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The differences between technical support trainers and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support trainer and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technical support trainer include customer service, product support and technical support. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Trainer | Administrative Technical Support | |
| Yearly salary | $45,722 | $46,753 |
| Hourly rate | $21.98 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 168,898 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support trainers and administrative technical supports have different pay scales, as shown below.
| Technical Support Trainer | Administrative Technical Support | |
| Average salary | $45,722 | $46,753 |
| Salary range | Between $25,000 And $82,000 | Between $29,000 And $75,000 |
| Highest paying City | Mountain View, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | T.D. Williamson | AIG |
| Best paying industry | Technology | - |
There are a few differences between a technical support trainer and an administrative technical support in terms of educational background:
| Technical Support Trainer | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support trainers' and administrative technical supports' demographics:
| Technical Support Trainer | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |