Technical support representative jobs in Orono, ME

Job DescriptionDescription: Technical Support Specialist - Information Technology (Compotech Inc.) Clearance: • U.S. Person required (ITAR/Export) Employment Type: Full-time Travel: ~ Minimal between Brewer and Orono locations Reports to: Information Technology and Networking Manager, Digital Solutions Compotech's Digital Solutions Team builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. We partner with DoD stakeholders to deliver operational outcomes fast. Role Overview Own the day-to-day troubles of Compotech users and computing environment. You'll get the chance to work in Active Directory, tweaking and making Group Policies, utilizing Intune environment and other Microsoft online suites, along with working with firewalls, switches and wireless environments. You will be part of the backbone of supporting our information Technology to support our employees and DoD partners. What You'll Do User Support: Serve as the first line of response for hardware, software, and network issues; troubleshoot Windows, Linux, and productivity applications. System Administration: Manage Active Directory accounts, group policies, Exchange/Office 365 services, and endpoint security tools. Incident Management: Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary. Endpoint & Network Support: Configure laptops, desktops, and mobile devices; provide basic support for switches, firewalls, and VPNs. Security & Compliance: Support multi-factor authentication, patching, and vulnerability remediation; and NIST 800-53/171 controls. Deployment & Maintenance: Install, configure, and update hardware and software; assist in maintaining imaging processes and system builds. Monitoring & Reliability: Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance. Documentation & Training: Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems. Collaboration: Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads. Continuous Improvement: Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience. Work on projects that have been recommended and prioritized for optimal success and company growth. Help teach Interns and set up the success of our next generation of information technologists. What You Bring Degree and 3+ years or 5+ years in IT technical support, system administration, or helpdesk environments. Strong troubleshooting skills across Windows 11, Windows Server, and Office 365. Experience with Active Directory, Group Policy, and identity management. Familiarity with networking fundamentals (TCP/IP, VLAN, DHCP, VPN). Knowledge of endpoint protection, patch management, and security best practices. Ability to prioritize tasks, work independently, and support multiple users/sites. Excellent communication skills for both technical and non-technical audiences. Nice-to-Have Experience supporting DoD or defense-industry IT environments, HIPAA, or other significant compliance. Exposure to CMMC, NIST 800-53/171 requirements. Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments. Linux experience Powershell Certifications: CompTIA Security+, Network+. What We Offer Compensation: Competitive Market Salary for experience level and history + performance-based incentive; equity considered for high impact. Benefits: Medical, dental, vision, 401(k) with match, PTO. Environment: Mission-focused team, modern tooling, Growth Opportunity: Advancement based on performance and potential-paths to Senior Project Manager/Program Manager, Portfolio Operations, or Delivery Director as scope and requirement scales. Compotech Inc. is an Equal Opportunity Employer. Employment is subject to background checks and, where applicable, clearance and export-control requirements. Requirements: Must be a US Citizen

Job Description Key Results Area #1: Successfully Resolve Customer's Technical Support Issues and assist Customer Teams with PMM's and Projects. Provide fast response times for customers Build positive relationships with customers Design, estimate, quote, and implement solutions to solve customers' problems Interact with the accounting department to describe value for the work performed Ensure customer data and networks are maintained with industry best practices Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and values Be on time for work and scheduled meetings Participate in regular team and company meetings Take responsibility for personal and career development Take responsibility for the training and education of less experienced team members Entry Knowledge Meet or exceed responsibilities and expectations of Technical Support Specialist Skill Level A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR “full stack” products and services as well as be able to solve issues related to: Printer configurations; Email/Outlook user configurations; QuickBooks multi-user troubleshooting; Active Directory and Group Policy; Intune, Troubleshooting of Wi-Fi, switch, and firewalls; Desktop & laptop troubleshooting, hardware, and software. Responsibilities (What You Do) Complete all customer appointments and service tickets/tasks assigned Serve as PMM Lead for Customers Function as a Technical Lead for selected small customers Solve at least 90% of assigned help desk tickets independently, with minimal assistance from System Administrators Perform PMMs (Preventative Monthly Maintenance) for designated customers Assist team members on projects as assigned Communicate problems and solutions clearly to clients and Account Managers Estimate and quote basic sales for non-hosted inventory products Accept assignment of emergency phone as required Identify and relay potential business opportunities from client communications to Account Managers Expectations (How You Do It) Adhere to policies and procedures as outlined in the Employee Handbook Demonstrate reliability and punctuality Meet or exceed the billable hours per day expectations established at each performance review Exhibit a positive attitude and willingness to learn Display critical thinking, independence, and sound judgment in problem solving Minimize client call-backs through thorough and effective service Proactively manage time and workload, taking initiative to self-assign tasks from the ticket queue Communicate pertinent information clearly and promptly with team members, Technical Leads, and Account Managers Benefits: Health Care Dental Retirement Plan Profit Sharing

Job DescriptionAbout the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Benefits: 401(k) matching Competitive salary Free uniforms Opportunity for advancement Paid time off Training & development About the Role:Join Midas in Bangor as a Customer Service Representative, where you'll be the friendly face of our team in Bangor, ME. We are looking for enthusiastic individuals who are passionate about providing exceptional service and ensuring customer satisfaction. Responsibilities: Assist customers with inquiries and provide solutions in a timely manner. Manage customer interactions via phone, email, and in-person. Process transactions accurately and efficiently. Educate customers about our services and products. Handle customer complaints with professionalism and empathy. Maintain a clean and organized workspace. Collaborate with team members to improve customer experience. Stay updated on company promotions and services to better assist customers. Requirements: High school diploma or equivalent; relevant experience preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment. Proficiency in basic computer applications. Customer service experience is a plus. Positive attitude and a team player mentality. Willingness to learn and adapt in a dynamic workplace. About Us:Midas has been serving the Bangor community for years, providing top-notch automotive services with a commitment to quality and customer care. Our customers love us for our reliability and expertise, while our employees appreciate a supportive and inclusive work environment that encourages growth and development. Compensation: $19.00 - $24.00 per hour Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. *************

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview We are looking for a Rigging Technician to bring support to our Rigging team. In this position, you will be responsible for the safe setup, use and maintenance of Rigging equipment, as well as assisting with inventory and safety inspections. The Rigging Technician could also be tasked with operating the Rigging equipment during performances, when necessary. The ideal candidate for this position will have a team player mindset as well as the ability to handle contingencies and work well under pressure. They should have effective communication skills as this position could communicate on the headset often. This role will pay an hourly rate of $40. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Ensure the safe setup, use and maintenance of Rigging equipment used by Artists during performances, rehearsals and training periods by completing inspections in a timely manner; Operate Rigging equipment when necessary, potentially during performances and rehearsals; Update all necessary maintenance and inspection records/documentation and ensure rigging equipment is in compliance with Cross Insurance Center established policies and standards; Assist with inventory by identifying any additional Rigging equipment that may be required and communicate with Lead when necessary; Participate in special projects, including the research, purchasing, construction and installation of new show elements, and other projects that include Rigging elements or other needs that may fall within the department's specialty, as directed; Maintain flexible schedule for such projects; Adhere to and follow all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training; Contribute to a safe and positive working environment at all times by adhering to and following all Cross Insurance Center standards, values, policies and regulations pertaining to safety using equipment and established working methods; Assist other departments when necessary for cross-departmental support; Perform all other job-related duties as assigned. Qualifications At least two years of previous show/theater experience in a similar environment; equivalent comparable technical experience related to Rigging will also be considered; Basic understanding and familiarity of knots used in Entertainment; Working knowledge of Microsoft Office (Word, Excel, Outlook); Ability to work, climb and maneuver in heights; Basic knowledge of the following is an asset: o Fall protection;o Rope access;o AutoCAD;o Mechanical aptitude is desired such as, fabrication, chain hoists, counterweight systems, etc.;o Running cables, swaging, pulley systems, motor control and cabling;o General construction knowledge. Previous aerial, acrobatic or theatrical Rigging is a plus; Ability to obtain OSHA 10 course completion card; Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset; Availability to work varied shifts, including weekends and holidays; High school diploma or GED completion; Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 75lbs, sometimes 100lbs, unassisted, operating mechanized equipment, such as forklifts, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This person will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of our voice-switched, optical transport and Internet and IP based networks for both our ILEC and CLEC operations. This person will directly report to the Technical Support Manager and will interface with the other work groups as needed. Essential Job Functions:Basic overall:Clearly documenting ALL calls via our Ticketing System.Communicating complex technical issues to customers in an easy-to-understand manner.Respond professionally and proficiently to internal and external customers.Perform customer call backs as appropriate and small business customer support.Proactively monitor all in-service Systems and respond to major events appropriately.Ability to work in a fast-paced environment and multi-task proficiently. Level I Support:Answer incoming Customer repair calls.Be the first point of contact for our customers concerning technical / small business account support.Perform duties as ILEC and CLEC Dispatcher. New installation setup - data and/or voice.Resolve customer complaints of any type.Trouble ticket processing data and voice customers. Level II Support (If so required):Escalate issues to Verizon, Dispatch, Inside Plant, Engineering groups or wherever required in a timely fashion. DSLAM, E-mail, and voice switch provisioning. Maintain and supply timely updates for open trouble tickets in terms of accurate trouble tracking and resolution information. This person will be the “owner” of any trouble tickets assigned until all issues have been resolved, escalated, or that the customer is satisfied that everything is back in working order.Maintain interaction with customers directly during the troubleshooting process. This will involve working with a customer over the phone in either troubleshooting a problem or providing technical assistance directly or by coordinating additional resources to resolve troubles. Regular updates of troubleshooting progress shall be given to the customer and recorded in the trouble ticket. Knowledge, Skills, and Abilities:Experience in troubleshooting at least one of Dialup internet, support Transport and Voice-switched services or IP Network technology.Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred. Knowledge of telecommunications technology, products and services. Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities. Skill in operating various office equipment such as personal computer and telephone systems.Skill in identifying and resolving subscriber problems.Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary. Ability to pay close attention to detail. Education and Experience:Associates degree or equivalent experience plus one to three years telecommunications experience. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Job DescriptionSalary: $17-$19/hour WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS: Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great! POSITION DESCRIPTION: We are seeking a dedicated and customer-focused Broadband Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance through various communication channels, including telephone, email, and text. Your primary responsibilities will include addressing billing issues, updating accounts, resolving routine challenges, answering customer inquiries, and ensuring a high level of customer satisfaction through established policies and procedures. You may be assigned other tasks and responsibilities by management that will need to be completed in a timely manner. KEY RESPONSIBILITIES: Respond promptly to customer inquiries via phone, email, and text, providing accurate information and assistance. Assist customers with billing inquiries, including clarifying charges, processing payments, and resolving discrepancies. Troubleshoot and resolve general customer issues, ensuring a seamless customer experience. Maintain detailed records of customer interactions and transactions in our CRM system. Collaborate with other departments as needed to resolve complex issues and improve customer satisfaction. Follow up with customers to ensure their issues have been resolved effectively. Stay updated on company policies, procedures, and product offerings to provide accurate information to customers. Contribute to a positive team environment by sharing feedback and insights to improve customer service processes. SALARY: $17 - $19/hour SCHEDULE & QUALIFICATION EXPECTATIONS 35 hours per week with scheduling during regular business hours, Monday Friday from 8 AM to 5 PM. Location: Unity, ME High School diploma or equivalent, higher education preferred. Competency in Windows-based environment. Internet and technologically savvy. Previous experience in customer service, preferably in the telecommunications or broadband industry. Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in using CRM software and other customer support tools. A positive attitude and a commitment to providing exceptional customer service. REQUIRED SKILLS: Flexibility: is adaptable with ability to balance and manage multiple priorities. Time Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely. Professional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers. Results Driven: consistently high-performance success and attention to detail. Customer Focused: dedicated to service excellence for internal and external customers. Learning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited by the challenge of unfamiliar or new tasks, open to change. BENEFITS: Annual growth bonus Health/Dental/Vision Insurance for $1/month Tele-Health Services Preventative Wellness Programs 401(k) with 6% Company matching Generous paid time off (prorated 14 days in year 1 and earning more each year) 10 observed/paid holidays Company-paid life insurance - Basic Life & Accidental Death and Dismemberment Company-paid short term disability Long term disability Tuition Reimbursement Program (professional and personal) Voluntary Flex Spending for Medical and/or Daycare Voluntary Supplemental Group Term Life Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance Free internet if you live within our service footprint On-the-job training Direct Communications is an Equal Opportunity Employer and provider.

Job Description Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionHome, Hope and Healing, Inc. is seeking a PSS to work with an Adult client in the Garland area. Provide 1-on-1, client-centered care and services shifts are variable lengths of time, looking to fill primarily day shift; we will work with you to build the schedule to meet your needs Flexibility to work Per Diem or Full Time in the location that you choose You will provide in-home assistance that is part of the clients authorized and individual care plan. Duties may include: personal hygiene bathing, grooming and oral care; dressing and undressing; meal preparation and feeding; transfer and/or mobility; safe restroom use and maintaining continence activities of daily living such as meal preparation; assistance with communicating on the telephone, email, or internet; general housework such as laundry, dishes, grocery shopping, and maintaining a hygienic place of residence Our model of care includes regional Nurse Managers who provide ongoing support, supervision, and education to members of the team. Benefits Excellent benefits (dependent upon employment classification) include: Up to 11 days of Paid Vacation/Sick Time 401(k) retirement plan with up to a 4% employer match that is 100% vested Employer-paid $20,000 Life & AD&D Insurance Dental and Vision Insurance Health Insurance with a generous employer contribution towards the premium and $2,000 towards the deductible (HRA) Flexible Spending Accounts (medical, limited-purpose medical, and dependent) Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc. Over 200 continuous education online courses available for self-development Requirements PSS certificate is preferred but not required, must enroll in PSS course upon hire and complete course within 6 months. Reimbursement for course fees after meeting work requirements. Or possess and maintain an active CNA certification. Current PSS certificate or CNA certification is highly preferred One year of clinical experience in home care preferred High school diploma or equivalent preferred Valid drivers license and reliable transportation Successful passing of background checks To apply please complete pre-screen questions on our website and click Submit Application to complete our employment application. To learn more about Home, Hope and Healing, please call ************ or visit us at *************************** EOE

At Dignity Care we have a deep compassion for and commitment to providing the best care possible for our clients and we believe our employees are our greatest asset. We are also a company that understands how important employees are and are constantly investing time and money to make sure that all its employees are at the very top of industry standards. Dignity Care is a family oriented company that takes care of each other. Come and join our team to experience our great company. BENEFITS Company Health Insurance PTO 401K with Employer Match Paid Training Ancillary Benefits Pay Rate $16.00 - $18.00/ hour Responsibilities Help clients with personal hygiene, dressing, bathing and other daily tasks Perform basic health care services for clients including checking vital signs or administering prescription medication Help with general light housekeeping, including cooking meals Make transportation arrangements or provide transportation for clients as needed Collect information about conditions and treatment plans from caregivers, nurses, doctors and family members Observe and report on each client's condition Stay up-to-date with home health aide training, policies and procedures Qualifications Previous experience as a home health aide preferred but not required High school diploma or equivalent required Access to reliable transportation Current CPR (American Heart Association) Certification Must be able to pass a criminal background check and provide references Ability to think and work both independently and with direction Must have exceptional personal hygiene Must be respectful and compassionate with a good bedside manner Knowledge of basic housekeeping We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionJob Title: Personal Support Specialist (PSS) Schedule: Part-Time We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal for someone who is caring, dependable, and committed to making a difference in the lives of others. Key Responsibilities: Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and mobility Perform light housekeeping duties including meal preparation, laundry, and tidying living spaces Provide companionship and emotional support to clients Assist with medication reminders (as allowed by state regulations) Monitor and report any changes in the clients condition or behavior Follow care plans and document daily activities accurately Adhere to safety protocols and infection control procedures Qualifications: High school diploma or equivalent Certification as a Personal Support Specialist (PSS) or willingness to complete approved training Previous experience in home care, assisted living, or a related field is preferred but not required Strong communication and interpersonal skills Ability to handle physical aspects of the job (e.g., lifting, bending) Reliable transportation and valid drivers license (if travel is required) Must pass background checks and any other state-required screenings Why Join Us: Competitive starting pay of $18.50/hour Flexible part-time hours Supportive team environment Opportunity to make a meaningful difference in the community

Job Description Key Results Area #1: Take Ownership of the Customer's Technological Success Provide fast response times for customers Build positive relationships with customers Serve as primary contact for a select group of customers Ensure customer data and networks are maintained with industry best practices Design, estimate, quote, and implement solutions to solve customers' problems Interact with the accounting department to describe value for the work performed Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and values Be on time for work and scheduled meetings Participate in regular team and company meetings Take responsibility for personal and career development Take responsibility for the training and education of less experienced team members Entry Knowledge Meet or exceed responsibilities and expectations of Technical Support Specialist Skill Level A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR “full stack” products and services as well as be able to solve issues related to: Printer configurations; Email/Outlook user configurations; QuickBooks multi-user troubleshooting; Active Directory and Group Policy; Troubleshooting of Wi-Fi, switch, and firewalls; Desktop & laptop troubleshooting, hardware, and software. Responsibilities Minimal assistance from System Administrators Solve 90% of help desk tickets on a regular basis Complete preventative maintenance for a select group of customers Assist Team Leader and System Administrators on projects Fully complete onsite appointments and assigned tickets/tasks Effectively communicate problem and solution with Client and Team Leader Estimate and quote basic sales for any non-hosted products in inventory Recognize business opportunities from client communication and forward to Team Leader Expectations Adhere to policies and procedures as outlined in the Employee Handbook Meet or exceed the billable hours per day expectations established at each performance review Best indicator of success is to work 5 days a week and be on time for work each day Show a good attitude towards people and a willingness and passion to learn new skills Demonstrate critical thinking and decision-making skills while working towards a solution Minimal reliance on senior technicians for assistance on increasingly more complicated tasks Manage time efficiently self-assigning work from the ticket system and coordinating projects with Team Leader and clients Demonstrate a full understanding of all hosted products/services and inventory product lines Receive a very low call back rate from clients Develop strong relationships with clients and serve a select group as primary contact Benefits: Health Care Dental Retirement Plan Profit Sharing

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS: Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great! POSITION DESCRIPTION: We are seeking a dedicated and customer-focused Broadband Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance through various communication channels, including telephone, email, and text. Your primary responsibilities will include addressing billing issues, updating accounts, resolving routine challenges, answering customer inquiries, and ensuring a high level of customer satisfaction through established policies and procedures. You may be assigned other tasks and responsibilities by management that will need to be completed in a timely manner. KEY RESPONSIBILITIES: Respond promptly to customer inquiries via phone, email, and text, providing accurate information and assistance. Assist customers with billing inquiries, including clarifying charges, processing payments, and resolving discrepancies. Troubleshoot and resolve general customer issues, ensuring a seamless customer experience. Maintain detailed records of customer interactions and transactions in our CRM system. Collaborate with other departments as needed to resolve complex issues and improve customer satisfaction. Follow up with customers to ensure their issues have been resolved effectively. Stay updated on company policies, procedures, and product offerings to provide accurate information to customers. Contribute to a positive team environment by sharing feedback and insights to improve customer service processes. SALARY: $17 - $19/hour SCHEDULE & QUALIFICATION EXPECTATIONS 35 hours per week with scheduling during regular business hours, Monday - Friday from 8 AM to 5 PM. Location: Unity, ME High School diploma or equivalent, higher education preferred. Competency in Windows-based environment. Internet and technologically savvy. Previous experience in customer service, preferably in the telecommunications or broadband industry. Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in using CRM software and other customer support tools. A positive attitude and a commitment to providing exceptional customer service. REQUIRED SKILLS: Flexibility: is adaptable with ability to balance and manage multiple priorities. Time Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely. Professional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers. Results Driven: consistently high-performance success and attention to detail. Customer Focused: dedicated to service excellence for internal and external customers. Learning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited by the challenge of unfamiliar or new tasks, open to change. BENEFITS: Annual growth bonus Health/Dental/Vision Insurance for $1/month Tele-Health Services Preventative Wellness Programs 401(k) with 6% Company matching Generous paid time off (prorated 14 days in year 1 and earning more each year) 10 observed/paid holidays Company-paid life insurance - Basic Life & Accidental Death and Dismemberment Company-paid short term disability Long term disability Tuition Reimbursement Program (professional and personal) Voluntary Flex Spending for Medical and/or Daycare Voluntary Supplemental Group Term Life Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance Free internet if you live within our service footprint On-the-job training Direct Communications is an Equal Opportunity Employer and provider.

Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities

Job DescriptionDescription: IT Intern - Information Technology (Compotech Inc.) Clearance: • U.S. Person required (ITAR/Export) Employment Type: Internship Travel: ~ Minimal between Brewer and Orono locations Reports to: Information Technology and Networking Manager, Digital Solutions Compotech's Digital Solutions Team builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. We partner with DoD stakeholders to deliver operational outcomes fast. Role Overview Own the day-to-day troubles of Compotech users and computing environment. You'll get the chance to develop practical skills in system administration, incident response, and cybersecurity. Under the guidance of experienced IT professionals, you will help keep users productive, systems secure, and infrastructure running reliably across our locations. What You'll Do User Support: Serve as the first line of response for hardware, software, and network issues; troubleshoot Windows, Linux, and productivity applications. System Administration: Install and configure laptops, desktops, operating systems, productivity applications, and peripherals in accordance with company standards and security baselines Accounts and Access Management: Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary. Endpoint & Network Support: Configure laptops, desktops, and mobile devices; provide basic support for switches, firewalls, and VPNs. Security & Compliance: Support multi-factor authentication, patching, and vulnerability remediation; and NIST 800-53/171 controls. Deployment & Maintenance: Install, configure, and update hardware and software; assist in maintaining imaging processes and system builds. Monitoring & Reliability: Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance. Documentation & Training: Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems. Collaboration: Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads. Continuous Improvement: Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience. Work on projects that have been recommended and prioritized for optimal success and company growth. What You Bring Currently pursuing an associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent technical training. Foundational understanding of: Computer and operating system fundamentals and. computer networking concepts and protocols (e.g., TCP/IP, DHCP, VLANs, VPN basics). Ability troubleshoot common hardware and software issues methodically. Strong customer service mindset and patience when supporting non-technical users. Ability to prioritize and manage multiple tickets or tasks at once. High attention to detail and care in following documented procedures and security requirements. Commitment to handling sensitive information discreetly and professionally.. Nice-to-Have Exposure to CMMC, NIST 800-53/171 requirements. Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments. Linux experience Powershell Certifications: CompTIA Security+, Network+. What We Offer Compensation: Competitive Market Salary for experience level and history + performance-based incentive; equity considered for high impact. Benefits: Medical, dental, vision, 401(k) with match, PTO. Environment: Mission-focused team, modern tooling, Growth Opportunity: Advancement based on performance and potential-paths to Senior Project Manager/Program Manager, Portfolio Operations, or Delivery Director as scope and requirement scales. Compotech Inc. is an Equal Opportunity Employer. Employment is subject to background checks and, where applicable, clearance and export-control requirements. Requirements: MUST BE A US CITIZEN

Job DescriptionHome, Hope and Healing, Inc. is seeking a PSS to work with an adult client in the Clinton area. Provide 1-on-1, client-centered care and services Flexibility to work Per Diem, Part Time, or Full Time in the location that you choose You will provide in-home assistance that is part of the clients authorized and individual care plan. Duties may include: personal hygiene bathing, grooming and oral care; dressing and undressing; meal preparation and feeding; transfer and/or mobility; safe restroom use and maintaining continence activities of daily living such as meal preparation; assistance with communicating on the telephone, email, or internet; general housework such as laundry, dishes, and maintaining a hygienic place of residence Our model of care includes regional Nurse Managers who provide ongoing support, supervision, and education to members of the team. Benefits Excellent benefits (dependent upon employment classification) include: Up to 11 days of Paid Vacation/Sick Time 401(k) retirement plan with up to a 4% employer match that is 100% vested Employer-paid $20,000 Life & AD&D Insurance Dental and Vision Insurance Health Insurance with a generous employer contribution towards the premium and $2,000 towards the deductible (HRA) Flexible Spending Accounts (medical, limited-purpose medical, and dependent) Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc. Over 200 continuous education online courses available for self-development Requirements PSS certificate is preferred but not required, must enroll in PSS course upon hire and complete course within 6 months. Reimbursement for course fees after meeting work requirements. One year of clinical experience in home care preferred High school diploma or equivalent Valid drivers license and reliable transportation Successful passing of background checks To apply please complete pre-screen questions on our website and click Submit Application to complete our employment application. To learn more about Home, Hope and Healing, please call ************ or visit us at *************************** EOE

Job Description Key Results Area #1: Successfully Resolve Customer's Technical Support Issues and assist Customer Teams with PMM's and Projects. Provide fast response times for customers Build positive relationships with customers Estimate and implement basic products to solve customers' problems Interact with the accounting department to describe value for the work performed Ensure customer data and networks are maintained with industry best practices Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and values Be on time for work and scheduled meetings Participate in regular team and company meetings Take responsibility for personal and career development Take responsibility for the training and education of less experienced team members Entry Knowledge Willingness and proven ability to learn Reliable team member Strong verbal communication Skill Level No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program. Responsibilities (What You Do) Complete all customer appointments and service tickets/tasks assigned. Conduct repetitive IT tasks Perform PMMs (Preventative Monthly Maintenance) on an adhoc basis for. Assist team members on projects as assigned Communicate with the client and Technical Support Team Leader before and after every job Execute standard operating procedures for the following: VPN Configuration New User Setup Computer Prep Installing Software Phone Provisioning Expectations (How You Do It) Adhere to policies and procedures as outlined in the Employee Handbook Demonstrate reliability and punctuality Meet or exceed the billable hours per day expectations established at each performance review Exhibit a positive attitude and willingness to learn Display critical thinking, independence, and sound judgment in problem solving Manage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket system Benefits: Health Care Dental Retirement Plan Profit Sharing

Job DescriptionHome, Hope and Healing, Inc. is seeking a PSS to work with an Adult client in the Newport area. Provide 1-on-1, client-centered care and services shifts are variable lengths of time, looking to fill primarily day shift; we will work with you to build the schedule to meet your needs Flexibility to work Per Diem, Part Time, or Full Time in the location that you choose You will provide in-home assistance that is part of the clients authorized and individual care plan. Duties may include: personal hygiene bathing, grooming and oral care; dressing and undressing; meal preparation and feeding; transfer and/or mobility; safe restroom use and maintaining continence activities of daily living such as meal preparation; assistance with communicating on the telephone, email, or internet; general housework such as laundry, dishes, grocery shopping, and maintaining a hygienic place of residence Our model of care includes regional Nurse Managers who provide ongoing support, supervision, and education to members of the team. Benefits Excellent benefits (dependent upon employment classification) include: Up to 11 days of Paid Vacation/Sick Time 401(k) retirement plan with up to a 4% employer match that is 100% vested Employer-paid $20,000 Life & AD&D Insurance Dental and Vision Insurance Health Insurance with a generous employer contribution towards the premium and $2,000 towards the deductible (HRA) Flexible Spending Accounts (medical, limited-purpose medical, and dependent) Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc. Over 200 continuous education online courses available for self-development Requirements PSS certificate is preferred but not required, must enroll in PSS course upon hire and complete course within 6 months. Reimbursement for course fees after meeting work requirements. Or possess and maintain an active CNA certification. Current PSS certificate or CNA certification is highly preferred One year of clinical experience in home care preferred High school diploma or equivalent preferred Valid drivers license and reliable transportation Successful passing of background checks To apply please complete pre-screen questions on our website and click Submit Application to complete our employment application. To learn more about Home, Hope and Healing, please call ************ or visit us at *************************** EOE