Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technician support tiers and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Technician Support Tier | Software Support Technician | |
| Yearly salary | $54,889 | $79,670 |
| Hourly rate | $26.39 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Technician support tiers and software support technicians have different pay scales, as shown below.
| Technician Support Tier | Software Support Technician | |
| Average salary | $54,889 | $79,670 |
| Salary range | Between $38,000 And $78,000 | Between $55,000 And $113,000 |
| Highest paying City | Benicia, CA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Scantron | RSM US |
| Best paying industry | Technology | Finance |
There are a few differences between a technician support tier and a software support technician in terms of educational background:
| Technician Support Tier | Software Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support tiers' and software support technicians' demographics:
| Technician Support Tier | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |