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Technical support representative jobs in Gulfport, MS

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  • IT Support Specialist Associate

    Net2Source (N2S

    Technical support representative job in Gulfport, MS

    Provide support to the business in using applications and services. Contributes to maintaining and operating our end user and onsite services. Support either remotely (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support). Best Regards, Bismillah Arzoo (AB)
    $31k-52k yearly est. 2d ago
  • Customer Support Representative

    Netlink Voice 4.6company rating

    Technical support representative job in Gulfport, MS

    Netlink Voice is a leading provider of innovative VoIP and unified communications solutions for businesses across the U.S. We pride ourselves on delivering reliable technology backed by responsive, personable customer support. As we continue to grow, we're expanding our team to ensure every customer experiences a seamless, stress-free onboarding journey. Position Overview The Customer Service Representative - VoIP Onboarding is responsible for guiding new customers through the setup and activation of their Netlink Voice VoIP services. This role combines customer service, technical coordination, and project management to ensure new clients are configured correctly, trained effectively, and set up for long-term success. You will serve as the primary point of contact during the onboarding process, ensuring exceptional communication and a positive customer experience. Key Responsibilities Serve as the main point of contact for new customers during the onboarding and VoIP system setup process. Coordinate account setup, service activation, porting, and provisioning of new users, devices, and features. Conduct onboarding calls or virtual meetings to review requirements, gather customer information, and explain next steps. Troubleshoot basic VoIP setup issues and escalate technical matters to Tier 2/Tier 3 support when needed. Work closely with internal teams-including Sales, Technical Support, Provisioning, and Billing-to ensure a smooth customer transition. Provide clear instructions and training on using Netlink Voice features, portals, phones, and applications. Track onboarding progress, keep customers informed, and ensure deadlines and expectations are met. Document all customer communications, setup details, and service configurations in CRM and ticketing systems. Follow up after onboarding completion to confirm customer satisfaction and hand off to ongoing support teams. Identify opportunities for service improvements and contribute feedback to enhance the onboarding process. Qualifications Required: 1-2 years of customer service, onboarding, or account support experience. Strong communication skills-professional, clear, and customer-focused. Basic understanding of VoIP, hosted PBX, or networking concepts (or willingness to learn quickly). Ability to multitask, prioritize, and manage multiple onboarding projects simultaneously. Strong organizational skills and attention to detail. Comfort using CRM systems, ticketing tools, and communication platforms.
    $28k-35k yearly est. 2d ago
  • Information Technology Technician

    Public Service Commission of Yazoo City 4.1company rating

    Technical support representative job in Gulfport, MS

    The IT Technician supports the Public Service Commission of Yazoo City's technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility's operations and customer service delivery. Key Responsibilities Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment. Respond to service requests and provide timely technical support to staff. Monitor and troubleshoot network connectivity and performance issues. Perform routine system maintenance and software updates. Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups. Maintain and update user accounts, access rights, and system permissions. Support the implementation of IT-related projects such as system upgrades and new technology integration. Document technical processes, user guides, and IT inventory. Ensure compliance with cybersecurity standards and data protection policies. Provide training and assistance to staff in using hardware, software, and other tools. Collaborate with vendors and service providers as needed for maintenance and support.
    $29k-46k yearly est. 4d ago
  • Junior Systems/ Software Technician

    Job Listingsr&P Technologies, LLC

    Technical support representative job in Pascagoula, MS

    R&P is looking for an experienced professional to join our RTN DDG support team. We are a small-sized defense contractor providing Engineering, Logistics, Program Management and Technical Services to government clients. We need an experienced Junior systems/software engineer who is ready to join a fast-paced and exciting work environment. Responsibilities Collaborate and provide support to engineering teams in the design, integration and test of DDG systems with an emphasis on the system software operation and maintenance, ship and system configurations, and corrections, changes, or enhancements to the total ship. Provide software configuration control/management support, including software version delivery/control, Trouble Report (TR)/Software Trouble Report (STR) resolution and tracking, integration testing. Assist in providing technical information and clarification to support the software development lifecycle, from design, development, testing, deployment, and operations. Apply systems engineering expertise to systems/software operations to reduce technical risk to the integration and test effort. Coordinate with the integration and test members across multiple technical disciplines to solve issues and provide real time solutions. Engage with customer user representatives or subject matter experts to gather user needs and incorporate into the feature designs for the agile development teams Engage with SMEs from other disciplines to fully understand the solution and document the designs. Maintain confidentiality with regard to information being processed, stored, or accessed. Support documentation and knowledge-sharing initiatives to enhance team-wide understanding of system architecture. Identify areas for improvement in system workflows and propose actionable solutions. Perform system administration tasks such as software installation, configuration, user management, and troubleshooting across Linux-based systems. Qualifications Degree perferred with 2 years of relevant work experience in software engineering, information technology or similar field preferred. Strong interest in embedded Linux, embedded hardware, and software Effective communicator, able to break down complex topics into clear actionable insights. Comfortable on a Linux command line interface In depth knowledge of embedded Linux systems, Linux driver development, or kernel debugging Working knowledge of network systems Motivated, self-starting, and eager to learn Active DOD Clearance required EEO Statement R&P Technologies provides equal opportunity for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (including pregnancy, childbirth or related medical conditions), veteran or marital status, or any other factor prohibited by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. R&P maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Due to security clearance requirements, U.S. citizenship is required for most positions Salary R&P offers a highly competitive compensation package that includes contributions towards health insurance, 401(k) matching, and other non-salary benefits. Exact salary will be commensurate with experience and qualifications.
    $50k-83k yearly est. Auto-Apply 60d+ ago
  • Service Desk Technician

    Vets Hired

    Technical support representative job in Kiln, MS

    Seeking a Service Desk Technician to provide Tier 1 call center support for a federal customer. This position is hybrid and based in Kiln, MS. Responsibilities Provide Tier 1 services by working directly with the Service Desk and staff to ensure service levels are met. Respond to and diagnose incidents through discussions with users. Support end users on a variety of technical issues, including PC, server, or mainframe applications and hardware. Identify, research, and resolve technical problems. Respond to telephone calls, email, and personnel requests for support. Document, track, and monitor incidents to ensure timely resolution. Interact with network services, software engineering, or applications development teams to restore service or identify root causes. Simulate or recreate user problems to troubleshoot operating difficulties. Recommend systems modifications to reduce recurring issues. Operate within Service Desk performance metrics, including first call resolution and speed of answer. Perform password resets on applicable systems. Collect caller information and ensure tickets are accurately documented in the ticketing system. Use the knowledge base to guide callers through problem resolution. Ensure email service requests are processed within contractual limits. Support Tier 1 email team cross-training for phone support when needed. Acknowledge every contact, document accurately, and resolve or escalate issues as appropriate. Qualifications Required Skills and Experience High school diploma or equivalent. 02 years of relevant experience. Basic understanding of computer systems and their use. Preferred Skills and Experience MCSA Office 365 certification. ITIL Foundation certification. Ability to obtain and maintain a Public Trust clearance. Working Place: Kiln, Mississippi, United States Company : 2025 Sept 11 Virtual Career Fair - GovCIO
    $29k-40k yearly est. 60d+ ago
  • Insurance Customer Service/Sales Rep

    Wes Parks Agency

    Technical support representative job in Gulfport, MS

    Job Description ** Candidate Must Obtain a Property and Casualty License To Be Considered - License Assistant Available ** The Wes Parks Agency has been proudly serving the Mississippi Gulf Coast since 1969. As a family-owned and operated business, we strive to deliver an exceptional experience for every client, every time. We offer a wide range of insurance and financial solutions tailored to meet individual needs. Our positive work environment, strong team culture, and reputation for outstanding service make us a trusted agency and a great place to build a lasting career. Were seeking a Licensed Insurance Customer Service & Sales Representative to join our close-knit team. In this role, you'll be the voice and face of our agency, supporting customers with their insurance needs while maintaining strong, long-term relationships. Base pay: $13$17 per hour, based on experience Paid holidays, sick leave, and PTO Career advancement opportunities Consistent Monday-Friday schedule If youre looking to build a career in insurance with a trusted local agency that values people and performance, apply today! Benefits Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Evenings Off Weekends Off Paid Holidays Paid Sick Leave Responsibilities Provide professional, friendly, and efficient customer service Manage policy updates, coverage changes, and general account maintenance Handle inquiries by phone, email, and in person Develop insurance quotes, present tailored solutions, and close sales Collaborate with the team to ensure client satisfaction Requirements Candidate must obtain an active Property and Casualty License to be considered. Licensing Assistance Available! Candidate must have previous experience in an office-like setting. Preferably in the insurance field. Current insurance license preferred Comfort using computer systems and working in a digital environment Ability to adapt to different customer personalities and upsell policies in those situations Strong communication skills, both verbal and written Positive, personable, and solution-oriented attitude Ability to adapt to different customer personalities and situations
    $13-17 hourly 23d ago
  • Customer Service Representative

    Ej's Innovations 4.2company rating

    Technical support representative job in Gulfport, MS

    EJ's Innovations is a marketing firm that specializes in in-store marketing to deliver consistent results for our clients. We treat our employees as future business partners from the beginning, with personalized, hands-on training and mentorship throughout their career. Job Description FULL TIME CUSTOMER SERVICE POSITIONS AVAILABLE! PAID TRAINING ARE YOU LOOKING FOR SOMETHING NEW? We are continuing to expand and currently looking for new applicants to add to our customer service and junior marketing department. We are looking for experienced customer service or retail representatives that we can additionally train to mold to our clients needs. We are looking for motivated individuals who have a competitive edge and are willing to learn. EXPERIENCE IS NOT MANDATORY BUT IS A HUGE PLUS! FULL PAID TRAINING WILL BE PROVIDED. EJ's Innovations specializes in promotional campaigns while continually providing the top notch customer service experience that we have become known for in the Gulfport/Biloxi area. We are now looking to fill 5-6 positions and the interview process has begun! Qualifications THE PROPER CANDIDATE WOULD HAVE: - Excellent verbal & written communication skills and the willingness to learn - Must be a team player and work well with others - Great customer service skills - Effective listening skills - Enthusiastic personality! EXPERIENCE IN THE FOLLOWING IS A PLUS BUT NOT REQUIRED: - Customer Service - Work in the restaurant industry - Retail/Sales - Marketing/Advertising - Promotions - Management/Leadership Skills Additional Information At EJ's Innovations, we believe in rewarding hard work. We only promote from within our own company, and we only promote those with the work ethic and motivation to get the job done! Our training program is hands-on, and covers every aspect of our company, helping prepare for long-term careers. Our team nights and leadership conferences are designed to build relationships, and provide a great foundation as you build your career.
    $22k-29k yearly est. 1d ago
  • Customer Service Representative - Gulfport, MS

    Kedia Corporation

    Technical support representative job in Gulfport, MS

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $22k-30k yearly est. 1d ago
  • Junior Systems/ Software Technician

    R&P Technologies 3.9company rating

    Technical support representative job in Pascagoula, MS

    R&P is looking for an experienced professional to join our RTN DDG support team. We are a small-sized defense contractor providing Engineering, Logistics, Program Management and Technical Services to government clients. We need an experienced Junior systems/software engineer who is ready to join a fast-paced and exciting work environment. Responsibilities Collaborate and provide support to engineering teams in the design, integration and test of DDG systems with an emphasis on the system software operation and maintenance, ship and system configurations, and corrections, changes, or enhancements to the total ship. Provide software configuration control/management support, including software version delivery/control, Trouble Report (TR)/Software Trouble Report (STR) resolution and tracking, integration testing. Assist in providing technical information and clarification to support the software development lifecycle, from design, development, testing, deployment, and operations. Apply systems engineering expertise to systems/software operations to reduce technical risk to the integration and test effort. Coordinate with the integration and test members across multiple technical disciplines to solve issues and provide real time solutions. Engage with customer user representatives or subject matter experts to gather user needs and incorporate into the feature designs for the agile development teams Engage with SMEs from other disciplines to fully understand the solution and document the designs. Maintain confidentiality with regard to information being processed, stored, or accessed. Support documentation and knowledge-sharing initiatives to enhance team-wide understanding of system architecture. Identify areas for improvement in system workflows and propose actionable solutions. Perform system administration tasks such as software installation, configuration, user management, and troubleshooting across Linux-based systems. Qualifications Degree perferred with 2 years of relevant work experience in software engineering, information technology or similar field preferred. Strong interest in embedded Linux, embedded hardware, and software Effective communicator, able to break down complex topics into clear actionable insights. Comfortable on a Linux command line interface In depth knowledge of embedded Linux systems, Linux driver development, or kernel debugging Working knowledge of network systems Motivated, self-starting, and eager to learn Active DOD Clearance required EEO Statement R&P Technologies provides equal opportunity for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (including pregnancy, childbirth or related medical conditions), veteran or marital status, or any other factor prohibited by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. R&P maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Due to security clearance requirements, U.S. citizenship is required for most positions Salary R&P offers a highly competitive compensation package that includes contributions towards health insurance, 401(k) matching, and other non-salary benefits. Exact salary will be commensurate with experience and qualifications.
    $51k-67k yearly est. Auto-Apply 60d+ ago
  • Representative, Customer Service

    LCI 4.8company rating

    Technical support representative job in Biloxi, MS

    The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Customer Service Representative is to provide customer service with customer recognition to everyone. LOCATION AND SCHEDULE Keesler AFB - On-Site Schedule: Part-time (20-30 hours/week) KEY RESPONSIBILITIES Responsible for all customer service functions with customer recognition and interface the most critical element. Accurate computerized checkout Requires excellent communication skills Requesting and identifying material from the warehouse and shelf stocking. Store cleanliness both in and outside. Other duties as requested by Manager and/or Assistant Manager QUALIFICATIONS High school graduate with one year relevant work experience. Basic retail knowledge. Accuracy with computerized checkout systems. Requires excellent communication skills. Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player. PHYSICAL DEMANDS While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product. WORK ENVIRONMENT The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $22k-29k yearly est. 9d ago
  • Customer Service Rep (Biloxi, MS)

    Rentokil Initial

    Technical support representative job in Biloxi, MS

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Customer Service Representatives (CSR) do? Our CSR's are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers' concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally. Responsibilities include, but are not limited to; * Maintain good customer relations both on the phone and in person * Gather information from customers to help identify and solve problems * Confirm, schedule, and reschedule services for the customer * Set sales appointments for new customers * Answer billing questions * Complete general clerical duties as assigned * Work as a team with Service and Sales * Sell the value of our services and suggest upgrades to service * Smile while talking on the phone What do you need? * High school diploma or GED * Have excellent listening and communication skills * Have a pleasant phone voice and ability to clearly speak and be understood on the phone * Demonstrate multitasking skills to enter accurate data and type while speaking with customers * Remain calm and able to work under pressure when busy and help other team members * Strong attention to detail and willingness to learn * Excellent organization and time management skills * Available to work Monday-Friday and Saturdays as needed Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $22k-30k yearly est. 5d ago
  • IT Specialist

    Singing River Health System 4.8company rating

    Technical support representative job in Pascagoula, MS

    Pascagoula Hospital | Full-Time | 1st | 2809 Denny Avenue Pascagoula, Mississippi, 39567 United States The IT Specialist is the first point of contact and will provide technical assistance, maintenance and repair to computer systems and hardware and network problem resolution to all Singing River Health System customers. The IT Specialist will guide users through step-by-step solutions, answer questions or resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries; and resolves or escalates system issues and problems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal performance. The IT Specialist will troubleshoot problem areas in a timely and accurate manner and provide assistance where required, and utilize tools and following procedures or policies for handling support requests. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education: High School diploma or equivalent required. Associate's degree in a computer related field is preferred. License: N/A Certifications: N/A Experience: A minimum of two (2) years' experience providing end user online/phone support with PC hardware, troubleshooting and repair. Reports to: IT Specialist Manager Supervises: None Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends. Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have strong analytical and interpersonal skills. Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages. Must demonstrate ability to achieve successful outcomes in handling difficult situations and customers. Must demonstrate ability to teach customers over the phone. Must have knowledge of desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; internet technologies and products; basic methods/tools used to troubleshoot information processing system problems. The position requires traveling throughout the SRHS service area - with the employee providing his/her own transportation.
    $60k-84k yearly est. 60d+ ago
  • Client Support Specialist

    Merchants & Marine Bank 4.0company rating

    Technical support representative job in Pascagoula, MS

    Community of Resources (COR) is a division of Merchants and Marine Bank, proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 300 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees. Job Purpose The Client Support Specialist will provide a high level of service and assist with various banking transactions including debit cards, internet banking, and mobile wallet solutions. Exceptional phone etiquette and customer service is imperative to enhance client relationships at every opportunity. Duties and Responsibilities * Assist clients with account inquiries, internet banking and bill pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks. * Communicate with the customers in a respectful, cheerful and professional way. * Retrieve and respond to voicemails and emails from clients through all digital channels. * Provide ongoing processing support for Bank's various technology options. * Partners with all operational and client-facing employees to resolve any card related issues and ensure compliance with established bank policy and regulations. * Assist branch personnel as needed * Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity. * All other duties and responsibilities, as assigned, to support the Bank's mission & strategic objectives. Qualifications
    $28k-37k yearly est. 3d ago
  • Customer Service Representative

    Trustpilot 3.9company rating

    Technical support representative job in Waveland, MS

    We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you! In the Role Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Required High School Diploma or GED Must have a valid driver's license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday. Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers! Other team member benefits include: Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us! Discover more about our company and culture! Read what our customers are saying about us!
    $22k-29k yearly est. Auto-Apply 51d ago
  • CSR Palm Beach Tan

    Sunray Tanning, LLC, A Palm Beach Tan Franchisee

    Technical support representative job in Picayune, MS

    Job DescriptionAt Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities: Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications: Must be at least 16 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts.
    $22k-30k yearly est. 19d ago
  • Customer Service Representative - State Farm Agent Team Member

    John McAulay-State Farm Agent

    Technical support representative job in Picayune, MS

    Job DescriptionBenefits: eligible for commissions SIMPLE IRA with matching Bonus based on performance Flexible schedule Paid time off Training & development ROLE DESCRIPTION: As an employee of John McAulay State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $22k-30k yearly est. 2d ago
  • Customer Service Rep(05985) - 5157 East Main Street

    Domino's Franchise

    Technical support representative job in Lucedale, MS

    Job Description FLEXIBLE HOURS, ANSWER PHONES,GREET CUSTOMERS, TAKE ORDERS ON A COMPUTER
    $22k-30k yearly est. 14d ago
  • Kitchen Support

    Cinemark 4.3company rating

    Technical support representative job in Gulfport, MS

    Apply in ~60 Seconds Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary: In the Kitchen Support position, you will be supporting the team to contribute to strong execution of duties and provide a memorable Guest experience. This individual should possess high energy, be outgoing, and be a quality driven team player. Kitchen Support employees are provided with the opportunity to pursue culinary growth in the future. Responsibilities: The essential duties and responsibilities of a Kitchen Support include, but are not limited to, the following: Brings a passion for food and an energetic and fun attitude daily Prepares all required items for line in accordance with approved recipes and portion controls Follows and executes prep lists daily Maintains cleanliness and proper storage of all food products in accordance with health and safety regulations Maintains policies and procedures to minimize food waste, theft, and ensures proper food storage, food requisitions, safety, and sanitation Cleans food preparation area and equipment after each use Communicates well with Team Members to ensure Guests receive an extraordinarily memorable dining experience Provides a professional image at all times through proper Cinemark culinary attire Ensures that standard operating procedures and all preventative maintenance, safety, sanitation are consistently achieved Consistently wipes down and sanitizes Employee and Guest high-contact areas Properly utilizes Personal Protective Equipment while completing position-specific tasks Adapts to the frequency and scope of required cleaning tasks Monitors safety and or security issues (trip hazards, lighting, suspicious persons, etc.) and reports issues to management Performs other work-related duties as assigned Requirements: Must be at least 16 years of age Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required Team Members who work with alcohol are required to complete a Safe Alcohol Service training program Availability to work flexible hours which include evenings, weekends, and holidays Requires regular and consistent attendance Has an energetic and friendly attitude during each shift Provides excellent Guest service Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English Ability to work in a team environment and independently Ability to take and follow direction Responds with a sense of urgency Physical and Environmental Requirements: Frequent bending, kneeling, and lifting up to 50 lbs. Frequent standing, walking and reaching around the theater. Noise level may be moderate to high at times. Be able to work in a standing position for extended periods of time. Benefits Available: At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members. Employee Discount 401(k) Matching* Growth Opportunities Education Assistance* Health Benefits* Parental Leave* Paid Time Off* Daily Pay* Free Movies* * Benefits may vary by career category, so be sure to check the specific details on our career site. DISCLAIMER: This is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the , as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc. Cinemark is an Equal Opportunity Employer
    $19k-25k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Sharon Green-State Farm Agent

    Technical support representative job in Slidell, LA

    Benefits: 401(k) Bonus based on performance Company parties Flexible schedule Opportunity for advancement Paid time off Training & development Company Overview: Sharon Green - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity. Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include: Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes. Providing exceptional customer service through phone, email, and other communication channels. Translating documents and correspondence between English and Spanish. Collaborating with team members to ensure accurate and timely resolution of customer issues. Educating clients on insurance products and helping them make informed decisions. Qualifications: Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages. Previous customer service experience in the insurance industry is a plus. Strong organizational and multitasking abilities. Empathetic and patient, with a commitment to resolving customer concerns. Familiarity with insurance terminology and policies. Requirements: High school diploma or equivalent; college degree is a plus. Relevant state insurance license preferred. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work flexible hours to accommodate client needs. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! ******************** Sharon Green - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $24k-32k yearly est. 25d ago
  • Customer Service Representative - State Farm Agent Team Member

    Joey Strickland-State Farm Agent

    Technical support representative job in Grand Bay, AL

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-31k yearly est. 21d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Gulfport, MS?

The average technical support representative in Gulfport, MS earns between $29,000 and $54,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Gulfport, MS

$40,000
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