Technical support representative jobs in Santa Fe, NM

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Arizona - Remote; Arkansas - Remote; Baton Rouge, LA; Colorado - Remote; Colorado Springs, CO; Dallas, TX; Denver, CO; Des Moines, IA; Fayetteville, AR; Florida - Remote; Fort Worth, TX; Georgia - Remote; Idaho - Remote; Indiana - Remote; Iowa - Remote; Joplin, MO; Kansas - Remote; Kansas City, MO; Kentucky - Remote; Lincoln, NE; Little Rock, AR; Louisiana - Remote; Loveland, CO; Michigan - Remote; Mississippi - Remote; Missouri - Remote; Montana - Remote; Nebraska - Remote; Nevada - Remote; New Hampshire - Remote; New Mexico - Remote; North Carolina - Remote; North Dakota - Remote; North Kansas City, MO; Ohio - Remote; Oklahoma - Remote; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; South Dakota - Remote; Tennessee - Remote; Texas - Remote; Tulsa, OK; Utah - Remote; Virginia - Remote; West Virginia - Remote; Wisconsin - Remote; Wyoming - Remote **Company Description** We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible. Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us - and will continue to allow us - to grow. The result? Inspired people, amazing designs, and projects with purpose. **Job Description** We are seeking an Electrical Technical Expert to join our Data Center team and serve as the subject matter expert on hyperscale, mission-critical campus and facility electrical systems. This role is ideal for someone who thrives in a fast-paced, ever-evolving environment and is passionate about supporting project teams with deep technical expertise. You will be the go-to resource for electrical design strategy, QA/QC oversight, and technical mentorship across high-impact data center projects. Your work will directly influence the reliability, scalability, and innovation of our electrical systems supporting hyperscale clients. **Key Responsibilities** + Serve as the technical lead for electrical systems in hyperscale and/or colocation data center projects, including power distribution, switchgear, UPS systems, and emergency power. + Provide expert-level guidance on design standards, code compliance (NEC, NFPA, IEEE), and commissioning protocols. + Collaborate with project managers, engineers, and external partners to ensure technical excellence and alignment with client goals. + Mentor and support engineering teams, offering technical reviews, troubleshooting, and strategic input. + Lead QA/QC processes and ensure all deliverables meet the highest standards of quality and reliability. + Stay current with emerging technologies and trends in mission-critical infrastructure and integrate them into project strategies. **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills. + Ability to contribute and work well with a team. + Excellent interpersonal and problem-solving skills. + Bachelor's degree in Electrical Engineering and PE License + 12+ years of experience in electrical engineering with a focus on hyperscale data centers or mission-critical facilities. + Proven ability to lead technical design efforts and support multidisciplinary teams. + Strong understanding of medium and low voltage systems, redundancy strategies, and commissioning practices. + Excellent communication and collaboration skills. + Passion for mentoring and developing engineering talent. \#LI-DD1 Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity. Colorado Pay Range $150,000-$236,000USD **Additional Information** Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we're here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it. As an Olsson employee, you'll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you'll: + Engage in work that has a positive impact on communities + Receive an excellent 401(k) match + Participate in a wellness program promoting balanced lifestyles + Benefit from a bonus system that rewards performance + Have the possibility for flexible work arrangements **Please note:** The benefits listed above apply to full-time employees. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting ********************************** . Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

Compensation: $19.64 - $24.52 CS114 Compensation Type: Hourly Employment Type: Regular FLSA: Non-Exempt Scheduled Weekly Hours: 40 Performs specialized duties related to the department's technology support functions. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement. Duties & Responsibilities Provide technical support to the SFCC Community remotely, over the phone, via email, or in person Provide technical support for services, software, and technologies identified in the OIT Service Catalog. Primary duties include the maintenance, repair, and troubleshooting of campus classroom and office hardware and software packages. Document, track, and monitor customers' requests in the OIT ticketing system. Provide follow-up to customers' requests to ensure proper response and satisfactory resolution. Coordinate with other OIT team members and departments to resolve customer problems. Troubleshoot and resolve problems to satisfy tickets, work orders, and incidents. Complete necessary research and on the job training to resolve tickets, work orders, and incidents in a timely and efficient manner. Accurately record, update, and document customers' requests desk ticketing system with accuracy an proficiency. Correctly escalate unresolved tickets, incidents and work orders to appropriate OIT team members. Perform diagnostic tests and troubleshooting to identify customer issues. Assist in the development of technical documentation and knowledge base articles effective in quickly addressing customers' problems. Maintain and update hardware and software inventory utilizing OIT standard practices. Maintain, support, and monitor servers and software related to classroom functionality. Educate customers on procedures for resolving or preventing recurrence of technical problems. Discuss technical issues with customers in non-technical and comprehensive terms, while maintaining a customer service focus. Operate, support, and work with equipment, such as smartboards, AV system integration products, projectors, computers, thin clients, servers, printers, tablets, phone, and other devices. Support and maintenance of audio-visual equipment. Complete OIT related support for large events, such as conferences, graduations, and departmental meetings. Assists in the creation and implementation of new technology related processes and documentation. Ability to evaluate and implement new and replacement technologies. Develop and test device image standards, including OIT Security and configuration standards and customer requirements. Attend educational programs, workshops, and seminars to learn new develpments in the IT industry. Repair or Replace non-functional hardware. Perform new initiatives, change management, and project duties as assigned. Perform other duties as assigned. Knowledge, Skills and Abilities Technical Capacity and Initiative Strong customer service and client focus Strong problem solving and technical analysis skills Organization skills and ability to manage multiple assignments and priorities Commitment to privacy, security, and confidentiality Effective oral and written communication skills Knowledge of Microsoft and Macintosh operating systems Knowledge and skills in troubleshooting and configuration of computer hardware, printers, projectors, software installation, system maintenance, and operations Basic knowledge of networking principles Skills in utilizing and deploying Microsoft Office and Adobe productivity productions Knowledge of related ITIL V3 principles and practices Skills with Active Directory object management and group policy Skills in working with SCCM and other client management tools Ability to collaborate with Office of information technology, as well as the general campus with courtesy, tact, and good judgment Knowledge of AV system integration products, such as Extron and Crestron Current and demonstrated knowledge in applicable course content Knowledge of current teaching methodologies and practices, such as cooperative learning, service-learning, traditional and alternative assessment Online and blended course delivery Diverse learning styles Evaluation methodologies Record keeping Curriculum design and planning Must possess strong oral and written communication skills Skill in problem solving, time management, computer use, listening and critical thinking Must have sensitivity to the understanding of diverse academic, socioeconomic, cultural, special needs, and ethnic backgrounds of college students. Ability to communicate information and ideas, speak clearly, work with students with learning differences and disabilities Work Hours Based on required coverage schedule. Occasional evening and weekend work may be required. Physical Demands The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity. The work is typically performed in an office or computer room. Instructions to Applicants: Please add the following documents to your application in the "Resume Drop Box" section of your application: Resume Cover Letter Unofficial Transcripts (Official transcripts will be required upon hire.) Best Consideration Date: [12/08/2025] Minimum Qualifications: Minimum Qualifications: Associate's degree in Computer Science, Computer and Information Technologies or a related field One year of experience related to the major duties Equivalent related experience may be substituted for education on a year for year basis Education above Associate's degree may be substituted for experience on a year for year basis Preferred Qualifications: MCDST and CompTIAA+ certification Experience with the installation, configuration and troubleshooting of Windows operating system and other office productivity applications including Microsoft Office and Adobe products Experience supporting desktops, laptops, tablets, thin clients, projectors and a variety of peripherals Applicable experience in a higher education setting Additional Comments to Applicants: Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC's Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may. EEO Statement: As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S. ADA Statement: The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. SFCC Recruiting Statement: Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC's mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community! For additional jobs apply at *********************

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role - Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Job Description Responsible for contributing to the successful prioritization and completion of daily Information Technology functions and support. Ensure optimum service quality for existing environments; continued innovation, evaluation, and adoption of new technology solutions; guarantee satisfaction in accordance with the department's and Company's high standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Assist in prioritizing and verifying completion of all Information Technology support and managed services tickets; ensuring the Information Technology department provides immediate support and prompt resolution to issues. Assist in developing and maintaining support procedures. Assist in developing and maintaining technical documentation for all production systems and active projects within the enterprise. Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary. Contribute in the installation, deployment, maintenance, and/or rebuilding of existing workstation environments. Configure hardware and peripherals, services, settings, profiles, storage, security access, etc. in accordance with department policies and procedures. Maintain patches and security updates on a regular basis and upgrade systems, applications, tools, and utilities to ensure the department follows established compliance and standards guidelines. Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues. Keep all areas clean and sanitized as directed. Responsible for maintaining a consistent, regular attendance record. Help keep areas clean and sanitized as directed Perform other duties as assigned. Monitors support ticketing system for all ticket status', which includes, updating notes, communicating with requesters, aiding other IT team members, and completing all assigned tickets. Provides backup support for IT team members, including the handling of all incoming support calls, emails and walk-ins as required to maintain department SLAs. 24/7/365 Availability, Rotating Schedules, and Overtime Required as needed to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc. Participate in the regular on-call after hours IT support schedule. EDUCATION / EXPERIENCE: Associate degree in Information Technology, Computer Science, Engineering, Management Information Systems, or equivalent; minimum of one to three (1-3) years related work experience; or an equivalent combination of education and work experience. Relevant technical certifications: CompTIA A+, Network+, Security+ required at time of or during employment. Microsoft, Cisco, VMware, or other relevant industry certifications a plus. PHYSICAL DEMANDS / WORK DEMANDS: The physical demands and work environment described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee is frequently required to lift and/or move up to 50 pounds. The Employee is frequently required to risk danger of electrical shock and/or radiation (from computers, networking components, wireless components). The noise level in the work environment is usually moderate. When on the casino floor the noise level increases to loud. Employee will be exposed to second-hand cigarette smoke. Levels of interaction: Face-to-face / in person: High level of interaction with other employees, high with guests and vendors. Telephone interaction: High level of interaction with employees, vendors and guests.

Job Details LPT 907 - PECOS, NMDescription Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer. Complete all shift duties as assigned. All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized: Follow company policies with regard to cash control, proper safe operation. Follow correct vendor check-in procedures. Complete all end of shift paperwork. Pay immediate attention to any spill or other hazardous condition. Other duties may be assigned from time to time by the Store Manager. Qualifications Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word. Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in. Sufficient visual acuity to check identification and process money orders. Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.

Job DescriptionLocation: Santa Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed) Position OverviewThe Information Technology Specialist provides comprehensive IT support services to the Santa Fe Indian Health Center and designated satellite clinics. This role is responsible for systems administration, network support, VM cloud server operations, helpdesk troubleshooting, IT security compliance, and end-user technical assistance. The position requires full administrative access to critical IT infrastructure and adherence to all IHS security, privacy, and operational standards. Key ResponsibilitiesSystems Administration-Manage and maintain Windows systems, applications, and platforms supporting RPMS and EHR systems.-Configure, install, and rebuild servers, peripherals, directories, storage, and services according to IHS standards.-Maintain installation and configuration procedures and contribute to system standards.-Recommend and implement automation and administration innovations. VM Cloud Server Management-Configure, monitor, and troubleshoot virtual machine cloud environments.-Manage system security, backups, and disaster recovery processes.-Perform routine and advanced maintenance ensuring availability and performance of VM-based systems. Helpdesk / End-User Support (ServiceNow Portal)-Diagnose and resolve software, hardware, and network issues for end-users.-Provide in-person and phone support.-Evaluate and manage tickets, communicate with users, and escalate to Tier 2 as required.-Train staff on IT systems and applications as needed. Network Administration-Identify and resolve network connectivity, performance, and security issues.-Assist SFIHC and Albuquerque Area IT staff with network troubleshooting and optimization.-Perform routine network performance reviews and maintenance activities. Operations & Maintenance-Perform system monitoring, verifying integrity and availability of all hardware, servers, network resources, and processes.-Conduct security monitoring and ensure compliance with IHS IT security policies.-Manage backup operations, validate data integrity, and execute required purging procedures.-Perform OS patches, upgrades, and configure new services.-Optimize CPU, memory, and disk utilization based on operational needs.-Maintain data-center monitoring of equipment. User & Access Management-Create, modify, and delete user accounts in Active Directory.-Ensure adherence to all HIPAA, Privacy Act, and IHS policies in handling sensitive information. Communication & Reporting-Submit weekly hours/timesheets for COR approval.-Work independently, providing technical guidance to IHS staff when necessary.-Participate in required meetings, orientations, and training as mandated by IHS. Minimum Qualifications EducationBachelor's Degree in Computer Science or equivalent field (required). Proof of degree required prior to assignment. Experience-5+ years VM cloud server experience (required).-5+ years Network Administration experience (required).-5-10 years Helpdesk / IT Support experience.-3-10 years IT Specialist experience.-2-5 years SharePoint Server experience.-Experience with EHR/RPMS systems (preferred).-2-5 years VOIP phone applications experience. Certifications (Required)-VM Cloud Server Professional Certification.-Certified Network Specialist (CNA). Additional Requirements-Valid driver's license (may operate GSA vehicles).-Ability to pass Level I & II background investigations per Public Law 101-630 (Indian Child Protection & Family Violence Act).-Immunization compliance (MMR, Varicella, TB screening, Hepatitis B, Influenza, Tdap).-Must complete mandatory training (ISSA, Child Protection, Trauma-Informed Care, FWA training).-Must obtain fingerprint clearance prior to start (processing may take up to 6 months).-Must wear government-issued ID badge and comply with all IHS conduct standards.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Your experience matters Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registered Nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Department/Unit Summary A IT&S Technician provides first level support to internal customers regarding basic application, hardware and service network requests. How you'll contribute Enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports on customer inquiries regarding new/different functionality. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: • Relocation assistance • Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts • Competitive paid time off and extended illness bank package for full-time employees • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage • Tuition reimbursement, loan assistance, and 401(k) matching • Employee assistance program including mental, physical, and financial wellness • Professional development and growth opportunities Qualifications and requirements Minimum Education: High School Diploma or equivalent required Associate's degree in IT field or related field preferred About our Health System Los Alamos Medical Center is a 47 bed acute hospital that has been offering exceptional care to the communities of northern New Mexico for over 70 years, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Los Alamos Medical Center is an Equal Opportunity Employer. LAMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

ENERCON Services Inc., doing business for the Federal Government through our wholly owned subsidiary, ENERCON Federal Services (EFS), provides engineering and environmental services to many branches of the Federal Government. With extensive experience in engineering design, nuclear safety, decommissioning and environmental services, we are actively supporting large and small projects throughout the DOE complex. EFS also has current experience supporting operations and decommissioning efforts at US Army Corps of Engineers and National Nuclear Security Administration (NNSA) facilities. Job Description We are currently recruiting for an experienced Computer Technician I to represent ENERCON at a customer site in Los Alamos, NM . This role requires a currently active DOE Clearance (US Citizenship Required). DUTIES INCLUDE: • Update knowledge and skills to keep up with rapid advancements in computer technology • Provide technical support to designers, engineers and other team members throughout a major VoIP deployment and implementation process • Test and verify telecom hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data • Monitor functioning of VoIP and telecom equipment and make necessary modifications to ensure the system operates in conformance with specifications • Analyze information to determine, recommend, and plan layout, including type of computers, telephones, and peripheral equipment modifications Qualifications MINIMUM QUALIFICATIONS: • Bachelor degree in computer science or related field or equivalent training/education required • At least 2 years of relevant experience required • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills • Basic ability to work independently and manage one's time • Basic knowledge of network and computer hardware and software • Knowledge of network/computer software, such as configuration management software, desktop communications software, network services software and internet directory services software • Must possess a DOE "L" or "Q" clearance or the ability to obtain a DOE "L" or "Q" Clearance (US CITIZENSHIP REQUIRED) Additional Information ENERCON Services is a 34-year old, engineering and technical services consulting company, providing premier services to companies in the energy, utility, and industrial verticals, as well as to governmental agencies across the US and Internationally. ENERCON is fully owned by our employees, and offers excellent benefits and career opportunities. To learn more about ENERCON, visit us at enercon.com . ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Part-Time IT Support Technician Job Description Job Title: Part-Time IT Support Technician Reports To: To be determined FLSA Status: Non-Exempt Pay Rate: $22.00 per hour Schedule: 20-30 hours per week; occasional evening and weekend hours as required by project needs or emergencies Location: On-site at Santa Fe Animal Shelter Position Summary: The IT Support Technician serves as the on-site liaison and support for our contracted Managed Service Provider (MSP), ensuring prompt and efficient handling of all IT-related issues and project support needs. This individual contributor role is responsible for hands-on troubleshooting, preventative maintenance, and technical support for both hardware and software systems used across the organization. Key Responsibilities: - Serve as the on-the-ground support resource for the Shelter's MSP. - Follow up on internal help desk tickets submitted by SFAS staff to ensure timely resolution. - Perform on-site workstation troubleshooting, hardware repairs, and peripheral device installations as directed by MSP. - Assist in server troubleshooting and diagnostics under the guidance of the MSP. - Provide hands-on support when remote MSP tools are not sufficient for issue resolution. - Conduct routine preventative maintenance including cleaning and inspecting of computers, printers, and peripherals. - Provide on-site support for technology-related special projects and upgrades. - Maintain a clean and organized technology work area and document work completed in help ddesk systems. Required Qualifications: - High School diploma or College Degree in Computer Science or related field, or minimum 5 years of equivalent IT support experience. - Proven experience administering and supporting Office 365 environments. - Strong knowledge of Windows 10/11, Windows Server 2016/2019+, and Mac OS. - Familiarity with Active Directory and Group Policy management is preferred. - Experience with networked environments, including routers, switches, and access points. - Prior exposure to Sophos Firewalls is a plus. - Excellent problem-solving skills and attention to detail. - Ability to work independently, follow instructions, and communicate effectively with non-technical staff. Work Schedule and Expectations: - Part-time position (20-30 hours/week), with flexibility based on project needs. - Occasional evening or weekend work required for specific projects, with advance notice. - Prompt and appropriate response expected during emergency technical issues. Santa Fe Animal Shelter is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Practice Western Trails Veterinary Hospital is the premier hospital if you live in Edgewood, Moriarty, Albuquerque, Tijeras, Sandia Park, Estancia, or the surrounding area and need a trusted veterinarian to care for your pet, small farm animals, or livestock. In addition to the hospital and 3-stall barn, we have a full-service mobile unit for house/farm calls. Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

Job Details Main Campus - Las Vegas NM - Las Vegas , NM Full Time Bachelor's Degree $16.24 - $24.00 Hourly None StaffDescription Under the direction of the IT helpdesk Team Lead, the Technical Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Technical Support Technician is expected to provide excellent customer service to the campus community and guests. Duties and Responsibilities: • End User Support - provides end-user support of NMHU technology equipment including technical and functional use of equipment and software, provides communications and updates both during and through work order closure. • Technical support - provides hardware and software support including installation, operation, monitoring, maintenance, problem analysis, trouble-shooting, problem resolution and documentation. • Working with the ITS Service Management System - uses, updates and maintains work orders in the IT Service Management System in accordance with departmental procedures. • Administrative Duties - attends meetings, creates and updates documentation, departmental and team processes, updates functional databases, and updates and maintains calendars and schedules as required. • Ongoing Professional Development - attends institutional and departmental training, provides and attends departmental cross training, schedules and attends product demos and reads professional journals to keep informed of technology enhancements. • Perform general problem solving and assistance on a variety of software applications and hardware systems supported by ITS. Prioritize and escalate problems and requests to the appropriate area within the ITS department, when level one and two support cannot solve the problem. Test fixes to ensure problem has been adequately resolved, and perform post-resolution follow-ups to help requests. • Develops training material and help guides, and provides individual instruction and/or training to users. • Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates. • Assists with research and development initiatives and in the implementation of new technologies and technical troubleshooting. • Assists with the implementation of technology projects with moderate scope and impact. • Handle confidential information with discretion. • Collaborate with team members to develop, improve, and implement policies, procedures, and standards, for improved internal processes and improved customer service experience. • Provide support in other areas of the department if there if there is a shortage of staff, or overflow in workload. • The Technical Support Technician is required to work alternating weekends in addition to hours during the day and evenings Monday-Friday, depending on the needs of the department. On-call availability may be required as needed. • Travel to NMHU centers is required. • Maintain regular attendance. • Perform miscellaneous job-related duties as assigned. Qualifications Minimum Job Requirements: Bachelor's degree in any field, and at least one year of demonstrated experience providing technology support, or associate's degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable. Preferred Qualifications: • Demonstrated experience supporting Windows and Mac OS. • Demonstrated experience supporting Microsoft Office/Office 365. • Demonstrated experience supporting equipment in an enterprise network environment including computers, printers, projectors, audio-visual equipment, videoconferencing equipment, phones and mobile devices. • Strong interpersonal skills demonstrated effective communication skills translating technical terminology in terms understandable by diverse user groups. • Knowledge of relevant state-of-the-art technology, equipment, and/or technology trends. Special Conditions for Eligibility: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check. • Must be willing to be available for after-hours support on nights and weekends. • Travel to NMHU centers is required. • Candidate must be able to maintain current New Mexico driver's license. Knowledge, Skills, and Abilities: • Excellent communication skills. • Excellent customer service skills. • Functional and technical knowledge of Windows and Mac OS. • Functional and technical knowledge of Office 365/Microsoft Office Suite, Learning Management Systems, and videoconferencing systems. • Demonstrated ability to perform routine technology maintenance, participate in projects, prioritize work and meet deadlines and basic records maintenance skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Moderate physical effort. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to manipulate, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. May require occasional lifting, handling, pushing, or moving objects up to 50 pounds. May require occasionally ascending/descending a ladder to install or maintain equipment. • Specific vision abilities required by this job include close vision, distance vision, depth-perception, and the ability to adjust focus. Working Environment: • Work is performed in an office/classroom setting • Work with frequent interruptions

Job Details 340 HWY 68 - SAN JUAN PUEBLO, NM Full Time AnyDescription IT Specialist provides hands-on support, maintenance, and administration of Casino's IT Systems, gaming floor infrastructure, and critical business applications. This role ensures high availability, security, and regulatory compliance of technology that supports gaming operations, hospitality, POS Systems, surveillance interfaces, and back-office services. The role requires strong technical skills, excellent troubleshooting, and the ability to work flexible hours to support a 24/7 operation. IT Specialist provides technology support services across all Tsay Corp Entities, including federal contracting operations, retail locations, and allied business units. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Maintain, monitor, and troubleshoot server infrastructure (Windows server), virtualization (VMware/Hyper-V), storage and backups. • Administer Active Directory, DNS, DHCP, user accounts, group polices and authentication systems. • Support and maintain networking equipment; switches, routers, firewalls, VLANs, and wireless networks; ensure network redundancy and performance. • Provide on-floor support for gaming systems and slot machine connectivity SAS/Slot accounting, cashier/payout systems, electronic gaming machines and casino management systems, • Support POS Systems, kiosks, hotel/property management systems and integration with loyalty CRM Systems. • Manage CCTV, access control, and time/attendance systems as they relate to IT infrastructure and system integration. • Implement and maintain security controls: endpoint protection, patch management, vulnerability scanning, log monitoring and incident response. • Ensure compliance with gaming authority regulations, PCI-DSS (for payment systems, and internal security policies; assist with audits and provide applicable documentation. • Manage vendor relationships with gaming equipment vendors, MSPs and other third-party providers, coordinate escalations and onsite vendor technicians. • Perform routine system updates, firmware upgrades, and hardware maintenance with minimal disruption to operations. • Support IT Projects such as system migrations, new deployments and integrations. Qualifications QUALIFICATIONS • Proven experience with Windows Server administration, Active Directory, virtualization (VMware/Hyper-V) and common enterprise services. • Strong networking knowledge (TCP-IP, VLANs, routing, switching, firewalls) • Experience with POS Systems • Ability to work flexible hours, including nights, weekends and holidays. • You must pass background checks and meet regulatory requirements for working in a gaming environment. EDUCATION and/or EXPERIENCE • Bachelor's degree in computer science, Information Technology • 3+ years of hands-on experience; experience in Casino, Gaming, hospitality, or retail/financial environment. PREFERRED CERTIFICATIONS • CompTIA Network+, Security+, A+ • CompTIA CySA+ (Cybersecurity Analyst) • Cisco CCNA • Microsoft or similar Server Certification • PCI-DSS certification awareness

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed)

Under the direction of the IT helpdesk Team Lead, the Technical Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Technical Support Technician is expected to provide excellent customer service to the campus community and guests. Duties and Responsibilities: * End User Support - provides end-user support of NMHU technology equipment including technical and functional use of equipment and software, provides communications and updates both during and through work order closure. * Technical support - provides hardware and software support including installation, operation, monitoring, maintenance, problem analysis, trouble-shooting, problem resolution and documentation. * Working with the ITS Service Management System - uses, updates and maintains work orders in the IT Service Management System in accordance with departmental procedures. * Administrative Duties - attends meetings, creates and updates documentation, departmental and team processes, updates functional databases, and updates and maintains calendars and schedules as required. * Ongoing Professional Development - attends institutional and departmental training, provides and attends departmental cross training, schedules and attends product demos and reads professional journals to keep informed of technology enhancements. * Perform general problem solving and assistance on a variety of software applications and hardware systems supported by ITS. Prioritize and escalate problems and requests to the appropriate area within the ITS department, when level one and two support cannot solve the problem. Test fixes to ensure problem has been adequately resolved, and perform post-resolution follow-ups to help requests. * Develops training material and help guides, and provides individual instruction and/or training to users. * Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates. * Assists with research and development initiatives and in the implementation of new technologies and technical troubleshooting. * Assists with the implementation of technology projects with moderate scope and impact. * Handle confidential information with discretion. * Collaborate with team members to develop, improve, and implement policies, procedures, and standards, for improved internal processes and improved customer service experience. * Provide support in other areas of the department if there if there is a shortage of staff, or overflow in workload. * The Technical Support Technician is required to work alternating weekends in addition to hours during the day and evenings Monday-Friday, depending on the needs of the department. On-call availability may be required as needed. * Travel to NMHU centers is required. * Maintain regular attendance. * Perform miscellaneous job-related duties as assigned. Qualifications Minimum Job Requirements: Bachelor's degree in any field, and at least one year of demonstrated experience providing technology support, or associate's degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable. Preferred Qualifications: * Demonstrated experience supporting Windows and Mac OS. * Demonstrated experience supporting Microsoft Office/Office 365. * Demonstrated experience supporting equipment in an enterprise network environment including computers, printers, projectors, audio-visual equipment, videoconferencing equipment, phones and mobile devices. * Strong interpersonal skills demonstrated effective communication skills translating technical terminology in terms understandable by diverse user groups. * Knowledge of relevant state-of-the-art technology, equipment, and/or technology trends. Special Conditions for Eligibility: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check. * Must be willing to be available for after-hours support on nights and weekends. * Travel to NMHU centers is required. * Candidate must be able to maintain current New Mexico driver's license. Knowledge, Skills, and Abilities: * Excellent communication skills. * Excellent customer service skills. * Functional and technical knowledge of Windows and Mac OS. * Functional and technical knowledge of Office 365/Microsoft Office Suite, Learning Management Systems, and videoconferencing systems. * Demonstrated ability to perform routine technology maintenance, participate in projects, prioritize work and meet deadlines and basic records maintenance skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Moderate physical effort. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to manipulate, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. May require occasional lifting, handling, pushing, or moving objects up to 50 pounds. May require occasionally ascending/descending a ladder to install or maintain equipment. * Specific vision abilities required by this job include close vision, distance vision, depth-perception, and the ability to adjust focus. Working Environment: * Work is performed in an office/classroom setting * Work with frequent interruptions