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The differences between technical support trainers and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support trainer and a technical support coordinator. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support trainer include customer service, product support and technical support. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Support Trainer | Technical Support Coordinator | |
| Yearly salary | $45,722 | $41,092 |
| Hourly rate | $21.98 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 168,898 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical support trainers and technical support coordinators have different pay scales, as shown below.
| Technical Support Trainer | Technical Support Coordinator | |
| Average salary | $45,722 | $41,092 |
| Salary range | Between $25,000 And $82,000 | Between $28,000 And $59,000 |
| Highest paying City | Mountain View, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | T.D. Williamson | Cottage Health |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support trainer and a technical support coordinator in terms of educational background:
| Technical Support Trainer | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support trainers' and technical support coordinators' demographics:
| Technical Support Trainer | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |