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The differences between technical support engineers and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support engineer and an administrative technical support. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a technical support engineer include technical support, customer service and troubleshoot. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Engineer | Administrative Technical Support | |
| Yearly salary | $85,716 | $46,753 |
| Hourly rate | $41.21 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 184,542 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support engineers and administrative technical supports have different pay scales, as shown below.
| Technical Support Engineer | Administrative Technical Support | |
| Average salary | $85,716 | $46,753 |
| Salary range | Between $61,000 And $119,000 | Between $29,000 And $75,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | Meta | AIG |
| Best paying industry | Technology | - |
There are a few differences between a technical support engineer and an administrative technical support in terms of educational background:
| Technical Support Engineer | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 52% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support engineers' and administrative technical supports' demographics:
| Technical Support Engineer | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.3% Female, 16.7% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |