Technical support representative jobs in Great Falls, MT - 28 jobs

Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to; continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies. Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service. Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely. Will work towards competency in understanding various product lines and insurance requirements for those products. Upon completion of the provisional employment period of one-year, will have completed the required education and certification courses to promote into the Customer Service Representative II position. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures. Education/License/Experience Requirements: Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire Medical terminology course or certification preferred One year of related healthcare, customer service, call center, or insurance experience preferred Strong organization and communication skills required

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

SALARY RANGE $45,000 - $55,000 The Service Support Analyst is the front-line resolver in the Service Support Center, delivering fast, accurate Tier I support for client request via phone, chat, and tickets. The role identifies, triages, and troubleshoots incidents using the established knowledgebase, and runbooks/playbooks, aiming for first-call resolution. The Service Support Analyst documents incident fixes and continually strengthens the knowledgebase for future support. The role coordinates with Tier II teams, serves as incident manager for major incidents, and provides high-quality handoffs for advanced support, establishing clear, consistent client experience. DUTIES & RESPONSIBILITIES Client Point of Contact: Serve as the first point of contact for clients, ensuring proper phone and chat coverage during operating hours. Call Management: Answer incoming calls and efficiently route them to the appropriate departments or individuals. Level 1 IT Support: Provide Level 1 IT support and system administration for various client facing applications. Escalation and Issue Resolution: Analyze and escalate to Level 2 help desk support requests to the appropriate teams. Monitor and alert high-priority client issues to ensure timely and urgent resolution when necessary. Major Incident Management: Act as a major incident manager, coordinating teams, documenting solutions and providing routine updates to clients and internal staff during unplanned sev-1 and sev-2 outages. Chat Support: Oversee and manage all client chat interactions, including troubleshooting and routing issues to Level 2 support when required. Client Contact Database Management: Maintain and update the client contact database, ensuring that all information for clients, business partners, and vendors is current and accurate. System Administration: Serve as the system administrator for the JHA and ZenDesk portals. Responsibilities include adding and removing MDT and credit union resources, performing password resets, and providing user login support. Outage Management Assistance: Assist with outage processes, including troubleshooting, executing the urgent communication process via the third-party Statuspage system, and collaborating with other departments to ensure efficient triage and resolution. Quarterly Audits: Conduct quarterly audits of the JHA client portal and ZenDesk portal to ensure data accuracy and system integrity. Vendor Coordination: Manage 3rd party vendor requests, including passing quotes to clients and internal teams and assisting with troubleshooting as needed. Cross-Department Collaboration: Work closely with other departments to ensure smooth and timely workflow throughout the organization. Issue Escalation: Escalate issues to the appropriate teams and management to facilitate prompt resolution. Management Updates: Keep the management team informed of progress towards established objectives and report any significant challenges that arise. Documentation: Complete all required reports and records accurately and on time. Internal Knowledgebase: Responsible for documenting solutions, updating, and providing more detailed solutions to provide consistent experience for clients. Update Knowledgebase: Document using the KCS methodology for Knowledgebase refinement. Meeting Participation: Attend and actively participate in department meetings and committees as needed. Work Area Maintenance: Maintain a clean, secure, and well-organized work area. Special Projects: Complete special projects and any other tasks or duties as assigned. EDUCATION & EXPERIENCE REQUIREMENTS High school graduate or equivalent. 1-3 years of experience in a Service Desk or Technical Support role Financial Institution experience (Symitar preferred). Experience in a professional client services position. Experience with PC and associated hardware/software troubleshooting. Familiarity with remote support tools and identity/access management concepts PREFERRED KNOWLEDGE Thorough understanding of customer service practices. Thorough understanding of financial services. Thorough understanding of system administration. Knowledge of the Symitar core system. Knowledge of ticketing systems. WORKING CONDITIONS Special No hazardous or significantly unpleasant conditions (such as in a typical office). Ability to cover different shifts between the hours of 8:00 am-7:00 pm (EST). Additional hours, including Saturday/Sunday support, as required. Occasional travel overnight for training and conferences. Long duration of computer workstation usage. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionD.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report. Summary/Function:Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely. Requirements/Qualifications:•Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes•Proficient knowledge of basic computer hardware•Bachelor's degree in field of specialty or equivalent IT Support experience•Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems•Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise•Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels•Familiar with department policies, processes and procedures•Consistently treat others with respect and maintain professional attitude and behavior•Ability to work a variety of shifts•Ability to safely lift and carry as much as 35 pounds•Experience working in a team-oriented, collaborative environment•Highly self-motivated and self-directed•Organized and detail oriented•Ability to work in a fast-paced, regulatory, and time sensitive environment•Ability to triage and identify when escalation is necessary•Problem solving skills and critical thinking•Maintain or ability to obtain ITIL foundation certification within 1 year of start date Duties:•Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner•Attain performance goals set by management for resolving incidents and requests.•Be logged into the support queue defined hours; provide escalation support and satisfactory customer service•Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials•Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management•Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff•Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk•Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed•Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs•Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.•Manage time to adhere to SLAs while maintaining service excellence•Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base•Utilize ITIL best practices•Use and improve upon existing tools, services, and procedures•Other duties as assigned What we offer:Competitive salary plus excellent benefits and perks including, but not limited to: •Medical, Dental and Vision•Company 401(k)and ESOP contribution •Generous sick, vacation, and maternity/parental leave•Paid holidays•Professional Development Opportunities•Tuition Reimbursement ($15,000 lifetime cap)•Charitable gift-matching program•Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work. D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ACKNOWLEDGMENTPlease answer all questions carefully. By submitting this application for employment, I certify that all of the above information is true and complete and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in my termination of my employment at any time during the period of my employment, regardless of the amount of time that has passed. California applicants, please see D.A. Davidson's California Resident Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Great Falls Ace Hardware wants to add to our team. There are exciting things happening around here and we are hoping you would be a great fit to be part of it all! We want individuals who truly LIKE people, want to be around people, and be part of making a persons day just a bit better! If you have a specialty area you have knowledge in... awesome! If you don't have a specialty area but are eager to learn... we want to educate! *Both locations have opportunities available. About Great Falls Ace Hardware This is a local, family business known for its amazing customer service. General Summary The Helpful Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service: • Provide a positive representation of Great Falls Ace Hardware. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank them after interactions. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Ensure signage is current throughout the store. • Communicate any Store Support Center issue to General Manager for follow up. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be 16 yrs of age Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be no less than Sixteen (16) years of age. Ability to pass applicable Company background checks. Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders. Superb ability to multi-task Ability to function in a dynamic, fasted paced environment. Ability to adjust to changing priorities. Ability to enter orders using a computer keyboard or touch screen. Ability to take orders over the counter or phone. Ability to work independently and as part of a team. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Additional Information Looking for energetic happy customer service oriented team members.

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Specific Responsibilities: Meet or exceed monthly sales goals Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the auto and/or flat glass industry is a plus Computer literate, with working knowledge of work processing, business software and spreadsheet applications Proficiency to navigate tablet based technology Excellent communication skills Good organizational and time management skills Professional appearance and personality Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Compensation: $14 - $16 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

For Desktop support technician: Minimum of 2 years' technical experience in providing Field Support which includes: PC hardware repair (Dell/HP) Windows system support OS X Support (10% of techs should have this skill) Software installation/troubleshooting Performing Tech Refresh Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment General Core Competencies to be considered when hiring: Customer focused - Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity A minimum of two confirmed references is preferred. The following educational/technical certifications are preferred: Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support Dell/HP hardware certifications Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.). Candidate has a professional appearance (i.e. grooming, clothing, etc.). Roles and Responsibilities: Desk Side Engineer Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support. Anthem owned equipment Apple support - Smart hands and feet, also coordination w Anthem Apple team. Questions about nonstandard equipment should be brought to HCL management's attention Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support Update the tickets in ITSM & work on tickets within the defined service levels Appropriate notes required HOLD reason notes required Missed schedule date notes required Ticket transfer reason notes required Identify tickets that should be project and provide info to the Project Management team Update TAMIT (SNOW) Asset Database for each hardware interaction. While at an associates desk, check other assets at the desk and update asset database 100% compliance required Asset salvage runs scheduled by the Stockroom Tech/FST. Reimaging computers/hard drives in accordance with customer standards Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Peer Support Specialist Part-Time / 20 hours per week / Non-Exempt / Great Falls Position Overview: The Peer Support Specialist provides community-based peer support services that are designed to promote the recovery, empowerment, and community integration of individuals who have severe and chronic behavioral health challenges. Will facilitate opportunities for individuals receiving service to direct their own recovery and advocacy process, by teaching and supporting individuals. Promoting the knowledge of available service options and choices of natural resources in the community and help facilitate the development of a sense of wellness and self-worth Job Duties: Works as part of a multi-disciplinary team to help consumers to develop a personal recovery plan and identify opportunities to provide support as clients work to achieve their recovery goals. Listens and encourages clients to talk about their lives, struggles and goals Promotes client self-determination and decision-making. Offers encouragement, hope and reassurance to clients who are developing the necessary skills for integration into the community. Models competency in recovery and maintaining ongoing wellness. Must complete and pass medication training test within initial probation period. Liaison with other members of the treatment team to develop an effective support system for the consumer. Monitors and supports consumers through regular visits and reports progress or concerns to the treatment team. Helps clients set and achieve meaningful goals in the areas of mental health recovery, education, daily living skills, substance use, relationships, productivity, and leisure. Assumes responsibility for the workload assigned, working independently and cooperatively with the team. Acts as an advocate for mental health issues in the Many Rivers region. Maintains records, reports, and statistics necessary for program functioning and evaluation, completes client notes in accordance with Many Rivers policy. Co-operates and participates in evaluation and research. Participates in program meetings, employee education and orientation, which will include a close-working relationship with multi-disciplinary team. Comply with relevant legislation, regulations, and mandatory guidelines. Must disclose personal recovery journey with clients. Responds to emergency health hazards as defined by the Medical Director or Supervisor. Part-Time at 20 hours per week. Minimum Qualifications: GED or High School diploma required. 1-2 years' experience in dealing with mental illness issues and related mental health services. Must have a personal recovery experience for mental health and/or substance use. Must be in recovery for 2 years. Without incarceration, hospitalization, or inpatient admission exceeding 72 hours in the last 2 years. Must have some knowledge and experience of severe mental illness and treatment, and its impact on consumer/survivors and their families. Computer skills are preferred. Must obtain Certification within 1 month of hired date. Hourly Wage: $15.00 + DOE All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check. About Us: Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice. We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 14 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment. Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach. Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services; offering compassionate, client-focused, professional support. Beliefs/Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In. About Great Falls: Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and the Center for Mental Health is an excellent choice for you. We would love to hear from you and discuss this opportunity. EQUAL OPPORTUNITY EMPLOYER: Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.

Job Description Job Title: Peer Support Specialist Part-Time / 20 hours per week / Non-Exempt / Great Falls Position Overview: The Peer Support Specialist provides community-based peer support services that are designed to promote the recovery, empowerment, and community integration of individuals who have severe and chronic behavioral health challenges. Will facilitate opportunities for individuals receiving service to direct their own recovery and advocacy process, by teaching and supporting individuals. Promoting the knowledge of available service options and choices of natural resources in the community and help facilitate the development of a sense of wellness and self-worth Job Duties: Works as part of a multi-disciplinary team to help consumers to develop a personal recovery plan and identify opportunities to provide support as clients work to achieve their recovery goals. Listens and encourages clients to talk about their lives, struggles and goals Promotes client self-determination and decision-making. Offers encouragement, hope and reassurance to clients who are developing the necessary skills for integration into the community. Models competency in recovery and maintaining ongoing wellness. Must complete and pass medication training test within initial probation period. Liaison with other members of the treatment team to develop an effective support system for the consumer. Monitors and supports consumers through regular visits and reports progress or concerns to the treatment team. Helps clients set and achieve meaningful goals in the areas of mental health recovery, education, daily living skills, substance use, relationships, productivity, and leisure. Assumes responsibility for the workload assigned, working independently and cooperatively with the team. Acts as an advocate for mental health issues in the Many Rivers region. Maintains records, reports, and statistics necessary for program functioning and evaluation, completes client notes in accordance with Many Rivers policy. Co-operates and participates in evaluation and research. Participates in program meetings, employee education and orientation, which will include a close-working relationship with multi-disciplinary team. Comply with relevant legislation, regulations, and mandatory guidelines. Must disclose personal recovery journey with clients. Responds to emergency health hazards as defined by the Medical Director or Supervisor. Part-Time at 20 hours per week. Minimum Qualifications: GED or High School diploma required. 1-2 years' experience in dealing with mental illness issues and related mental health services. Must have a personal recovery experience for mental health and/or substance use. Must be in recovery for 2 years. Without incarceration, hospitalization, or inpatient admission exceeding 72 hours in the last 2 years. Must have some knowledge and experience of severe mental illness and treatment, and its impact on consumer/survivors and their families. Computer skills are preferred. Must obtain Certification within 1 month of hired date. Hourly Wage: $15.00 + DOE All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check. About Us: Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice. We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 14 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment. Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach. Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services; offering compassionate, client-focused, professional support. Beliefs/Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In. About Great Falls: Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and the Center for Mental Health is an excellent choice for you. We would love to hear from you and discuss this opportunity. EQUAL OPPORTUNITY EMPLOYER: Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report. Summary/Function:Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely. Requirements/Qualifications:• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes• Proficient knowledge of basic computer hardware• Bachelor's degree in field of specialty or equivalent IT Support experience• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels• Familiar with department policies, processes and procedures• Consistently treat others with respect and maintain professional attitude and behavior• Ability to work a variety of shifts• Ability to safely lift and carry as much as 35 pounds• Experience working in a team-oriented, collaborative environment• Highly self-motivated and self-directed• Organized and detail oriented• Ability to work in a fast-paced, regulatory, and time sensitive environment• Ability to triage and identify when escalation is necessary• Problem solving skills and critical thinking• Maintain or ability to obtain ITIL foundation certification within 1 year of start date Duties:• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner• Attain performance goals set by management for resolving incidents and requests.• Be logged into the support queue defined hours; provide escalation support and satisfactory customer service• Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials• Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management• Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff• Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk• Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed• Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.• Manage time to adhere to SLAs while maintaining service excellence• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base• Utilize ITIL best practices• Use and improve upon existing tools, services, and procedures• Other duties as assigned What we offer:Competitive salary plus excellent benefits and perks including, but not limited to: • Medical, Dental and Vision• Company 401(k)and ESOP contribution • Generous sick, vacation, and maternity/parental leave• Paid holidays• Professional Development Opportunities• Tuition Reimbursement ($15,000 lifetime cap)• Charitable gift-matching program• Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work. D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ACKNOWLEDGMENTPlease answer all questions carefully. By submitting this application for employment, I certify that all of the above information is true and complete and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in my termination of my employment at any time during the period of my employment, regardless of the amount of time that has passed. California applicants, please see D.A. Davidson's California Resident Privacy Policy.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

SALARY RANGE $45,000-$55,000 The IT Specialist is a multi-disciplined, front-line technologist who delivers Tier I and selected Tier II solutions for MDT employees and credit-union clients across endpoints, identity, SaaS applications, network services, and peripherals. IT Specialists focus on first-call resolutions to reduce escalations and support both incidents and major-incident swarming. The role creates and maintains runbooks/operations guides and knowledge articles to ensure a consistent end-user experience. In addition, IT Specialists provide employee technical support and MDT asset management (provisioning, inventory, and lifecycle). DUTIES & RESPONSIBILITIES Administer and secure all corporate endpoints, peripherals, and mobile devices. Manage user, group, and computer objects in Active Directory; enforce access controls. Evaluate, assess, and deploy new hardware/software; recommend technology standards. Monitor health system and deliver clear status/compliance reports. Track inventory of IT equipment, software licenses, and warranties. Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps. Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls). Provide Tier I/II support to internal and external users. Deliver on site support as needed to resolve hardware, connectivity, or other incidents. Documents fixes and shares knowledge as needed. Maintain positive vendor and customer relationships. Represent the company professionally in contacts with clients, vendors, and trade professionals. Ensure requests, questions, and problems are courteously and professionally resolved. Ensure the company's professional reputation is maintained both internally and externally. Works well with co-workers. Keep management well informed of activities and any significant problems. Complete required reports, records, and other documentation. Attend and participate in meetings and committees as required. Abides by all company policies and procedures, including upholding all security standards. Ensures the work area is clean, secure, and well maintained. Complete additional duties as assigned. EDUCATION & EXPERIENCE REQUIREMENTS High school graduate or equivalent. Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation. Associates degree in IT or related field, or equivalent combination of education and experience. Additional related training in IT applications and systems and financial institution operations. Minimum 1 year of experience in related positions. Hands-on experience in IT technical support or systems administration. REQUIRED KNOWLEDGE Understanding of IT applications and products. Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs). Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support-Cisco & Fortinet experience preferred. Multi-site Active Directory administration, Group Policy, and identity lifecycle management. Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible. Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP). Peripheral setup and troubleshooting (printers, scanners). Security controls: MFA, EDR, automated patching, and compliance best practices. Strong technical documentation, knowledge sharing, and customer service communication skills. Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment. WORKING CONDITIONS Special No hazardous or significantly unpleasant conditions (such as in a typical office). In-state and/or out-of-state travel including overnight stays, up to 20%, as needed. Long duration of computer workstation usage. Additional hours, including after hours or weekend support, as required 24×7 availability while on primary or secondary on call rotation. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.