Technician Support Tier remote jobs - 1,259 jobs

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

Job Title: Customer and Technical Support Consultant Duration: 01/19/2026 to 07/17/2026 Pay Rate:$17- $18.30 hourly on W2 Schedule: Training will be Monday - Friday 8:30am to 5pm est, after training they will move to a later shift like 9:30-6, 10:30 to 7, 10-7 etc, they may work until 8-9 pm, Saturdays two shifts which are 8-4:30 or 8:30-5 est Our Customer & Technical Support Consultants are the direct line between Client and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customers with representatives taking 20-30 calls a day. Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Hematology team supports a wide variety of products such as our ProCyte Dx, ProCyte One, and in Vue analyzers. In the role of Customer and Technical Support Consultant - Hematology: 1. You will instruct customers on the use of our in-house diagnostic analyzers. 2. You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues. What You Need to Succeed: You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment. It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus. The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You will possess superb listening and communication (verbal and written) skills in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Ability to be on the phone for 8 hours per day. Reliable and dependable attendance is an essential function of this position. When working from your virtual office, you are required to be available by telephone, voicemail, email, and MS Teams messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

About the Role We're seeking motivated individuals to join our expanding IT team, with a special focus on U.S. military veterans honorably discharged between 2012 and 2025. No prior IT experience? That's okay! We provide hands-on training to help you build the technical skills needed to succeed in a technology-driven workplace. This is an excellent opportunity for veterans looking to start or grow a civilian career in IT. Responsibilities Assist with setup, maintenance, and troubleshooting of computer systems and networks Provide basic technical support and problem resolution Learn to install and configure hardware, software, and applications Support cybersecurity and data protection best practices Collaborate with IT professionals and team members Qualifications Veterans discharged between 2012 2025 strongly encouraged to apply No IT experience required full training provided Strong communication, teamwork, and attention to detail Willingness to learn and grow in a fast-paced environment Technical aptitude or interest in technology is a plus What We Offer Competitive pay: $26 $33 per hour Veteran-supportive work environment Paid training and certification opportunities Career advancement paths in IT and tech fields Flexible remote work options and supportive leadership Who We're Looking For We're looking for veterans and transitioning service members ready to build a rewarding civilian career in IT. Your discipline, dedication, and problem-solving mindset are what set you apart we'll help you gain the technical skills to match. Apply today and start your next mission a successful career in IT!

About the Role: As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board! Key Responsibilities: Provide phone and email support to Ting customers, ensuring timely and professional assistance. Create, maintain and follow clear, concise, and accurate documentation for internal and external use. Troubleshoot and resolve issues down to the root cause. Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. Identify, report, and document technical issues. Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. Support the Engineering team by testing software and hardware, contributing to product improvements. Perform other duties as required to support business objectives. Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field. 2+ years of experience in technical support or customer support roles. Experience using ticket systems to track and resolve customer inquiries. Proven ability to deliver exceptional customer care via phone and email. Strong organizational skills with the ability to multi-task in a fast-paced environment. Self-motivated and disciplined to excel in a remote work setting. Availability to work a rotating schedule, including nights, weekends, and holidays. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

The Centralized Research Computing Facility ( CRCF ) is seeking a Villanova undergraduate student to work part-time this summer in support of the Augie high performance computing cluster. The student will work remotely. The student will work with facility personnel on performance benchmarking and creating sample scripts and video tutorials for a variety of software packages.

Shape the Future of Dairy Farming Nedap Livestock is the global market leader in advanced dairy cow monitoring solutions. Building on our proven wearable technologies, we are introducing a new suite of computer vision-based solutions - and the US will be the first market to launch this cutting-edge technology. As Technical Support, you will play a key role in helping our partners get the most out of our innovations. You will provide hands-on support - both remotely and on-site at large dairy farms - to ensure smooth installation, confident use, and a consistently positive experience. Because this role requires regular on-farm work, substantial hands-on experience with large U.S. dairy operations is mandatory. This role is ideal for someone who is technically curious, eager to learn, passionate about livestock farming, and energized by working closely with people. What will you do? Support partners remotely and on-site at dairy-farms with product-related questions, troubleshooting and technical configurations; Perform on-farm Installations and commissioning for Nedap's suite of technologies with primary focus on SmartSight vision technology Deliver clear product installation training, enabling partners to deploy our solutions with confidence; Create training materials and technical documentation that support both partners and internal teams; Act as a bridge between product development and end users, ensuring feedback is captured and communicated. Contribute to an excellent customer experience through clear, timely, and helpful communication. What do you bring? Extensive hands-on experience working with large US dairy farms (required) A strong affinity with technology, including computer vision. You enjoy solving problems and understanding how things work An entrepreneurial mindset and a strong internal drive Ability to work independently as well as collaboratively within a team Strong customer focus with excellent communication and interpersonal skills; Willingness to support clients and partners remotely or on-site when needed. Additional Requirements Minimum 3 years of experience in technical support in large dairy operations. Remote position, located in the US, preferably in proximity to large dairy populations (e.g., Mid-West, I-29 corridor, Western or Southwest US), or ability to frequently travel to those areas; Ability to travel primarily domestically with limited international, total up to 50%, including visits to our US office in Burlington, MA, and our headquarters in the Netherlands. Candidates must hold a valid U.S. driver's license and be eligible for U.S. employment. Candidates must be able to stand, sit, type, view monitor(s), use phone or other communication devices, safely lift 10- 30 lbs. Your team In this role, you will work closely with the Nedap Livestock team in the US. You will collaborate with other Technical Support, the commercial team, and product specialists to ensure our partners and customers receive exceptional support and a seamless experience. Our offer Competitive salary; Health, dental, and vision insurance; 401(k) with company match; Life, LTD and STD insurance coverages; Flexible work hours and remote options; Paid time off (PTO) and parental leave; A professional environment that supports personal and professional growth. “First People, then Technology”. Salary range based on experience level and location is estimated to be in the range of $90,000 - $120,000. Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive.

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives! As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one. There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges. We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching. Plus, we'll provide you with the paid training you need to succeed in your new role. What exactly will you be doing in this new role, you ask? As a detail-oriented technical support specalist representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day. To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 11, a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred. In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace. Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida*, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia*, and Wisconsin. If you call one of these states home, we would love to hear from you. Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you! Job Types: Full-time, Part-time Salary: $12.00 per hour *Residents of Florida (if hired) will be offered $13 per hour per state law. *Residents of Virginia (if hired) will be offered $12.41 per hour per state law. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Shift: Day shift Evening shift Night shift Weekly day range: Weekend availability Work setting: Remote Application Question(s): Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: Remote

This role is a permanent, full-time, remote position You would: Provide professional and friendly server support Develop a deep understanding of Liquid Web's products Install and configure Windows Server operating systems and related software Identify industry trends and recommend new product ideas You have: Solid working knowledge of Windows Server OS Experience with Windows web hosting tools Excellent customer service skills Excellent verbal and written communication skills Excellent problem-solving skills Self Motivation and attention to detail Technical Skill Ideals: Microsoft Windows Server 2008/2012/2016 Microsoft Active Directory Microsoft SQL Server Microsoft Exchange Microsoft IIS MySQL DNS (Bind and Microsoft DNS) We Offer: 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription Traditional and Roth 401k with company matching Continuous beverage service for those working in office Fun employer-sponsored events A collaborative team culture Consistent/set work hours Challenging non-redundant daily duties A voice in how things get done Access to ongoing training

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at ******************* Job Location Type Remote * This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues. Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Helpdesk handles software, hardware and networking issues as they arise. Responsibilities: * Use a ticketing system to log and monitor tickets; * Monitor problem management software and support systems for current outages and pending solutions; * Work with end -users and solution partners to resolve issues; * Monitor and complete projects tickets for restaurants, according to deadlines set by project teams. * Follow company policies, uphold professional standards and perform all work in a manner of respect to others Skills & Requirements: * Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment. * Excellent communications and interpersonal skills. * Ability to work in a team environment; highly self-motivated. * Ability to learn new technologies quickly. * Provides help desk functions for common PC and peripheral set up, maintenance and repair problems. Independently research and resolve technical problems. * In-depth understanding of Windows 10, Windows 11, Server 2019/2022 and desktop applications such as Microsoft Office. * Knowledge of Active Directory, DNS, DHCP, WINS and TCP/IP. * Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network Management. * A+ Certification, a plus. * Six Sigma, Project Management and /or other computer related certifications, a plus. * Target salary $23/hour Equal Employment Opportunity Statement Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions. Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: provide effective solutions for company technology and information management; maintain cybersecurity systems that protect confidential, proprietary, and trade secret information belonging to the company; and prevent unauthorized disclosure of personal, financial, and medical information belonging to employees and third parties. For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice.

GovCIO is currently hiring for a Connected Device Support & Reconciliation Support Technician to ssupport our VA Customer. This position will be fully remote within the United States. **Responsibilities** **The Connected Device & Reconciliation Support Representative is responsible for supporting Veterans in accessing and using their VA-provided telehealth and digital health devices. This entry to mid-level position provides both inbound and outbound call support to ensure Veterans can successfully set up, operate, and troubleshoot their devices with confidence.** **The role also includes accurate documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic about customer service, able to explain technology in user-friendly terms, and committed to delivering a professional, mission-driven experience to every Veteran.** **Essential Duties & Responsibilities** + Inbound & Outbound Call Support: + Make scheduled outbound calls and respond to inbound calls from Veterans needing device support. + Device Setup & Basic Troubleshooting: + Provide guidance for initial device setup and basic configuration of mobile devices. + Assist with pairing and setup of related peripherals (e.g., blood pressure monitors, scales, thermometers, pulse ox, Eko Duo) as needed. + Troubleshoot basic connectivity issues, including Wi-Fi, video applications, and general operations. + Deliver over-the-phone reassurance and calm support when diagnosing and resolving issues. + Training & Education: + Walk Veterans step-by-step through device functionality and application use. + Clearly communicate technical concepts in plain language tailored to the user's comfort level. + Documentation & Reconciliation: + Accurately document all calls, troubleshooting steps, and resolutions in ticketing systems (e.g., ServiceNow) and reporting tools (e.g., PowerBI). + Regularly review PowerBI dashboards to identify and address items that are due. + Order and track retrieval kits for device return and reconciliation. + Document provider notes and final consult comments in the medical record to ensure continuity of care. + Support reconciliation processes by verifying device functionality, data accuracy, and usage reporting. + Customer Experience: + Provide a professional, empathetic, and patient-focused service. + Escalate potential risks or recurring technical concerns to management. + Promote end-user satisfaction and ensure compliance with service performance metrics. + Team & Accountability: + Maintain consistent attendance and start shifts on time. + Collaborate effectively with colleagues to meet team and program goals. + Protect sensitive and confidential information in compliance with security and privacy requirements. **Qualifications** Bachelor's with 0 - 2 years (or commensurate experience) Required Skills and Experience + Education: + High school diploma or equivalent required. + Associate degree or equivalent technical/customer service experience preferred. Experience & Skills: + Strong communication and customer service skills, with ability to explain technical concepts simply. + Familiarity with iOS/Android devices, tablets, and Windows/Mac PCs. + Basic troubleshooting experience with mobile devices, connectivity, and peripherals. + Ability to type and document interactions accurately in real-time. + Prior experience with documentation in help desk, ticketing, or reporting systems preferred (training provided). + Prior exposure to healthcare, telehealth, or Veteran support environments is helpful but not required. Professional Attributes: + Strong problem-solving and analytical skills. + Detail-oriented with a focus on documentation accuracy. + Enthusiastic about serving Veterans and improving healthcare access. + Calm and composed under pressure, able to reassure end-users. + Team-oriented with strong time management and reliability. Work Schedule + Monday - Friday, 8:30am - 5:00pm EST + Regular, reliable attendance is required. + Clearance Required: + Ability to obtain and maintain and Suitability/Public Trust clearance **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $50,000.00 - USD $60,000.00 /Yr. Submit a referral to this job (******************************************************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7304_ **Category** _Information Technology_ **Position Type** _Full-Time_

Job Description Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics . Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 30 years. Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries. Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments. For 30 years, we have been at forefront of precision diagnostics, and we're just getting started! We are looking to add a Desktop Support Technician II to our Information Technology Department. The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Desktop Support Technician provides internal technical support for the Company's global user and laboratory workstations, applications and related technologies Core Responsibilities Include: Configures, troubleshoots and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration. Provides technical support and user training on IT equipment and systems in a professional, helpful manner. Provides IT on-boarding training to new hires. Installs and configures new IT equipment and maintains installation images for each supported hardware type. Accurately records, tracks and documents user requests utilizing a ticket tracking system. Maintains a complete and accurate inventory of the Company's IT assets. Tracks consumption and inventory levels of computer peripherals and consumables such as printer toner cartridges, headsets, keyboards and mice. Places re-order requests when appropriate. Follows established policies and standard operating procedures for ensuring the security and integrity of the Company's global network and information systems. Maintains a working understanding of the Company's global IT infrastructure. Maintains an updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations. You Bring: B.S. in a computer-related field of study and 2+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and work experience will be considered. CompTIA, Microsoft or similar IT certifications are beneficial. Prior experience working with regulated or validated IT systems is beneficial. Experience supporting common Microsoft Windows operating systems (Windows 10 and newer). Experience supporting common business software platforms such as Microsoft Office 365, Microsoft Teams, Microsoft Intune, Adobe Creative Suite, etc. Experience with supporting MacOS is a plus. Experience with TeamViewer or similar remote access tools is desired. We Bring: A beautiful modern facility centrally located in San Diego County, with many jobs conducive to a hybrid work from home arrangement. A diverse and inclusive work environment where you will learn, grow, and make new friends. A well-stocked breakroom with hot and cold beverages, snacks, refrigerator and pantry items to get you through the day. Competitive salaries and discretionary bonus program, incentive stock options, amazing benefit options, a 401k plan with a fully vested employer match, and generous time off benefits that include floating holidays. Invivoscribe is an Equal Opportunity Employer.

As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. Key Responsibilities/Accountabilities: Follow all maintenance and safety procedures. Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. Maintain and adjust machinery to ensure proper performance. Operate off road trucks and excavators on side slopes. Measure materials or objects for installation or assembly. Mix substances or compounds needed for work activities. Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. Install well heads and valves Basic Qualifications: Have a knowledge of safely operating assigned equipment. Loads, transports, and unloads materials, tools, equipment and supplies. Performs minor maintenance or cleaning activities on tools and equipment. May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. PHYSICAL REQUIREMENTS: Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) ABOUT APTIM APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $24 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM environ & Infra,LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. Life insurance Short-term and long-term disability insurance Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com) APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-Onsite #LI-BN1

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact. Qualifications • Exceptional communication and customer handling skills • Experience working with ticketing system. • Strong analytical skills and quality conscious • Should work in 24/7 rotational shift timing • Should resolve technical problem (over a phone/Chat or remote systems support) • Basic Understanding of Windows XP/Win 7. • Basic Understanding of Email configuration and support on MS office tools. • VPN troubleshooting and Incident Management. • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.) • Basic Understanding of Network Concepts • Basic Understanding of AD • Basic Understanding of troubleshooting Mobile Devices • Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update work logs • Update the knowledge base • Coaching fresher's to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures Additional Information Client : HCL America; This is a Contract-to-Hire role.

Patriot, LLC is looking for a Desktop Support Technician to support our client's mission in Corvallis, OR. Minimum/General Experience: This is a professional and technical position responsible for on-site desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution. Functional Responsibilities: The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The candidate for this position: Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 98, Windows 2000, Windows XP, Windows 7, Windows 10, and Windows 11 desktops/laptops/virtual workstation systems. Support is also provided for local and network printers and occasionally Macintosh systems. Schedules repairs, installs and configures workstations with approved image and additional software as approved/required. Installs after-market hardware and software to support user equipment functionality as needed. Moves IT systems and peripherals for office relocations. Sets up, initiates, and shutdowns video conferences between two or more sites. Follows approved standard operating procedures and meets all service level agreements. Maintains and submits updates to asset management for all equipment maintained. Updates the ticket tracking system as required. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under supervision. Reports to a team leader or manager. May be required periodically to work outside of scheduled work hours. May be required to work at alternate locations. Education, Experience, Certifications Minimum education requirement - High School Diploma/ GED. Certification - A+, MCDST, and other Microsoft certifications are highly desired. The ideal candidate will have a minimum of 1 years' experience in a production networked environment supporting SCCM imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7, Windows 10 and Windows 11 workstations, network and locally attached printers / plotters. Must enjoy working with end users and must work well with other IT team members or department managers. Must have good written and oral communication skills and a customer satisfaction attitude. Experience with remote support, remote support tools, and Service Now is desired. #ZR Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. To request accommodations for the application process please contact ******************* or call ************. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Company website: ************************** Company address: 9520 Berger Road Suite 212 Columbia MD 21046

About PUNCH: We're problem solvers first & foremost. PUNCH's origin story involves frustration with available INFOSEC tools and techniques - we came up thru the industry using these inefficient tools and techniques and decided there had to be a better way. We bring this laser focus on efficiency to every customer engagement. We have trust as a hallmark in everything we do. PUNCH provides its team members with the maximum amount of ownership over their careers, the direction of the company, and the flexibility & freedom to accomplish their job without interference. Trust requires accountability; we live that, company-wide. We back each other up. PUNCH is a supportive place to work. We've worked hard to create an environment that makes people better, encourages team work, and rewards a “pitch in” mentality. We give back. To those in need. To the community. To the industry. Does this sound like you? In this Role You Will: Support a DARPA initiative by deploying and managing DCO capabilities in tactical, austere environments. Must be a US citizen and possess a US passport Key tasks include: - Design, configure, and troubleshoot LAN/WAN topologies in field and lab environments - Deploy and tune DCO sensor platforms (e.g., Zeek, SecurityOnion) - Implement and validate SPAN/mirror ports and inline network taps - Conduct packet capture analysis and support anomaly detection tuning - Collaborate with host entity personnel for network access and integration Key Requirements: -10+ years network engineering experience in production or field conditions -Strong knowledge of TCP/IP, routing, switching, VLANs, MTU, and SFP modules - Hands-on experience with Wireshark, tcpdump, and other capture tools - Familiarity with Linux networking, security architecture, and containers - Experience supporting DoD/tactical networks preferred - Strong troubleshooting skills under pressure in unfamiliar environments Must Haves: Demonstrated proficiency in tactical or mission-critical network deployments/setups. Security Clearance: TS with SCI eligibility required. Travel Requirements: 8-12 weeks annually, CONUS and OCONUS, sometimes on short notice. Remote work flexibility available outside of mission support windows.