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The differences between technical support coordinators and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Technical Support Coordinator | Software Support Technician | |
| Yearly salary | $41,092 | $79,670 |
| Hourly rate | $19.76 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Technical support coordinators and software support technicians have different pay scales, as shown below.
| Technical Support Coordinator | Software Support Technician | |
| Average salary | $41,092 | $79,670 |
| Salary range | Between $28,000 And $59,000 | Between $55,000 And $113,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Cottage Health | RSM US |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support coordinator and a software support technician in terms of educational background:
| Technical Support Coordinator | Software Support Technician | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and software support technicians' demographics:
| Technical Support Coordinator | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |