Technical support representative jobs in Jackson, TN

Job Details Jackson TN - Jackson, TN Full TimeDescription The Carlstar Group Support Tech I is an hourly position responsible for continuous performance according to assigned job specifications. The successful candidate will be committed to safety, good housekeeping, and a willingness to learn. Support Tech I employees can be trained and assigned to any of the roles of the below listed jobs at the manufacturing plant, and often will rotate between the different jobs as business needs dictate, which includes rotation within: Mold Prep Tech, Materials Admin/Clerk, Quality Tech and Plastics Tech DUTIES AND RESPONSIBILITIES: Mold Prep Tech Understand the importance of an perform all required quality checks such as weight, length, and splice verification Receive schedule of molds from production scheduling identifying what molds should be retrieved from storage Inspect condition of mold (top and bottom halves), bead rings, and accessories for any damage (dents, cracks, etc.) that might appear. Change date plugs, bead rings, and name/size/inflation plates as required. Perform repairs, set up, and all other duties as required or directed Log the status of molds and place molds into the staging areas Inspect all incoming molds for damage and wear before being placed into storage Log molds requiring repairs into computer system DUTIES AND RESPONSIBILITIES: Materials Admin/Clerk Select required materials from storage areas and assemble in correct orders and repack if required to meet the customer's requirements Label product according to customer requirements Unload and verify shipments and document correctly on receiving documents coming into our facility Load shipments based off customer demands Ensure all product is documented on correct shipping documents Safely operate material handling equipment Maintain product flow by scanning product into and out of all locations Work with other departments to ensure correct components are in the work area prior to production Collect and redistribute Kanban cards for in direct product Detect and report faulty operation and or defective or unusual material conditions Maintain required checks on powered material handling equipment Maintain a clean and organized work area Perform Work Order completions to ensure Pneumatic tire production is reported Scan tires to ensure tires are shipping to the correct DCs Maintain the Semi Pneumatic and Pneumatic Warehouse to ensure product flow and good 5S DUTIES AND RESPONSIBILITIES: Quality Tech Program the CMM's for all standard inspections Interpret data or report output and be able to widely communicate with various levels of the plant Assist in the development of root cause and corrective action from audit or customer failures Evaluate failures to determine and advise on root cause and appropriate corrective action Capable of managing project activities Manage ISO document control system and perform internal audits per our ISO 9001:2008 standard Read and understand all QA Standard Work Procedures associated with inspecting parts for customer specification Verify BoM matches the components being used to assemble production Knowledge and use of tools/equipment to complete inspection including but not limited to: digital calipers, torque gauges, gauge pins, etc. Understand and communicate the QA measurement requirements for injection molding Understand and communicate the QA NCMR ( in-house inspection standard operating procedure) Understand and communicate the QA return-to-vendor standard operating procedure Understand and communicate the QA inspection criteria for each area Utilize process audit work instructions and uses lean tools as appropriate on the job DUTIES AND RESPONSIBILITIES: Plastics Tech Follow all safety rules, work with production, quality, engineering and product development groups to deliver plastic and rubber injection molding parts Understand the components of an injection molding machine and there function Trouble shoot and Diagnose process quality issues Set and start up injection molds, PM machine, operate a crane and minor maintenance Forklift operation, material handling functions and other duties as assigned Hook up and unload of bulk material deliveries Perform first piece inspections at start up of molds Program and maintain pick and place robots Trains operators, explains and uses lean tools such as 5S, quality standard work, and kanban Qualifications SKILLS AND ABILITIES: All Support Tech I Employees The employee should hold the following abilities: Work at an effective and productive pace while operating heavy equipment Be a safety advocate for self and other team members Apply common sense to carrying out instructions and procedures Use problem-solving skills to deal with issues in process as they arise EDUCATION AND/OR EXPERIENCE: All Support Tech I Employees The employee should have the following: High school diploma or general education degree (GED) Applicants seeking GED: Enroll in our GED Ready program to help you get a GED while working Manufacturing experience preferred but not required, candidate will be trained for this position in-house Ability to work in a fast-paced environment while meeting production and quality goals Ability to obtain and maintain a valid forklift or equipment license as needed or required ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: All Support Tech I Employees To perform the essential functions of this job, reasonable accommodations may be made to enable individual with disabilities to perform the essential functions The employee should possess the ability to: Work safely around continuous moving mechanical parts Work in a hot environment while meeting production rates Be exposed to a noisy environment and comfortable with PPE requirements Maintain regular attendance and punctuality for 8-12 hour shifts Be comfortable standing, stooping, bending, kneeling, walking, leaning, and working around rotating equipment Be comfortable lifting up to 50 lbs. Ability to push/pull 50-150 lbs. on a wheeled cart; static push/pull: 20 lbs. Ability to stoop, stand, squat, and move at a continuous pace for 8+ hours/day Pinch minimum 6 lbs. Grasp minimum 35 lbs. Full range of motion required: cervical, shoulders, elbow, wrist, fingers, hands, truck twist, and feet Working Conditions: moderate noise, moving mechanical parts, static shock, burns, go up heights, odors, dust, protrusions, narrow access, good vision and hearing Any lifting over 70 lbs. must be completed with assistance through mechanical or individual associate Certain positions required a Fork Lift Certification Other job duties will be required, as needed, to be performed by the employees in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employees often cover other jobs, and may be assigned other functions outside the job role to associate the continuation of operation of the Jackson Plant facility. This job description is not all-encompassing, and duties may change and be adjusted as needed. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.