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The differences between technical support agents and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support agent and a technical support trainer. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $30,389 average annual salary of a technical support agent.
The top three skills for a technical support agent include customer service, email clients and technical support issues. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Technical Support Agent | Technical Support Trainer | |
| Yearly salary | $30,389 | $45,722 |
| Hourly rate | $14.61 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 177,918 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Technical support agents and technical support trainers have different pay scales, as shown below.
| Technical Support Agent | Technical Support Trainer | |
| Average salary | $30,389 | $45,722 |
| Salary range | Between $23,000 And $40,000 | Between $25,000 And $82,000 |
| Highest paying City | El Cajon, CA | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | HP | T.D. Williamson |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support agent and a technical support trainer in terms of educational background:
| Technical Support Agent | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support agents' and technical support trainers' demographics:
| Technical Support Agent | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |