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The differences between technical support agents and sales support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support agent, becoming a sales support technician takes usually requires 2-4 years. Additionally, a sales support technician has an average salary of $59,559, which is higher than the $30,389 average annual salary of a technical support agent.
The top three skills for a technical support agent include customer service, email clients and technical support issues. The most important skills for a sales support technician are customer service, product knowledge, and inbound calls.
| Technical Support Agent | Sales Support Technician | |
| Yearly salary | $30,389 | $59,559 |
| Hourly rate | $14.61 | $28.63 |
| Growth rate | 10% | 4% |
| Number of jobs | 177,918 | 177,065 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 51% |
| Average age | 42 | 47 |
| Years of experience | 2 | 4 |
Technical support agents and sales support technicians have different pay scales, as shown below.
| Technical Support Agent | Sales Support Technician | |
| Average salary | $30,389 | $59,559 |
| Salary range | Between $23,000 And $40,000 | Between $33,000 And $106,000 |
| Highest paying City | El Cajon, CA | New York, NY |
| Highest paying state | New York | Connecticut |
| Best paying company | HP | Apple |
| Best paying industry | Technology | - |
There are a few differences between a technical support agent and a sales support technician in terms of educational background:
| Technical Support Agent | Sales Support Technician | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technical support agents' and sales support technicians' demographics:
| Technical Support Agent | Sales Support Technician | |
| Average age | 42 | 47 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 76.4% Female, 23.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 6% |