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The differences between technical support coordinators and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support coordinator, becoming an information systems technician takes usually requires 4-6 years. Additionally, an information systems technician has an average salary of $46,346, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Technical Support Coordinator | Information Systems Technician | |
| Yearly salary | $41,092 | $46,346 |
| Hourly rate | $19.76 | $22.28 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 50% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Technical support coordinators and information systems technicians have different pay scales, as shown below.
| Technical Support Coordinator | Information Systems Technician | |
| Average salary | $41,092 | $46,346 |
| Salary range | Between $28,000 And $59,000 | Between $28,000 And $74,000 |
| Highest paying City | New York, NY | Rahway, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Cottage Health | Simpson Thacher & Bartlett |
| Best paying industry | Technology | Government |
There are a few differences between a technical support coordinator and an information systems technician in terms of educational background:
| Technical Support Coordinator | Information Systems Technician | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and information systems technicians' demographics:
| Technical Support Coordinator | Information Systems Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |