Technical support representative jobs in Eau Claire, WI - 72 jobs
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Daily Living Support Specialist
Consumer Direct Care Network Wi 4.5
Technical support representative job in Eau Claire, WI
Join Our Team as a Daily Living Support Specialist Flexible Hours! Do you love helping people? Do you love working with youth and families? Are you compassionate, reliable and have great communication skills? Are you honest, trustworthy, patient and a good role model? If you answered yes to the above, we would love to hear from you! We are looking for a Daily Living Support Specialist in Eau Claire, WI caring for two brothers and assisting their Mom!
Benefits: You will be working for a family that is very appreciative of what you do! You would be helping a family live their best life!
Hours/Desired Schedule:
• 4 hours a week to start
• Flexible scheduling
• Midafternoons on Thursday and Friday afternoons
Location:
• In the members home
Pay: $17.60
Tasks
• Feeding Tube
• Lifting/ transferring
• Assisting with exercises
• Helping with wheelchairs
• Organization help
• Dressing help in the future
Children Like
• Disney movies
• Tv & Tablet
• Nintendo plushies
• Dogman or cat kid books
• Legos, needs assistance with those
• Minecraft/Roblox
• Pokémon cards
Preferred Qualifications:
• Ability to lift 60/70 pounds
• Understanding of rare genetic neurodegenerative conditions
Requirements*:
• Willing to undergo a caregiver background check prior to hire
• Valid driver's license and reliable transportation
Please contact if you are interested in learning more!
*Must be able to successfully pass a background check before being hired. If hired, Consumer Direct Care Network (CDCN) will not be your legal employer on record. If hired by a Member or their Managing Party, your legal employer on record would be the Member. CDCN's role is to assist the Member or Managing Party in recruiting a Direct Care Worker. The Member or Managing Party has the sole authority to hire or dismiss any potential Direct Care Worker.
$17.6 hourly 1d ago
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Computer Field Tech Position-Eau Claire WI
BC Tech Pro 4.2
Technical support representative job in Eau Claire, WI
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Help Desk
Group Health Cooperative 3.2
Technical support representative job in Altoona, WI
The IT Helpdesk employee plays a crucial role assisting in the support, troubleshooting, and maintenance of IT systems. This position actively participates in daily Scrum stand-ups, collaborates with cross-functional team members, and follows Agile principles to contribute to efficient problem resolution and continuous improvement. IT Helpdesk staff provides assistance in diagnosing and resolving user issues, ensures adherence to IT policies, and actively engages in the IT support lifecycle within Agile principles.
Essential Position Functions
Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
Ensure adherence to IT policies and procedures, aligning activities.
Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
Communicate effectively with users, providing assistance in a user-friendly manner.
Support IT inventory management activities, ensuring real-time accurate tracking of assets.
Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
Assist in documenting IT processes and troubleshooting procedures.
Minimum Requirements of the Position
Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
Exposure to or basic experience with IT support functions, hardware, and software troubleshooting.
Exposure to or basic development of effective written and oral communication skills.
Exposure to or basic development of collaborative teamwork skills.
Aptitude for developing problem-solving skills in an IT support context.
Certification Requirements
Although it is not realistic for every candidate to carry all listed certifications, it is expected that the employee/candidate be certified in Scrum and credentialed in at least two of the Azure certifications listed below. It is also acceptable to suggest and achieve equal alternative certifications.
Scrum Certification: Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master (PSM I) to demonstrate proficiency in Scrum principles and practices.
ITIL 4 Certified (required within 1 year)
AZ-900 Microsoft Certified Azure Fundamentals (required within 1 year)
CompTIA A+ Computer Technology Industry Association (preferred)
Group Health Cooperative of Eau Claire complies with applicable Federal civil rights laws and does not discriminate, exclude or treat candidates less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes).
The Cooperative is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. The Cooperative is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees and members feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.
This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: ************************. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.
$48k-74k yearly est. Easy Apply 4d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Eau Claire, WI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$51k-69k yearly est. 21d ago
Adult Residential Support Professional - Full Time 1st Shift
Lutheran Social Services 3.6
Technical support representative job in Eau Claire, WI
Adult Residential Support Professional
Full Time, 7am-3pm Monday-Friday | Lutheran Social Services (LSS)
Lutheran Social Services is seeking a dedicated Adult Residential Support Professional to join our team at Fahrmen Team, a 42-bed adult residential treatment facility. Fahrmen Center provides inpatient addiction services for both men and women, as well as restorative justice programming for individuals involved with correctional systems.
Position Overview
Under supervision, this role involves providing care, services, and treatment to clients in our Addictions and Restorative Justice (ARJ) programs. Clients may present with substance use disorders and/or criminogenic risk factors, requiring responsive and compassionate support.
Key Responsibilities
(This list is not exhaustive; additional duties may be assigned as needed.)
Collect urine specimens and administer breathalyzer tests
Support, interact with, and monitor residents while serving as a positive role model
Document resident behaviors and maintain accurate records and reports
Perform general housekeeping and cleaning tasks
Organize and distribute clothing, bedding, and supplies
Monitor or administer medications per program policies
Share client status updates with external partners while maintaining confidentiality
Identify and respond appropriately to emergencies or crises
Support residents in achieving treatment plan goals
Work independently and problem-solve effectively
Attend staff meetings and participate in required trainings
Assist with meal preparation, grocery shopping, and life skills development
Transport residents to appointments, meetings, and activities
Lead educational group activities within program guidelines
Provide basic first aid when necessary
Perform other duties as assigned
Perks & Benefits
Mileage reimbursement
Paid Time Off (PTO)
403B retirement contribution option
Annual raises prioritized for employees
Employee Assistance Program (EAP)
Service awards and recognition
Education & Experience
High School Diploma or GED required
Related experience or college credits in social work, human services, psychology, or similar fields may be required depending on contract needs
Prior experience in a similar role preferred
Strong reading, writing, math, and problem-solving skills
Ability to follow direction, maintain professional boundaries, and work collaboratively with patience, flexibility, and self-control
Certificates, Licenses & Registrations
Valid driver's license preferred
Must meet LSS auto insurance requirements and pass a satisfactory Motor Vehicle Record (MVR) check
DHS 83 training (Fire Safety, First Aid, Choking Procedures, Standard Precautions, Medication Administration) preferred; required after hire
Skills
Strong verbal and written communication skills
Basic computer proficiency for timecards, email, HRIS, EHR systems, and online training
Physical Demands & Work Environment
Frequent standing, bending, stooping, crouching, kneeling, stair use, and walking
Work primarily in a community-based residential setting
Exposure to outdoor conditions while supervising resident activities, assisting with snow removal, or yard care
Moderate noise level in the work environment
Travel
Day travel required up to 25-50%, depending on role responsibilities
Lutheran Social Services is an Equal Opportunity Employer (EOE).
$28k-33k yearly est. 47d ago
Customer Support Technician
W S Darley & Co 3.3
Technical support representative job in Chippewa Falls, WI
Since 1908, Darley, a family-owned business, has driven steady growth while passionately serving the world's first responder and tactical communities by providing high quality, safe and innovative products with unmatched commitment and service. Corporate headquarters is in Itasca, Illinois, while state of the art R&D and manufacturing operations are in Chippewa Falls, Wisconsin, and Janesville, Iowa. The Pump Division, located in Chippewa Falls, WI is currently seeking a Customer SupportTechnician to add to its team. This Job is located in Chippewa Falls, WI.
Benefits:
Job Stability with industry leader, health Insurance, including medical, dental and vision, life Insurance, short term disability, long term disability, 401k match, 401k profit sharing, tuition reimbursement, nine paid holidays, generous PTO policy, bonus structure, boot reimbursement, company picnics/ holiday parties, safety incentives and so much more!
General Responsibility: Shall Serve as the first line of communication for our Sales Team and customers regarding pumps and pump parts; including repairs and general operating and maintenance questions.
Specific Responsibilities and Authorities
Respond to inquiries/ questions regarding part and pump quotes and orders and the repair and general operation of Darley pumps and parts, for both commercial and government accounts.
- Provide customer with necessary information to help them determine what is needed for repair or replacement or the general operation of Darley pumps, accessories or parts.
- Enter quotes for parts and accessories, including costs and lead times, and the shipping charges as requested.
- Enter parts orders
- Enter pump orders
- Enter parts that were not needed or for repair or warranty
- Provide customers with information for our service centers to repair their pump
- Enter repair orders when customer wants Darley to do repairs
- Respond to inquiries/ questions concerning maintenance or repair of Darley Products
- Improve processes within the department, leading small to medium scope projects that enhance customer experience and reduce internal labor input.
- Provide follow-up information for any of the above
AAP/EEO Statement
W.S. Darley and Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
Requirements
Qualifications:
Associate degree in a mechanical, technical or business field related to manufacturing or equivalent experience.
Mechanical aptitude, Troubleshooting, Diagnostic and communication skills
Understanding of Enterprise Resource Planning Systems (JD Edwards experience is a plus)
Microsoft office suite experience
$31k-40k yearly est. 60d+ ago
IT Service Support Technician
Valley Craft 3.5
Technical support representative job in Lake City, MN
Responsive recruiter Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Donation matching
Free food & snacks
Health insurance
Paid time off
Signing bonus
Vision insurance
Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Use your skills as an innovative technology solutions IT Service SupportTechnician. If you're up to the challenge, then take a chance at this rewarding opportunity!
SIGNING BONUS: $1,000
Pay: Competitive compensation based on skills and experience
Schedule: 8:00 am - 4:30 pm
BENEFITS:
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Position Overview:
Under the supervision of the Director of Finance, the IT Service SupportTechnician delivers prompt and effective technical assistance and training to end users across multiple technology platforms.
This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment.
The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.
Responsibilities:
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
Assist with the maintenance and support of Windows servers.
Provide maintenance and support for the IP phone system and video conferencing equipment.
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
Coordinate hardware and software repairs with external vendors as necessary.
Execute special projects as assigned by management.
Qualifications:
Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment.
Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired.
Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status
. Compensation: $55,000.00 - $65,000.00 per year
Valley Craft is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Professional Grade Quality…. Built to Last…. Made in the U.S.A.
$55k-65k yearly Auto-Apply 39d ago
Customer Service Representative
Fastsigns 4.1
Technical support representative job in Eau Claire, WI
FASTSIGNS #2079 is hiring for a Customer Service Representative to join our team! A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$17 hourly Auto-Apply 60d+ ago
Customer Service Representative
Citizens State Bank 3.4
Technical support representative job in Chippewa Falls, WI
Work for a company where employees make the difference and opportunity awaits !
Something is happening at Citizens State Bank (of Cadott, Chippewa, Cornell, Stanley, Prentice & Stratford), employees are accomplishing things never thought possible!
Our Customer Service Representative position is vital to our company! Customer Service Representatives are the face of the company, helping customers with processing transactions and opening accounts, while also looking for opportunities to better help them achieve their dreams! Our mission of “relationships built on trust” starts with our CSRs and the impact that they make on our customers.
Development and advancement programs available to grow career and earning potential.
Citizens State Bank is looking for talented, motivated, sales-oriented individuals to join our team. We are looking for individuals interested in working for a company that values employee development, goals, accountability, results, reward and recognition, and growth! Come challenge yourself at Citizens State Bank. Qualified applicants will have an aptitude for helping people through positive interaction and the ability to recommend solutions.
Does this sound like you? Apply today!
About Citizens State Bank:
At Citizens State Bank, employees are our most important asset. We value employee input and ideas and partner to help our employees develop and flourish. Citizens State Bank is a well-established $140 million-dollar community bank impacting the communities of Cadott, Chippewa Falls, and Cornell.
At Citizens State Bank, you receive competitive wages and benefits :
401K program with match and elective contribution options and an employer sponsored profit sharing
Over 15 days of PTO in your first year with a progressive scale as your longevity grows
Health (with a near site clinic), dental, and vision benefits
100% employer paid Long-term disability, short-term disability, life insurance, AD&D, and an EAP
Health Savings options
Voluntary Accident Plans
$28k-37k yearly est. Auto-Apply 60d+ ago
Customer Service Representative II
Genpt
Technical support representative job in Eau Claire, WI
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES:
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$29k-38k yearly est. Auto-Apply 2d ago
Licensed Personal Lines Customer Service Representative
Midwest Select Insurance Group LLC 4.2
Technical support representative job in Eau Claire, WI
Job DescriptionBenefits:
Identity theft Protection
401(k) matching
Competitive salary
Dental insurance
Paid time off
Vision insurance
A Licensed Personal Lines Customer Service Representative at Midwest Select Insurance Group, LLC (MSIG) is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow associates while conducting specific service and marketing activities.
Responsibilities
Work with agency producers to place new personal lines business.
Provide service to existing clients related to updating policies, providing quotes, taking payments, claims support, answering questions, and providing documentation.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Qualifications
Hold a property and casualty insurance license in the state of Wisconsin.
Demonstrate a strong willingness to learn and become an expert in your craft.
Understand insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills, as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
$31k-37k yearly est. 28d ago
BI Help Desk Analyst
Black River Memorial Hospital, Inc. 4.1
Technical support representative job in Black River Falls, WI
Black River Health has an immediate opening for a Help Desk Analyst in the Business Intelligence Department. The Help Desk Analyst provides maintenance of the computer desktop environment through the utilization of the internal Business Intelligence (BI) Information Technology (IT) Help Desk. Functions as first-level support for users of computer applications and systems. Responds to user inquiries regarding software and hardware, and perform tasks to resolve problems or obtain solutions for users. This position:
Full-time, 80 hours per pay period, Day Shift, benefited. (Full-On-Site Required)
Essential Duties:
Provides IT Help Desk support and resolves problems to the end user's satisfaction.
Monitors and responds quickly and effectively to requests received through the IT Help Desk
Monitors Service Desk for tickets assigned to the queue and processes first-in first-out based on priority.
Modifies configurations, utilities, software default settings, etc. for the local workstation. Performs timely workstation hardware and software upgrades as required.
Manages computer workstation setup and deployment for new employees. Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment or software. Installs, tests, and configures new workstations, peripheral equipment and software.
Educational Qualifications:
Minimum of three semesters completed in an accredited Information Systems associate degree program and in good standing required
Associate's degree in Information Systems
Bachelor's Degree in Information Systems, Business, Communications, or related field preferred
2 years of relevant technical experience preferred
Make Black River Health your home, we make transitions seamless. You will also appreciate excellent benefits, a positive and pleasant hospital environment that values teamwork, and a passionate focus on patient care. Now is your chance to join this new and exciting opening at Black River Health.
"Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."
$32k-47k yearly est. Auto-Apply 60d+ ago
Assistive Technology Professional
United Seating & Mobility
Technical support representative job in Eau Claire, WI
At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
The pay range for this position is $45,000-$70,000 Salary + commission. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
JOB PURPOSE:
The Assistive Technology Professional (ATP) plays a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique needs of our clients. This position involves working closely with clients, families, therapists, and physicians to ensure the appropriate equipment is provided to maximize independence and enhance quality of life. A strong understanding of clinical conditions and extensive knowledge of rehabilitation equipment are essential for success in this role.
KEY RESPONSIBILITIES:
* Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessment findings and physician orders. This includes assessing physical abilities, environmental factors, and lifestyle considerations.
* Actively collaborate with an interdisciplinary team, including physicians, therapists (PT,OT,SLP), clients and caregivers to develop individualized plans of care to achieve client mobility goals.
* Recommend appropriate CRT equipment and associated interventions based on client's identified physical needs and mobility goals.
* Manage/Facilitate efficient procurement processes from equipment specification through delivery.
* Attain and apply clinical, technical and interpersonal skills in a needs analysis of complex mobility issues for individuals with various disabilities.
* Deliver and fit of equipment, assuring that functional goals established at the evaluation are met Provide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment. Includes instruction on operation, maintenance and and troubleshooting
* Complete/maintain accurate and detailed documentation pertaining to client interactions in a timely manner.
* Attaining/exceeding annual sales goals and objectives as established at beginning of each fiscal year.
* Consistently reviewing and reporting on sales calls, sales outcomes, and sales opportunities.
* Maintaining all certifications and licenses, obtaining all required continuing education annually to assure no lapse in coverage.
* Maintaining eligibility status with various vendor systems as required to assure continuous access to facilities.
* Keeping abreast of funding requirements, learn the wide variety of products and manufacturers Numotion contracts with while utilizing and comprehending the technological advances within the Rehab Technology industry.
* Develop and maintain new and existing relations with various referral sources.
* Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
* Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
* Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
* The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
* Bachelor's degree in related field or an equivalent combination of education and relevant experience will be considered.
* Valid Assistive Technology Professional (ATP) certification.
* Demonstrate critical thinking, interpersonal and problem-solving skills required to generate appropriate, individualized recommendations for CRT equipment and interventions.
* Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)
* Must have valid Drivers License.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
* Minimum one (1) year experience working with complex rehabilitation technology.
* Ability to prioritize multiple tasks, responsibilities and projects independently and effectively.
* Previous experience in selling DME equipment.
* Extensive knowledge of various clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke.
* Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices.
* Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)
* Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations.
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to meet essential functions of the position with reasonable accommodations as necessary
* Frequent use of hands, wrists, fingers associated with computer equipment.
* Prolonged periods of time working at a desk and/or on a computer.
* Occasionally move and reach with arms and hands.
* Ability to lift/move up to 50 lbs and push/pull up to 100 lbs as needed.
* Ability to communicate effectively.
* Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
$45k-70k yearly 5d ago
Customer Service Representative
Thompsongas LLC 3.0
Technical support representative job in Hammond, WI
ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!
ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.
This is an onsite position.
Major Job Duties:
Handle inbound calls by asking probing questions to uncover sales and service opportunities
Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
Handle each call with a high level of professionalism, warmth and eagerness
Possess a working knowledge of all ThompsonGas products and service offerings
Hold a thorough understanding of policies and procedures related to safety, product delivery and service
Provide timely and accurate information on customer order status
Lead outbound calling operations in effort to collect from past due customers
Enter and update customer account information in CARGAS and MPX systems
Process billing payments for walk-in customers
Responsible for processing driver daily paperwork
Other duties and projects as assigned
Education and Experience:
Degree or equivalent experience required
3+ years of Customer Service experience (Call center experience preferred)
Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
Previous experience with CARGAS and MPX systems preferred, but not required
Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
Excellent computer skills including Microsoft office and data entry skills
Ability to organize, multi-task and prioritize assignments in a fast-paced environment
High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
Flexible to work OT and weekends as needed during busy season
PERKS WITH US!
Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
Disability and life insurance
Paid time off that increases with tenure
Daily Pay Option that offers great flexibility and financial control
Employee training programs with career development/advancement opportunities
Employee recognition program
Quarterly bonus potential
Paid maternity and parental leave benefits
Tuition reimbursement program
This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.
ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
$31k-38k yearly est. Auto-Apply 60d+ ago
Student Technician
Roland MacHinery Co 3.6
Technical support representative job in Eau Claire, WI
Job Description
Student Technician
Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
Qualifications & Skills:
High School Diploma/GED is required.
Must possess a clean driving record
Desire to obtain a life long career in the heavy equipment industry.
Potential Future Responsibilities & Duties:
Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions
Identifies product improvements or new products by remaining current on industry trends, market activities, and competition
Maintains quality service by establishing and enforcing organization standards
Maintains professional and technical knowledge by attending factory training.
Contributes to team effort by accomplishing related results as needed
Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components
Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle
Large Diesel Engine repair and servicing
Construction Equipment Hydraulic systems repair and Servicing
Construction Equipment Electrical systems repair and Servicing
$17k-30k yearly est. 10d ago
Dynamic Server Support Technician
Worldwide Techservices Open 4.4
Technical support representative job in Eau Claire, WI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair tool kit
$30k-44k yearly est. 60d+ ago
Desktop Support Tech
Global Channel Management
Technical support representative job in Neillsville, WI
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Desktop Supporttechnician needs 3-4 years experience. Network certifications are pluses.
Desktop Supporttechnician duties include:
Install, configure, and administer Microsoft Windows operating systems
Install, configure, and support end user hardware
Provide desktop and application support
Provide outstanding customer service and communication to the end users? Other project and duties as assigned
Desktop SupportTechnician will be responsible for daily operation
duties of user support, administration, monitoring, and deployment of
new and replacement equipment. This Position will report directly to the
Site Operations Manager. Specific duties of the IT Technician will be
performed in accordance with the Customer priorities as directed by the
Site Operations Manager:
Additional Information
$35/HR
CTH
$35 hourly 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support representative job in Eau Claire, WI
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 9h ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Eau Claire, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$27k-35k yearly est. 21d ago
IT Service Support Technician
Valley Craft 3.5
Technical support representative job in Lake City, MN
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Dental insurance
Donation matching
Free food & snacks
Health insurance
Paid time off
Signing bonus
Vision insurance
Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Use your skills as an innovative technology solutions IT Service SupportTechnician. If youre up to the challenge, then take a chance at this rewarding opportunity!
SIGNING BONUS: $1,000
Pay: Competitive compensation based on skills and experience
Schedule: 8:00 am - 4:30 pm
BENEFITS:
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Position Overview:
Under the supervision of the Director of Finance, the IT Service SupportTechnician delivers prompt and effective technical assistance and training to end users across multiple technology platforms.
This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment.
The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.
Responsibilities:
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
Assist with the maintenance and support of Windows servers.
Provide maintenance and support for the IP phone system and video conferencing equipment.
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
Coordinate hardware and software repairs with external vendors as necessary.
Execute special projects as assigned by management.
Qualifications:
Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment.
Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired.
Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status
.
$31k-48k yearly est. 10d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Eau Claire, WI?
The average technical support representative in Eau Claire, WI earns between $32,000 and $46,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Eau Claire, WI