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  • Customer Service Representative (Insurance) - Champaign, IL

    ACS Auto Club Services, Inc.

    Technical support representative job in Champaign, IL

    Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service RepresentativeThe Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEESStarting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHORequired Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work EnvironmentWork in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-DH1 #LI-ONSITE #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly Auto-Apply 2d ago
  • Intern - IT - Business Applications (Effingham)

    Midland States Bank 4.0company rating

    Technical support representative job in Effingham, IL

    Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Intern - IT - Business Applications Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right. At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Intern - IT - Business Applications Effingham, IL or Rockford, IL Rate of Pay: $15 an hour At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. Position Summary The IT Intern - Business Applications will support the IT team by assisting with key projects focused on system data management, user access review, and process documentation. This internship provides an opportunity to gain hands-on experience with enterprise systems, data governance, and workflow analysis. The intern will collaborate with both on-site peers and remote IT professionals to support system integrity, reporting, and the enhancement of business processes. Primary Accountabilities Assist with the Loan Cleanup project in Encompass, restructuring folders and developing dashboards aligned with retention policies. Support the System Retention Review by identifying data within various systems and contributing to the development of purging processes as part of the bank's privacy program. Participate in user access review initiatives and help define repeatable processes for non-SOX systems. Attend daily stand-ups and backlog grooming sessions to observe work prioritization and capacity planning. Contribute to process documentation and data reporting to strengthen IT controls and data accuracy. Collaborate with peers in the office and participate in virtual team check-ins for mentorship and project support. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Perform other duties as assigned. Position Qualifications Education/Experience: Currently enrolled in a Bachelor's program in Business, Information Systems, Computer Science, or a related field. Strong written and verbal communication skills. Basic knowledge of Microsoft Office applications (Excel, Word, Outlook, PowerPoint). Strong attention to detail, organization, and time management. Demonstrated ability to work independently and collaboratively in a team environment. Interest in business systems, data management, or IT process improvement. Internship Details: Internship duration: must be available mid-May through late July 2026. Schedule: Must be available Monday-Friday, 8:00 a.m.-5:00 p.m. (40 hours/week). Must reside locally and report to one of our St. Louis, MO offices. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. xevrcyc If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI8ff05c59fa91-38
    $15 hourly 1d ago
  • Customer Support Representative

    Justrite Manufacturing Company, L.L.C 3.7company rating

    Technical support representative job in Mattoon, IL

    About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. Our Chemical & Environmental Safety division is a market leader, providing a wide range of essential products that ensure chemical and environmental compliance across numerous industries. We manufacture equipment designed for the secure storage, handling, and disposal of hazardous materials, including chemical safety cabinets, spill containment systems, and safety cans. Our comprehensive product portfolio also includes safety showers, eyewashes, and chemical labeling items, all aimed at protecting workers and assets. This holistic approach to hazardous materials management helps reduce the risk of accidents and environmental harm. The Contribution You'll bring to this Role: The purpose of this position is to serve as the key contact for both external and internal customers regarding all Chemical Safety JSG product lines via telephone or online replies. This position supports the customer fulfillment process by performing all aspects of customer order management The ability to review and recommend improvements and enhancements within Customer Service and JMC systems and processes is key to ensure the best customer experience. In this role, you will report directly to the Customer Service Manager, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: As a member of our Customer Service team, you'll join a dedicated team committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You'll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite's reputation as a leader in safety and protection. What You'll Do at Justrite: * Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency and productivity. This includes all ordering methods * Research, analyze and provide solutions to customer service issues daily, such as product availability, invoice, and proof of delivery, distribution, pricing and logistics issues. * Pro-actively maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities. * Issue return authorization and billing adjustment requests for billing reconciliation. * Manage specific customer requirements with key customers. * Demonstrate strong customer service product knowledge, willingness to help customers and dive into assisting others as needed * Keep current on product information/knowledge, marketing and system capabilities. * Investigate, review and recommend improvements within JMC customer touching areas. * Develop, distribute and monitor customer surveys to assist with information mining. * Prepare reports, identify trends and communicate to management as requested * Diligently follows safe work practices for yourself and team members at all times. Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: * High school graduate or equivalent. * Two + years of Customer Service experience in a fast - paced business environment * Knowledge of Salesforce Additional qualifications that could help you succeed even further in this role include: * Positive attitude and desire to grow internally with the company * Professional telephone etiquette with all internal and external customers * Must be computer literate and experienced in Microsoft Office applications * Ability to organize, set priorities, meet deadlines and perform multi-tasks. * Excellent communication and interpersonal skills and detail oriented * Bi-Lingual in Spanish would be a plus Compensation: The position offers a competitive base salary ranging to $46,454. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We provide flexible hours and alternative work arrangements designed to support a healthy work-life balance. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!
    $46.5k yearly 60d+ ago
  • Field Tech Solutions & Support Cons II

    Northwestern Mutual 4.5company rating

    Technical support representative job in Champaign, IL

    requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels. Primary Duties & Responsibilities: * Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs. * Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity. * Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN. * Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes. * Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding. * Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience. * Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs. * Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership. * Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices. * Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction. * Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage. * Help prepare users for new technology deployments by assisting with training and communication of benefits. * Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration. * Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts. * Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study. * Travel may be required based on supported offices. Qualifications: * Bachelor's degree in business or related field, or equivalent experience. * Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry. * Experience coaching and training professionals. * Technology support experience preferred. * Ability to understand sales-focused software technology and its benefits. * Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool * Ability to build and maintain relationships. * Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.) * Demonstrated ability to lead and facilitate groups of people. #LI-Onsite This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $60,340.00 Pay Range - End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD - $123,240.00 USD Structure 115: $69,370.00 USD - $128,830.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
    $60.3k-128.8k yearly Auto-Apply 10d ago
  • IT Field Support Technician_Champaign

    Gr8Ttek, LLC

    Technical support representative job in Champaign, IL

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR 9A6xB5NFjS
    $40 hourly 10d ago
  • IT Support Specialist

    Excel Prep

    Technical support representative job in Champaign, IL

    Salary: Mission Statement At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment. Job Description Overview The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment. Key Responsibilities Technical Support: Provide timely assistance for hardware and software issues faced by staff and students. Troubleshoot and resolve IT-related problems efficiently. System Maintenance: Regularly update and maintain school technology systems, including computers, tablets, and educational software. Ensure all systems are secure and functioning optimally. Training and Support: Conduct training sessions for staff on using technology effectively in the classroom. Develop user-friendly guides and resources to assist staff and students. Collaboration: Work closely with educators to identify technology needs that enhance learning for neurodiverse students. Collaborate with external vendors for software and hardware procurement and support. Data Management: Assist in managing student data systems and ensure compliance with privacy regulations. Support the implementation of educational technologies that cater to diverse learning needs. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Previous experience in an IT support role, preferably in an educational setting. Familiarity with assistive technologies and tools used in special education is a plus. Skills: Strong problem-solving abilities and technical troubleshooting skills. Excellent communication skills to interact with staff, students, and parents. Patience and empathy when working with neurodiverse individuals. Personal Attributes Passion for supporting children with Autism and Learning Disabilities. Commitment to fostering an inclusive and supportive school environment. Ability to adapt to the unique needs of each student and staff member. Inclusivity Statement At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive. Benefits Competitive salary and benefits package. Opportunities for professional development in special education and technology. A supportive and collaborative work environment focused on student success. Application Process Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** . Join Us! Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!
    $39k-66k yearly est. Easy Apply 8d ago
  • IT Representative

    Hamilton Center 3.4company rating

    Technical support representative job in Terre Haute, IN

    Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities on a daily basis. Must have extensive technical experience with computers and software. Essential Duties/Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide day-to-day administration and maintenance activities on all non-file server computer network and telecommunications resources. This includes repairs, installations, loading software, maintaining configuration records, backups, etc. Provide problem solving, crisis intervention and issue resolutions as related to information systems. Define new methods and procedures to enhance the quality of information systems. Provide installation, configuration, support and maintenance activities on all computers, thin clients, printers, fax machines and other computer equipment as needed. Provide problem solving, crisis intervention and issue resolutions as related to the end user's problems. Assists with the implementation and enforcement of all Information Technology services policies and procedures. Provide consultation, training and technical assistance services to center employees on all information systems resources. Use the Service Desk software to document, track, resolve, and follow up on problems. Document changes, as needed, to keep inventory database up to date. Maintain standards of confidentiality and system security. Participate in training and professional development activities as assigned. Participate in special projects or activities as assigned. Performs other duties as assigned. Minimum Qualifications/Requirements Associate or bachelor's degree in computer science, Technology, or related field preferred. 1-2 years' experience in PC hardware/software support in a networking environment. Specific experience with Microsoft PC operating systems, Ethernet, and TCP/IP protocols. Must have excellent written and oral communication skills. Must have a customer service mindset. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can have a high level of stress due to daily situations that occur needing immediate resolution. Must be able to lift 50 pounds. Certificates, Licenses, Registrations Valid driver's license in accordance with HCI motor vehicle policy. Work Environment Position requires multiple job skills necessary to solve complex technical problems. The IT Representative must be able to communicate well with all types of computer users from beginner to experienced. The work environment is influenced by many outside factors including program funding, standards/procedures and the ever-changing health care environment itself. Conditions of Employment Completion of tuberculin screening no later than three days prior to first day of employment and annually thereafter Completion of MMR, Varicella, influenza and coronavirus vaccine Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use. Completion of Center-wide orientation and ALL required paperwork prior to reporting for work Demonstrated computer literacy through successful completion of pre-employment testing may be required. Completion of HCI Quality training, Trauma Informed Care, and current learning platform. Attendance at all mandatory staff development and training Successful completion of a six month on the job orientation period Participation in payroll electronic deposit Adherence to all policies, procedures, rules and regulations set forth by Hamilton Center, Inc. Satisfactory reference and background investigation checks. Successful completion of New Employee Department Checklist within 90 days of employment Successful completion of Annual PES Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the essential job elements for making fair pay decisions about jobs.
    $41k-56k yearly est. 47d ago
  • Computer Field Technician

    BC Tech Pro 4.2company rating

    Technical support representative job in Champaign, IL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 9d ago
  • Aquatics Customer Service Representative

    Urbana Park District 3.0company rating

    Technical support representative job in Urbana, IL

    Aquatics/Pool Cashier Additional Information: Show/Hide AQUATICS CUSTOMER SERVICE REPRESENTATIVE Number of Positions: 20 (Summer); 2-3 (off season) Salary: Starting $15.50/hour Hours: 15 - 20/week up to 40 hours/week GENERAL DESCRIPTION: Under the supervision of the Shift Manager on Duty, the Aquatics Coordinator and the Aquatics Manager. Maintains safety and security as a slide top attendant and a bag check attendant. Supervises work area. Assists with basic duties of facility maintenance and daily operations. Attachment(s): * CSR 2026.docx
    $15.5 hourly 5d ago
  • Customer Service Representative - Decatur, Illinois

    Tech-24 A Commercial Food Service Repair Company Inc. 3.4company rating

    Technical support representative job in Decatur, IL

    Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $29k-37k yearly est. Auto-Apply 27d ago
  • Information Technology Specialist (System Administrator - ADP - UNICOR)

    Department of Justice

    Technical support representative job in Terre Haute, IN

    Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Overview Help Accepting applications Open & closing dates 12/03/2025 to 12/24/2025 Salary $88,621 to - $115,213 per year Pay scale & grade GS 12 Locations 4 vacancies in the following locations: Coleman, FL Marion, IL Terre Haute, IN Lexington, KY Show morefewer locations (6) Manchester, KY Milan, MI Yazoo City, MS Butner Federal Correctional Complex, NC Gregg Township, PA Prince George, VA Remote job No Telework eligible No Travel Required 25% or less - Travel may be required for training and/or work related issues. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Other Drug test Yes Bargaining unit status No Announcement number N-2026-0018 Control number 851512000 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency * BOP Employees nationwide • DOJ Surplus and Displaced (CTAP) Employees in the local commuting area. • Division: Management & Information Systems Branch; IE&VT Division (UNICOR); Central Office, Washington, DC • Duty Location: TO BE DETERMINED DURING SELECTION - FCC Allenwood, PA, FCC Butner, NC, FCC Coleman, FL, FMC Lexington, KY, FCI Manchester, KY, FCI Milan, MI, FCI Marion, IL, FCC Petersburg, VA, FCC Terre Haute, IN, or FCC Yazoo City, MS Duties Help Serves as the ADP System administrator for Federal Prison Industries, Inc. Administers data processing systems and services for the factory(ies) he/she supports. Responsible for maintaining the systems as state-of-the-art. Serves as the system administrator for the Data General computer, terminals and the SAP software. Serves as the UNICOR Assistant Information Security Officer. Serves as the on-site expert for all UNICOR computer related systems. Provides training and support in basic and advanced uses of a wide variety of computer equipment to include workstations, printers, digitizing equipment, and all associated accessory equipment. Develop and implement solutions for improving the efficiency of UNICOR operations by automating repetitive routine functions. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis. Requirements Help Conditions of employment * U.S. Citizenship is Required. * See Special Conditions of Employment Section. Career Transition Programs (CTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: * 1. Meet CTAP eligibility criteria; * 2. Be rated well-qualified for the position with a score of 85 or above based on scoring at least half of the total possible points for the vacancy KSAs or competencies; and * 3. Submit the appropriate documentation to support your CTAP eligibility. NOTE: Applicants claiming CTAP eligibility must complete all assessment questions to be rated under the established ranking criteria. Qualifications To be considered for the position, you must meet the following qualification requirements. Education: There is no substitution of education for specialized experience at the GS-12 grade level. OR Experience: You must have IT related experience demonstrating each of the four competencies listed below. * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and Services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience at the next lower grade level. Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of this qualifying experience are: * Experience providing basic and advanced hardware and software technical support to users of personal computers and associated equipment. Support is primarily on PC hardware configurations, Windows 10, Microsoft Office, and Internet browsers. * Experience performing diagnostics, troubleshooting and repairs on field personal computers and all related equipment. Equipment includes, but is not limited to, all levels of software, LAN equipment, modems, printers, monitors, tape backup units, and multi-user systems. * Experience performing diagnostics, troubleshooting and repairs on computers and related equipment. Equipment includes, but is not limited to, all levels of software, LAN equipment, modems, printers, monitors, backup units, and multi-user systems. If applicable, credit will be given for paid and unpaid work experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. Your eligibility for consideration will be based on your responses to the questions in the application. Education See Qualifications Section for education requirements, if applicable. ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here. Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. Additional information In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for original appointment to a position in a Bureau of Prisons institution. The representative rate for this position is $97,485 per annum ($46.71 per hour). Special Conditions of Employment Section: The incumbent is subject to geographic relocation to meet the needs of the agency. Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks. All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm. The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office. On the day of the scheduled interview, a CVA will be administered. The applicant assessment must be completed within a 70 minute time period and a passing score of 68 must be obtained. Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score. Note: The Core Value Assessment will not be administered to current BOP employees. Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required. The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence. Additional selections may be made if vacancies occur within the life of the certificate. Although competitive and non-competitive applications are being accepted, the selecting official may elect to have only one group reviewed. Duty Location: TO BE DETERMINED DURING SELECTION - FCC Allenwood, PA, FCC Butner, NC, FCC Coleman, FL, FMC Lexington, KY, FCI Manchester, KY, FCI Milan, MI, FCI Marion, IL, FCC Petersburg, VA, FCC Terre Haute, IN, or FCC Yazoo City, MS As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: * your performance and conduct; * the needs and interests of the agency; * whether your continued employment would advance organizational goals of the agency or the Government; and * whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Exceptions may apply. See 5 CFR part 11. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment responses and utilized to determine whether you meet the job qualifications listed in this announcement. If your selections are not supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. There are several parts of the application process that affect the overall evaluation of your application: * Your resume, which is part of your USAJOBS profile; * Your responses to the eligibility questions; * Your responses to the online assessment; * Your supporting documentation, if required. Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement. What Competencies/Knowledge, Skills and Abilities are Required for this Position? The following Competencies/Knowledge, Skills and Abilities (KSA's) are required: * Ability to communicate with end users on a non-technical level. * Ability to analyze, troubleshoot and solve data information or programming problems. * Knowledge of network systems. * Ability to interpret and apply information security policy and guidelines. * Ability to plan, organize and determine priorities. You may preview questions for this vacancy. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Failure to provide legible required documents and/or follow the prescribed format often results in removal from consideration. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD-214, or Transcripts. * Resume: Resume (includes name and contact information) limited to 2 pages showing relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF-52, etc.). * To receive credit for experience contained in an application, the experience must be documented: * Reflecting start date and end date in month/year format (MM/YYYY) AND * Include the number of hours worked per week. * SF-50: Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary. If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade. * Employees applying with an interchange agreement must provide proof of their permanent appointment. * Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation. * CTAP, Click Here, if applicable. * College transcript: includes the School Name, Student Name, Degree, and Date Awarded (if applicable). * NOTE: If you are selected, official transcript(s) will be required prior to your first day. For more help, visit USAJOBS Help Center - What should I include in my resume? We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $88.6k-115.2k yearly 17d ago
  • Helpdesk Technician (Tier 1)

    Turnkey Computer Systems, Inc.

    Technical support representative job in Effingham, IL

    The Helpdesk Technician is the entry-level technical support position at Turnkey Computer Systems, Inc. This role provides frontline assistance to clients by resolving computer, network, and software issues through phone calls, remote sessions, chat, and email. The ideal candidate is curious, coachable, organized, and customer-focused, with strong communication skills and a desire to grow in the IT field. This position builds the foundation for advancement into Field Technician, Project roles, Tier 2 support, and eventually engineering positions. Key Responsibilities Remote Technical Support & Troubleshooting Provide first-contact technical assistance via phone, email, Teams, and remote tools. Troubleshoot issues involving: Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Printers, scanners, and business peripherals Internet connectivity, Wi-Fi, VPN, and basic networking Antivirus alerts, MFA issues, password resets Line-of-business applications (triage and vendor escalation) Follow standardized troubleshooting procedures and escalate when appropriate. Ticket Documentation & Workflow Management Create complete, professional time entries in ConnectWise for every action taken. Keep tickets updated with accurate statuses, next steps, and user-facing communication. Document all troubleshooting steps, test results, and final resolutions. Follow company policy for ticket movement, including hourly updates for in-progress tickets. Maintain SLA compliance for response and resolution times. Customer Service & Communication Provide a friendly, confident, and professional experience on every interaction. Translate technical details into easy-to-understand language. Set expectations clearly and follow through on commitments. Maintain calmness and professionalism, even with frustrated users. Service Awareness & Team Coordination Maintain awareness of overall helpdesk activity, including hot issues, SLA risks, and escalations. Monitor internal communication channels to stay informed about ongoing incidents or outages. Coordinate with teammates to ensure tickets do not become stale or unaddressed. Understand the ticket lifecycle and when to escalate issues. Required Skills & Qualifications Technical Skills Intermediate knowledge of Windows operating systems. General understanding of networks (IP addresses, Wi-Fi, DNS, DHCP). Familiarity with Microsoft 365 applications. Ability to learn remote support tools and RMM platforms. Curiosity and strong desire to build a career in IT. Professional Skills Excellent communication skills (written and verbal). Strong organizational and time-management abilities. Ability to multitask while maintaining accuracy. Professionalism in customer interactions. Coachable attitude and willingness to learn. Phone System Proficiency (Required) Mastery of Turnkey's phone system including park, hold, transfer, pickup, and voicemail. Ability to take accurate messages and convert calls into proper ConnectWise tickets. Consistently professional phone etiquette and responsiveness. Proper use of phone availability statuses and communication workflow. Ensures no call is mishandled, dropped, or left undocumented. Demonstrates efficient, confident phone usage as part of daily operations. Performance Expectations A successful Helpdesk Technician consistently: Documents 75%+ of work hours. Produces clear, complete ticket notes that meet company standards. Meets SLA expectations for response and resolution. Escalates appropriately and communicates proactively. Demonstrates noticeable growth in technical ability and troubleshooting confidence. Provides excellent, friendly, professional customer service. Education & Experience Preferred but not required: CompTIA A+ or similar certification Prior helpdesk or customer service experience Exposure to Microsoft 365 or Windows administration Experience in a professional office or technical environment This is an excellent entry point for recent graduates, career changers, or anyone beginning their path in IT. Physical & Work Requirements Primarily computer- and phone-based work. NOT A WORK FROM HOME POSITION - Candidate must report to work physically every day at 2303 Hoffman Drive, Effingham, IL. Occasional lifting of 25-30 lbs for workstation hardware (rare). Must maintain a professional appearance and demeanor. Must be punctual, reliable, and responsive during business hours. Why Work at Turnkey Computer Systems, Inc.? Clear career path with opportunities for advancement into Field Technician, Tier 2, Networking, Cybersecurity, and Engineering roles Supportive team environment focused on learning and mentorship Exposure to real-world IT, security, and business technologies Competitive compensation and benefits Family-owned business with a 25-year history of success
    $32k-43k yearly est. 4d ago
  • IT Technician

    Academy of Scholars 4.1company rating

    Technical support representative job in Decatur, IL

    Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities Install and set up PC hardware, peripherals, and classroom technology. Inspect, maintain, and repair computer equipment (e.g., keyboards, mice, projectors, smart boards). Install, configure, and manage software according to specifications. Set up and maintain local networks, ensuring connectivity and functionality for school systems. Monitor and maintain network security, backups, and privacy protocols. Provide technical support and prompt troubleshooting for teachers, students, and staff. Assist with technology integration in classrooms and staff training on new systems or applications. Keep accurate records of repairs, system issues, and maintenance activities. Track and maintain hardware/software inventory and IT-related expenses. Recommend IT equipment purchases based on school needs. Requirements Basic knowledge of computer hardware, operating systems, and networks. Strong problem-solving skills and attention to detail. Calm, patient, and professional demeanor, with the ability to work well with children and educators. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a school setting. Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome). Background check and clearance required for working in an educational environment. CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required. Who We're Looking For: A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is committed to maintaining a safe and positive learning environment through technology support.
    $41k-52k yearly est. Auto-Apply 60d+ ago
  • IT Support Technician Part-Time

    Webster Cantrell Youth Advocacy

    Technical support representative job in Decatur, IL

    IT Support Technician Reports To: Director of Technology Status: Non-Exempt Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software. INFORMATION PRIVACY AND SECURITY LEVEL: In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency. QUALIFICATIONS: Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience. Have the ability to troubleshoot, analyze, and resolve technical issues with PC's. Possess intermediate level of understanding of Windows network operating systems. Communicate effectively with all levels of Agency staff. Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required. Possess working knowledge of Microsoft Windows and Office Applications. Familiar with Citrix, Security Camera Systems & Servers. Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview. Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters. Have excellent inter personal skills. Have the ability to organize and prioritize work and to meet deadlines. Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality. Have a current Illinois Driver's license and proof of state requirement for insurance. Ability to pass a background check. PHYSICAL CHARACTERISTICS REQURIED: Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties. Possess the ability to perform sitting, standing, and stooping in daily full-time employment. Ability to work a flexible schedule. Ability to operate a motor vehicle during both day and night hours. Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills. Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone. Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation. Ability to occasionally lift items up to twenty-five (25) pounds in weight. The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies). Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations. PRINCIPAL DUTIES AND RESPONSIBILITIES: User Support: Respond to requests for assistance from Agency employees; and Identify problems, troubleshoot, and provide advice or assistance to users. PC Support: Install PCs and related peripherals; Troubleshoot hardware problems and perform minor repairs; and Perform system updates. Software Support: Install Agency approved software; Perform software updates, both via PC and network applications; Troubleshoot and resolve software problems; and Other duties as assigned.
    $35k-56k yearly est. 11d ago
  • Jr Farm Technician

    Nutrien

    Technical support representative job in Champaign, IL

    Pay Band: M is required to be on-site. Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. The Junior Farm Technician plays an important role in executing applied field research and development (R&D). They will assist with validation of commercial whole acre solutions to support and drive the vision to create a world-class Innovation farm, that showcases Nutrien's capabilities and drives rapid adoption of locally validated solutions. Primary responsibilities include the implementation and maintenance of field scale demonstrations including field preparation, planting, cultivation, tillage, pre and post applications, harvest, and data summary. What you will do: Assist the Farm Manager with completing objectives while focusing on the implementation of new ideas in agronomical sound ways. Oversee and implement various field trials and demonstrations in corn and soybeans. Field preparation, planting, tillage, pre- and post-applications, harvest, and data summaries. In season data collection including soil and plant samples, storage, and shipment. Maintain all equipment and facilities in accordance with applicable SOPs in a safe, clean, and organized manner. Operate and maintain a wide range of commercial farm equipment including but not limited to combines, tractors, sprayers, tillage, planting equipment, UTV's, mowers, and both gas and battery powered landscaping equipment. Operate and maintain a company vehicle. Follow all safety programs, maintain training, and compliance with the Nutrien Innovative Farm. Provide guidance and/or oversee seasonal farm staff. Assist in preparing and conducting all plot tours, field days, and training events. Including event set up and clean up. Snow removal management including plowing, salting walkways, cleaning floors, placing wet floor signs, etc. Collaborate with strategic partners on trial design, implementation of demonstrations, and showcasing physical and digital products and systems. Assist at other Innovation Farm sites as needed. Increased work hours during specific peak seasons and event seasons anticipated. Model our core value of safety by enabling a culture in which you are actively contributing to a safe work environment. What you will bring: Bachelor's degree required, preferably in agronomy, plant pathology, entomology, weed science or related field; experience may be considered in lieu of a degree. Advanced degree in agronomy, plant pathology, entomology, weed science or related discipline preferred. 2+ years of related experience required, preferably in consultative agronomic experience and/or production farming or experimental management of row crops. Illinois crop pesticide license (Commercial Pesticide Applicator) Ability to lift, carry, push, or pull up to 50 pounds. Experience in field plot techniques, crop husbandry, and knowledge of modern agricultural practices. Ability and experience operating commercial farm equipment. Effectively demonstrated self-motivation, assertiveness, initiative, and results orientation. Proficient with Microsoft Word, Excel and PowerPoint. Experience with or the ability to learn Precision software such as Echelon. Certified Crop Advisor (CCA) certification and Current pesticide application license preferred. Active participation in one or more professional agricultural organizations preferred. FAA part 107 drone certification preferred. Compensation & Benefits: The salary range for this role, in Champaign, IL, is between $59,200 - $101,400 annually. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location. We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process. In addition to base pay, this role is also eligible to participate in our annual incentive plan and long-term incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process. This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Nutrien also makes internal equity a consideration in all pay decisions. Ready to make an impact with us? Apply today! The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram, and X.
    $28k-40k yearly est. 60d+ ago
  • Jr Farm Technician

    Nutrien Ltd.

    Technical support representative job in Champaign, IL

    Pay Band: M is required to be on-site. Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. The Junior Farm Technician plays an important role in executing applied field research and development (R&D). They will assist with validation of commercial whole acre solutions to support and drive the vision to create a world-class Innovation farm, that showcases Nutrien's capabilities and drives rapid adoption of locally validated solutions. Primary responsibilities include the implementation and maintenance of field scale demonstrations including field preparation, planting, cultivation, tillage, pre and post applications, harvest, and data summary. What you will do: Assist the Farm Manager with completing objectives while focusing on the implementation of new ideas in agronomical sound ways. Oversee and implement various field trials and demonstrations in corn and soybeans. Field preparation, planting, tillage, pre- and post-applications, harvest, and data summaries. In season data collection including soil and plant samples, storage, and shipment. Maintain all equipment and facilities in accordance with applicable SOPs in a safe, clean, and organized manner. Operate and maintain a wide range of commercial farm equipment including but not limited to combines, tractors, sprayers, tillage, planting equipment, UTV's, mowers, and both gas and battery powered landscaping equipment. Operate and maintain a company vehicle. Follow all safety programs, maintain training, and compliance with the Nutrien Innovative Farm. Provide guidance and/or oversee seasonal farm staff. Assist in preparing and conducting all plot tours, field days, and training events. Including event set up and clean up. Snow removal management including plowing, salting walkways, cleaning floors, placing wet floor signs, etc. Collaborate with strategic partners on trial design, implementation of demonstrations, and showcasing physical and digital products and systems. Assist at other Innovation Farm sites as needed. Increased work hours during specific peak seasons and event seasons anticipated. Model our core value of safety by enabling a culture in which you are actively contributing to a safe work environment. What you will bring: Bachelor's degree required, preferably in agronomy, plant pathology, entomology, weed science or related field; experience may be considered in lieu of a degree. Advanced degree in agronomy, plant pathology, entomology, weed science or related discipline preferred. 2+ years of related experience required, preferably in consultative agronomic experience and/or production farming or experimental management of row crops. Illinois crop pesticide license (Commercial Pesticide Applicator) Ability to lift, carry, push, or pull up to 50 pounds. Experience in field plot techniques, crop husbandry, and knowledge of modern agricultural practices. Ability and experience operating commercial farm equipment. Effectively demonstrated self-motivation, assertiveness, initiative, and results orientation. Proficient with Microsoft Word, Excel and PowerPoint. Experience with or the ability to learn Precision software such as Echelon. Certified Crop Advisor (CCA) certification and Current pesticide application license preferred. Active participation in one or more professional agricultural organizations preferred. FAA part 107 drone certification preferred. Compensation & Benefits: The salary range for this role, in Champaign, IL, is between $59,200 - $101,400 annually. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location. We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process. In addition to base pay, this role is also eligible to participate in our annual incentive plan and long-term incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process. This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Nutrien also makes internal equity a consideration in all pay decisions. Ready to make an impact with us? Apply today! The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. Our Recruitment Process: Application >Resume Review >Pre-screen/Interview >Offer >Pre-Employment Conditions >Welcome to Nutrien To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram, and X.
    $28k-40k yearly est. 60d+ ago
  • Office Support Associate - School of Social Work

    University of Illinois Urbana-Champaign, Il 4.6company rating

    Technical support representative job in Urbana, IL

    Office Support Associate Academic Programs School of Social Work Located in Urbana, IL Provides clerical support for staff and students and assists with event planning and travel. Duties & Responsibilities * Screens telephone calls and visitors, determines needs and handles routine inquiries, makes referrals to other School and Campus units (Admissions, Business Office, Field Education, etc.). * Assists prospective and current students, answering questions and providing general information regarding SSW programs. Maintains BSW student academic records. * Assists with planning and executing programming events. * Schedules all travel for BSW administrators. Reconciles all travel utilizing the Travel end Expense Management system. * Responsible for taking the minutes in the Curriculum Committee, BSW Committee meetings and additional meetings related to the BSW program. * Trainer and point person for the School of Social Work Scheduling System. Determines availability of rooms for classes, events and meetings within the School of Social Work. * Schedules appointments and meetings for the Associate Dean and BSW administrators. * Maintains school BSW & Minor listserv. Textbook and desk copy ordering. Collects semester syllabi from all instructors each semester for archives. Prepares and updates student mailboxes each semester. * Other duties as assigned. Minimum Qualifications 1. High school diploma or equivalent. 2. Any one or combination totaling eighteen (18) months from the categories below: A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) B. Work experience performing office/clerical activities, including the use of computer systems. Knowledge, Skills and Abilities Superior customer service skills. Ability to manage demands of a busy office, traffic, plus phone calls while performing clerical duties. Ability to type accurately. Ability to cope with a stressful and demanding office. Ability to meet the public and to provide correct and timely information. Good organizational skills. Ability to operate multiple-line phone system and copier. Ability to use computer programs (Microsoft Word, EXCEL, ACCESS, Outlook). Appointment Information This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search posting closes. The collective bargaining agreement sets a wage of $20.082/hour ($39,159.90 annually). Sponsorship for work authorization is not available for this position. This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy. For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************ Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on January 5, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. Upload your cover letter, resume, and names and contact information for three professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact ******************. For questions regarding the application process, please contact ************. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu. Requisition ID: 1033898 Job Category: Administrative Support Apply at: *************************
    $39.2k yearly Easy Apply 12d ago
  • IT 1

    International Control Services, Inc.

    Technical support representative job in Decatur, IL

    Job DescriptionSalary: $16.25-$20.00/hr. Information Technology 1 Encompasses all aspects of sourcing, installing, and maintaining company networking systems, company computers, software, and other equipment and processes to store, process, retrieve, transmit, and protect confidential and proprietary information. ESSENTIAL FUNCTIONS Confer with users, management, vendors, and technicians to assess computing needs and system requirements and at times solicit cooperation from necessary personnel to resolve problems. Stay abreast of advances in technology and evaluate the organization's technology use and needs to recommend improvements, such as hardware and software upgrades. Manage floor backups, security and user help systems and develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. At the direction of the IT Manager, evaluate proposals to assess project feasibility and requirements, and meet with appropriate personnel to implement and train employees on the new equipment, software, and /or processes. POSITION QUALIFICATIONS Ability to work required overtime to support manufacturing needs and requests from our customers. Must be able to lift up to 40 lbs and stand and/or sit for long periods of time. High level of computer knowledge/experience using Microsoft Windows format to be able to adapt to other programs used for this position. Strong knowledge of IT Systems, Windows desktop operating systems, hardware, software, backup, user support, firewalls, switches, routers, TCP/IP, networking, and related experience. Operating systems include, but are not limited to Windows 98, Windows XP, Windows 7, Windows 10, and Windows 11. General network operating system experience preferred. Excellent communication and customer service skills. Microsoft Office Level II skillset. (i.e. Strong Word, Excel, and Access skills) EVALUATED COMPETENCIES Productivity Cooperation Safety Compliance Accuracy/Quality Initiative Self-Motivated Attendance Accountability Goal Oriented Decision Making Reliability Detail Oriented Education & Experience:Associate degreeor High School / GED with two to four years of related experience approved by management. Why Join ICS? Paid Holidays Comprehensive health, dental, and vision plans Company-provided Short-Term Disability and Life Insurance. 401(k) plan with a generous match. Were committed to supporting our team with valuable benefits that grow with you.
    $16.3-20 hourly 15d ago
  • Autism Support Specialist - Entry Level

    Hopebridge 3.5company rating

    Technical support representative job in Terre Haute, IN

    Job DescriptionWhy You'll Love this Behavior Technician / Registered Behavior Technician Job! Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Behavior Technician (BT) / Registered Behavior Technician (RBT) with Hopebridge in Terre Haute, IN, where every day is a new opportunity to make a difference in kids with Autism! At Hopebridge, you're not just following a career path - you're shaping your own journey with the support of our cutting-edge internal development programs. Pay: $16.80 - $20.00 / hour based on experience and completion of RBT certification *training is paid at a lower rate Behavior Technician / Registered Behavior Technician Benefits Paid RBT Certification - No experience necessary, we will help you get trained on the job! Annual $75 Professional Development Stipend: Invest in your growth and expertise in Autism intervention Exclusive professional development programs tailored for working with children on the autism spectrum and fuel your career growth Flat-Rate Pay: Unlike other providers, we pay a flat hourly rate, rather than differing rates for billable and non-billable hours Get up to 50% of paycheck before payday through Rain app Health, Vision, and Dental Insurance: Prioritize your physical well-being 18 Days of PTO: Enjoy paid time off, holidays, and a flex holiday 401K Retirement Options with Company Match: Secure your financial future Opportunity to Relocate: Explore exciting career possibilities in any of our states Monday through Friday Schedule: Say goodbye to nights and weekends Fun at Work: Engage in regular in-center celebrations, spirit weeks, competitions, and team-building opportunities Our goal is to establish a caring clinical setting for our patients, both now and in the future. If you're prepared to start a career that leaves a meaningful impact, apply for the Behavior Technician position today! Responsibilities Create an environment that fosters skill acquisition, functional communication, and school readiness for children Learn directly from Board Certified Behavior Analysts (BCBA) to provide therapy that transforms lives Review behavior plans and instructional materials to ensure consistent implementation and monitor outcomes Complete daily progress notes related to the implementation of the intervention plan Work with children by creating an environment that champions continued skill acquisition and development of functional communication, peer interactions, and school readiness, just to name a few Celebrate victories (both big and small!), help kids and families celebrate milestones, and get more high fives than you've ever thought possible Required Skills At least 18 years of age High school diploma or equivalent Hopebridge-BT-TerreHaute (IN)
    $16.8-20 hourly 11d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Champaign, IL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 9h ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Charleston, IL?

The average technical support representative in Charleston, IL earns between $27,000 and $43,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Charleston, IL

$34,000
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