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The differences between technical support agents and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support agent and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $30,389 average annual salary of a technical support agent.
The top three skills for a technical support agent include customer service, email clients and technical support issues. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Agent | Administrative Technical Support | |
| Yearly salary | $30,389 | $46,753 |
| Hourly rate | $14.61 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 177,918 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support agents and administrative technical supports have different pay scales, as shown below.
| Technical Support Agent | Administrative Technical Support | |
| Average salary | $30,389 | $46,753 |
| Salary range | Between $23,000 And $40,000 | Between $29,000 And $75,000 |
| Highest paying City | El Cajon, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | HP | AIG |
| Best paying industry | Technology | - |
There are a few differences between a technical support agent and an administrative technical support in terms of educational background:
| Technical Support Agent | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support agents' and administrative technical supports' demographics:
| Technical Support Agent | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |