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The differences between technical support trainers and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support trainer and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technical support trainer include customer service, product support and technical support. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Technical Support Trainer | Customer Support Analyst | |
| Yearly salary | $45,722 | $65,147 |
| Hourly rate | $21.98 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 168,898 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Technical support trainers and customer support analysts have different pay scales, as shown below.
| Technical Support Trainer | Customer Support Analyst | |
| Average salary | $45,722 | $65,147 |
| Salary range | Between $25,000 And $82,000 | Between $42,000 And $99,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | T.D. Williamson | SAP |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support trainer and a customer support analyst in terms of educational background:
| Technical Support Trainer | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support trainers' and customer support analysts' demographics:
| Technical Support Trainer | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |