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The differences between technical support engineers and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support engineer and a technical support coordinator. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support engineer include technical support, customer service and troubleshoot. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Support Engineer | Technical Support Coordinator | |
| Yearly salary | $85,716 | $41,092 |
| Hourly rate | $41.21 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 184,542 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical support engineers and technical support coordinators have different pay scales, as shown below.
| Technical Support Engineer | Technical Support Coordinator | |
| Average salary | $85,716 | $41,092 |
| Salary range | Between $61,000 And $119,000 | Between $28,000 And $59,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | Meta | Cottage Health |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support engineer and a technical support coordinator in terms of educational background:
| Technical Support Engineer | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 57% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support engineers' and technical support coordinators' demographics:
| Technical Support Engineer | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.3% Female, 16.7% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |