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The differences between technical support trainers and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support trainer and a desk support technician. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a technical support trainer include customer service, product support and technical support. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Technical Support Trainer | Desk Support Technician | |
| Yearly salary | $45,722 | $40,715 |
| Hourly rate | $21.98 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 168,898 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Technical support trainers and desk support technicians have different pay scales, as shown below.
| Technical Support Trainer | Desk Support Technician | |
| Average salary | $45,722 | $40,715 |
| Salary range | Between $25,000 And $82,000 | Between $26,000 And $62,000 |
| Highest paying City | Mountain View, CA | South San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | T.D. Williamson | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support trainer and a desk support technician in terms of educational background:
| Technical Support Trainer | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support trainers' and desk support technicians' demographics:
| Technical Support Trainer | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |