Technical support representative jobs in Reading, PA - 690 jobs

Dishwasher Company: Ideal Talent Marketplace Ideal Talent Marketplace is looking for organized and self-motivated team members who are comfortable working in fast-paced environments. Dishwashers are the backbone of the kitchen operation and help maintain a clean and efficient back-of-house. Successful Talent are team players and work hard with limited supervision. Cleaning and sanitizing dishes, utensils, and kitchen equipment in a fast-paced environment. This position is ideal for clients needing dedicated support with dishwashing operations in kitchens, cafeterias, or dining spaces. The role focuses on maintaining the cleanliness of dishware, contributing to efficient kitchen operations, and ensuring proper sanitation standards. Responsibilities Dishwashing & Cleaning: Wash and sanitize dishes, glasses, utensils, pots, pans, and other kitchen equipment using commercial dishwashing machines or by hand. Equipment Care: Ensure dishwashing equipment (e.g., dishwashers, sinks, and dryers) is functioning properly and alert management to any malfunctions. Storage & Organization: Organize cleaned dishes and utensils in designated areas, ensuring they are ready for use and easily accessible to kitchen staff. Cleanliness of Dishwashing Area: Maintain the cleanliness of the dishwashing station, including washing floors, wiping down surfaces, and removing any food debris or stains. Inventory & Restocking: Assist in organizing and replenishing cleaning supplies, detergents, and other necessary items for the dishwashing area. Waste Disposal: Dispose of food scraps, trash, and recycling from dishwashing areas in accordance with health and safety standards. Health & Safety Compliance: Follow all health and safety regulations, including the proper use of sanitizing agents and safe handling of dishwashing equipment. Support to Kitchen Staff: Assist kitchen staff with any additional tasks related to cleaning or organizing, such as prepping containers or assisting with non-dishwashing duties when needed. Emergency Spill Response: Quickly address any spills, breakages, or other incidents in the dishwashing area to maintain a safe working environment. Requirements Previous work experience as a dishwasher, porter, or busser Hands-on experience with commercial dish washing machines and 3 tub systems Ability to follow instructions and help with various tasks Strong attention to detail and time management skills Must understand and execute safety and sanitation protocols Physical ability to regularly lift heavy equipment and stand for long periods of time

As the Technical Service Representative, you will work independently to maximize MSO account retention, profitability and partnership. You will increase sales growth by identifying areas for expansion and improvement. Must be proficient using methods such as analyzing main metrics; coordinate with sales, accounting and marketing teams to develop and implement solutions; and coordinate with local, regional, national, and global sales teams to ensure sales goals are met and in compliance with best practices and regulations. Your territory will be Southeast Pennsylvania (York, Harrisburg, Lancaster). You will report to the Senior Sales Manager. Responsibilities Communicate market changs. Stay current on products, processes, and system upgrades (Continuous Learning). Be a gatekeeper for installations, upgrades and national account mandates. Account Management. Communicate with the sales team about the product needs or product information. Industry Knowledge Qualifications College Degree or 3+ years of equivalent work experience in a related field,. Customer Service Experience Accountability with experience and accurate follow up. Work with all levels of team. Manage technical customer service support. Experience interpreting and responding to customer requests PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Job Description Are you ready to dive into a new career? WE MANUFACTURE FUN!! Cardinal Systems Inc. is one of the nation's largest technologically advanced manufacturers of galvanized steel walls for in-ground swimming pools. In addition to steel walls, we manufacture steel steps and benches, aluminum coping, liner track, deck drains, liner bead and other custom fabrications. As a part of our customer service team, you will work in a team environment to ensure accuracy and best practices in order entry, dealer inquires, and problem solving to develop and maintain high levels of customer satisfaction. Essential Functions of a Customer Service Representative: Answer phones and assist with customer questions and/or requests confidently and completely Participate in product training to gain a good understanding of product lines, liner patterns, prices, delivery time, drop ship items, various marketing, promotional services, and similar data, as required. General understanding of the Pool Drawing & Quote Request form Creating practice quotes in Global Shop Complete quotes and enter orders accurately (will be double checked while in training) Responsible for learning product part #s Gain an understanding of the Return Merchandise Authorization (RMA) process Responsible for meeting deadlines and department standards Maintain a high level of customer satisfaction Demonstrate the ability to be open minded and flexible in thinking and execution of assigned tasks and receptive to new concepts or newly proposed/implemented procedures. Maintain a level of quality that meets or exceeds the company standard Qualifications for a Customer Service Represantative High school diploma or equivalent Previous experience in an administrative or clerical role. Prolonged periods of sitting at a desk working on a computer Ability to occasionally move about in the facility to other departments Ability to lift up-to 15 pounds 1st Shift - 8:30 AM - 5:00 PM (M-F) Here's how OUR family takes care of YOUR family: Top-notch Benefits Package (Medical, Dental, Vision) Competitive additional benefits package including 401k matching Generous PTO & 11 Paid Holidays Paid Parental Leave (Mothers, Fathers, & Adopting Parents) Fully Paid Short/Long Term Disability & Life Insurance Clean, Safe, and Comfortable Working Conditions Cardinal Systems Inc. is a family owned, family-oriented employer that has made employee safety the top priority for over 45 years. Through three generations of family ownership and operation, we continually reinvest in our business to stay on the forefront in quality, service, design, and innovation. Cardinal Systems, Inc. makes it a priority to provide a healthy and safe work environment for its employees.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications User Experience Designer needs 10 years experience with B.S. in Computer Science/Engineering or related field User Experience Designer must have: Strong Front End (specifically Angular 2 or above) skills required to develop custom front end screens in Angular 2 for Access Certification web application. GUI design Proficiency in Angular2 and JavaScript/HTML5/CSS • Design/UX highly desirable • Deep knowledge of Angular 2 practices and commonly used modules based on extensive work experience • Ability to create self-contained, reusable, and testable modules and components, e2e test suites • Continuous Build like TeamCity/Jenkins• Agile Practice Preferred. Additional Information $75HR 6 months+

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals. As one of the largest and most reputable payment processors in the United States, Harbortouch currently handles the merchant accounts for over 110,000 business locations and processes in excess of $9 billion annually , with those numbers continually increasing. We are looking for unique, hands on, and forward looking individuals who are enthusiastic for creating an experience our clients will remember. Job Description A Technical Support representative is expected to work with customers to identify credit card terminal problems. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the trouble shooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Qualifications Responsibilities: Research and resolve credit card terminal issues and questions from our merchants and our Independent Sales Representatives. Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Improve terminal performance by identifying problems; recommending changes Diagnose customer issues through process of elimination by asking probing questions Provide customers with efficient and courteous service. Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps Receive & resolve inbound calls, emails, chats, tasks, & Tickets Make follow up outbound calls to customers Skills Needed : Experience working with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus. Excellent listening, written, and verbal communication skills Strong problem solving skills with proficient attention to detail Must be able to handle multiple tasks at once in a fast paced call center environment Interact and coordinate with other departments to resolve customer issues Ability to adapt to and implement change Creative and forward thinking Proficient in relevant computer applications Bilingual (English/Spanish) is a plus, but not required 2+ years Customer Service/ Technical Support experience preferred, but not required Experience in the banking or credit card processing industry preferred, but not require Required Education and Experience High school diploma or equivalent is required Knowledge of customer service core principles and practices Familiarity with the Microsoft Office Suite Additional Information All your information will be kept confidential according to EEO guidelines. Our Culture: We are in search of individuals that share our values: Passion for the work, Understanding, Inventing, Building, Discipline, Learning, and Respect and Teamwork. We are foodies, and we are into fitness. We have outdoor patios for eating and interacting with teams from other divisions. Our Allentown campus holds 3 buildings and over 300 employees. In the spirit of learning and developing, we offer our employees access to various educational resources.

This IT Support Specialist is a part time position that will serve as the Technology and AV support for the new affiliate high school in Western Chester County. They will also handle responsibilities related to our computer software and hardware as well as IT service support for faculty, students and staff. Education & Professional Requirements: Bachelor's degree preferred Experience with enterprise software implementations desired Blackbaud Suite Support Experience required Skills Required: Level 1 technical experience supporting hardware, software, and IP network equipment Strong technical experience supporting audio, video Strong customer service skills Strong personal relationship skills and the ability to work closely with a wide range of people Ability to manage vendors, volunteers, students, and co-workers to ensure successful projects and events Ability to handle multiple tasks and be detail oriented Demonstrates a high level of professionalism The mission of DC is to educate students who will serve God and impact the world through biblical thought and action. Please check the school's website regarding personal faith alignment and apply if you believe we are a best-fit school for you to develop personally, professionally, and spiritually. Statement of Faith

Join Our Team as the Backbone of IT Innovation! Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance. What You'll Do Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments. Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime. Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence. Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe. Requirements What You Bring Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking. Certs to Impress: CompTIA Network+, Security+, or similar? Even better! Customer Service Mindset: You're great with people and always put clients first. Benefits Why ONE 2 ONE? Growth Opportunities: Work on diverse systems and expand your skill set. A Team That Has Your Back: Collaborative culture where your ideas matter. Solid Benefits: Health, dental, PTO, 401k, and more. Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don't just solve tech problems; we build the future! *To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.

Job Description Join Our Team as the Backbone of IT Innovation! Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance. What You'll Do Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments. Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime. Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence. Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe. Requirements What You Bring Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking. Certs to Impress: CompTIA Network+, Security+, or similar? Even better! Customer Service Mindset: You're great with people and always put clients first. Benefits Why ONE 2 ONE? Growth Opportunities: Work on diverse systems and expand your skill set. A Team That Has Your Back: Collaborative culture where your ideas matter. Solid Benefits: Health, dental, PTO, 401k, and more. Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don't just solve tech problems; we build the future! *To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.

Job DescriptionAbout Schedule EngineDo you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology. Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week. About the JobSchedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences. As a technical support specialist, you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client's friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours. Key Responsibilities Support clients throughout their lifecycle with Schedule Engine. Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles. Work with production computer servers and workstations. Document and maintain client records, particularly with regards to support requests. Understand client use cases and provide expertise on how Schedule Engine can be leveraged to meet and exceed their goals. Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer. Document development tasks/bugs and share requirements and for the development/product team. Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload. About You Strong verbal and written communication skills. Exceptional presentation and facilitation skills. High level of attention to detail and process minded. Ability to be assertive, proactive and self-motivated. Creative problem-solving skills. Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role. Expertise with databases, networks, and operating systems. Fundamental business knowledge that helps you better understand our clients' needs and our business priorities. Specific Requirements Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML Proven customer support, client service, or direct client-facing experience and skill. Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires. Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed. Familiarity with CRM systems and practices. Customer-oriented, with an ability to adapt and respond to different personalities. Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively. Completed 2+ years of college or university (BA preferred). *Bonus points if you have experience in the home services space. Why work with us?Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees. Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Element Risk Management 's Core Values: Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care. Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others. Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching. Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth. Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance. Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom. KEY RESPONSIBILITIES AND DUTIES: At all times, the IT Support Specialist shall: Provide technical support to end users (hardware, software, network, cloud applications) Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning) Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware) Maintain accurate inventory database of all electronic assets Assist with onboarding and offboarding processes (accounts, device prep, access control) Assist in Salesforce user management and light configuration support Support Zoom Phone system setup, user changes, troubleshooting Escalate advanced issues appropriately while independently resolving day-to-day operational issues Travel to branch locations approx. 25% of the time for on-site support Assist VP of Technology with special projects, automation development, and operational improvements REQUIRED SKILLS and CAPABILITIES: Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD) Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services) Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience Ability to work independently, self-prioritize, and manage multiple concurrent support issues Strong documentation habits and operational discipline Working understanding of cybersecurity principles and best practices Ability to lift/move computer equipment for setups and installs Valid driver's license and ability to travel domestically (~25%) Preferred Qualifications 2+ years of IT support, help desk, systems support or desktop technician experience Experience supporting Microsoft / Windows-based corporate environment Experience with Salesforce user administration (basic config, profiles, access) Experience with Intune device management and security policies Experience working with Zoom / Zoom Phone preferred Background in computer programming (PowerShell strongly preferred; Python a plus) Experience in small to mid-sized company (50-300 employees) support environments OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

Job Description We are looking for an IT Technician to oversee our company's computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA. You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you're also familiar with data protection regulations and can juggle multiple projects, we'd like to meet you. Requirements Responsibilities Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider. Maintain custody records of all company provided IT hardware. Be responsible for devices both on and off premise. Oversee data backup and system security operations (e.g., user authorization, firewalls) Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity. Ensure data is handled, and transfer QB Files from Clients to team members. Provide support and guidance to stakeholders via a help desk. Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers). Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR). Requirements Proven experience as an IT Operations Manager Experience with system installation, configuration, and analysis Thorough knowledge of networks and cloud computing Knowledge of data protection operations and protocols (e.g., GDPR) Project Management and organizational skills Ability to manage multiple projects. Outstanding communication skills Problem-solving aptitude BSc/BA in Computer Science, IT or relevant field

Full-time Description Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients. Full-time role with a set schedule and an excellent benefits package. Evening hours required. Prior high-volume call center experience and dental knowledge are valuable and preferred in this role. Essential Job Functions: Provide world class customer service to all Smilebuilderz customers, employees and business partners. Reduce missed appointments. Practice HIPAA and maintain compliance in all patient and employee contact. Answer multi-line telephone. Represent a positive first impression to Smilebuilderz patients. Be knowledgeable in patient services and Smilebuilderz departmental functions. Schedule appointments within the office management software (Dentrix) with efficiency and accuracy. Actively monitor and fill schedule to ensure providers meet daily goals. Follow up with patients requesting to schedule an appointment through Solutionreach. Professionally communicate with other departments in regards to patient care and queries. Process faxes received from the answering service when Data Processing Operators are unavailable. Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable. Inform supervisor of all potential problems and issues immediately. Resolve conflict to achieve the best solution with team members. Attend and participate in weekly customer care center meetings. Other Functions: Assist with other projects and tasks as assigned by the department Manager. Requirements Knowledge, Skills, and Abilities: Proficient communicator Organized Ability to multitask Ability to acclimate to change as directed Team focused Leadership skills Ability to work with little supervision Qualifications: High school diploma/ GED or 4 years equivalent call center/customer service experience Professional verbal and written communication skills Strong organizational skills with ability to multi-task Machines/Tools/Equipment: Basic office equipment Multi-line phone system Working Conditions: Primarily a controlled office environment Required to sit for extended periods of time Periodic scheduled and unscheduled overtime Evening hours required Join our Team Today! Click the following link to learn more! **********************************************************************

Job Description Application Support Specialist II Status: Full-Time/Salaried Exempt Reports To: Information Systems Manager, Plant Our Company Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal's dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal's dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky. Summary As an Application Support Specialist II at Lancaster Leaf Tobacco Company, you will play a key role in maintaining and troubleshooting business-critical applications and related factory hardware, ensuring seamless integration and data quality across systems. You will manage data processing tasks such as ETL, imports, and configuration, while creating, testing, and deploying high-quality deliverables in compliance with ticketing and change management processes. This role requires proactive problem-solving to identify and prevent recurring issues, close collaboration with business users to gather requirements and communicate progress, and support for reporting and business intelligence platforms. Success in this position demands strong technical expertise, solid organizational and communication skills, and the ability to work independently in an agile environment, with occasional international travel.What You'll Be Doing (Essential Duties) Support and maintain business-critical applications. Support and maintain the configuration/troubleshooting of factory hardware that connects to business-critical applications. Support and maintain integration and synchronization routines and services for business-critical applications. Provide data processing support including ETL, data import and data configuration for business-critical applications. Analyze production data to ensure data quality, and as necessary identify and enact measures to mitigate data quality issues. Create, test, document, and deploy high-quality project deliverables. Understand, follow and enforce proper support ticketing processes and change management processes. Take proactive approach in identifying trends in support incidents and taking measures to prevent future recurrences. Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed. Support and maintain reporting and business intelligence platforms for business-critical applications. Minimum Requirements Bachelor's degree in Computer Science or Computer Information Systems or equivalent work experience 4+ years of experience providing application support and working with application development teams to maintain applications. Professional application support and/or customer service Mobile and desktop hardware troubleshooting and support Strong knowledge of industry best practices in data architecture and data management. Strong organizational and time management skills. Strong interpersonal and communication skills. Ability to communicate effectively in the English language, both orally and written. Ability to work and solve problems independently and within a team environment. Ability to work in an agile development environment and take proactive approach to completing backlog work. Ability to travel internationally as needed. Preferred Requirements Experience with SQL Server SSIS, SSRS, and/or SSAS considered a plus. Experience with application support or development is considered a plus. Experience with file and service-based systems integration considered a plus. Benefits We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few. EOE M/F/Disabled/Vet Employer All applicants must be authorized to work in the United

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner. Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion. What the role is: Service Desk Specialist - Onsite Reports To: Service Desk Team Lead About the Role The Service Desk Specialist - Onsite role provides Tier 1 support to clients, addressing and resolving desktop hardware, software, and peripheral issues while maintaining recurring onsite commitments to designated client(s). As a key part of the support team, this role works directly with clients to ensure efficient and effective problem resolution. The Service Desk Specialist - Onsite collaborates closely with the Service Desk Team Lead and other team members supporting tactical and operational needs specific to each client environment. This position is essential for maintaining high levels of client satisfaction by delivering effective solutions, clear communication, and setting reasonable expectations. Accountabilities Client Support and Service Delivery Provide direct, onsite Tier 1 support to clients, addressing and resolving desktop, application, and peripheral issues in a timely manner. Maintain recurring onsite commitments to static clients, serving as an onsite technical resource for immediate client needs. Build and maintain strong client relationships, ensuring a thorough understanding of each client's environment and requirements. Manage client IT systems in line with service level agreements (SLAs) and standard operating procedures (SOPs). Update and maintain customer documentation to support consistent, high-quality service. Track and update support tickets in real-time within Network Coverage's ticketing system. Maintain a daily 80% billable rate while managing onsite tickets and providing remote assistance as required. Perform additional tasks and responsibilities as directed by the Service Desk Team Lead or Service Desk Manager to meet NetCov's operational objectives. Infrastructure Management and Optimization Perform routine checks and updates on client hardware and systems if onsite, addressing potential issues proactively. Collaborate with the managed services team to identify client trends and recommend proactive solutions when necessary. Contribute to team knowledge by producing and updating technical documentation related to client systems as needed. Client Communication and Continuous Improvement Maintain clear and professional communication with clients, setting expectations and providing updates on ticket progress. Identify opportunities to enhance service efficiency, implement best practices and process improvements where possible. Respond to customer inquiries and complaints promptly and professionally, addressing issues onsite whenever feasible. Stay informed on industry advancements and continuously enhance technical skills to improve support quality. Knowledge, Skills, and Abilities (KSAs) Required Technical Expertise: Foundational understanding of IT infrastructures, including client/server models, Windows and Mac OS, network protocols, virtualization, and endpoint security. Proficiency with Microsoft client operating systems, Active Directory, DNS, DHCP, Exchange/Office 365, and core desktop applications. Familiarity with LAN/WAN connectivity, firewalls, and wireless network solutions. Problem-Solving and Time Management: Ability to diagnose and resolve basic technical issues quickly and effectively within an onsite environment. Experience with troubleshooting tools and techniques for endpoint and peripheral devices. Strong organizational skills with the ability to prioritize tasks effectively in line with client needs and SLAs. Communication and Interpersonal Skills: Excellent verbal and written communication abilities for effectively explaining technical issues to non-technical stakeholders. Active listening skills to fully understand and address client issues. High attention to detail for accurate documentation and record-keeping. Technical Competencies Qualifications and Experience: Associate's Degree in Information Technology, Computer Science, Network Administration, or a related field (or equivalent work experience). 1-3 years of relevant IT support experience, particularly in roles involving client interaction and hands-on troubleshooting. Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft MCP, Cisco CCNA) are desirable. Role Logistics This is a full-time position This position will require participation in a recurring predetermined on-call rotation. Work setup will be 100% onsite, 5 days a week at a client's office

We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users. Primary Responsibilities Install, configure and troubleshoot computer hardware and software Assist with system access, account setup and change requests Monitor helpdesk ticketing system queue and act as primary point of contact Coordinate break/fix work with company MSP including deliveries and installs Manage IT projects as needed and assist with departmental projects Requirements Excellent problem solving and troubleshooting skills Detail-oriented approach to tasks Customer service-oriented attitude Qualifications A+/Net+/Microsoft certifications strongly preferred Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting Strong reading, writing and verbal communications skills 3+ years IT experience including supporting a Microsoft Windows environment Experience with Microsoft 365 including SharePoint and Teams Capable of working independently as well as part of a team Flexible, quick learner who is resourceful, perseveres and understands the value of documentation The ability to communicate and work with all levels of staff who possess varying degrees of technical skills Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed Flexibility to work on-site in Lititz, PA for approximately 20 hours a week Job Type: Contractor Rate: $30-40/hour

The Client Services Support Specialist plays a critical internal role in supporting the execution of direct marketing campaigns. This position works exclusively with internal teams, including Client Services, Production, Warehouse, Content Development, and Finance, to ensure jobs are produced, mailed, and reported accurately and on schedule. The ideal candidate will demonstrate exceptional attention to detail, strong organizational skills, and the ability to communicate clearly and effectively with internal teams. This role requires a high degree of accuracy, quality, and accountability throughout the job-from material receipt through end\-of job reconciliation. Essential Functions: Job Setup, Samples, and Quality Control: Prepare physical and digital samples of mail packages for review and production, including cutting, folding, inserting, and assembly. Measure package attributes (size, weight) and accurately record specifications in control systems. Create sample packages with clear visual instructions for production teams. Verify address placement, barcode clearance, and personalization accuracy on all panels. Review Ready\-to\-Mail (RTM) packages for quality, ensuring proper cuts, folds, print, and coding. Perform secondary reviews of job instructions to confirm accuracy and adherence to client specifications. Job Instructions and Internal Documentation: Create, review, and update detailed job instructions in internal systems for lettershop and production teams. Generate support documents, sample instructions, and RTM documentation to ensure correct job execution. Verify drop schedules for accuracy regarding quantities, mail class, mail dates, and permits. Material and Production Coordination: · Log daily material deliveries from Bills of Lading (BOLs) received from the warehouse. · Ensure materials are delivered on time and in the correct quantities. · Verify that envelopes and components meet specifications, escalating discrepancies. · Collaborate with Client Services, Production, Warehouse, and Content teams to resolve issues and keep schedules on track. Mail Tracking and Reconciliation · Track mail statements to ensure mailing activity meets job schedules and client expectations. · Follow up with internal departments when mail statements or confirmations are delayed or missing. · Perform end\-of\-job postage reconciliation by kit and total job, ensuring accuracy of quantities, tiers, and costs. · Assist with reporting and documentation related to mailing activity and job completion. End\-of\-Job Reporting and Disposition: Verify post\-mail material counts with the warehouse to ensure accuracy. Prepare and follow up on material disposition reports for timely resolution. Generate internal and client reports related to postage, reconciliations, production, invoicing, and inventory. Additional Responsibilities: Works toward continuous improvement and expertise in Direct Mail. Complies with company policies and procedures. Promotes company values and culture. · Work a modified schedule as needed. Carry out additional tasks as assigned. Requirements Essential: · Attention to detail, consistently delivering accurate and error\-free work · Excellent written and verbal communication skills to facilitate effective collaboration within teams · Ability to follow detailed instructions and uphold quality standards in a fast\-paced production environment · Strong organizational skills, effective time management, and prioritization of tasks · Comfortable working with physical materials, samples, and production documentation · Proficient in using internal job tracking systems and standard office tools such as Excel, PDFs, and shared directories · Capable of working independently while supporting multiple internal teams · Willingness to take on responsibilities and challenges. · Reliability and dependability. · Highest quality standards for own work. · Ability to adapt easily in rapidly growing operations. Preferred: · Experience in direct marketing, print production, lettershop, or mailing operations · Familiarity with postal requirements, mail classes, and production workflows · Experience with job control or production management systems · High school diploma or equivalent required. Bachelor's or an Associate's degree in business or any other related study preferred. · Two or more years of experience working in a product support, project coordination, client services, or similar role is desired. · This position is an on\-site role with no remote or work\-from\-home opportunities. · This position may require lifting materials or mail products to 25 lbs. Benefits *New Associates become eligible for benefits the 1 st of the month following 60 days! · Medical (2 plan designs to choose from) · Dental · Vision · Life & Disability Insurance Options · 401K with employer match program "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"7664089","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"1725"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"Work Experience","uitype":2,"value":"0\-1year"},{"field Label":"City","uitype":1,"value":"Kutztown"},{"field Label":"State\/Province","uitype":1,"value":"Pennsylvania"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"19530"}],"header Name":"Client Services Support Specialist","widget Id":"***********2507263","is JobBoard":"false","user Id":"***********7977117","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"***********5010365","FontSize":"12","google IndexUrl":"https:\/\/jetsonmarketing.zohorecruit.com\/recruit\/ViewJob.na?digest=1fThyoUByVYN0ffKhmmG4yx.YGJ4HazbT410IKox0n0\-&embedsource=Google","location":"Kutztown","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"56l1h542958d**********1be979ea727807b"}