a home or office setting. Successful candidates start their day at home, checking their queue and contacting clients before heading out to pick up components and travel to client locations. The normal coverage area is a 100-mile radius of parts pick-up. Job Expectation: Complete and pass Client Certifications within 3 days. Good Time Management you will be traveling to client locations to repair equipment. Laptop/Desktop Hardware experience. Have your Tools and ESD protection. Use Computer/Mobile to receive and manage repair requests. Access to client training site. Basic Qualifications: Must be legally authorized to work in the United States. Must have a valid driver's license and vehicle. Must be able to pass required certifications. Must have computer hardware experience. Working Place: Jackson, Mississippi, United States Department : Unisys

About IEM Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale. S JOB SUMMARY: The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor KEY RESPONSIBILITIES: Administrative Support: Maintain and update service records, contracts, and customer/vendor information in the FS company database. Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required. Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process. Ensure all new vendor and contractors' documentation is compliant with company policies, procedures and industry regulations. Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record. Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. Assist in the RMA - (Return Material Authorization) documentation development process for FS. Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews. Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process. Scheduling and Coordination: Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management. Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. Liaise with other IEM departments to ensure seamless coordination and support for field service operations. Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team. Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets. Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions. Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. Collect data related to field service activities, performance metrics and customer feedback. Generate quarterly reports and presentations for FS management review, highlighting key insights and trends. Inventory Management: Monitor and manage inventory levels of service parts, tools and test equipment. Coordinate with the procurement team to ensure timely replenishment of necessary supplies. Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits. Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility. Assist in developing an asset tracking system for FS tools and equipment. QUALIFICATIONS: Education: Bachelor's or Associate's degree in Business Administration, Management, or a related field. Experience/Skills Required: Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment. Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook) Ability to work effectively in a cross-functional team environment. Proficiency in working in ERP and CRM systems. Problem-solving mindset with the ability to handle complex issues. Attention to detail and strong organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Excellent communication skills. Work well with others in a team environment. Willingness to travel occasionally to company manufacturing facilities and FS regional offices. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey. Learn more about IEM at ********************* We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at *********************/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from ************* address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Full-time Description COMMUNITY SUPPORT SERVICES SPECIALIST (Critical Time Intervention) CHARACTERISTICS OF WORK This is a professional level position involving the provision of social services to the seriously mentally ill. This individual is responsible for providing specific, measurable, and individualized services to each person they serve with a focus on maintaining the individual in the community and identifying and accessing needed services. EXAMPLES OF RESPONSIBILITIES Maintains documentation as evidence that all duties are completed in accordance with program requirements contained in the Department of Mental Health Operational Standards. Maintains proper training, continuing education, qualifications, and other certifications required for this position as written in the Department of Mental Health Operational Standards. Monitors consumer progress with face-to-face contact, according to consumer's level of functioning Collects data and prepare consumer histories based on interview with consumer, family, and collateral contacts Provides follow-up monitoring of psychotropic medications Determines full range of social /medical /psychiatric needs Locates and refers consumer to appropriate agency or facility for service Cooperates with representative of agency to which referral is made Maintains contact with other service agencies Maintains case records of work assigned Serves as public relations person for community support services Provides home visits as necessary to monitor consumer Provides a minimum of 6 hours /day of face-to-face direct service to consumers Provides transportation for consumers as needed All other duties as assigned by supervisors QUALIFICATIONS Bachelor's degree in a mental health related field. Must receive DMH certification as a Community Support Specialist. Must pass a criminal background check. Must have a valid MS Driver's license. REPORTING SUPERVISOR Center Coordinator/Center Administrator and Clinical Directors. POSITIONS SUPERVISED None Salary Description $40,000/year

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment. Key Responsibilities: Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites. Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport. Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment. Adhere strictly to all client security policies and data destruction protocols. Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues. Ensure all work is performed in accordance with health and safety standards. Required Qualifications & Skills: Proven experience as an IT Support Technician, Field Technician, or similar hands-on role. Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance. Familiarity with hardware from major vendors like HP, Dell, and Cisco. Ability to methodically follow instructions and checklists with a high degree of accuracy. Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg). Excellent organizational and documentation skills. Preferred Qualifications: CompTIA A+ or equivalent certification. Prior experience with IT Asset Disposition (ITAD) or data center migration projects. Awareness of data security standards (e.g., NIST 800-88).

TITLE: Education Technology Computer Technician REPORTS TO: Education Director of Technology Job Goal: The School District IT Technician is primarily based at the district office and provides technical support, troubleshooting, and maintenance services across the district. Assignments are managed through a ticketing system, where technicians address issues related to district-issued devices (MacBooks, Windows devices, Chromebooks), Google Workspace, access control systems, security camera systems, and audio enhancement technologies. This role also involves Chromebook management, repair, and support, as well as assisting with training and testing support for teachers and staff. SUPERVISORY RESPONSIBILITY: N/A ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned. Conducts oneself in the best interest of students, in accordance with the highest traditions of public education and in support of the District's mission. Chromebook Management & Support: Manage, configure, and maintain the district's fleet of Chromebooks through the Google Admin Console, ensuring proper enrollment, policy enforcement, and application deployment. Provide troubleshooting, repairs, and maintenance for Chromebooks, including hardware (screen replacements, battery repairs) and software (operating system issues, app configurations). Address Chromebook-related issues submitted through the ticketing system and ensure timely resolution. Device Support & Maintenance (MacBooks, Windows Devices): Respond to service tickets related to MacBooks, Windows laptops, Chromebooks and desktops, providing troubleshooting and repairs for hardware and software issues. Install and update operating systems and software, ensuring devices are secure and compliant with district policies. Manage device configurations, software installations, and user profiles for MacBooks, Windows devices, and Chromebooks as needed. Google Workspace Support: Provide technical support for Google Workspace applications (Gmail, Google Drive, Google Meet, Google Classroom, etc.). Troubleshoot user issues related to Google accounts, permissions, and access to district tools and services. Resolve Google-related issues submitted through the ticketing system and provide follow-up support as necessary. Access Control Systems: Assist with configuring and managing access control doors across the district, ensuring only authorized personnel can access secure areas. ? Address support tickets related to access control systems, including troubleshooting issues with badge readers and access privileges. Camera Systems: Provide technical support for district surveillance and camera systems, including troubleshooting and ensuring proper functionality. Respond to service tickets related to camera systems and ensure that security camera access is functioning properly for authorized personnel. Audio Enhancement Systems: Assist with the setup and maintenance of audio enhancement systems in classrooms, auditoriums, and other district facilities. Troubleshoot issues related to audio systems, microphones, speakers, and other AV equipment submitted through the ticketing system. Technical Support & Troubleshooting: Respond to technical support tickets for a range of issues related to hardware, software, network connectivity, and security. Resolve issues with device synchronization, network access, and platform compatibility across Google, Mac, and Windows environments. Testing Support: Assist with testing technology in classrooms, auditoriums, and other district facilities to ensure all systems are functioning correctly. Perform routine checks, preventative maintenance, and troubleshooting on technology systems. Training & User Support: Provide training to district staff and students on the proper use of technology, including devices, software, and educational tools. Offer ongoing support and resources, ensuring staff and students can effectively use technology for learning and administrative tasks. Required Skills and Qualifications: Education: High school diploma required; associate's degree in Information Technology or related field preferred. Certifications (e.g., Google Certified Educator, Apple Certified Support Professional, CompTIA A+) are a plus. Experience: Experience supporting Google Workspace, MacBooks, Windows devices, Chromebooks, and classroom technology in a school district or educational environment. Technical Proficiency: Strong knowledge of Chromebook management, including Google Admin Console, software deployment, and device configurations. Experience troubleshooting and maintaining MacBooks, Windows devices, and Chromebooks. Familiarity with access control systems, security camera setups, and audio enhancement technologies. Basic understanding of networking, Wi-Fi troubleshooting, and internet connectivity issues. Customer Service Skills: Excellent communication skills, both verbal and written, to provide clear instructions and support to non-technical users. Ability to train and guide staff and students on the proper use of technology. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently and effectively. Adaptability: Ability to quickly learn and adapt to new technologies and changes in the educational environment. Desirable Skills: Network Support: Knowledge of networking configurations, wireless setup, and network troubleshooting. Security Systems: Familiarity with security camera systems (e.g., IP cameras, DVR/NVR systems) and access control technologies. Audio/Visual Systems: Experience with audio enhancement equipment and AV integration in educational settings. Working Conditions. Primary Location: District office, with assignments based on tickets entered in the ticketing system. Hours: Full-time, with the possibility of on-call or after-hours support depending on district needs. Environment: Primarily office-based but may require travel within district schools and facilities to address specific tickets. Occasional lifting of technology equipment may be required. Salary Range: REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk or listen. The employee is occasionally required to stand, walk, reach, bend, and sometimes lift up to 25 pounds. Mobility skills are necessary to access a variety of work locations. OTHER SKILLS and ABILITIES Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness of all district requirements and Board of Education policies. WORK ENVIRONMENT The employee will work in an environment adhering to school board policy. This position may require work hours that vary as a result of evening activities or emergencies. In addition, job requirements may require work on weekends, holidays and attendance at meetings. PROFESSIONAL CONDUCT Employee acknowledges that he/she is required to maintain a high standard of professional conduct in compliance with the Mississippi Code of Ethics. Breach of said professional conduct includes but is not limited to: neglect of duty, dishonesty, engagement in acts that are contrary to VWSD policy, unlawful activities, or any other conduct which is seriously prejudicial to the school district. CLASSIFICATION UNDER FSLA Non-Exempt FUNDING SOURCE TERMS OF EMPLOYMENT 240 Days