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The differences between technical support coordinators and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical Support Coordinator | Technical Support Specialist | |
| Yearly salary | $41,092 | $48,667 |
| Hourly rate | $19.76 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical support coordinators and technical support specialists have different pay scales, as shown below.
| Technical Support Coordinator | Technical Support Specialist | |
| Average salary | $41,092 | $48,667 |
| Salary range | Between $28,000 And $59,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Cottage Health | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support coordinator and a technical support specialist in terms of educational background:
| Technical Support Coordinator | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and technical support specialists' demographics:
| Technical Support Coordinator | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |