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The differences between technical support trainers and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support trainer and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technical support trainer include customer service, product support and technical support. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
| Technical Support Trainer | Technical Support Advisor | |
| Yearly salary | $45,722 | $107,198 |
| Hourly rate | $21.98 | $51.54 |
| Growth rate | 10% | 10% |
| Number of jobs | 168,898 | 186,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Technical support trainers and technical support advisors have different pay scales, as shown below.
| Technical Support Trainer | Technical Support Advisor | |
| Average salary | $45,722 | $107,198 |
| Salary range | Between $25,000 And $82,000 | Between $81,000 And $141,000 |
| Highest paying City | Mountain View, CA | Sacramento, CA |
| Highest paying state | California | New York |
| Best paying company | T.D. Williamson | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support trainer and a technical support advisor in terms of educational background:
| Technical Support Trainer | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support trainers' and technical support advisors' demographics:
| Technical Support Trainer | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |