Technical support representative jobs in Spring Hill, FL

Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset. Key Responsibilities Respond to and resolve 20-30 tickets daily using ServicePro ticketing system. Provide Tier 1-2 technical support for desktops, laptops, and related hardware. Manage inventory, shipping, and returns of equipment. Assist with new user setup and onboarding. Perform Windows upgrades and troubleshoot Windows 11 issues. Support Active Directory (on-prem), Intune, and review configurations in Entra. Document all work accurately in the ticketing system. Requirements: Tier 1-2 troubleshooting experience. Proficiency with Windows 11 and Microsoft 365 applications. Experience with Intune and Active Directory (on-prem). Familiarity with any ticketing systems (ServicePro preferred). High School Diploma or GED. Strong customer service skills and professional demeanor. Preferred Skills: Experience with Azure and Autopilot. Location: 5 days on-site in Clearwater Schedule: Monday-Friday, 8:00 AM - 5:00 PM Structure: Contract - 6-12months

Senior Commercial HVAC Field Technical Support Specialist - US (Remote) Join BGIS Integrated Technical Services (ITS) and Elevate Your Career! Are you a seasoned HVAC expert ready to lead and innovate? BGIS Integrated Technical Services (ITS) is seeking a Senior Commercial HVAC Field Technical Support Specialist to join our dynamic team. As part of the global BGIS family, with over 500 U.S.-based technicians and 7,000+ worldwide, we manage 320 million square feet of client facilities across North America, Europe, the Middle East, Australia, and Asia. Since our 2022 merger with Millian Aire Enterprises, we've cultivated a culture of innovation, collaboration, and excellence. Join us to mentor technicians, deliver cutting-edge HVAC solutions, and advance your career! Why Choose BGIS ITS? Career Leadership: Leverage your expertise to guide teams and shape industry-leading solutions. Supportive Culture: Thrive in a collaborative environment that values your skills and fosters growth. Global Impact: Contribute to a world-class team delivering exceptional service worldwide. Work-Life Balance: Enjoy a workplace that prioritizes your well-being and career aspirations. About the Role As a Senior Commercial HVAC Field Technical Support Specialist, you'll provide advanced technical expertise to resolve complex HVAC challenges, mentor technicians, and ensure seamless service delivery for commercial clients. Based in Hudson, FL, with remote flexibility, you'll collaborate with internal teams, lead training initiatives, and drive quality assurance for installations and commissioning. This role blends hands-on problem-solving on site at problem locations, remote support, and strategic contributions to enhance operational efficiency and client satisfaction. Key Responsibilities Advanced HVAC Expertise Deliver expert technical support for diverse HVAC systems, including VRF/VRV, chillers, boilers, and air handling units. Troubleshoot complex issues, proactively identify risks, and guide maintenance activities. Provide Level 3 support beyond initial Tech Support team capabilities. Configure and distribute VRF/VRV laptops and diagnostic tools. Support installation teams on complex projects, including site evaluations, commissioning, and critical error resolution. Research and provide wiring schematics and controller configurations for all HVAC brands serviced by BGIS. Develop and share best practices to enhance efficiency and quality. Stay current with emerging technologies through ongoing training. Quality Assurance and Training Lead quality assurance for commercial HVAC installations and commissioning. Assist with designing and deliver training programs for technicians and management on systems, equipment, and applications. Create and maintain a comprehensive knowledge base of HVAC technical documentation (manuals, schematics, troubleshooting guides). Collaborate with Quality Control Team and Customer Relations Team to ensure accurate, client-ready documentation. Propose process improvements and contribute to policy, process, and training material development. Audit and update work instructions, forms, and policies. Problem Solving and Collaboration Resolve advanced technical issues and conflicts while maintaining clear communication with teams and clients. Provide real-time video support (e.g., Zoom, Skype, FaceTime) to guide on-site technicians. Offer phone-based troubleshooting and instructions to diagnose and resolve issues. Develop workflows to streamline field needs, including purchasing and critical item sourcing. Collaborate with internal teams to improve efficiencies and support corporate initiatives. Contribute to the success of key projects as assigned. What We Offer Compensation & Benefits Competitive Salary: $160K - $200K annually. Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas). 401(k) Match: 5% employer match to secure your financial future Additional Perks Comprehensive Benefits: Health, life, and disability coverage. Corporate Perks: Exclusive discounts through ADP. Career Development: Access to technical training and advancement opportunities. Relocation Potential: Explore growth within our global network. Supportive Environment: Join a team that values professionalism, innovation, and work-life balance. What You Bring Required Qualifications Associate degree or equivalent experience in HVAC, mechanical engineering, or a related field. Minimum 10 years as an HVAC technician in the HVACR industry with expertise in both installation and service. Valid driver's license and willingness to travel for meetings and job visits. Ability to pass drug, background, and driver's license checks. Ability to travel nationwide on demand as needed for problem sites. Expected amount is 2 weeks a month. Availability for support beyond standard Monday-Friday hours, including evenings, weekends, and holidays. Note: All authorized travel, meals, and hotel stays are company-paid. Skills Advanced knowledge of HVAC systems, including VRF/VRV, RTUs, chillers, boilers, and air handling units. Advanced knowledge of manufacture control systems such as Trane Symbio, Carrier SystemVu, Lennox CoreService, and Daikin iLinQ. Exceptional troubleshooting and problem-solving skills for complex issues. Creative problem-solving abilities Strong understanding of quality management practices. Excellent communication skills (verbal and written), adaptable to diverse audiences. Superior time management and ability to prioritize competing demands. Ability to work independently and collaborate effectively in a team. Strong data management skills for reporting, verification, and analysis. Proficiency in Microsoft Office. Preferred: Industry-recognized certifications (e.g., NATE, HVAC Excellence, or HVAC Journeymen, HVAC Master). Preferred: Factory training in high-efficiency commercial HVAC units and building automation systems (e.g., Trane, Carrier, Lennox, Daikin, Johnson Controls). Physical Demands & Work Environment Cognitive ability to maintain focus, communicate clearly, and respond quickly in a customer-focused environment. Ability to perform essential duties with reasonable accommodations for qualified individuals with disabilities. Occasional physical demands include site visits and equipment evaluations. Willingness to travel as needed. Why BGIS ITS? At BGIS ITS, we combine the legacy of Millian Aire Enterprises with BGIS's global expertise to foster a technician-focused culture. Our commitment to innovation, safety, and continuous improvement empowers you to lead with impact while advancing your career. With cutting-edge tools and a supportive team environment, you'll have the resources to deliver exceptional service and drive operational excellence. Ready to Join Us? If you're a seasoned HVAC professional ready to lead, innovate, and make a difference, apply now to become a Senior Commercial HVAC Field Technical Support Specialist with BGIS! Visit our careers page at ******************************** or contact our HR team for more details. Let's shape the future of HVAC excellence together! Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-DW1 #LI-Remote

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

Benefits: Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Training & development Are you passionate about creating exceptional customer experiences while driving business growth? We're currently hiring a full-time Customer Support Representative to support our client's growing brands by assisting customers throughout their service journey. About the Role As a Customer Support Representative, you'll build and maintain strong relationships with potential customers to foster satisfaction, enhance brand loyalty, and generate revenue. You'll play a pivotal role in representing our clients by ensuring each customer interaction is meaningful and impactful. What You'll Do: Introduce customers to innovative solutions and services tailored to exceed their needs. Engage with customers to meet sales goals by closing service deals. Build and nurture strong relationships with customers to understand their preferences and provide superior support. Act as the primary point of contact between clients and potential customers. Identify opportunities to increase revenue and broaden client exposure. Develop a comprehensive understanding of client initiatives to effectively communicate product offerings. Prepare and deliver compelling presentations to potential customers. Ensure all customer interactions align with company quality standards and policies. What We're Looking For: Experience in customer service, sales, or client-facing roles is preferred but not required. High school diploma or equivalent. Exceptional communication skills, both written and verbal. Ability to thrive in both team and independent settings while maintaining professionalism. Strong time management and critical thinking skills. A positive and professional demeanor to foster strong client relationships. Why Join Us? Work with a dedicated and dynamic team committed to excellence. Enjoy opportunities for professional development and career advancement. Contribute to a customer-focused organization that values your skills and contributions. Ready to Make an Impact? If you're eager to drive customer satisfaction and make a difference, apply today! We'd love to hear from you. Compensation: $45,000.00 - $55,000.00 per year

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

*Open Until Filled* Responsible for assisting with developing and implementing MTSS systems at the school and district level by fostering a climate of shared responsibility and shared commitment; supporting regional and school communities in the implementation of evidence-based practices and programs; advocating for an integrated, Multi-Tiered System of Supports; promoting the use of collaborative planning and problem solving; modeling the use of data to drive decision making; seeking, providing, and supporting professional development opportunities; advancing meaningful parental and community involvement; and delivering comprehensive services. EDUCATION, TRAINING & EXPERIENCE Master's degree in education or a closely related field Experience with development and implementation of professional development training Experience with program evaluation strategies and methods Experience in the assessment of student skills using a variety of formal and informal assessment tools Experience with the implementation of a Multi-Tiered System of Supports at the school or district level CERTIFICATES, LICENSES & REGISTRATIONS Valid Florida Educator's Certificate PREFERRED QUALIFICATION School based Leadership experience School Psychologist experience Must have experience in Multi Tiered Systems of Support, including identification of needs, implementation of interventions, and action planning around data. Click here for Job Description. Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices.

Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60075426 Pay Plan: Career Service 60075426 Salary: 44,200 Total Compensation Estimator Tool Child Protective Field Support Analyst Department of Children and Families Hillsborough, Pasco, and Pinellas Counties 15550 Lightwave, Clearwater, FL 33760 and 7601 Little Road, New Port Richey, FL 34654 Current employees will be compensated in accordance with the DCF salary policy. The primary focus of the "brain" will be to review investigations received through the Florida Abuse Hotline in order to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the course of the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the "brain" will request and review any records pertinent to the assessment of the family. The "brain" will also be responsible for coordinating appointment that impact the assessment of the family such as Child Protection Team and/or referrals to service provider. During the investigative process, the "brain" will meet with the CPI, the CPI Supervisor, and as needed or required by policy, code or statute, the Operations Program Administrator to elevate concerns based on record reviews or additional information received. The "brain" will be co-located with Investigative staff to support a minimum of two (2) CPI Investigative units, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. Observe and document investigator casework activities in providing protective investigations, assessment of service needs and referrals to service providers. Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to ensure appropriateness, clarity, quality, thoroughness and proper documentation. Provides real-time support/guidance by reviewing documents and assessments for the file (random and scheduled) during investigative activities conducted by CPIs to provide a comprehensive understanding to what the information, documents, assessments mean. Assists CPIs in determining and facilitating appropriate service referrals and supports during the investigative process. Assist in providing guidance to investigators by coaching, motivating, modeling and providing other mentoring initiatives. Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems. Collaborates with CPI staff related to the evaluation and analyzation of information in order to support decision making. Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns. Serves as a subject matter expert in child protective investigations. Establishes and maintains cooperative working relationships with organizations and other agenices involved with child protective investigations such as community based providers, Child Protection Teams, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources Ensures effective communication with clients who speak alternative languages, deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact. Upon request manage or assist in special projects, for either ongoing or one-time assignments. What you will do: This is advanced professional work assessing and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies. This position, also known as the "brain", will work in cooperation with CPI Supervisors and management in promoting the development of knowledge, skills, and their application for CPIs. The primary focus of the "brain" will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation. This person will also assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed and distributed to involved staff. How you will make an impact: * Observe and document investigator casework activities in providing protective investigations, assessment of service needs and referrals to service providers. * Review casework, assessments, and safety plans with investigators, and provide consultation and direction to ensure appropriateness, clarity, quality, thoroughness, and proper documentation. * Assists CPIs in determining and facilitating appropriate service referrals and supports during the investigative process. * Serves as a subject matter expert in child protective investigations. * Manage or assist in special projects, for either ongoing or one-time assignments. Minimum Qualifications: * A bachelor's degree or higher from an accredited college or university. * At least 2 years of experience as a Child Protective Investigator. * Must be trained and practicing Florida's Safety Practice method. * Current/Active Child Welfare Certification credentials from the Florida Certification Board. * Must possess a valid driver's license. * Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes. Knowledge, Skills, and Abilities: * Excellent critical thinking skills. * Highly competent with data collection and analytics. * Knowledge of theories and practice in Child Protection. * Knowledge of professional ethics relating to child protection and counseling. * Knowledge of family-centered interviewing and counseling techniques. * Knowledge of investigative techniques. * Knowledge of interviewing and observation techniques. * Skill in considering child development in guiding placement of children. * Ability to recognize indicators of abuse and neglect. * Ability to conduct risk and safety investigations. * Ability to plan, organize and coordinate work assignments. * Ability to understand and apply relevant laws, rules, regulations, policies and procedures. * Ability to actively listen to others. * Ability to communicate effectively. * Ability to maintain well-executed case files. * Ability to establish and maintain effective working relationships with others. * Ability to utilize computer systems. * Ability to write accurate investigative reports. Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * If you experience problems applying online, please call the People First Service Center at **************. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit ***************************** Growth Opportunities: With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. Where you will work: Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you're never more than 60 miles from a body of saltwater. And if the beach isn't your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work - Come join our team! About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit ****************************** * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * We hire only U.S. citizens and lawfully authorized alien workers. * Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment. SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Job Description About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth. Position Duties and Responsibilities Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels. Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs. Reproduce customer issues in a development environment to resolve basic troubleshooting issues. Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products. Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties. Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause. Consistently maintain excellent customer satisfaction ratings. Provide prompt and accurate feedback to requesters. Ensure the support SLA is met on all assigned Support cases. Prioritize and manage several open issues at one time. Create and/or maintain internal training documentation. Participate in holiday on-call rotation as required. Required Experience, Skills, and Education Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity. 2 years experience in a technical role. Experienced in providing SaaS support. Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs. Proven ability to work in a fast-paced, iterative department with rapidly changing conditions. Write and speak to customers in a clear, concise manner appropriate for the audience. Ability to learn quickly, both about businesses and technologies. Preferred Experience, Skills, and Education One year of experience in answering support cases (i.e., Salesforce or Zendesk). Experience working in a customer service environment and/or email deliverability. Salesforce administration experience. Hands-on experience with Validity products. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice Powered by JazzHR KsELT8VCSr

Description: HYBRID: 3 Days Onsite in Tampa, FL corporate office 9am - 5:30pm EST Monday-Friday Job Description: Responsible for providing administrative support by documenting employee data changes, performance reports and communications. HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned. The role is more of a high caliber customer service representative and maintaining data versus a typical HR role • Answer and field all types of calls that come in - provide assistance and/or direction. • Payroll Support o Closely partner with Payroll team as it relates to inquiries o Field employee and HR payroll questions to properly direct them to the right resolution • Day-to-day Support o Provide One HR expertise and support to the HR community and employees o Tuition Reimbursement processing o Employee Verifications o Policy Questions & Compliance and Policy Acknowledgements Requirements: Manager would like this person to have Service Now experience along with payroll inquiry resolution. They don't need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions. Customer Service experience and Success Factors also helpful. What makes a candidate stand out to the manager: Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc Attention to detail and critical thinking skills are a must Use of case management software and call management software preferred. They use ServiceNow for Case Management. Microsoft Outlook/Teams/Excel experience. Looking for at least 5 years of years' experience Spanish language skills highly preferred.

The IT Support Specialist will provide technical support for our employees, troubleshoot hardware and software issues, maintain IT systems, and assist with the administration of our network and business applications. This position is a key part of ensuring our business operates smoothly by keeping our technology reliable, secure, and efficient. Minimum Required Qualifications Ability to meet background requirements. Ability to read, write, speak, and understand English Ability to work independently Ability to communicate effectively within all levels in the organization Ability to handle multiple projects and tasks and meet deadlines · Ability to maintain confidentiality · Ability to make decisions and work collaboratively with others to solve problems · Ability to prioritize and organize effectively · Ability to analyze and interpret data · Ability to effectively present information to management · Ability to show judgment and initiative and to accomplish job duties · Strong analytical and problem-solving skills · An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image · Good verbal communications and writing skills Major Duties and Responsibilities · Serve as the first point of contact for customers seeking technical assistance over the phone or email · Perform in office and remote troubleshooting through diagnostic techniques and pertinent questions · Ensure all technical issues are created in the ticket system and updated through completion · Direct unresolved issues to the next level of support personnel · Assist with account management in Microsoft 365, Active Directory, Intune, and other enterprise systems · Support configuration, deployment, and maintenance of PCs, peripherals, and mobile devices · Monitor system performance and perform regular updates, patches, and backups · Assist with the setup and maintenance of network equipment, including switches, routers, and wireless access points · Help implement IT security best practices, including endpoint protection, MFA, and password policies · Monitor and report on potential security incidents Additional Requirements At least two years' experience in similar role Bachelor's degree in computer science, information technology, information systems, or similar 20% Travel Required setting up new office locations Working Conditions -Office & Warehouse environments Salary Description $22-$30/HR

Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm** Summary We are seeking a proactive and versatile IT Operations Specialist to join our team in Lakeland, Florida. In this vital onsite role, you will be responsible for supporting and maintaining our IT infrastructure-including laptops, desktops, networking, and peripheral devices. This position plays a crucial role in ensuring seamless day-to-day operations, with a strong focus on Electronic Data Interchange (EDI) support and general hardware setup. You'll also contribute to the implementation and maintenance of strategic IT systems, such as Transportation Management Systems (TMS), and support various technological initiatives across the organization. Essential Duties and Responsibilities Serve as the first line of onsite IT support by diagnosing and resolving hardware, software, and network issues. Oversee and maintain EDI integrations to ensure accurate and timely data flow- critical to supply chain operations and planning. Perform hands-on installation, configuration, and deployment of desktops, laptops, printers, network hardware, and other peripherals. Coordinate software installations, hardware repairs, and system updates. Support and maintain digital phone systems (e.g., Spectrum, Cisco). Proactively document troubleshooting steps, solutions, and support tickets in an organized and timely manner. Work closely with cross-functional teams to support ongoing IT projects and process improvements. Skills and Qualifications Strong interpersonal skills, including clear communication, active listening, and customer-focused support. Excellent analytical and problem-solving abilities with attention to detail. Ability to manage multiple priorities in a fast-paced, dynamic environment. Eagerness to learn and adopt new technologies. Strong understanding of IT support tools and best practices. Familiarity with key organizational IT systems and how they support business operations. Technical Competencies and Experience 1-2 years of hands-on IT support experience. Solid understanding of desktop and network troubleshooting. Demonstrated experience with EDI integration and support-preferably in logistics, supply chain, or manufacturing. Experience with Transportation Management Systems (McLeod preferred). Familiarity with PowerBI and data visualization tools is a plus. Preferred IT certifications: CompTIA A+, Network+, Security+, Dell, Microsoft, or SonicWall. Working knowledge of computer networks, security, and hardware/software configuration.

Job Summary: The IT Help Desk Technician is responsible for the support and troubleshooting day-to-day technology issues, including but not limited to desktop applications, custom applications, and computer hardware and networking devices. Essential Functions: Monitor, prioritize, and resolve incoming work order tickets and service requests from business units in a timely manner. Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc. Escalate complex technical issues to appropriate teams while maintaining clear and proactive communication with end users. Document resolutions and update ticket statuses regularly to ensure accurate tracking and reporting of IT support activities. Provide exceptional customer service by addressing user inquiries, educating staff on best practices, and maintaining a professional demeanor. Set up and configure new computers, tablets, and iPhones. Install application software. Track and update IT inventory. Set up/remove user accounts on systems (network, email, phone, security, etc.) Work with vendors to help resolve technical issues. Crosstrain with IT personnel for contingency and out of office coverage. Participate and collaborate in IT staff meetings and report on work activities. Required Skills/Abilities: Strong organizational skills Strong customer services skills Excellent interpersonal, verbal, and written communication skills Attention to detail and ability to follow given direction. Ability to problem-solve and think creatively. Ability to work collaboratively and independently on assigned duties. Ability to multi-task and prioritize assignments. Ability to display adaptability with shifting priorities. Networking/routing skills are highly desirable. Minimum Requirements: Associate Degree in Information Technology and Information Systems and/or High School Diploma with 1 -3 years' experience in an IT support role. Microsoft, Cisco Meraki, and/or CompTIA certifications (preferred). Microsoft Entra administration and support (preferred). Experience using Windows 10/11, Server OS 2016 and newer, and Microsoft 365. Experience with Active Directory. Experience with VoIP administration and support (preferred). Valid Driver's License. Must be legally authorized to work in the United States. Must be able to read, write, speak, and understand English. Physical Requirements: Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check. Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times. Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting

Employment Type: Full-Time, On-Site Clearance Requirement: Active DoD Secret Clearance Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems. Key Responsibilities Respond to and resolve escalated technical issues involving hardware, software, and networks. Provide Tier 2 support for desktops, servers, and enterprise applications. Manage and troubleshoot user accounts, Active Directory, and group policies. Support patch management, updates, and system security configurations. Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems. Assist with configuration and troubleshooting of networking equipment in coordination with admins. Perform system monitoring, diagnostics, and root cause analysis for recurring issues. Mentor and support Help Desk I staff by providing technical guidance. Ensure compliance with DoD cybersecurity directives and reporting requirements. Required Qualifications Associate's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT support, including Tier 2 troubleshooting. Strong knowledge of Windows operating systems, Active Directory, and enterprise applications. Familiarity with networking fundamentals, patch management, and security tools. U.S. Citizenship required. Required Security Clearances & Training Active DoD Secret Clearance. DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent). Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements. Preferred Qualifications CompTIA Network+ or higher networking certification. Microsoft MCSA/MCSE certification. Experience supporting IT in a DoD healthcare environment. Work Environment On-site daily at MacDill AFB, Tampa, FL. Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch). Must comply with AFOSH safety and Air Force installation access requirements. Why Lucayan? At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security. Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.

OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe. Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG). Job Summary: The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in-person support. Primary Duties: Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week. Provide technical support on various computer software, printers, web services, and mobile devices. Identify, research, and resolve technical problems, ensuring timely resolution through the DHA-approved ticketing system. Document, track, and monitor issues to ensure a timely resolution. Support the installation, maintenance, and security of clinical workstations and PC-based medical application client software. Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff. Minimum Qualifications: CompTIA Security+ certification required. Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment. Ability to lift up to 40 pounds and travel between facilities as needed. Excellent communication skills, both verbal and written in English. National Agency Check with Local Agency Check and Credit Check Benefits: Medical/dental plans w/ FSA & HSA options Vision Plan Short-Term Disability Insurance Long-Term Disability Insurance 401k 2 weeks PTO 10 Paid Federal Holidays Workers Compensation Commuter Benefits

L2 Technical Support Specialist at Timus Networks Our How and Why: In a world where technology constantly evolves, every organization and individual is driven by a core purpose. Despite the vast potential AI holds, its true intelligence remains largely untapped, confined by conventional strategies that fail to break through complexity. At Timus Networks, we commit to challenging the status quo, turning AI into Actual Intelligence to solve technology's biggest problems and redefine what's possible. We are on a mission to foster a safer digital ecosystem where businesses can stay productive and protected, wherever their employees might work from. Timus goes to market only through its MSP partners and strives for long-term partnerships for mutual growth. We partner with MSPs to protect their clients' networks and sensitive data with a network security platform built for the cloud-era, combining zero-trust secure remote access with an adaptive cloud firewall. As an L2 Technical Support Specialist, you will play a critical role in ensuring our clients' success and satisfaction by providing advanced technical support and troubleshooting for our innovative network security platform. We are looking for someone who not only possesses exceptional technical skills but also lives our core values-Fearless Innovation, Dynamic Synergy, Relentless Excellence, Adaptive Mindset, and Living Life-every day. Roles & Responsibilities Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues. Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (mac OS, Windows, iOS, Android). Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions. Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions. Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams. Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials. Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices. Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities. Adaptive Skills Efficient Planning & Prioritization: Manages time effectively, prioritizing support tasks to ensure critical issues are addressed promptly. Organized Execution & Calm Problem-Solving: Handles multiple support requests simultaneously, maintaining composure and delivering solutions under pressure. Effective Communication & Stakeholder Engagement: Communicates clearly and effectively with MSP partners and internal teams, ensuring all stakeholders are informed and engaged. Resource Management & Delegation: Utilizes available resources efficiently, delegating tasks as necessary to ensure successful support outcomes. Informed Decision-Making & Commitment: Demonstrates a strong focus on resolving technical issues while maintaining commitment to high standards of service, with an entrepreneurial mindset and the ability to work in a startup environment. Excellent Verbal and Written Communication Skills: Articulates technical concepts clearly and effectively, fostering strong relationships with stakeholders. Qualifications Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving. Experience with network security solutions and cloud technologies. Bachelor's degree in IT, Computer Science, or a related field. Preferred Skills Experience with virtualization technologies and cloud providers (AWS, GCP, Azure). Experience with network protocols including FTP/SFTP, SMTP, and SNMP. Knowledge base development and training creation experience. Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred. Transform Your Career at Timus Networks Embark on a transformative journey with Timus Networks, where our commitment to fostering a safer digital ecosystem drives us to redefine conventional technology solutions. At Timus Networks, you will have the opportunity to contribute to a network security platform that integrates zero-trust secure remote access with an adaptive cloud firewall. Our culture is defined by fearless innovation, dynamic synergy, relentless excellence, an adaptive mindset, and a balance between professional success and personal well-being. Join us to play a pivotal role in protecting businesses and enhancing productivity across diverse work environments. Why Timus Networks is Your Next Chapter At the core of Timus Networks are our values: “Fearless Innovation,” “Dynamic Synergy,” “Relentless Excellence,” “Adaptive Mindset,” and “Living Life.” These ideals are the foundation of our culture, influencing each endeavor and collaboration. If you're inspired to make a substantive impact, consider this your invitation to join a path of purpose and innovation. Benefits at Timus Networks Comprehensive Healthcare: Medical, Dental, and Vision plans for you and your family. Life Insurance: Basic, Voluntary, and AD&D coverage for peace of mind. Paid Time Off: Vacation, sick days, and public holidays to recharge and relax. Professional Development: Continuous learning and growth opportunities. 401k Equal Opportunity Employer Timus Networks proudly fosters a diverse environment and is an equal opportunity employer. We celebrate diversity and strive for an inclusive workplace where all employees feel valued. We welcome applicants from all backgrounds without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently. Key Responsibilities: Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. Install, configure, and update operating systems, software, and hardware for new and existing users. Manage user accounts, including setting up new accounts, handling password resets, and managing permissions. Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference. Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions. Collaborate with other IT team members and escalate complex issues to senior engineers as needed. Support IT projects such as system upgrades, software deployments, and network expansions. Ensure security measures are followed to protect the integrity of data and systems. Key Qualifications: +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices High School diploma or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with cloud platforms like AWS, Azure, or Google Workspace. Knowledge of ITIL practices and IT service management. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

Job Description Join RadX Inc. as a Full-Time IT Support Specialist onsite and immerse yourself in an energetic work environment where technology meets compassionate healthcare. Located in sunny Tampa, FL, this onsite role offers you the chance to make a tangible impact on our team's performance. You'll tackle diverse challenges daily, ensuring our systems run smoothly while enhancing patient care through technology. Be part of a mission-driven company that prioritizes empathy and safety in everything we do. Collaborate with talented professionals and contribute to a culture of high performance, using your skills to drive innovation in the healthcare industry. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Take this opportunity to grow your technical expertise while working in a supportive atmosphere that values your contributions. Apply today and help us make healthcare better for everyone! about us RadX Inc. is a fast-growing radiology imaging company committed to delivering high-quality patient care through advanced imaging and operational excellence. We're looking for an experienced IT Support Specialist to help support our technology infrastructure across multiple locations. If you're passionate about IT and have at least 1 year of healthcare experience, this is the opportunity to make a real impact in a mission-driven organization. Requirements for this IT Support Specialist job As our IT Support Specialist, you'll be the first line of support for our clinics and corporate staff. Your core responsibilities will include: EXA system support: Set up new accounts, manage permissions, and troubleshoot access pr performance issues in the EXA radiology information system Vendor Liaison: Serve as the point of contact with our IT vendor, Medicus IT, to resolve issues and manage ongoing support tickets On-Site Support: Respond to IT help requests across all locations, provide timely and professional support bot virtually and in-person Clinic Migrations & Openings: Assist with IT setup during new clinic launches or acquisitions including hardware installation, EXA access, and network configuration System Access Auditing: Regularly monitor user roles and access to ensure security compliance and functionality Network & Device Maintenance: Ensure all computers, printers, scanners, and network devices are operating efficiently aand are properly inventoried General IT Operations: Support all day-to-day IT functions, including troubleshooting connectivity issues, hardware/software updates, and user training QUALIFICATIONS Minimum of 1 year of IT experience in a healthcare setting required Familiarity with EXA or other healthcare systems required Strong knowledge of operating systems (Google Suites, Windows OS, mac OS, network basics and VPNs) Strong organizational and communication skills Familiarity with IT infrastructure components and their configurations Must be able to travel to local clinics as needed (valid driver's license is required) Proven experience in software troubleshooting and providing technical support why Join us? Be apart of a mission-driven healthcare company making a difference Work in a collaborative, fast-paced environment with growth opportunities Participate in innovative projects and clinic expansions Full benefits, PTO, and supportive leadership team APPLY NOW If you're an IT professional with healthcare experience looking to join a dynamic and growing team, we want to hear from you! A job offer is contingent upon a successful background check and drug screen.

Job Details Buschwood - Tampa, FL 2306 Falkenburg - Tampa , FL; 9393 - Tampa, FL; Tech - Tampa, FL; Waters - Tampa, FL $20.00 HourlyDescription Mission Statement The Children's Network of Hillsborough Florida is committed to working with the community to protect children and preserve families. General Purpose of Job To assist the Information Technology Department in support of the System of Care infrastructure for the Children's Network of Hillsborough Florida. The Information Technology Professional I primary responsibilities include 1 st and 2 nd level direct end-user support for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is provided both remotely and in person, depending upon the location being supported. Associated duties include support for IT inventory and building maintenance. Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Provides 1st Level end-user support and troubleshoots hardware problems pertaining to workstations, networking hardware, and other computer peripherals on the LAN and WAN Provides 1st Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems Installs, configures, and upgrades both hardware and software on workstations and peripherals Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution Assists in setting up and maintaining IT-related items in company offices throughout Hillsborough Florida. Provides operational support for maintenance of infrastructure items that affect and involve IT such as phone systems, alarm systems, cabling, internet connectivity, and copier/printer/fax systems Maintains and organizes physical space owned by IT Manages IT physical inventory Other collateral duties, as assigned by management. Working Hours CNHC's believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs. On occasion, nights and weekends will be part of the work schedule for special projects. Travel Travel in and outside of Circuit 13 (Hillsborough) is required. Training All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure. Supervisory Responsibilities This position does not have supervisory responsibilities. Qualifications Education and experience Two-years equivalent work experience required. Microsoft or other certifications relating to Information Technology support Completion of CompTIA A+ certification Ability to work effectively as part of a team. Skills and Abilities Experienced IT Support Specialist with a strong technical background in troubleshooting hardware, software, and network issues across Windows and various environments. Proficient in remote support tools, ticketing systems (e.g., ServiceNow, Zendesk), and Microsoft 365 administration. Skilled at diagnosing and resolving end-user issues with efficiency and professionalism, ensuring minimal downtime and maximum productivity. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Adaptable, solutions-focused, and committed to continuous learning in a fast-paced tech environment. Pre-employment Requirements Certificates, License, Registrations, backgrounds, drug screens, Etc. Valid driver's license, and clean driver's license check required, with proof of insurance No special certification or registration is required for this position Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) Drug Screening is a requirement Children's Network participates in E-Verify Other Requirements Language Skills Strong written and verbal communication skills. Proficient in technical documentation, end-user training, and support communication. Able to clearly translate complex technical information into accessible language for diverse audiences. Mathematical Skills Strong analytical and mathematical reasoning skills used in diagnosing technical issues, interpreting data logs, and understanding system metrics. Proficient in basic arithmetic, algebra, and logical problem-solving to support system troubleshooting, software configurations, and hardware diagnostics. Capable of identifying patterns, calculating resource usage, and optimizing system performance through quantitative analysis. Reasoning Ability Exceptional critical thinking and problem-solving skills with the ability to assess complex technical issues, identify root causes, and implement effective solutions under pressure. Capable of applying logical reasoning to troubleshoot systems, prioritize tasks, and make sound decisions in dynamic environments. Adept at recognizing patterns, anticipating potential issues, and adapting quickly to evolving technologies and user needs. Physical Demands Able to perform tasks that require moderate physical activity, including lifting and transporting computer equipment (up to 50 lbs), crawling under desks, standing for extended periods, and working in tight or awkward spaces when setting up or repairing hardware. Requires visual acuity for screen work and manual dexterity for handling small components and tools. Capable of maintaining focus and accuracy during extended periods of technical troubleshooting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Work Environment This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. ADA: Children's Network of Hillsborough Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO: Children's Network of Hillsborough Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs. Children's Network of Hillsborough Florida, LLC is a Drug-Free Workplace. Remember: If you are currently an employee of Children's Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.