Technical support representative jobs in Columbia, MO

We are hiring for IT field service technician Eldon MO 9 months contract Pay - $26/hr Electro-mechanical and printer hardware support experience

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Full-time Description Are you someone who enjoys helping others, solving problems, and learning new technology skills? We're looking for a Help Desk Technician I to join our IT team as the first point of contact for employees needing technical support. This entry-level role is perfect for someone with strong customer service skills and a passion for technology who wants to grow in the IT field. As a Help Desk Technician I, you will assist with day-to-day troubleshooting, support onboarding and offboarding tasks, and help keep our systems running smoothly. You'll interact with staff across the company, provide clear and friendly guidance, and escalate issues when needed. If you're dependable, detail-oriented, and eager to learn, we'd love to meet you. Key Responsibilities: User Support Serve as the first point of contact for users via phone, email, or ticketing system Troubleshoot and resolve basic hardware, software, and network issues Provide step-by-step guidance to users for common technical tasks Support new hire onboarding, including workstation setup and account creation Assist with offboarding tasks, such as collecting equipment and disabling accounts Escalate more complex issues to senior IT staff as needed Hardware & Software Maintenance Install, configure, and update desktops, laptops, and peripheral devices Perform routine workstation maintenance and basic hardware repairs Install approved software and apply necessary updates Ensure workstations meet company security and configuration standards Maintain accurate inventory of IT equipment including laptops, monitors, and peripherals Ticketing & Documentation Track and prioritize help desk tickets to meet established service timelines Document issues, troubleshooting steps, and resolutions clearly and accurately Identify recurring problems and contribute to user guides and documentation Assist with maintaining IT knowledge base articles System & Network Support Support basic account management including password resets and MFA assistance Assist with basic network troubleshooting (connectivity checks, cable tracing, Wi-Fi support) Monitor system alerts and notify senior IT staff of potential issues Follow established IT policies, procedures, and security standards Collaboration Work closely with System Administrators and other IT team members on support tasks and projects Maintain friendly and effective communication with users to ensure a positive support experience Support departmental initiatives and take on additional tasks as assigned Requirements Required High school diploma or equivalent Basic understanding of computer systems, hardware, software, and networks Strong customer service and communication skills Ability to explain technical information in simple, clear language Good time management and task prioritization skills Proficiency with Microsoft Office Suite or equivalent tools Preferred Associate degree in IT or related field CompTIA A+, Network+, or similar certification Experience with ticketing systems, Windows OS, and Active Directory Previous IT support or customer service experience Additional Skills Team-oriented with a willingness to learn Strong attention to detail and organizational skills Ability to follow established procedures and work independently Professional, service-focused attitude Reliable and punctual Physical Demands & Work Environment Ability to lift and carry up to 40 lbs of equipment (monitors, computers, printers). Ability to occasionally walk up and down stairs while transporting equipment. Must be able to stand, bend, kneel, and move equipment as needed for workstation setups or troubleshooting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

This is an On-Site role, Monday - Friday, Business Hours Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. Responsibilities: Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Gather/Capture client and problem information Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately Assist in the creation/maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. Microsoft and CompTIA certifications are preferred. $20-$24/HR

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience. As a Technical Support Specialist your responsibilities will include: RESIDING IN THE STATE OF MISSOURI Maintaining data integrity of inventory systems Partnering with all affiliate business units to maintain necessary network information Responding to various Service queues as required to meet objectives and SLA agreements Handling customer record assignments for all fiber orders Answering phone calls and chats from technicians and other business groups Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions Participating in specialized task or focus groups to efficiently support the direction of our company Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses Other duties as assigned to meet the needs of the department Qualifications WHAT IT TAKES TO CATCH OUR EYE: MUST RESIDE IN MISSOURI High School Diploma/GED or equivalent experience Vocational training in a related field, i.e.; computerized records management One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems Fluent skills in Excel including building spreadsheets and using macros Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc. Demonstrated ability to grasp new and complex concepts quickly Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms Strong analytical and problem-solving skills Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks Ability to work various shifts, including weekends and holidays Ability to work Overtime as needed by the business BONUS POINTS FOR: Associate degree in Electronics/Communications/Computer Science Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process Proficient use of Excel and demonstrates the ability to create macros and complex formulas Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues. #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Full-time Description Basic Description: Help Desk Technician is an entry level IT position with a strong focus on customer service. In this role you will handle tickets and phone calls as you help Flat Branch solve its technical challenges. As Help Desk Technician, you will assist our end users with basic tasks such as password resets and account logon issues, as well as troubleshooting unique technical issues. Help Desk Technicians are the first point of contact for our users and are the face of our department. We encourage a high level of customer service and focus on customer experience as we deliver technical solutions. Responsibilities: Managing incidents through company ticketing system (HaloITSM) Remotely assisting company employees via Telephone, chat, email, and remote session. Image and prepare computer hardware for deployment within company Install and manage printers on end user devices Assists in end user training on all IT related technologies. Support end users with Microsoft Office and Microsoft Windows platforms Other maintenance duties as assigned Occasional travel is required Requirements Qualifications & Skills: Customer Service focus with a positive attitude and open mindedness Passionate about learning Organized and ability to manage own workload Able to lift and carry 40lbs Prolonged periods sitting at a desk and working on a computer.

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US and we welcome you to search the thousands of jobs in our cutting-edge GEM system for employment opportunities that fit your qualifications. Job Description Job Title: Deskside Support Representative Distributed Client Services Location:Columbia,MO Duration: 12 months with possible extension. Job Summary: · Windows 7, MS Office suite, hand on hardware support, wifi support, VPN support. · Mobile device support/ MDM application and remote service delivery · Remote Deskside Support skills with a heavy concentration in O365/OWA · Majority with Windows environment. · Imaging, hardware break/fix, software installation, email support, printer support, etc. Qualifications share your response this is an immideate offer position Additional Information For more information, Please contact shubham ************

Job DescriptionSalary: Williams-Keepers LLC, one of the largest privately owned public accounting and business consulting firms in Missouri, seeks a highly motivated and skilled IT Support Specialist to join its Columbia office team. The ideal candidate will have a background in providing end-user support, managing inventory, and installing hardware and software. This on-site role requires excellent problem-solving skills, attention to detail, policies, and procedures, as well as a commitment to working collaboratively in a team environment. This is an entry-level, hourly position. Essential Responsibilities End User Support: Provide technical assistance to end-users, resolving hardware and software issues efficiently and effectively. Inventory Management: Maintain and manage IT inventory, including hardware and software assets, ensuring accurate tracking and reporting. Hardware and Software Installation: Install, configure, and troubleshoot computer hardware, software, and peripherals. Office Space Setup: Set up and maintain IT infrastructure in office spaces, ensuring all equipment is operational and meets user needs. Conference Room Assistance: Support and maintain conference room technology, including audiovisual equipment, to ensure smooth operation during meetings. End User Training Documentation: Develop and update user guides and training materials to assist end-users in understanding and utilizing IT resources effectively. Microsoft Access and Power BI: Utilize Microsoft Access and Power BI for data management, analysis, and reporting. Compliance: Adhere to and enforce company policies, procedures, and checklists to ensure consistent and reliable IT support. Team Collaboration: Work collaboratively with other IT team members to share knowledge and resolve issues efficiently. Qualifications and Skills A minimum of an associate's degree in information technology from an accredited college or university is required. 1 - 2 years of demonstrated experience in a similar role. Strong knowledge of computer hardware, software, and peripherals. Understanding of basic networking and security principles. Excellent troubleshooting and problem-solving skills. Ability to follow detailed checklists, policies, and procedures. Strong communication skills, both verbal and written. Ability to work effectively in a team environment. Strong organizational and time management skills. Ability to handle multiple tasks and prioritize effectively. Proficiency in with the Microsoft Office Suite of products, including Access and Power BI Certifications in IT support (e.g., CompTIA A+, CompTIA Network+) are a plus. Performance Expectations Adhere to all firm policies and procedures, as outlined in the Associate Handbook. Be pleasant, courteous, and helpful with staff and clients. Be efficient and organized when carrying out tasks. Maintain a neat and organized work environment for maximum efficiency and productivity. Maintain strict confidentiality of all client and business transactions. Effectively manage numerous tasks and projects. Demonstrate excellent written and verbal communication skills. Demonstrate a professional attitude and support a teamwork-oriented environment. Develop positive working relationships with clients and co-workers. Must have exceptional attendance. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 25 50 pounds at times. Extended hours are required at certain times throughout the year, depending on client service needs. Specific responsibilities and requirements of the IT Support Specialist may vary depending on the firm's specific needs. WK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We're on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role: Don't see any technical openings that suit your interests and skills? We're constantly creating new positions as we continue our mission of helping people better access and afford care. We're always excited to hear from talented technical folks -- interested in software engineering, data, product management, I.T., and beyond. Please submit your resume, and we'll follow up when there's a role that might suit you! Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana. Benefits We Offer: Medical, dental and vision insurance $4,400 annual HSA contribution Paytient Health Payment Account (HPA) Monthly lifestyle spending stipend Five weeks of annual PTO Week-long fully paid 'summer break' for all employees! Ten weeks of bonding leave for new parents Two weeks of caregiver leave Employer paid short-term and long-term disability 401k plan access with a 4% employer match Stock options in Paytient ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come ******************. If you receive emails from any domain other ******************, do not respond and report it to us immediately.

This is an entry-level position that will be responsible for installation, management, support, and maintenance of physical and virtual Windows Workstations running on-prem. Maintenance of all systems includes troubleshooting hardware and operating system issues, performing firmware and operating system updates and patches, and adjusting resources allocated to virtual machines when needed. Communication with technical support and the customer is required when investigating issues with hardware and/or operating system issues. Job Functions and General Responsibilities: Troubleshooting: Diagnosing and resolving technical problems with desktop workstations, networks, and software for internal or external clients. User Support: Providing clear, step-by-step guidance to users who may not be tech-savvy, ensuring they understand how to use systems and resolve issues. Installation & Configuration: Installing, upgrading, and configuring hardware, software, and other IT equipment. System Maintenance: Monitoring system performance and maintaining the stability of the IT infrastructure. Product Assessment: Evaluating and assessing new technology products like computers, software, and peripherals to ensure compatibility. Knowledge, Skills and Abilities: Communication Skills: The ability to listen to users' problems and explain technical concepts clearly and concisely. Problem-Solving: Strong analytical and critical thinking skills to identify the root cause of technical issues and implement solutions. Customer Service: Patience, empathy, and a focus on providing a positive experience for users seeking assistance. Some Experience with server hardware and firmware, including racking & stacking hardware. Ability to adapt to varying situations and troubleshoot performance issues and connection issues. Qualifications: Minimum of one year of experience with computer information technology systems. A degree in Computer Science or a closely related field from an accredited college, university, or technical training institute is preferred. Internships and personal projects would count. The above job description in no way implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.

The primary responsibilities of this position include advising students and families with financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations. The position is student-oriented, requiring some overtime at the beginning and ending of enrollment periods. This is a full-time, FLSA non-exempt position with all benefits including membership in the Public Education Employee Retirement System of Missouri (PEERS). All candidates must submit a completed online application at our website: ************************** A cover letter, resume/curriculum vitae, transcripts, and any other relevant documents should be uploaded with the application. Review of applications will begin immediately. Qualifications Qualified candidates must have a Bachelor's Degree or commensurate experience. The preferred candidate will possess knowledge of federal and state student financial aid programs (however training will be provided). This position requires excellent verbal, written, and interpersonal communication skills, organizational skills, problem-solving skills, and critical thinking skills. Additionally, the ideal candidate must be detail-oriented, have the ability to multi-task and work under pressure, maintain confidentiality, maintain accurate and complete records, and meet deadlines, complete projects accurately and on a timely basis, present a professional image in all telephone and personal contacts, and must have computer skills. Some travel to MACC's off-campus locations is required as well as attending periodic training conferences. Job Responsibilities * Advise and assist students with financial aid applications and other issues and concerns as they arise. Financial aid programs include, but are not limited to: Federal Pell Grant, Federal Student Loans, Missouri A+ Scholarship, Access Missouri Grant, MACC scholarships, etc. * Coordinate and award financial aid programs to eligible recipients by applying knowledge of federal regulations, institutional policies and procedures, and professional judgement. * Review financial aid applications, inform students of missing information (i.e. academic transcripts, tax documents, etc); correspond with students if they are not eligible for financial aid programs and assist them to resolve issues, when possible; review enrollment and degree audits to determine course eligibility for financial aid programs. * Collect, inspect, and process documentation required for "Verification" of a student's financial aid application (FAFSA) in accordance with federal regulations and IRS publications. * Calculate financial aid program eligibility and enter awards into various computer systems. * Conduct college planning/financial aid informational presentations to special groups, when needed. * Refer students to proper personnel for special services. * Collaborate with academic advisors and other Student Affairs staff concerning admissions, student enrollment, and other various services, as needed. * Collaborate with LARC staff to promote tutoring services. * Discuss tuition rates, payment deadlines, payment plan options, late registration fee, and refund policy. * Discuss withdraw procedures and consequences to various aid programs, Satisfactory Academic Progress guidelines, and Return of Title IV aid policy. * Assist instructors with class presentations involving financial aid and financial literacy topics. * Assist in the management of due dates for various federal and state reports, surveys, etc. * Computer data entry and other related duties as assigned. * Perform other duties as assigned.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

On-Site, Monday - Friday, 8:00 a.m. - 5:00 p.m. Salary starts at $50,000 State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at ************************* State Technical College of Missouri's IT Department is looking to add a new skilled and highly motivated technician to the team. This individual will serve as a skilled end-user support representative, technology installer, localized classroom/conference room technology expert, and tier 2 systems support specialist. You will report to the Director of Information Technology and help lead the charge on existing and upcoming projects as they relate to the installation and maintenance of all systems supported by IT. Apply today at ***************************************** Minimum Qualifications * 5 years of work experience as it directly relates to the position * Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues * Experience with using various software deployment methods including deployment tools, scripts and batch files * Experience with video and sound equipment including projectors and racked AV equipment * Excellent interpersonal skills with a focus on customer service * Ability to work collaboratively in a team environment and on independent projects * Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support * Must be able to lift and carry or otherwise move up to 70 pounds regularly/occasionally * Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment. * Must be able to operate test equipment, machinery and AV equipment; use power tools; lift heavy loads up to 50 lbs.; work at heights using ladders and scaffolding; and drive a motor vehicle. Preferred Qualifications * Previous experience working in technology support in education or higher education strongly preferred Essential Job Duties * Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment * Provide technical support for classrooms, conference rooms, offices, labs, eateries, and any other spaces controlled by the College * Train users including students, staff, and faculty, on the proper use of hardware and software * Install and configure computer hardware and peripheral equipment, including but not limited to, monitors, keyboards, printers, laptops and other mobile devices in all College spaces as assigned * Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices * Troubleshoot and assist with repairing network-connected, device-related issues such as LAN and WLAN connectivity and equipment connectivity (computers, access points, servers, printers, telephones) * Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications, third-party applications used in teaching and administrative environments, and all other software controlled/deployed by IT * Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned * Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments * Provide occasional IT/AV support at evening and weekend high-profile events and meetings * Help maintain inventory control for all computers and computer-related equipment * Other duties as assigned State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.

Job Description This is an On-Site role, Monday - Friday, Business Hours Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. Responsibilities: Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Gather/Capture client and problem information Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately Assist in the creation/maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. Microsoft and CompTIA certifications are preferred. $20-$24/HR Powered by JazzHR htl LpLNj4A

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience. As a Technical Support Specialist your responsibilities will include: RESIDING IN THE STATE OF MISSOURI Maintaining data integrity of inventory systems Partnering with all affiliate business units to maintain necessary network information Responding to various Service queues as required to meet objectives and SLA agreements Handling customer record assignments for all fiber orders Answering phone calls and chats from technicians and other business groups Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions Participating in specialized task or focus groups to efficiently support the direction of our company Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses Other duties as assigned to meet the needs of the department Qualifications WHAT IT TAKES TO CATCH OUR EYE: MUST RESIDE IN MISSOURI High School Diploma/GED or equivalent experience Vocational training in a related field, i.e.; computerized records management One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems Fluent skills in Excel including building spreadsheets and using macros Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc. Demonstrated ability to grasp new and complex concepts quickly Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms Strong analytical and problem-solving skills Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks Ability to work various shifts, including weekends and holidays Ability to work Overtime as needed by the business BONUS POINTS FOR: Associate degree in Electronics/Communications/Computer Science Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process Proficient use of Excel and demonstrates the ability to create macros and complex formulas Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues. #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.