Technical support representative jobs in Athens, GA - 437 jobs
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Forklift Technical Support/Service Representative
HD Hyundai Construction Equipment
Technical support representative job in Norcross, GA
The TechnicalSupportrepresentative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email.
Responsibilities:
Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner.
Maintain technical information on HMH products and provide dealers and HMH service with information as requested.
Work with Product Support and Service departments in the investigation of product issues and resolution.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy.
Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ.
Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals.
Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ.
Develops and maintains database of FAQ related to technical product information.
Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy.
Qualifications:
Forklift Technical experience is required.
Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development.
Other duties:
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Travel:
Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis.
Work environment and other requirements:
The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.
$30k-41k yearly est. 4d ago
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Diet Support Specialist
Annandale at Suwanee, Inc. 4.2
Technical support representative job in Suwanee, GA
Department Culinary Operations Reports to Culinary Operations Director Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal/county regulations and guidelines. Treats all villagers with dignity and respect as well as promote and protect all villagers' rights. Follows all established infection control policies and procedures.
Required Qualifications
Must have 2 years' experience with Long Term Care Facilities.
Must obtain Serve Safe Certification within 90 days of hire and a thorough knowledge of Therapeutic Diets.
Must be able to communicate with medical and nursing staff and other departments professionally, efficiently, and effectively.
Must become proficient with Point Click Care and Point Click Care Nutrition Management.
Ability to cook, prepare and serve a variety of foods according to written or oral instructions.
Ability to communicate with and instruct Villagers and work groups.
Must be at least 18 years of age, to operate Annandale Vehicles/Golf Carts, employee must have a valid Class C Georgia Driver's License with 3 years driving experience, proof of vehicle insurance, and meet company policy regarding MVR requirements.
Must meet state requirements regarding a GBI and FBI criminal history record check which requires fingerprinting.
Must undergo and pass a drug screening and screening for Tuberculosis.
Major Duties and Responsibilities
Prepare and serve nutritious meals on schedule to meet dietary needs of the Villager.
Portion food according to standard procedure and dietary requirements of the Villagers.
Maintain clean and orderly work area, storerooms, coolers, and cafeteria, including sweeping and mopping.
Consistently follow quality assurance programs to meet health, sanitation, and licensing requirements.
Assists with proper storage of foods packaged and cooked.
Assists in the supervision and training of Villagers in the kitchen.
Observes and adheres to county and state health and sanitation standards.
Prepares and serves nutritious meals on schedule to meet the dietary needs of the Villagers at D. Scott Hudgens.
Transports and serves food at D. Scott Hudgens as instructed by dietitian.
Attends all required and assigned training and meetings.
Performs other duties that may be necessary in the best interest of Annandale at Suwanee, Inc. to meet the personal service and care needs of the facility residents.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Personal Skills and Traits Desired/ Physical Requirements
Ability to read, write and speak English; add, subtract and utilize measuring devices.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving few concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to use hands; use fingers; handle or feel; reach with hands and arms; talk; and hear. The employee frequently is required to sit, stand, and walk; climb or balance; stoop, kneel, crouch, bend, or crawl.
Employee is required to lift up to 25 pounds and/or move up to 75 pounds (with assistance).
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Employee is required to transport (drive) and assist Villagers in and out of vehicles.
Employee is required to perform CPR/First Aid.
F/T 12 hour shifts
6am-6:15pm (Tues, Thurs & Fri)
Every other weekend (Sat & Sun)
$34k-39k yearly est. 4d ago
ECoat Technical Service Representative, Expert
Ppg Architectural Finishes 4.4
Technical support representative job in Gainesville, GA
As an In-House (ECoat) Technical Service Representative, you will be representing PPG onsite at the customer location ensuring the customer's satisfaction by providing outstanding customer service. This position will be for Kubota located in Gainsville, GA. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. The incumbent must be familiar with Electrodeposition coatings, be self-directed, and support both the customer and PPG goals.
Specialized training provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager.
Benefits:
PPG offers excellent benefits; PTO, Medical, Dental, Vision, Disability and Life Insurance, 401K plus additional PPG provided Retirement Benefits, Parental Leave, Continuing Education, and Growth Opportunities!
Relocation Assistance is available for experienced candidates with ECoat.
Key Responsibilities:
Support the ongoing activities onsite at the customer production facility as well as PPG activities at PPG facilities. Need to communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
Ensure timely and accurate reporting to the customer and coatings team.
Effectively communicate with PPG Technical and Account management, direction of the PPG on site team activity, and to promote EH&S.
Providing timely resolution to customer inquiries, application process monitoring, mix-room supervision, and hands-on support as needed; followed by a weekly trip report.
Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.
Qualifications
HS Diploma, GED, or Equivalent.
5+ years' experience in Electrocoat also referred to as E-Coat, Electrocoating, or dip-tank, or similar for paint/coatings experience for industrial or manufacturing experience.
Experience with Pain-Line manufacturing process, paint mixing, troubleshooting, or similar.
Good computer skills and attention to detail.
Effective communication and customer service skills.
Troubleshooting, critical thinking and problem-solving skills.
Ability to work well alone and within a team environment to solve ever changing challenges.
Travel to other supported locations for kickoffs, support team members, training events, and similar, up to 25%
#LI-Onsite
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$30k-35k yearly est. Auto-Apply 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support representative job in Athens, GA
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-41k yearly est. 2d ago
Technical Support Specialist
Hisense USA 3.6
Technical support representative job in Suwanee, GA
Responsibilities:
Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
Be available to receive phone calls all day.
Assist in the repair of HA & CE product.
Maintain training to improve product knowledge.
Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
Make decisions based on the best interests of customer & Hisense.
Investigate field failure data & update R&D/Factory.
Other duties as assigned.
Qualifications:
Associates or 2-year tech school degree
1-5 years hands on field repair of home appliance or TV products.
Strong communication and interpersonal skills
Knowledge of various software programs such as Windows, email, Word and Excel
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
$40k-66k yearly est. 60d+ ago
Technical Services Representative
Triumvirate Environmental 4.5
Technical support representative job in Cumming, GA
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Cumming, GA office.
This highly motivated individual will be responsible for delivering operational and administrative excellence to support our sales and technical services teams-ensuring that every customer interaction is efficient, accurate, and leaves a lasting impression.
Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.
This position reports to the General Manager. This role is onsite and is based out of our Cumming, GA office.
Essential responsibilities:
Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associate with our trucking process and associated weights
Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
Provide Quality Control by contacting customers, post-service, to conduct surveys
Attend all sales meetings and other necessary meetings
Provide technicalsupport to Inside and Outside Sales representatives and customers
Assist with the approval of OSS, lab pack, and other job folders
Order and maintain inventory of office supplies
Track some office budgetary items
All other duties as assigned
Basic qualifications:
Bachelors degree in Environmental Science or industry related experience
Ability to work as a team player
2-3 years of environmental industry experience
Determination/eagerness to learn about the environmental health & safety field
Creativity in solving unique problems
Leadership experience/potential
Strong communication, analytical, technical, and organizational skills
Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
Must be eligible to work in the United States without future sponsorship
Must have a reliable form of transportation
Preferred Requirements:
Experience with Oracle operating system
#LI-Onsite
Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!
To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!
Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you have a disability and need accommodation during the application and hiring process, please contact us at *********************************** or call us at ************. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.
$37k-62k yearly est. Auto-Apply 5d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Watkinsville, GA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 23d ago
Undercarriage Customer Support Rep
Yancey Bros. Co 3.9
Technical support representative job in Bogart, GA
Job DescriptionWho We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Undercarriage Customer SupportRepresentative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer SupportRepresentative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.
Primary Responsibilities:
Contact customers to arrange for measurement
Visit customer site and follow all safety guidelines
Secure machine to complete undercarriage
Measure all components
Load measurements into CTS Pro
Inform customer of undercarriage status
Report findings to appropriate PSSR
Additional Responsibilities:
Write service reports once jobs are completed
Keep work area clean throughout process
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Who We Are Looking For:
To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.
Education/Experience:
High school or equivalent
Required Qualifications/Skills:
Must be 21-years-old or older.
Valid, active driver's license.
Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to:
Background check and MVR with less than 10 points.
DOT Physical
Drug Screen
Prior experience in a shop setting (auto/truck/heavy equipment/rental)
Read and follow service material instructions or quotes
Basic computer skills (email, internet, basic data entry)
Work safely with caustic chemicals/materials
Occasional heavy lifting up to 100 lbs
Able to operate machinery and forklift
Preferred Qualifications/Skills:
Prior experience as heavy equipment technician
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
$29k-37k yearly est. 13d ago
Bilingual Customer Support Representative- English and French
Scufgaming Inc. 3.7
Technical support representative job in Suwanee, GA
Do you love gaming? Are you great with customers? We have got the perfect gig for you!
Customer SupportRepresentative- Bilingual French & English
Scuf Gaming is looking for accomplished customer support professionals to join our dynamic team of Customer Support Reps.
Monday- Friday 7am - 3:30pm, must be open to occasional overtime when needed. You must be able to work from home and come into our office in Suwanee, GA.
The best fit for our CS Support team understands our customers (gamers), possess a professional attitude, has exceptional communication and call center phone etiquette skills, and has experience providing solutions to meet customer satisfaction.
Requirements:
· 1 to 3 years applicable customer service experience
· Experience interacting with customers by phone, live chat, and/or email
· Demonstrated understanding of call center phone etiquette with exceptional communication skills
· Strong interpersonal skills and problem-solving capabilities
· A forward-thinking and highly responsive approach to customer service
· Proficiency in MS Suite and Google Suite
· Zendesk experience a plus
· Typing test minimum score of 40 WPM
· Must have your own equipment to work from home in a quiet environment (no distracting noises in the background).
· Must be able to pass background check and drug screen
· Must have reliable transportation to travel to Suwanee, Ga.
· Associate Degree preferred
Scuf Gaming employee benefits include:
-Medical, dental, and vision insurance
-401(k)
-Paid Vacation and Holidays
- Company pays for Basic Life Insurance and Long-Term Disability.
-Company product discounts
-And more…
Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer who participates in E-Verify.
$30k-38k yearly est. Auto-Apply 60d+ ago
Customer Support Representative
Irca Group
Technical support representative job in Duluth, GA
Job DescriptionIRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.
Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.
More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purées. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.With this acquisition, IRCA has a combined revenue of €1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.
This is a onsite role and you can work in our offices located in Suwanee, GA. onsite daily, general hours are 8AM to 5PMWe are seeking an experienced and resourceful representative to oversee the day-to-day relations with our clients. The Customer SupportRepresentative will be responsible for collecting information on how to best serve clients. They will work with many different departments within the organization to coordinate information from beginning to end in regard to what is requested from the and setup new customers and vendors. Documenting the initial to end process and coordinate with various departments is a focal point and will require someone who is detailed focused and organized for the position. Responsibilities
Manage new customer onboarding process, with supplying requested documentation from the customers requests
Working with all departments to obtain what is being requested to be completed by the customer. Being the point person with Legal on all NDAs, any supplier agreements or any document that requires the company's signature across all divisions.
Coordinate legal documents with the legal department, communicate the discrepancies in any agreement to the Sales Rep and follow the process until the end of the complete signed document between both parties.
Work as a Liaise with the in-house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions. POC for all customers, set up from both sides Customer and Company.
Organize internal staff and setting schedules for deliverables
Organize multiple projects and services across all divisions including item set up
Collect and analyze a variety of data to ensure that it meets the intended requirements.
Ability to effectively communicate and work with multiple departments
Able to handle multiple tasks or projects at one time meeting assigned deadlines. Document in a detailed tracker to understand and help others relate to customer projects
Escalate complaints to relevant departments across all divisions.
Qualifications
3-5+ years related experience or equivalent combination of education/experience and training.
Outstanding organizational skills
Excellent verbal and written communication skills
Basic knowledge of food quality assurance principles
Proficient with computer application and programs associated with the position
Strong attention to detail and follow-up skills
Ability to function and maintain focus in a high demand environment
Ability to prioritize and multi-task according to workflow/demands
Apply critical thinking skills (analyze/evaluate/consider solutions/act)
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Analytical mindset with attention to detail.
Ability to multitask and adapt to a fast-paced environment.
Team-oriented, proactive, and customer-focused.
must be able to work onsite at our office is Suwanee, GA.
Irca Group offers career growth opportunities as well as competitive compensation and benefits:Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program
$28k-37k yearly est. 17d ago
IT Support Technician / Desktop Engineer - Gainesville, GA
Mansfield Energy 4.2
Technical support representative job in Gainesville, GA
The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
Responsibilities
Technical Duties
Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements
Monitor and troubleshoot daily system event logs across core infrastructure
Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems
Participate in efforts to develop and execute testing, training and documentation
Configure, test, and maintain Powershell scripts (programming)
Program automation tools to reduce manual processes.
Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability
Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc.
Deploy hardware and software utilizing InTune
Maintain user accounts, access privileges and security using Active Directory
Customer Service
Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests
Proactively reduce incidents by analyzing documented resolutions
Documentation/Communication
Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Communicate company IT policies and standards
Alert management to emerging trends in incidents
Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy
Position Requirements
Formal Education & Certifications
College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience
ITIL Certification preferred
Knowledge & Experience
Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365)
Skills in desktop and VDI configuration and troubleshooting
Experience with Microsoft Server and Active Directory
Working understanding of SFTP, VPN, RDP/VDI and SCOM
· Basic knowledge of current network hardware, protocols, and standards required
Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL
Adobe Creative Suite
VMWare vSphere and Horizon
iOS and Android
Support automation with Python coding
Qualifications & Characteristics
The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques
Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers
Willingness and demonstrated ability to learn new career skills
Ability to collaborate well with both internal groups and external partners and thrive in an agile environment
Work Environment
40-hour on-site work week
Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks.
Ability to be on your feet working throughout the office for the majority of your workday
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs
Ability to travel occasionally and go to remote sites to handle support issues
Valid driver's license
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$34k-47k yearly est. 16d ago
Customer Support Technician
Atosa USA
Technical support representative job in Flowery Branch, GA
Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.
The Customer SupportTechnician is responsible for providing technicalsupport and outstanding customer service to ensure a seamless experience for our valued customers. This role involves managing warranty claims, troubleshooting technical issues, and offering timely and accurate solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer satisfaction. As a key member of the support team, the Customer SupportTechnician plays a vital role in maintaining customer trust and enhancing the overall service experience.
Responsibilities
Provide comprehensive technicalsupport to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.
Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.
Precisely document and record data received from customers and technicians in service reports, maintaining accuracy and comprehensiveness.
Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
Address customer inquiries promptly and courteously, delivering accurate technicalsupport pertaining to warranty claims and product issues.
Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.
Streamline the efficient processing of warranty claims, ensuring accurate recording and submission of all required documentation.
Collaborate closely with various departments, including parts, sales, service dispatch, and technicians, to expedite the resolution of complex technical issues and customer concerns.
Maintain meticulous records of customer interactions, technical solutions provided, and warranty claims for future reference.
Educate customers on product knowledge and use best practices to optimize the longevity and performance of their equipment.
Identify patterns in warranty claims and customer feedback to inform product quality enhancements and elevate customer satisfaction.
Assist in the creation and maintenance of technicalsupport documentation, manuals, and FAQs for customer reference.
Stay updated on Atosa's product portfolio, technical specifications, and warranty policies.
Offer feedback to management regarding prevalent customer issues and potential process improvements.
Perform additional duties as assigned by the hiring manager.
Requirements
Qualifications
High school diploma or equivalent required; technical certifications or relevant coursework preferred.
Proven experience in a technicalsupport or customer service role, with a preference for experience within a warranty department or the food service equipment industry.
Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.
Ability to interpret and review equipment diagrams and specifications.
Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.
Exceptional interpersonal and communication skills, both written and verbal, with the ability to convey technical concepts to non-technical customers effectively.
Exceptional problem-solving and conflict resolution capabilities.
Strong organizational skills and keen attention to detail.
Customer-focused mindset, dedicated to delivering outstanding service.
Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.
Ability to work independently and collaboratively within a team-oriented environment.
Adaptability to evolve customer demands and shifting priorities.
Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.
*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *
$31k-50k yearly est. 60d+ ago
Customer Support Technician
Atosa USA, Inc.
Technical support representative job in Flowery Branch, GA
Description:
Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.
The Customer SupportTechnician is responsible for providing technicalsupport and outstanding customer service to ensure a seamless experience for our valued customers. This role involves managing warranty claims, troubleshooting technical issues, and offering timely and accurate solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer satisfaction. As a key member of the support team, the Customer SupportTechnician plays a vital role in maintaining customer trust and enhancing the overall service experience.
Responsibilities
Provide comprehensive technicalsupport to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.
Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.
Precisely document and record data received from customers and technicians in service reports, maintaining accuracy and comprehensiveness.
Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
Address customer inquiries promptly and courteously, delivering accurate technicalsupport pertaining to warranty claims and product issues.
Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.
Streamline the efficient processing of warranty claims, ensuring accurate recording and submission of all required documentation.
Collaborate closely with various departments, including parts, sales, service dispatch, and technicians, to expedite the resolution of complex technical issues and customer concerns.
Maintain meticulous records of customer interactions, technical solutions provided, and warranty claims for future reference.
Educate customers on product knowledge and use best practices to optimize the longevity and performance of their equipment.
Identify patterns in warranty claims and customer feedback to inform product quality enhancements and elevate customer satisfaction.
Assist in the creation and maintenance of technicalsupport documentation, manuals, and FAQs for customer reference.
Stay updated on Atosa's product portfolio, technical specifications, and warranty policies.
Offer feedback to management regarding prevalent customer issues and potential process improvements.
Perform additional duties as assigned by the hiring manager.
Requirements:
Qualifications
High school diploma or equivalent required; technical certifications or relevant coursework preferred.
Proven experience in a technicalsupport or customer service role, with a preference for experience within a warranty department or the food service equipment industry.
Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.
Ability to interpret and review equipment diagrams and specifications.
Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.
Exceptional interpersonal and communication skills, both written and verbal, with the ability to convey technical concepts to non-technical customers effectively.
Exceptional problem-solving and conflict resolution capabilities.
Strong organizational skills and keen attention to detail.
Customer-focused mindset, dedicated to delivering outstanding service.
Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.
Ability to work independently and collaboratively within a team-oriented environment.
Adaptability to evolve customer demands and shifting priorities.
Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.
*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *
$31k-50k yearly est. 31d ago
Support Technician
Daveandbusters
Technical support representative job in Lawrenceville, GA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-12.3 hourly Auto-Apply 60d+ ago
Technical Support Specialist
Hisense USA 3.6
Technical support representative job in Suwanee, GA
Job DescriptionSalary:
Responsibilities:
Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
Be available to receive phone calls all day.
Assist in the repair of HA & CE product.
Maintain training to improve product knowledge.
Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
Make decisions based on the best interests of customer & Hisense.
Investigate field failure data & update R&D/Factory.
Other duties as assigned.
Qualifications:
Associates or 2-year tech school degree
1-5 years hands on field repair of home appliance or TV products.
Strong communication and interpersonal skills
Knowledge of various software programs such as Windows, email, Word and Excel
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
$40k-66k yearly est. 17d ago
Undercarriage Customer Support Rep
Yancey Bros. Co 3.9
Technical support representative job in Bogart, GA
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Undercarriage Customer SupportRepresentative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer SupportRepresentative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.
Primary Responsibilities:
Contact customers to arrange for measurement
Visit customer site and follow all safety guidelines
Secure machine to complete undercarriage
Measure all components
Load measurements into CTS Pro
Inform customer of undercarriage status
Report findings to appropriate PSSR
Additional Responsibilities:
Write service reports once jobs are completed
Keep work area clean throughout process
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Who We Are Looking For:
To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.
Education/Experience:
High school or equivalent
Required Qualifications/Skills:
Must be 21-years-old or older.
Valid, active driver's license.
Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to:
Background check and MVR with less than 10 points.
DOT Physical
Drug Screen
Prior experience in a shop setting (auto/truck/heavy equipment/rental)
Read and follow service material instructions or quotes
Basic computer skills (email, internet, basic data entry)
Work safely with caustic chemicals/materials
Occasional heavy lifting up to 100 lbs
Able to operate machinery and forklift
Preferred Qualifications/Skills:
Prior experience as heavy equipment technician
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
$29k-37k yearly est. 60d+ ago
Computer Field Tech Position- Norcross GA
BC Tech Pro 4.2
Technical support representative job in Norcross, GA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 15d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Watkinsville, GA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-41k yearly est. 23d ago
Customer Support Representative- Bilingual German & English
Scufgaming Inc. 3.7
Technical support representative job in Suwanee, GA
Do you love gaming? Are you great with customers? We have got the perfect gig for you!
Customer SupportRepresentative- Bilingual German & English
Scuf Gaming is looking for accomplished customer support professionals to join our dynamic team of Customer Support Reps.
Monday- Friday 7am - 3:30pm, must be open to occasional overtime when needed. You must be able to work from home and come into our office in Suwanee, GA.
The best fit for our CS Support team understands our customers (gamers), possess a professional attitude, has exceptional communication and call center phone etiquette skills, and has experience providing solutions to meet customer satisfaction.
Requirements:
· 1 to 3 years applicable customer service experience
· Experience interacting with customers by phone, live chat, and/or email
· Demonstrated understanding of call center phone etiquette with exceptional communication skills
· Strong interpersonal skills and problem-solving capabilities
· A forward-thinking and highly responsive approach to customer service
· Proficiency in MS Suite and Google Suite
· Zendesk experience a plus
· Typing test minimum score of 40 WPM
· Must have your own equipment to work from home in a quiet environment (no distracting noises in the background).
· Must be able to pass background check and drug screen
· Must have reliable transportation to travel to Suwanee, Ga.
· Associate Degree preferred
Scuf Gaming employee benefits include:
-Medical, dental, and vision insurance
-401(k)
-Paid Vacation and Holidays
- Company pays for Basic Life Insurance and Long-Term Disability.
-Company product discounts
-And more…
Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer who participates in E-Verify.
$30k-38k yearly est. Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Gainesville, GA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 23d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Athens, GA?
The average technical support representative in Athens, GA earns between $26,000 and $47,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Athens, GA