Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical support agents and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support agent and a technical support coordinator. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $30,389 average annual salary of a technical support agent.
The top three skills for a technical support agent include customer service, email clients and technical support issues. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Support Agent | Technical Support Coordinator | |
| Yearly salary | $30,389 | $41,092 |
| Hourly rate | $14.61 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 177,918 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical support agents and technical support coordinators have different pay scales, as shown below.
| Technical Support Agent | Technical Support Coordinator | |
| Average salary | $30,389 | $41,092 |
| Salary range | Between $23,000 And $40,000 | Between $28,000 And $59,000 |
| Highest paying City | El Cajon, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | HP | Cottage Health |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support agent and a technical support coordinator in terms of educational background:
| Technical Support Agent | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support agents' and technical support coordinators' demographics:
| Technical Support Agent | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |